Goodwill 2012 Annual Report

2 0 1 3 A N N U A L R E P O R T

Buildinga Bright Future

2 Goodwill Industries of Middle Georgia and the CSRA | A N N U A L R E P O R T 2 0 1 3

President/CEO • James K. Stiff

Chief Operating Officer • David Becker

Chief Mission Officer • Keith Kennedy

Chief Financial Officer • Tim Ligon

Vice President of Hospitality • Marcel Biró

Vice President of Human Resources • Laine Dreher

Vice President of Contract Services • Jack Flowers

Vice President of Administrative Affairs • Jamie Garner

Vice President of Advancement • Chris Johnston

Vice President of Academic Affairs • Lisa Summins

Senior Director of Marketing and Communications • Barry Paschal

Director of Information Technology • Richie Adams

Director of Quality • Johnnetta Anderson

Director of Donated Goods • Christine Butler

Director of Hospitality Sales and Catering • Susan Clay

Director of Workforce Development • Angela Collins

Director of Compliance • Bill Dindy

Director of Purchasing • Renee Fielder

Director of Contract Services • Chris Finley

Director of Volunteer Services • Ivey Hall

Aiken Community Director • Jennifer Hart

Director of Marketing • Vicki Mills

Director of Business Development • Al Stewart

Director of Finance • Laurie Tharpe

Director of Financial Aid • Shawn Thomas

Director of Development • Wendy Thompson

Director of Human Resources • Meg Thompson-Webb

Director of Staffing Services • Diane Wall

Director of Hospitality Operations • Shaun Wright

O N T H E C O V E R :

The portrait of Goodwill Industries founder Dr. Edgar J. Helms was created by renowned portrait artist Steven Penley on commission from Goodwill Industries of Middle Georgia and the CSRA, which owns exclusive rights to the painting. The original is mounted in the lobby of the Snelling Center in Augusta.

Who We Are

What We Do

Friends of Goodwill, be

dissatisfied with your work

until every unfortunate

person in your community

has an opportunity to develop

to his fullest usefulness and

enjoy the maximum of

abundant living.

— Dr. Edgar J. Helms

Our mission: We build lives, families and communities one career at a time by helping people develop their God-given gifts through education, work and career services.

G O O D W I L L I N D U S T R I E S

O F M I D D L E G E O R G I A A N D T H E C S R A

S E N I O R L E A D E R S H I P T E A M

A N N U A L R E P O R T 2 0 1 3 | Goodwill Industries of Middle Georgia and the CSRA 3

Building a Bright FutureWhen Goodwill CEOs from throughout North America visited Augusta during their

annual meeting this past spring, they were impressed by the innovative, entrepreneurial spirit of Goodwill Industries of Middle Georgia and the CSRA, and by our organization’s healthy reverence for Goodwill’s heritage.

This synergistic blend of old and new is fittingly symbolized by the bright, colorful Steven Penley painting of Goodwill founder Dr. Edgar J. Helms. This extraordinary artwork is mounted in the lobby of the Snelling Center conference venue and reproduced on the cover of the 2013 Annual Report.

More than 111 years ago, Dr. Helms envisioned an organization that would provide the tools for “the unfortunate” to attain “a maximum of abundant living” through the development of their God-given talents. Our Goodwill continues to build on that vision with the founding of Helms College (www.helms.edu) and efforts to provide middle-skills educational opportunities to students seeking to improve their lives. During the past year, as the Augusta campus of Helms College welcomed its first students, a total of 124 new enrollees in Augusta and Macon received culinary instruction to meet the growing demands of the hospitality industry.

Our Goodwill also preserves the traditional Goodwill mission, providing services to more than 21,000 individuals who were unemployed and underemployed through eight Job Connections and a half-dozen programs serving those with substantial barriers to employment. Last year, nearly 3,300 helped by Goodwill were able to take a first or higher step up the career ladder.

Fueling these efforts were more than 412,000 material donors and nearly 1.2 million shoppers who yielded a record $18.8 million in annual retail sales revenue.

Your local Goodwill has set the course for a continued bright future with an ambitious 2016 Strategic Plan that is designed to support additional growth and services through our next philanthropic comprehensive campaign. Achieving the results highlighted in this report would not be possible without the exceptional leadership of our Board of Directors, the generosity of our donors, the hard work of our staff and volunteers, and the continued support of the many businesses, community leaders, foundations and government agencies throughout our 35-county service area.

Our mutually beneficial collaboration will build an ever brighter future for those Goodwill serves. Together we are helping thousands experience “a maximum of abundant living,” one career at a time.

Raymond H. Smith Jr.Board Chair

James K. StiffPresident/CEO

Scan to learn more about the Strategic Plan

G O O D W I L L2 013


Goodwill Industries of Middle Georgia and the CSRA went from serving almost no Hispanic clients in 2009 to serving more than 1,700 in 2012, in large part due to outreach performed by Hispanic Services Manager Elsa Bustamante. For her efforts in expanding the reach of Goodwill services to this growing population, Goodwill Industries International honored Bustamante with the 2013 Edgar J. Helms Award for Staff.

In her role, Bustamante designs and implements outreach and marketing plans to recruit Hispanic job seekers who need skills training, résumé help and other career services across Goodwill’s 35-county service area. She works closely with partner agencies serving Hispanics to coordinate service delivery, and in 2012 she organized Goodwill’s first-ever Hispanic Diversity Career Fair.

Bustamante also formed the Hispanic Council for Augusta and the Hispanic Advisory Council for Macon. The councils bring together Hispanic-serving organizations once a month to share information, network and discuss ways to better serve the Hispanic community across all sectors.

“As the face of Goodwill, Elsa has worked tirelessly to earn the trust of the Hispanic community and to spread the word about Goodwill’s mission,” said Jim Gibbons, President and CEO of Goodwill Industries International. “Elsa embodies the very qualities Goodwill founder Rev. Edgar J. Helms held dear. She offers people a hand up, not a handout.”

Bustamante received her award at Goodwill’s annual Delegate Assembly meeting in Grand Rapids, MI, on June 23.

“For many Hispanics who speak little to no English, arriving into a new culture and environment can create an overwhelming sensation of fear and confusion — they don’t know the language nor do they know the name ‘Goodwill,’” Bustamante said.

“Hispanics aren’t going to walk into a service they don’t know about. We have been able to remove much of the language barrier because our Goodwill Job Connections offer bilingual services to the Hispanic community, including English as a Second Language classes.”

Goodwill Industries International 2013 Edgar J. Helms Award for Staff

E L S A B U S T A M A N T E

“Elsa has worked tirelessly

to earn the trust of the

Hispanic community and

to spread the word about

Goodwill’s mission…

She offers people a

hand up, not a handout.”


Since 2008, the Goodwill Works Foundation has served as the philanthropic arm of Goodwill Industries of Middle Georgia and the CSRA, connecting private donors with their passions at Goodwill and Helms College. The Foundation — a non-profit, 501(c)(3) organization (Tax ID No. 26-274L240) — also serves

as fiduciary, taking care that gift assets are used in accordance with our donors’ wishes.

Similarly, Goodwill’s Office of Advancement was created in 2012 to enhance awareness, relationships and philanthropic support for Goodwill and Helms College in our collective pursuit of excellence.

Goodwill Works Foundationand Office of Advancement

F I S C A L Y E A R H I G H L I G H T S :

>> $1.86 million raised to support Goodwill’s education and job training services

>> $114,166 raised through the Goodwill Annual Gala and GoodBoats special event

programs for Helms College scholarships and the now-completed $6 million

Augusta campus capital campaign

>> More than 150 volunteers donated more than 800 hours of service to assist

with planning of these special events

>> More than 38,000 hours earned by Goodwill volunteers in support of

Goodwill’s mission services programs

G O O D W I L LG A L A2 012

Scan to visit the Goodwill

Works website


S U C C E S S

S T O R Y

Donor ProfileP E Y T O N A N D E R S O N F O U N D A T I O N

For more than a decade, the Peyton Anderson Foundation has been a vital supporter of Goodwill Industries in Middle Georgia. With more than $1.6 million in funding for the Goodwill career campus in Macon, including the Anderson Conference Center that serves as an applied learning venue for culinary students from the Polly Long Denton School of Hospitality, the Foundation remains a steady partner in helping to build Goodwill’s capacity to serve.

Now retired, Juanita Jordan served as president of the Foundation for 22 years, managing the investment of more than $60 million in Middle Georgia. With myriad opportunities for assisting organizations throughout the region, Jordan said Goodwill merited attention because of its leadership.

“You need a visionary leader of your organization who is really committed,” she said.

She recalls seeing that leadership at work during her first visit to Goodwill in Macon,

back when it was located in a single building on Houston Avenue. “It was very small, with everything packed into one room,” she said. “I remember what they were trying to do was very impressive — but look what Goodwill has done now.”

In addition, Goodwill’s core mission of “a hand up, not a hand out,” fit seamlessly with the late Peyton Anderson Jr.’s charge to his Foundation to be generous to “good doers,” not “do gooders,” Jordan said.

“It took me about two years into the job before I finally figured out Goodwill is about two things: education and jobs,” she said. “If you can educate your people to do the jobs that need to be done, and have the jobs available, those are the two key things you need to do.

“The impressive thing about Goodwill is that’s exactly what they’re doing — educating people so they can get jobs.”

When Cherise Turner temporarily served as a Job Connection coordinator at the new Pleasant Hill site, she could identify with many of the clients coming through the door.

A little more than a decade ago, Turner was a single mom, living on government assistance in a housing project. Through Goodwill’s GoodWORKS! Welfare to Work program, she secured a position with Goodwill as a material handler processing donated goods. She also was attending Macon State College, working on a path to personal improvement and career advancement.

Turner decided she didn’t want to work in the warehouse — and soon moved to a

Goodwill switchboard position, eventually being hired full-time as a receptionist and later promoted into administrative positions at the Macon campus. She now serves as a student advisor for Helms College, Macon Campus.

“Goodwill taught me work ethic and gave me opportunities to grow by allowing me to attend seminars, help out in the Job Connection and learn new skills on a regular basis,” Turner said.

She’s since earned a master’s degree, purchased a home and a car, and adopted a son to add a third child to her family.

“Preparation sets the stage for financial wellness,” said Laine Dreher, Goodwill’s

Vice President of Human Resources. “Our Goodwill helps our employees with this preparation through educational opportunities that will allow them to earn a certificate or degree in an area that will result in working in a field that will remove them from the group known as the working poor. Cherise Turner’s story is a beautiful example of the success of this effort.”

Turner’s ambition led to her personal success, but she also credits Goodwill.

“Because of the opportunities I have obtained I am a better parent, a better employee, a better provider, and I have a purpose,” she said. “I owe it to Goodwill.”


S U C C E S S

S T O R Y

A sense of renewal, of gratitude for a second chance, surrounds Christopher Brewer as he bustles about his job at Golden Corral in Milledgeville. Whether he’s restocking the buffet lines, clearing off tables or elbow-deep in dirty dishes, Brewer beams with confidence.

Not so long ago, Brewer needed help climbing up from rock bottom, holding on to what he calls “just a moment of sanity after losing and using.” The Oconee Center in Milledgeville started Brewer on the road to sobriety, and Goodwill Case Manager Charles Cofer steered him toward the Working Solutions program.

After helping to establish that Brewer had a “firm foundation” in his recovery, Cofer coached him through job search training in preparation for taking the next step toward self-sufficiency.

“Though he has made mistakes that have caused setbacks in his life, Chris never gives up and has a level of optimism that is contagious,” Cofer said.

Cofer helped place Brewer in a four-week job training program at Golden Corral, and that turned into a permanent position. Brewer now serves as a “utility worker” — capable

in all facets of the restaurant’s operation, and even helping to train new employees.

His life turned around by faith in God and his renewed faith in himself, Brewer feels he has “another chance to live again.”

He’s grateful for the opportunity.

“Goodwill Industries gives those who are broken in spirit and lost a foundation and the confidence to not only enter the workforce but to become productive members of society,” he said.

Donor ProfileK N O X F O U N D A T I O N

For many charitable organizations, the link between giving and outcome isn’t always clear.

At Goodwill Industries, the Knox Foundation easily traces its support to the jobs created through Goodwill’s job training and career services.

“With some organizations, it’s hard to put a finger on how you’re helping,” said Charlie Knox, trustee for the Knox Foundation and a member of Goodwill’s Board of Directors. “You have a sense that you’re helping, and you hope that you are. But to me it’s easy to enumerate the effect of the creation of a job with an individual.”

More importantly, Knox said, Goodwill’s job-creating efforts resonate far beyond the individuals who find employment assistance.

“It’s not just the direct impact on that one life,” he said. “If an individual is able to get trained and find a job when he previously didn’t have one, it’s going to impact more than

himself – it’s going to impact his family, and enough of those families will impact a whole neighborhood.”

That traditional Goodwill story, Knox said, strongly resonates with the Knox Foundation. It also is admirable that Goodwill’s Board of Directors financially supports Goodwill, and that Goodwill employees have established such a strong record of philanthropic support. “That strikes a chord with givers, particularly with the Knox Foundation,” he said.

Thanks in part to the foundation’s generous donations, the Helms College, Augusta Campus Phase II was completed in 2012, creating what Knox calls “a showpiece” for Goodwill – and one that validates the foundation’s decision to give.

“The architecture, the curb appeal, and certainly what goes on inside these walls has met or exceeded our expectations for the gifts we decided to give,” he said.


When Dr. George Snelling rides past the main Helms College campus in Augusta — the one that bears his name on the sign over its conference center — he reacts logically, rather than emotionally.

“In real estate, you have the term ‘highest and best use’ of property,” Dr. Snelling says. “When I ride by here, I think by far this is the highest and best use this property could have achieved, one that actually benefits the largest number of people and has a major impact on the community.”

The creation of that campus wouldn’t have been possible without Dr. Snelling’s significant generosity including his donation valued at more than $1 million. This generous philanthropic investment enabled matching grants that pushed the Augusta campus, including the Snelling Center, Edgar’s Grille and Helms College, to fruition.

What was it about Goodwill that moved Dr. Snelling to such heights of philanthropy? In basic terms, it’s the Goodwill mission.

“It is a privately funded, not-for-profit organization that actually gets out in the trenches and puts to work people who don’t have jobs,” Dr. Snelling says. “It’s a hand up, versus a hand out. You’re giving people an opportunity to become self-sufficient with Goodwill’s help, and I think this is the large appeal to any would-be donor.”

Such donors, he adds, should be further attracted to Goodwill because of the organization’s efforts to build a

new layer of improvement for the community through the creation of Helms College. It’s a complement to the traditional Goodwill mission of enhancing the lives of people through career training and job placement services.

“I look at it as an extension of the mission of Goodwill,” Dr. Snelling says. “It functions along the lines of a more advanced version of the Goodwill mission.”

In addition to his significant financial support for Goodwill, Dr. Snelling also provides his service as a volunteer leader and board member for the organization, and hopes his legacy in that regard will be in the continued growth of Helms College.

Others who are financially blessed also should be drawn to share their gifts, Dr. Snelling says.

“People who have assets need to look at the world in a more objective way,” he says. “They may have a little greater calling since they have more assets. They need to look around and see, perhaps, if there’s a way they can have a material impact on their community or region or country, and use some of their resources to have that impact.”

When making a decision about where to share those resources, donors would do well to consider Goodwill, Dr. Snelling says. “Look at Goodwill, look at other charities, and see which one you think is more beneficial, which one where your money will go the furthest in helping people to help themselves,” he advises. “Goodwill comes out on top.”

Donor ProfileD R . G E O R G E S N E L L I N G

“It is a privately

funded, not-for-profit

organization that

actually gets out in the

trenches and puts to

work people who don’t

have jobs.”


Russ Hamilton has learned all about turning challenges into opportunities.

When he and his coworkers unexpectedly lost their jobs as technicians with a health-care equipment company, Hamilton used the time off to finish construction on his North Augusta home.

And when he took second place in a chili cook-off, Hamilton saw it as a sign from God that he should pursue his culinary interests.

Thus the opening of the Helms College, Augusta Campus, in October 2012 was fortuitous for Hamilton.

Construction on the college was in its final stages when Hamilton attended his first open house and met Chef David Ross, the department chair of Culinary Education for Helms. Ross would become not just an instructor, but a mentor and booster during Hamilton’s formal culinary education.

“Russ is a very motivated self-starter, and takes the initiative to read and research topics and techniques beyond the regular curriculum,” said Chef Ross. “He puts

time and effort into events outside of class, extending and expanding his knowledge base in search of self-improvement.”

As Hamilton learned classical French culinary techniques, his instructors also learned of Hamilton’s love for a mainstay of Southern cuisine: barbecue. They encouraged Hamilton to enter a barbecue competition where he took first place.

The victory came with a boost in confidence and a cash prize, which Hamilton used to purchase a large barbecue grill that he can tow not just to competitions, but also to catering jobs with the new company he opened after becoming one of the first graduates of Helms College, Augusta.

For prospective students thinking about a career in culinary arts, Hamilton urges them to consider Helms because of the tremendous encouragement from faculty and staff.

“Everybody is just so supportive of you; you can definitely tell everybody is really rooting for you,” he said. “They want the best for you. They want to see you succeed.”

“Everybody is just so

supportive of you;

you can definitely tell

everybody is really

rooting for you.

They want the best

for you. They want

to see you succeed.”

S U C C E S S

S T O R Y


>> Trained more than 900 new volunteers

>> GForce volunteers contributed more than 22,800 hours of service

>> Court mandated volunteers contributed more than 15,500 hours of service

>> Launched the Peer to Peer Mentoring Program for Helms College students

>> Partnered with local schools in Macon and Aiken for school donation drives;

572 students from three schools donated more than 11 tons in Macon, and

890 students from five schools donated almost 18 tons in Aiken

>> Community volunteers taught 274 classes through the local Job Connections

and Goodwill Corporate University

>> Launched a registration and management system to allow volunteers to sign up

to volunteer on Goodwill’s website

>> Hosted seven local authors for book signings at GoodBooks in Macon, and

hosted eight local artists for shows at Hire Grounds in Augusta

volunteer services

Volunteers are a vital part of extending Goodwill’s mission in the community. Each year, Goodwill recruits, trains and assigns hundreds of volunteers who generously give their time in support of programs, businesses and special projects that change people’s lives. From organizing donation drives to working in administrative roles, volunteers make a powerful contribution to Goodwill’s capacity to serve.

To better capture the dynamic nature of the role of volunteers in advancing Goodwill’s mission, Volunteer Services now operates under a new brand: GForce.

GForce offers opportunities for men, women and teenagers to experience the mission of Goodwill first hand, and see how Goodwill impacts the lives of its clients and their communities.

Volunteer Services: GForce


Each year, Goodwill

recruits, trains and

assigns hundreds

of volunteers who

generously give their

time in support of

programs, businesses

and special projects

that change

people’s lives.


In October 2011, Goodwill began a partnership with True North Church in North Augusta, S.C., to expand the reach of the Buena Vida Program through volunteer-led English as a Second Language (ESL) classes. During that time, Nicole Juhan recruited and trained additional volunteers to sustain these classes. Under her leadership, the original three volunteer teachers have continued to work with students on a weekly basis while Juhan has recruited nearly two dozen additional volunteers to provide one-on-one assistance with students.

“Nicole is an amazing individual, very helpful, friendly, personable and always willing to go an extra mile,” said Elsa Bustamante, Goodwill’s Hispanic Services Manager.” Her undaunted dedication to sustain Goodwill’s conversational English has contributed significantly toward removing language and cultural barriers experienced by Hispanics who speak little to no English.”

Classes are offered year-round at the Job Connection at the Helms College, Augusta Campus, and Juhan has taken her “lessons” outside the classroom. Some of her regular students can often be found working alongside True North volunteers at a community garden. This provides a unique opportunity for students to practice their new language skills in the real world and enjoy the fruits of their labor with free fresh fruits and vegetables to share with their families.

“We are so grateful to have volunteers like Nicole helping to spread the mission of Goodwill to students and other volunteers. Her dedication to the ESL program is a true testament to her spirit of servant leadership,” said Ivey Hall, Director of Volunteer Services.

Since starting with the program in 2011, Juhan has led volunteers to donate more than 1,300 hours of classroom time, with 181 ESL students in Fiscal Year 2013.

Each week, dedicated ministers from four communities spend about 15 minutes leading a chapel program for the staff, students and trainees of Goodwill. This brief spiritual time lasts far beyond the 15 minutes by bringing our Goodwill family together to celebrate, comfort and pray with one another. The chapel program was started in 2005 with help from Bob Moon, a dedicated Goodwill board member and senior pastor at Martha Bowman

United Methodist Church in Macon. For the past eight years, the program has continued to grow and services are now offered in three cities, with additional services starting in Dublin and Lake Oconee. The program is a voluntary benefit and all employees, clients, students and volunteers are invited to participate.

We are very grateful to the following chapel leaders for the time they take to spend time with our Goodwill family:

M A C O N

• Dr. Jason Thomley

• John Brigmond, Heartland Hospice

• Chaplain Charley Chase, First Presbyterian Day School

• Pastor Brandon Pitts, Covenant Church of Jesus Christ

A I K E N , S . C .

• Fred Giles, Cedar Creek Church

A U G U S TA

• Renee Howell, Trinity-on-the-Hill United Methodist Church

• Father Mike Ingram, St. Theresa Catholic Church

• Rev. Reese LeRoy, Vineyard Church

• Lavarne Harris, Alliance Hospice

• Dr. Finley Limehouse, Regency Hospice

• Rev. Danny Black, United States Army

• Rev. Lane Lowery, Warren Baptist Church

• Rev. Joseph Humphries, Warren Baptist Church

• Rev. Grant Janick, Warren Baptist Church [Represented in Photo]

Volunteer Leader of the Year

Community Partners of the Year

N I C H O L EJ U H A N

VOLUNTEERMINISTRY

The Job Connection is a community resource center connecting job seekers with employers and providing placement assistance and other resources free of charge to the general public. Resources include updated regional and local job leads, access to computers, internet, copiers, phone and fax machines. Job Connection staff members assist individuals in creating industry-specific resumes and developing successful interview and work retention skills through individual

and classroom activities. Job Connection centers conduct several career fairs each year in the communities they serve, including fairs focusing on diversity and individuals with disabilities.

Goodwill operates nine Job Connections in Macon, Warner Robins, Dublin, Eatonton, Augusta and in Aiken, S.C. The centers are equipped with a bilingual staff member providing access to resources, services and staff to assist patrons with limited English skills.

• Retail

• Hospitality/Food Service

• Customer Service

• Custodial

• Manufacturing

• Logistics/Warehouse

• Office/Clerical

Goodwill Staffing Services is a community-based, non-profit alternative staffing organization that offers skills training and places job seekers in temporary and temp-to-perm jobs that meet the needs of Middle Georgia and CSRA businesses. The focus of the service is on positions supporting the curriculum of Helms College. Goodwill Staffing Services provides temporary, temp-to-hire and direct-hire placement services and basic training in the following industries:

The Job ConnectionSM

Goodwill Staffing Services



>> Persons served: 20,033

>> Customer contacts: 56,496

>> Persons placed: 2,986

H I S P A N I C S E R V I C E S :

>> Persons served: 1,609

>> Customer contacts: 3,845

>> Persons placed: 148

>> Provided ESL instruction to

181 new Hispanic individuals

>> Provided education, training or employment to 1,591 new employees

>> Placed Goodwill Staffing employees in jobs earning wages to support

their families and communities for 24,427 work days

>> Filled 1,420 new work assignments

>> Placed 157 employees on temporary assignments resulting in permanent jobs

>> Provided $1.1 million in hourly wages

ALSO IN FISCAL YEAR 2013, JOB CONNECTION:

> Opened a Job Connection at the Kroc Center in Augusta in partnership with the Salvation Army.

> Established core Job Connection curriculum as an additional service to job seekers.

> Was awarded a three-year grant to continue growing services to Hispanic communities.

DIVERSITYJOB FAIR

2013



>> Provided services to 830 individuals

>> Provided 56,496 days of Workforce Development skills training

>> Assisted 276 into competitive employment

Workforce Development works primarily with individuals with employment barriers that are physical, cognitive or economic/environmental in nature. Specific service programs exist for individuals with disabilities, individuals who are homeless, and those who are economically challenged. Workforce Development also works with returning veterans who may have been physically injured or are experiencing psychological

effects as a result of their military service and with disadvantaged youths. Workforce Development programs typically require more intensive rehabilitation than other services within Goodwill’s community outreach and mission-based services; however, the goal as with all Goodwill programs is to assist individuals with the skills and resources required to garner and retain competitive employment.

Goodwill operates Workforce Development programs in Macon, Warner Robins, Dublin, Eatonton, Augusta and in Aiken, S.C. Workforce Development also supports Goodwill’s Good VocationsSM service contracts at Warner Robins Air Force Base and Fort Gordon, providing case management and job coaching services to its severely disabled workforce.

Workforce Development


O V E R C O M I N G

B A R R I E R S


Goodwill retail training stores and donation centers are the most visible and most recognized symbol of Goodwill’s presence in the community. The retail stores and book stores generate more than 50 percent of the agency’s operating budget.

These donor-driven stores offer gently used clothing, furniture, electronics and

other merchandise at great savings. Goodwill shoppers find bargains to help stretch their budgets while directly contributing to Goodwill’s mission. Eighty-two cents of every dollar shoppers spend in Goodwill stores is locally reinvested in job skills training and placement programs that help people gain independence through employment.

Retail Stores and Attended Donation Centers


>> $18.8 million in annual sales

>> 412,066 material donors

>> 34 vehicles donated for resale

>> 1,194,041 shoppers

>> 33,575 training hours provided to retail employees and clients


IN MIDDLE GEORGIA

Centerville Attended Donation CenterGalleria Mall2922 Watson BlvdCenterville, GeorgiaNext to Golden CorralSun - Sat 9 a.m.- 6 p.m.

Dublin Retail Store2005 Veterans BlvdDublin, Georgia(478) 296-9617Mon - Sat 9 a.m.-8 p.m.Sun Noon-6 p.m.

Hardeman Ave Attended Donation Center1948 Hardeman AveMacon, GeorgiaMon - Sat 7 a.m.-6 p.m.Sun 9 a.m.-6 p.m.

Kathleen Retail Store1111 Georgia Highway 96Kathleen, Georgia (478) 987-0286Mon - Sat 9 a.m.-8 p.m.Sun Noon-6 p.m.

Lake Oconee Retail Store1030 Lake Oconee ParkwayEatonton, Georgia(706) 485-0245Mon - Sat 9 a.m.-8 p.m.Sun Noon-6 p.m.

Macon Retail Store5171 Eisenhower ParkwayMacon, Georgia(478) 471-4803Mon - Sat 9 a.m.- 7 p.m.Sun Noon-6 p.m.

Macon Retail Store6235 Zebulon Road, Suite 160Macon, Georgia(478) 757-9769Mon - Sat 9 a.m.-8 p.m.Sun Noon-6 p.m.

Macon Attended Donation CenterCapital City Bank6200 Skipper RoadMacon, GeorgiaSun - Sat 9 a.m.- 6 p.m.

Macon Attended Donation Center5425 Bowman Road Macon, Georgia(Next to Mellow Mushroom)Sun - Sat 9 a.m.-6 p.m.

Macon Attended Donation CenterPublix Shopping Center245 Tom Hill Sr BlvdMacon, GeorgiaSun - Sat 9 a.m.-6 p.m.

Milledgeville Attended Donation Center2783 North Columbia StreetMilledgeville, GeorgiaWed - Sat: 11 a.m.-5 p.m.Sun Noon-5 p.m.

New!Warner Robins Retail Store2823 Watson BlvdWarner Robins, Georgia(478) 953-9300 Mon - Sat 9 a.m.-8 p.m.Sun Noon-6 p.m.

Warner Robins Retail Store2209 Moody RoadWarner Robins, Georgia(478) 328-2931Mon - Sat 9 a.m.8 p.m.Sun Noon-6 p.m.

IN THE CSRA

Aiken Retail Store1015 Pine Log RoadAiken, South Carolina(803) 644-4601Mon – Sat 9 a.m.-8 p.m.Sun Noon-6 p.m.

Augusta Retail Store3179 Washington RoadAugusta, Georgia(706) 863-3445Mon - Sat 9 a.m.-8 p.m.Sun Noon-6 p.m.

New!Augusta Attended Donation Center655 NW Frontage RoadAugusta, GeorgiaNear CarMaxSun – Sat 9 a.m.-6 p.m.

Augusta Attended Donation CenterAugusta ExchangeCorner of Robert C Daniel Jr. Pkwy & Agerton LaneAugusta, GeorgiaNext to TargetSun - Sat 9 a.m.-6 p.m.

Evans Attended Donation CenterRegions Bank4385 Washington RoadEvans, GeorgiaSat & Sun 9 a.m.-6 p.m.

Grovetown Attended Donation CenterGateway CenterGrovetown, GeorgiaWal Mart Parking LotNext to Furnish 123Sun - Sat 9 a.m.- 6 p.m.

Martinez Retail Store4074 Washington RoadMartinez, Georgia(706) 855-8559Mon – Sat 9 a.m.-8 p.m.Sun Noon-6 p.m.

North Augusta Attended Donation Center1177 Knox AvenueNorth Augusta, South CarolinaRuby Tuesday Parking LotSun - Sat 9 a.m.- 6 p.m.

South Augusta Retail Store3120 Peach Orchard RoadAugusta, Georgia(706) 790-3800Mon – Sat 9 a.m.-8 p.m.Sun Noon-6 p.m.

Aiken, SC1015 Pine Log Road, Ste. 103Aiken, SC 29803(803) 649-7694Monday -Friday 8 a.m.-5 p.m.

Augusta (Three Locations) 3179 Washington Road Augusta, GA 30907 (706) 447-5195 Monday -Friday 8 a.m.-5 p.m.

1755 Broad Street Kroc Center Cottages Augusta, GA 30904 (706) 364-3714 Monday-Thursday 8 a.m.-5 p.m.

3120 Peach Orchard Road Augusta, GA 30906 (706) 790-8500 Monday -Friday 8 a.m.-5 p.m.

Dublin2005 Veterans Blvd.Suite 35-ADublin, GA 31021(478) 246-6555Monday -Friday 8:30 a.m.-5 p.m.

Eatonton/Lake Oconee1030 Lake Oconee ParkwayEatonton, GA 31024(706) 485-0244Monday-Friday 8 a.m.-5 p.m.

Macon (Two locations) 5171 Eisenhower Parkway Macon, GA 31206 (478) 471-4816 Monday -Friday 8:30 a.m.-5 p.m.

New! Pleasant Hill 2193 Vineville Ave Macon, GA 31204 (478) 749-9008 Monday-Friday 9 a.m.-3 p.m.

Warner Robins 2209 Moody RoadWarner Robins, GA 31093(478) 922-9192Monday -Friday 8:30 a.m.-5 p.m.

Shop & Donate

J O B C O N N E C T I O N S


Helms College, named in honor of Goodwill’s founder, Dr. Edgar J Helms, is the first state-licensed and nationally accredited college of its kind. Education and skills training are a key component to helping people who are unemployed and underemployed reach their career goals. Helms College delivers that mission through post-secondary education programs.

Helms College opened its second campus in Augusta in October 2012, complementing the educational opportunities offered to the Middle Georgia region by the original Macon campus.

Both campuses earned approval for Title IV eligibility in 2012, thereby allowing students to

use their federal financial aid for education at Helms as of Fall Quarter 2012. The benefit of availability of financial assistance was immediately evident in the growth in enrollment.

Helms College also has begun partnering with Workforce Development and Goodwill Staffing Services to develop pre-employment training workshops that will feed into a stackable credentials format, ultimately giving clients a head start toward a Helms College education. Through careful curriculum planning and assessment, individuals can accumulate learning experiences that translate into a college course.

Helms College“We are seeking to

prevent pauperism

rather than relieve it,

and to do so by teaching

trades to the unskilled and

offering self-respecting

work to the unfortunate

who need it, and also

training workers to

manage their own

enterprises.”

— Dr. Edgar J. Helms


>> Enrolled 124 new students across

two campuses

>> Provided 10,421 instruction days

through Polly Long Denton School

of Hospitality in Macon and the

School of Hospitality in Augusta

>> Maintained a graduation rate for

students above 87 percent

>> Placed student graduates in their

field of study at a rate of 75 percent

>> Identified through a collaboration

and subsequent study with the

Fanning Institute six industry clusters

with which Helms College would

grow programmatic curriculum and

applied learning. These include:

• Hospitality/Culinary

• Health Sciences

• Customer Service

• Business/Clerical

• Industrial Trades/Logistics/ Manufacturing

• Holistic Arts


The Hospitality Department, AKA Edgar’s Hospitality Group, consists of Edgar’s Bistro, Edgar’s Grille, Anderson Conference Center, Snelling Center, Hire Grounds Café, GoodBooks and Edgar’s Catering. These applied learning business units within Goodwill provide another set of social enterprises that support and promote Goodwill’s mission to the community.

Edgar’s Bistro (Macon) and Edgar’s Grille (Augusta), named for Goodwill Industries founder Dr. Edgar J. Helms, are full-service restaurants that provide Helms College culinary students first-hand experience in food preparation and presentation in an upscale experiential learning venue.

Anderson Conference Center (Macon) and Snelling Center (Augusta) host corporate meeting and social events for a few attendees to a few hundred. The centers offer specially

designed meeting spaces equipped with premiere Wi-Fi technology and audiovisual amenities and customized catering menus from Edgar’s restaurants. Both provide additional applied-learning experiences for students of Helms College.

Hospitality also operates two Hire Grounds Café locations (Macon/Augusta) where donated print and media are sold amidst a trendy, fun café environment. An e-commerce operation for the online sale of print and media products is an additional business unit within GoodBooks.

Edgar’s Catering services greater Macon and Augusta areas, from small private parties to large conventions. Edgar’s Hospitality Group secured a foodservice contract with Central Georgia Technical College for the Macon and Warner Robbins campuses that began service in fall 2013.

Hospitality

>> 16,716 guests served in Edgar’s Bistro and Edgar’s Grille

>> 22,923 guests served through the Anderson and Snelling conference centers

>> 78,884 customer transactions at Hire Grounds Café locations

>> 12,207 GoodBooks media products purchased through e-commerce

E D G A R ’ SG R I L L E

A U G U S TA , G E O R G I A


WWW.EDGARSGRILLE.COM | WWW.ANDERSONCONFERENCECENTER.COM | WWW.EDGARSHOSPITALITY.COM

HOSPITALITY GROUP


Goodwill’s Contract Services Department is a major generator of revenue for Goodwill. Contract Services provides janitorial services and cleans more than 5 million square feet per day. The department provides valuable job training for Goodwill and Good

Vocations trainees, most of whom have severe disabilities or barriers to employment.

Contract Services has exceeded government expectations at Warner Robins Air Force Base for more than 30 years, and at Fort Gordon for 17 years.

Contract Services


>> Managed $9 million in government and business services

>> Renewed an annual $1 million contract for five years with Fort Gordon

>> Employed 226 in Contracts Department with average hourly wage of

$11 per hour before benefits

>> Provided 236,567 hours of employment to individuals with severe disabilities

VALUABLEJOB

TRAINING


Goodwill’s Corporate University offers a comprehensive program designed to enhance the skills and knowledge of Goodwill employees, leading to a workforce of highly energized and productive employees and a strengthened organization capable of delivering more efficient and valuable services to the community.

Goodwill Corporate University offers Individual Development Plans, instructor-led training, eLearning classes and a variety of tools and activities to help employees reach academic and career goals.

Corporate University maintains qualified staff which consists of 22 internal trainers to provide career counseling, academic advising and performance and behavioral coaching. The core curriculum consists of courses in customer service, business ethics, communication skills, conflict resolution and problem solving. Corporate University’s educational tracks allow us to provide a variety of online and instructor led training programs to meet the needs of all employees.

Corporate University

>> Provided 68 instructor-led classes resulting in 4,029 training hours which include

Leadership Café, Lunch and Learn and Power Hour series

>> Offered more than 2,000 eLearning classes to Goodwill Employees

>> Assisted 405 employees in competing their Individual Development Plans

>> Trained 60 new retail employees

>> Provided career counseling and academic advising to employees seeking educational

advancement from GED to Ph.D.


ONLINE &

INSTRUCTOR-LED

PROGRAMS


Aiken

Burke

Laurens

Wilkes

Dooly

Jones

Barnwell

Washington

Greene

Jefferson

Bibb

Hancock

Edgefield

Monroe

Twiggs

Pike

Upson

Putnam

Wilkinson

Houston

Warren

Crawford Johnson

McCormick

Lincoln

Pulaski

Baldwin

Columbia

Richmond

McDuffie

Lamar

Bleckley

Peach

Taliaferro

Glascock

RETAIL STORE

JOB CONNECTION

STAFFING SERVICES

DONATION CENTER

RESTAURANT & CONFERENCE CENTER

HELMS COLLEGE

FUTURE SITE OF HELMS COLLEGE

KEY

2012–2013 ImpactE C O N O M I C I M P A C TH U M A N I M P A C T

>> $ 136.4 MillionTOTAL ECONOMIC IMPACT*

>> $ 43.4 MillionGOVERNMENT ASSISTANCE SAVED*

>> $ 53.8 MillionIN WAGES EARNED BY CLIENTSPLACED OUTSIDE OF GOODWILL*

>> $ 16.6 MillionIN WAGES EARNED BY EMPLOYEES AND CLIENTS EMPLOYED AT GOODWILL*

>> $ 21.4 MillionTOTAL ESTIMATED INCOME AND PAYROLL TAXES PAID BY EMPLOYEES, CLIENTS AND GOODWILL*

>> $ 1.2 Million TOTAL SALES TAX COLLECTED

*Estimated

>> 21,001C L I E N T S S E RV E D B Y G O O D W I L L

>> 3,284C L I E N T S P L A C E D

>> 730E M P L O Y E E S

>> 412,067M AT E R I A L D O N O R S

>> 1,194,041S T O R E C U S T O M E R S

S E RV I C EA R E A


For the year ending on 06/30/2013

A S S E T S

Cash and Certificates of Deposit

Other Current Assets

Fixed Assets and other Noncurrent Assets

TOTAL ASSETS

L I A B I L I T I E S

Current Liabilities

Noncurrent Liabilities

Net Assets

TOTAL LIABILITIES AND NET ASSETS

R E V E N U E & P U B L I C S U P P O R T

Retail

Contract Services

Fundraising

Education & Career Services

Staffing Services

Other

TOTAL REVENUE

E X P E N S E S

Program Services

Management & General

Fundraising

TOTAL EXPENSES

T O R E I N V E S T I N M I S S I O N & C A PA C I T Y B U I L D I N G

$18,756,577

9,266,574

1,863,083

3,067,354

510,407

623,782

$34,087,777

$26,312,752

6,166,912

282,917

$32,762,581

$1,325,196

$1,413,942

7,428,975

33,667,184

$42,510,101

$4,932,458

20,701,715

16,875,928

$42,510,101

Fiscal Year 2012–2013 Financial Report

S T A T E M E N T O F R E V E N U E S , E X P E N S E S A N D C H A N G E S I N N E T A S S E T S

Audited by Mauldin & Jenkins, LLC

REVENUE& PUBLIC SUPPORT

RETAIL

CONTRACT SERVICES

FUNDRAISING

EDUCATION &CAREER SERVICES

STAFFING SERVICES

OTHER

B A L A N C E S H E E T


Board of Directors

Raymond H. Smith, Jr. – Chairman

President

Smith, Brown, & Groover Inc.

Bennett Yort – Vice Chair

Financial Advisor

Merrill Lynch

Dr. John C. David – Treasurer

President & CEO

Daviron Healthcare

Ricardo Bravo

Attorney

Ricardo Bravo, LLC

George N. Snelling – Vice Chair

Retired Dentist/Real Estate Developer

Snelling Properties, LLP

Stephen Denton Jr. – Secretary

President

Archadeck of Central Georgia

Patrick G. Blanchard – Past Chair

Vice Chairman of the Board

First Bank of Georgia

Kathy Burgamy

Community Leader


Dr. Connie L. Drisko

Dean and Merritt Professor

Georgia Regents University, College of Dental Medicine

Charles E. Knox

Financial Advisor

Morgan Keegan & Company

Robbin W. Morton

President/CEO

Secure Health Plans of Georgia, LLC

Fred T. Stitt

President

Portable Services, Inc.

Dr. Paul Jones

Vice President for Administration & Operations

Georgia College & State University

Julie McAfee

Community Leader

Kevin Pethick

Executive Vice President and Legal Counsel

WW-TW Enterprises, LLC

James K. Stiff

President/CEO

Goodwill Industries of Middle Georgia & the CSRA

W W W . G O O D W I L L W O R K S . O R G

DONATEYou donate gently

used items to Goodwill.

RESELLWe sell your

donation in our stores and online.

FUNDProceeds from

sales go to fund job training and other services to prepare people

for sucess.

EMPLOYWith Goodwill’s help, people in our community find good jobs.

5171 EISENHOWER PARKWAYMACON, GA 31206

231 FURY’S FERRY ROADSUITE 210AUGUSTA, GA 30907

NON-PROFITU.S. POSTAGE

PAIDPERMIT NO. 60

MACON, GA

Documents

Goodwill 2012 Annual Report