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Introduction to Introduction to CommunicationCommunication

By Shipra By Shipra ManglaMangla

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ObjectivesObjectives

An account of CommunicationAn account of Communication Types of CommunicationTypes of Communication Challenges of Spoken Challenges of Spoken

CommunicationCommunication Your spoken Image Your spoken Image

The end objective of this program is to bring The end objective of this program is to bring us all to a uniform level, before we go on us all to a uniform level, before we go on

to acquire further job specific skill sets.to acquire further job specific skill sets.

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Ground rulesGround rules……

Hey! We All should build a professional ATTITUDE. Hey! We All should build a professional ATTITUDE. Right?Right?

Punctuality is a key to successPunctuality is a key to success Mobile phones to be switched off or set to silent Mobile phones to be switched off or set to silent

modemode No parallel conferences while session is onNo parallel conferences while session is on Queries only one at a timeQueries only one at a time

Some of us may be more knowledgeable, Some of us may be more knowledgeable, however, let’s appreciate the fact that others however, let’s appreciate the fact that others also have to know as much, so lets give them a also have to know as much, so lets give them a chance.chance.

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Communication?Communication?

What is What is communication?communication?

In short we can say In short we can say thatthat Communication Communication may is the best may is the best process of transferring process of transferring of the intended of the intended meaningmeaning..

what’s Effective what’s Effective Communication?Communication?

Effective Effective CommunicationCommunication then then is getting the is getting the message across so message across so that it is fully that it is fully understood the way it understood the way it was intended to, was intended to, without any addition, without any addition, deletions or deletions or modifications.modifications.

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Can you guess which of the following is Can you guess which of the following is Communication?Communication?

Two people talking on a phone…?Two people talking on a phone…? A man talking to his pet dog…?A man talking to his pet dog…? A man speaking alone in the room …?A man speaking alone in the room …? Group of 10 people-All are speaking Group of 10 people-All are speaking

together (I’m not saying singing together (I’m not saying singing ) …?) …? A man received an SMS of his bill details A man received an SMS of his bill details

…?…? A man received an E-mail regarding a job A man received an E-mail regarding a job

opportunity …?opportunity …?Ops…Ops…

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Types of CommunicationTypes of Communication

1.1. VerbalVerbal WrittenWritten Oral( speaking)Oral( speaking)

Let’s enchant the communication via Let’s enchant the communication via speaking..speaking..

2.2. Non-VerbalNon-Verbal SignsSigns ActionsActions ObjectsObjects ParalanguagParalanguag

ee

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Challenges of Spoken Challenges of Spoken CommunicationCommunication

The message must be The message must be understood in one go.understood in one go.

Speaker should be very Speaker should be very careful to avoid careful to avoid misunderstanding and to misunderstanding and to convey ideas clearly.convey ideas clearly.

Unlike written Unlike written communication, the communication, the receiver can not review it, receiver can not review it, meditate upon it, consult meditate upon it, consult a dictionary etc.a dictionary etc.

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What’s Your Spoken Image Is ...What’s Your Spoken Image Is ...

Spoken image Spoken image Can be said to refer to your Can be said to refer to your (professional) confidence that you evoke in (professional) confidence that you evoke in people through spoken interaction.people through spoken interaction.

Being an Being an effective communicator effective communicator (spoken) is:(spoken) is:

“ “The most valuable skill of the leader, The most valuable skill of the leader, manager, salesperson, lawyer, teacher, manager, salesperson, lawyer, teacher, preacher, executive, spouse, friend, lover, or preacher, executive, spouse, friend, lover, or parent.”parent.”

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What’s your take on these?What’s your take on these?

Speaking a lot…Speaking a lot… Being outspoken…Being outspoken… Being a fluent Being a fluent

speaker…speaker… Speaking sweetly…Speaking sweetly… Speaking to the Speaking to the

point…point… Speaking without Speaking without

listening…listening…

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How do You evaluate your spoken How do You evaluate your spoken image?image?

Ask yourself these questions :Ask yourself these questions : Am I able to express my ideas Am I able to express my ideas

clearly the first time ?clearly the first time ? Am I happy with my ability to Am I happy with my ability to

communicate?communicate? Am I successful in getting people Am I successful in getting people

to react the way I desire ?to react the way I desire ? Do people trust my capability to Do people trust my capability to

convince others ?convince others ? Am I diffident, confident or over-Am I diffident, confident or over-

confident ?confident ?

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Come Fast; Let’s run Come Fast; Let’s run to next ppt to learn to next ppt to learn more about them more about them and to develop the and to develop the right skills …right skills …