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Morgan Memorial Goodwill Industries ANNUAL REPORT 2007

2007 Goodwill Annual Report

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Page 1: 2007 Goodwill Annual Report

Morgan Memorial Goodwill Industries

ANNUAL REPORT

2007

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Page 2: 2007 Goodwill Annual Report

The mission of Morgan Memorial Goodwill Industries is to provide exemplary job training and related services to help individuals with disabilities and other barriers to self-sufficiency to achieve

independence and dignity through work. Not charity, but a chance.

www.goodwillmass.org

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Page 3: 2007 Goodwill Annual Report

A message to our friends from the President and CEO

Dear Friends of Goodwill:

It was a dynamic, productive and gratifying year at Goodwill as we helped individuals withdisabilities and other barriers to self-sufficiency move into the workforce. We responded tothe ongoing demand for our services by doing what we do best – strengthening our job trainingand career services programs, building opportunities for young people, expanding our businesscollaborations and investing in the growth and development of our staff.

As you read this report, you’ll quickly see how our focus on people is changing lives every dayof the year. You’ll meet Francia Peguero, Oscar Argueta, Alyssa Hanwell and others who have transformed their lives thanks to Goodwill. You’ll hear how our successful collaborations withbusinesses like Microsoft and Stop & Shop are opening doors for more individuals. You’ll readabout the impact Goodwill Stores are having as part of our social enterprises and about thesuccess of a new retail initiative, The Goodwill Outlet Store. And, you’ll learn how companies like Beacon Street Girls and Grossman Marketing Group have benefited fromGoodwill’s OutSource Resource.

In 2007 we placed a greater emphasis on making sure that the people we serve are giventhe tools needed not only to get a job, but also to move forward in their careers. I am equallydelighted when I learn that a program participant has landed a job or that someone who wasplaced months or even years ago has been promoted!

Our achievements were made possible because of the strength of the Goodwill staff and theirdeep commitment to our mission and those we serve. During the year, we promoted individualsfrom within, recruited talented new staff and expanded our training offerings to help our staff succeed in their jobs and advance. With a strong team in place, Goodwill ispositioning for growth and even greater impact on those in need in the community.

I am excited and energized by what we have accomplished, none of which would haveoccurred without the support of the Goodwill family of friends, staff and supporters. It isthrough our generous donors and business partners, dedicated and visionary Board ofDirectors, committed Business Advisory Council, and tireless and caring staff that we cangrow and help more people and families than ever before. To each and every one of you, Iextend my deepest thanks.

Sincerely,

Joanne K. HilfertyPresident and CEOMorgan Memorial Goodwill Industries

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Job Training & Career Services – Transforming Lives

Francia Peguero - Organizing the Office

Living a Better LifeIf you were to visit Hyde Square Task Force, a nonprofit organization that runs anafter-school program in Jamaica Plain, Massachusetts, you would be impressedwith their efficiency and their well organized offices. That is because FranciaPeguero was recently hired as their Office Coordinator and she is already makinga big difference. You can tell she loves her job because she is always on the go,keeping materials in order and making sure the office is neat and tidy.

But for Francia, life was not always so organized. The mother of two childrenone and two years of age, Francia was having difficulty finding employment. She

looked for jobs near her home in Roxbury but she found no opportunities for a person with her skills. Her prior experience at amajor airport was not enough to open any doors for her. “I really needed help,” recalls Francia. “I needed to do something for myfamily. My mother was helping me with the children, but I knew I needed to find a steady job. Thank goodness I found Goodwill,”she says with a big smile.

Francia saw a flier from Goodwill and decided to investigate. She was getting desperate and needed help fast. She found it atGoodwill where she enrolled in the Skills Enhancement Training (SET) Program. For three months, she came to Goodwill’s Bostonheadquarters every Monday through Friday, from 9:00 am to 4:00 pm. In the SET Program, she learned to master a variety ofcomputer applications, developed skills in office administration, and received assistance in preparing her resume and conductinga job search. “It was hard at first, but everyone at Goodwill was helpful. I had a goal and I knew how to pay attention, so I reallyliked the program,” says Francia.

During an internship as an Administrative Assistant at Goodwill, she further enhanced her skills while she applied for jobs. Today,she loves her job at Hyde Square Task Force. She also recommends Goodwill’s job training programs to her friends. She tells them,“Goodwill was there when I really needed help. Now my life is better. I have a future.”

In 2007, Goodwill continued to provide job training,job placement and career services to a very high volumeof individuals from the Greater Boston community,with 8,698 individuals served.

In the area of job training, Goodwill served 1,158 individuals,many of whom are considered most difficult to employbecause of a disability or other barrier. These individualsreceived assessment, job training, job readiness, job placementand career planning services, and 216 training graduates wereplaced into competitive jobs in the community. Goodwill alsoprovided work experience and a paycheck to 417 traineesenrolled in programs in four Goodwill social enterprises: retail,building maintenance, food service & catering, and lightassembly and mailing services.

Goodwill’s one-stop career center, Boston Career Link, alsoexperienced high demand. In 2007, 7,540 individuals needingjobs and career services received assistance, and 1,426 wereplaced in jobs. In addition, 39 employers participated inGoodwill’s job fairs, helping nearly 1,300 job seekers, and 101employers conducted on-site recruitment sessions at BostonCareer Link.

While these numbers are impressive, they only tell part of thesuccess story that occurs every day in Goodwill’s Job Trainingand Career Services Programs. To truly understand the critical difference these programs make, we share the experiences of Francia Peguero, Oscar Argueta and Alyssa Hanwell—three of the many who benefited in 2007 from the services of Goodwill. !

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After graduating from Goodwill’s Skills Enhancement TrainingProgram, Francia Peguero got the good paying job she waslooking for.

“ Goodwill was there when I reallyneeded help. Now my life is better.I have a future.” – Francia Peguero

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Oscar Argueta – Creating the Recipe for Success

The Power of BelievingIf you’re in Logan Airport’s new Terminal A and you’re hungry, grab a bite to eat at theLegal’s Test Kitchen. And while you’re there, ask to say hello to Oscar Argueta. He’s theKitchen Manager and loves his job.

Oscar will happily tell you that thanks to Goodwill’s one-stop career center, BostonCareer Link, his life has taken a dramatic turn for the better. Before he heard aboutBoston Career Link, Oscar was homeless. He was living in a shelter with his two daughters and his infant son. “That was a very tough time for our family,” recalls Oscar.“So when I found out about Boston Career Link, I hoped they would help me. They suredid!” he adds. Oscar had been employed as a cook inhis last job, so he knew that he could advance inthat field if he was just given a chance to becomecertified. Boston Career Link referred Oscar to a

culinary arts job training program, and it was exactly what Oscar needed. He worked hardand in four months received the certification that would open doors for him in the job market. In fact, with Boston Career Link’s help, Oscar was offered a job just one day beforehis training ended.

“My situation is so much better, now,” beams Oscar. “I work five days a week, take publictransportation to my job and provide for my family. Without all the help from the peopleat Goodwill, I don’t think I’d have this terrific job. Goodwill believed in me and helped melearn to believe in myself.”

Alyssa Hanwell - Receptionist with a Flair

Doing Something She LovesCall the Massachusetts Department of Mental Retardation (DMR), and you’ll hear a song in the voice that answers. That’s because you’ll be connected to Alyssa Hanwell,the new receptionist.

“Getting this job was the happiest moment of my life,” exclaims Alyssa. “This is a greatenvironment,” she adds gesturing to all the offices behind her reception desk. Alyssa’senvironment is important to her because when she was seven years old, she was diagnosed with Williams syndrome, a rare genetic disorder that causes medical anddevelopmental problems. Despite her health issues, Alyssa finished high school andwent on to Berkshire Hills Music Academy where her love of music and poetry blossomed. After the academy, she returned to her home in Ipswich and began lookingfor a job. She tried volunteering at a nursing home, but wanted a real job. That’s whenshe heard about Goodwill’s job training center in Salem.

Alyssa came to Goodwill and worked as an intern at several jobs. The one she liked the best was Receptionist. Before long,she knew everyone in the center and everyone knew her for her high energy level, smiles and quick one-liners. The experienceshe gained at Goodwill helped her make the transition to the workplace by giving her marketable skills and the confidence togo places.

When she got the job at DMR, she was overjoyed. “This is a fantastic opportunity for me,” she says, her eyes sparkling. Alyssaquickly mastered the phone system and loves keeping track of who’s in and who’s out. Then, in a moment of reflection, shesays, “Goodwill gave me the opportunity to do something I really love and that could lead to a career.”

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Boston Career Link helped Oscar Argueta advancein the food service industry.

Goodwill’s job training center in Salem helpedAlyssa Hanwell get a job and onto a career path.

“Goodwill...helped

me to learn to

believe in myself.”

– Oscar Arguta

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Business Collaborations – Important Investments

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If you want to learn about the dividends that arebeing generated by Goodwill’s investment in people,just speak to members of the business community.Companies such as Microsoft, Stop & Shop, CVS,Zoots, UPS, Best Western, Monster, Dunkin’ Donuts,Staples, Starbucks, and Walgreens.

These are just some of the firms with whom Goodwill hasdeveloped strong and growing business relationships throughits Business-to-Business Initiative. Now in its fifth year, this initiative raises the visibility of Goodwill among employers andopens important new doors enabling individuals Goodwillserves to find jobs and get on a career path.

To over 1,000 employers, Goodwill has become an importantsource of trained, qualified and motivated workers. Central to Goodwill’s efforts to build strong links to the business community is the Business Advisory Council, a dedicated groupof professionals representing a range of sectors includinghealth care, food service, retail, financial services, higher education and hospitality. These highly committed advisorsassist Goodwill by promoting employment opportunities forindividuals participating in Goodwill’s programs and take anactive role in such activities as design and evaluation of

Goodwill’s job training curricula and placement strategies.They also recruit additional employers to support the work andmission of Goodwill, and most important, hire qualified Goodwillprogram participants at their companies.

Appropriate attire is no longer a barrier for people ready tocommence job searches thanks to Goodwill’s annual “Put YourClothes to Work” corporate clothing drive. Employees of over50 companies participated in the week-long drive that was co-sponsored by Vitale, Caturano & Company, The Bank ofNew York Mellon Corporation, The Castle Group, BinghamMcCutchen and Women’s Business. People who are enrolled in,or have completed, Goodwill’s or other community job trainingprograms are provided professional attire free of charge. In support of Goodwill’s Clothing Collaborative for Job Trainees,the eighth annual drive collected a record 18,000 pounds ofprofessional clothing and accessories that helped hundreds ofmen and women attend job interviews looking their professionalbest. “Put Your Clothes to Work” is a win-win situation that provides job seekers with an extra measure of confidence while italso raises awareness within the local business community ofGoodwill’s job training and career services mission. !

Microsoft - Training in Technology

A Partnership that Computes into Jobs

In July of 2007, thanks to a generous grant from Microsoft, Goodwill launchedits Computer Training for Employment program. The need for this type of traininghas been growing because nearly all jobs in Massachusetts, even those at theentry level, now require some computer skills. In fact, just to complete a jobapplication today, you need to be able to use a computer. But for people whoalready have barriers to employment including physical and cognitive disabilities,low educational attainment, limited English proficiency or limited work experience,the computer can become just one more barrier that seems insurmountable.

Andrea Taylor, Microsoft Director of Community Affairs, North America (r), and Brian Burke, Microsoft Regional Directorfor Public Affairs, join Joanne K. Hilferty, President and CEO,as job training participants prepare for a brighter futurethanks to a generous grant from the Microsoft FoundationUnlimited Potential Program administered locally by TheBoston Foundation.

“ We are grateful to Microsoft fortheir important role helping peopletransform their lives through work.”

– Joanne K. Hilferty

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Stop & Shop - Ingredients for a Great Career

A win-win business collaboration

When you shop for groceries at a Stop & Shop store in the Greater Bostonarea, you just might meet a Goodwill-trained worker. That’s because Stop& Shop continues to provide wide-ranging opportunities for jobs andcareers to the people Goodwill serves. Thanks to the commitment and visionof Stop & Shop, Goodwill’s business relationship with Stop & Shop is goingstrong and growing after 12 years.

“I have been continually impressed with the qualified, hardworking anddedicated associates we have gained through our partnership with Goodwill,” said José Alvarez, President and CEO of Stop& Shop. “We aim to make a difference in our customers' lives every day, and it is rewarding to work with an organization thathelps us also make a difference in the lives of other individuals and the community.”

In addition to providing jobs to people from Goodwill programs, Stop & Shop has helped in numerous other ways. It has maintained strong and consistent representation on Goodwill’s Business Advisory Council. It has provided in-kind support forGoodwill’s annual holiday events (not to mention the enthusiastic Stop & Shop staff who volunteer every year!) and sponsorshipsfor fundraisers. Stop & Shop stores have been the distribution points for brochures on Goodwill’s Fresh Air Camp to increaseawareness of campership opportunities for local boys and girls, and for flyers that alert the public when there has been a particular need for goods donations, such as warm winter coats.

“The list goes on and on,” says Joanne K. Hilferty. “Goodwill and Stop & Shop have an extraordinarily strong business relationship.They truly understand our mission and they invest in people, just like we do. That makes them wonderful partners in ourefforts to change and improve people’s lives.”

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Thanks to Goodwill’s new partnership with Microsoft Corporation, a significant new door has opened, providing the technicaltraining needed for entering or advancing in the workforce. Microsoft has long been a champion of helping people in disadvantaged communities develop technology skills. They have packaged several of their most useful software programsinto a solution called Microsoft Unlimited Potential. These powerful programs, in tandem with Goodwill’s existing employmentand career programs, have allowed Goodwill to significantly augment the level of computer training provided.

Participants in the training program learn introductory computer skills such as how to use the internet and develop proficiencyin such applications as Microsoft Word and e-mail. They also learn to collect and record data on their employment history,prepare their own resume and cover letters, and complete an online job search.

The Microsoft Unlimited Potential Program is already proving to be an extremely valuable resource for a portion of theGoodwill community that faces particularly challenging barriers to employment. “People who have taken the course have beenvery positive about the experience,” says Joanne K. Hilferty, Goodwill President and CEO. “We are grateful to Microsoft fortheir important role helping people transform their lives through work.”

The Stop & Shop tradition of volunteering at Goodwill’sThanksgiving Dinner was continued in 2007 by José Alvarez,Stop & Shop President and CEO, and his family.

“ I have been continually impressed with the qualified, hardworking and dedicatedassociates we have gained through ourpartnership with Goodwill.”

– José Alvarez

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The Goodwill Stores –Resourcefulness through Retailing

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Vanessa Lee – Stepping into a Career in RetailGrateful for the ChanceHer smile says it all. “I’m good with people, so I really like working in retail,” saysVanessa Lee. Her smile helped her land a job at the Goodwill Store at 1010Harrison Avenue in Boston. So did the training she received in the Goodwill FirstStep Program. Vanessa knows how scary it is to be a single mother with a childand to be out of work. But now that she has a job with a steady paycheck andopportunities for advancement, she feels good about her life and the future forher three-year old daughter.

“Part of my training was learning how to sort the merchandise, put it on theright rack and get the rack on the store floor,” she says, obviously proud of herexpanding retail skills. “You have to know what will sell and what won’t,” sheadds. Being familiar with the store’s merchandise enables Vanessa to help customersfind what they are looking for and to use her customer service skills.

Vanessa’s supervisor is very pleased with her progress and her positive attitude. Vanessa says that one of the best things abouther job is the people she works with. “Everybody at Goodwill is so nice. From the training program to the store, they are alwaysready to help you, and that really makes me feel good. I’m so grateful for the chance to work so I can take care of my family,” shesays, adding with one of her trademark smiles, “And this job may open up other opportunities for me in retailing.”

The Goodwill Stores - A Successful Social EnterpriseVanessa’s success story is just one of many. In The Goodwill Stores, low cost, quality clothing and household items are sold to peoplefrom all walks of life. The stores provide job training internships and jobs to Goodwill program participants and graduates. Theyalso employ people from the local community.

In 2007, nearly half a million people generously donated over 20 million pounds of goods that provided access to quality clothingand household items for 590,000 customers in the eight Goodwill stores in eastern and central Massachusetts includingGoodwill’s new Outlet Store, which providesgoods at very low prices at its Boston head-quarters. Goodwill also provided clothing andother items for people served by 22 otherBoston area nonprofit organizations. Pine StreetInn, the region’s largest provider of servicesto the homeless, was once again among theorganizations benefiting.

Goodwill’s retail enterprise also provided jobtraining – and a paycheck – to individualswho were motivated to overcome disabilitiesand other barriers, enter the workforce andadvance toward economic self-sufficiency. Aspart of a career ladder program, 25 retailtraining graduates were hired to work in theGoodwill retail enterprise and 15 incumbentretail staff advanced to positions of greaterresponsibility and higher wages.

Vanessa Lee feels good about life after graduating fromGoodwill’s First Step retail job training program and becominga Sales Associate in The Goodwill Store.

“ I’m good with people, so I really likeworking in retail.”

– Vanessa Lee

Massachusetts Stores & Donation CentersThe Goodwill Stores• Boston• NEW! Boston

Outlet Store

• Cambridge• Hyannis

• Quincy• Somerville

• South Boston• Worcester

Attended Donation Centers• Arlington• Boston• Concord

• Lexington• Newtonville• Norwood

• Peabody• Sudbury • Wellesley

• Framingham(Open February 2008)

Recycling Centers• Barnstable• Brockton• Dennis• Eastham• Hanover

• Harwich• Hingham• Mashpee• Medfield• Needham

• Norfolk• Plymouth• Southborough• Wayland• Wellesley

• Westborough• Weston• Yarmouth

Visit www.goodwillmass.org for Goodwill Store and Donation Center addressesand more information about Goodwill.

Donations may also be made at ZOOTS dry cleaning stores.

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The Good Party Celebrates Goodwill’s Good Cause

On the evening of June 14, 2007, one of the most beautifulbuildings in Boston’s Back Bay became the setting for amost memorable special event. The grounds of fashionableLouisBoston were transformed into a festive outdoor celebration of Goodwill’s mission to invest in, change andimprove people’s lives. Designed as a kick-off to summerwith a lighthearted flair, the event was called The GoodParty – and it was! Corporate sponsored “putting greens”added to the fun, as did a beautifully decorated tent anddelicious food. The Good Party was made possible throughthe generous sponsorship of LouisBoston and nearly 40corporations. In addition to having a magical evening,guests at The Good Party celebrated Goodwill’s belief thateveryone deserves a chance to reach their full potential andbecome a successful member of the community.

New Concept in Goodwill Retailing

The Goodwill Outlet Store, the latest retail store serving thecommunity, is already a huge success. In its first threemonths of operation, it served more than 3,000 customersa month, created four permanent jobs, provided job trainingopportunities for Goodwill employment program partici-pants, and enabled the community to take advantage of realbargains. A generous grant from the Alfred H. Sawyer Trust

helped to launch The Goodwill Outlet Store, which sellsclothing and household goods at deeply discounted prices.Located at Goodwill’s headquarters at 1010 Harrison Avenuein Boston, the new Outlet Store sells items that have beendonated to Goodwill but have not sold in other Goodwillstores. The Goodwill Outlet Store is another example ofhow Goodwill leverages existing resources in innovative waysto benefit the community.

Joanne K. Hilferty, Goodwill President and CEO,Honored by Women’s Business Hall of Fame

Last year, Joanne K. Hilferty’s outstanding leadership asGoodwill’s President and CEO was recognized when shereceived the Women’s Business Hall of Fame Award in theProfessional/Nonprofit category. Joanne was nominated bythe women of the Goodwill Board of Directors, who pointedto the many accomplishments during Joanne’s 11-year tenure,including increasing the number of program participantsfrom 900 to over 9,000, initiating successful welfare-to-workprograms and building numerous business collaborationsthat have tremendously expanded the employment opportunities for the individuals Goodwill serves. The awardalso recognized Joanne’s accomplishments in buildingGoodwill’s youth services. Upon receiving the award,Joanne said, “Good leaders inspire others by demonstratinga personal commitment to the organization’s vision, linkingtheir decisions to these goals in both good times and bad. Itry very hard to do that every day.”

First Online Job Fair

Today, as most employers have moved their job applicationprocess online, job seekers with little or no computer trainingface growing barriers. That is why Boston Career Link,Goodwill’s one-stop career center, hosted its first-everonline recruitment fair. More than 200 individuals lookingfor jobs attended the fair along with eight employers whowere recruiting staff. Designed to help entry-level job seekersnavigate the process of applying for a job via computer, theevent enabled employers to interact with job candidatesand guide them through the online application process. Thefair was especially helpful to individuals without computersor internet access at home. The online job fair also gaveemployers access to motivated job candidates and a betterunderstanding of the challenges some people face whenthey are required to apply for jobs online.

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2007 Milestones

The Good Party’s Platinum Sponsor was Fidelity Investments. Among Fidelity’sguest list were (l) Donna Whalen, Executive Assistant, and (second from r) EllenWilson, Executive Vice President and Goodwill Board member, who were greetedby Joanne K. Hilferty, Goodwill President and CEO, and Peter Morrissey, GoodwillBoard Chair.

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The Outsource Resource – The Instant Workforce

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Beacon Street Girls - Between Toys and Boys

OutSource Resource Helps Business Get Back on Track

If you know any girls between the ages of 9 and 13, you know that they’re tooold for dolls but not ready for dates. They love books and games and surfing theweb, but need protection from inappropriate content and the many perils of theinternet. They also need positive role models and empowering messages. So in2001, Addie Swartz founded B*tween Productions – home of the Beacon Street

Girls®, a consumer/entertainment brand committed to the health and well being of pre-teen girls everywhere. Dedicated to quality,parent-approved books, media and gifts, Beacon Street Girls was shaped by experts in adolescent development and research onhow to positively impact adolescent girls’ self-esteem. In just a few years, Beacon Street Girls has distributed over 500,000books. Along the way they experienced the challenges of handling their rapid growth. Their flagship online club grew from 2,000members to over 20,000.

Bobbie Carlton, Beacon Street Girls’ Director of Marketing and Public Relations, was trying to handle the increase in fulfillmentmailings in house with an intern. “There were boxes everywhere, bins on boxes, piles of envelopes – it was crazy,” she recalls witha laugh. “Then I remembered hearing Joanne Hilferty, Goodwill’s President and CEO, speak at a business association dinner. In herspeech, she mentioned that Goodwill has an operation that does business mailings. So I called her and decided to use Goodwill’sOutSource Resource to solve our mailing problem,” she explains.

Bobbie claims that signing up with the OutSource Resource was one of the best business decisions she ever made. Adam Dossas,Director of Operations, was in Bobbie’s office that very day, scooped up everything and in a few days had their mailings back on trackfreeing up Bobbie to focus on strategic issues. She has also used Goodwill’s OutSource Resource to handle mailings of catalogsand merchandise to specialty retailers. “I highly recommend OutSource Resource to other businesses,” says Bobbie. “They havealways come through for us.”

More and more area businesses are turning toGoodwill’s OutSource Resource as the solution to theirlight assembly, packaging and business mailing needs.The reason is that the OutSource Resource delivers fast, flexibleand dependable solutions when time and budgets are critical.This operation, based in Goodwill’s 15,000 square foot facilityin Salem, Massachusetts, is also a dynamic job training groundfor people with varying levels of cognitive or physical disabilities.

Through the OutSource Resource these individuals have theopportunity to receive job training in their communities, learnnew skills and earn a paycheck.

Over the past 20 years companies like Titleist, Old MotherHubbard, New England Cranberry, B.G. Peck, Dana JewelryDesign, G&G Printing, Corporate Express, Chex Finer Foodsand Boston America Corporation have engaged the OutSourceResource. In 2007, the list of satisfied partners includedBeacon Street Girls and the Grossman Marketing Group. !

Working at the OutSource Resource

“ I highly recommend OutSourceResource to other businesses. Theyhave always come through for us.”

– Bobbie Carlton

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Grossman Marketing Group - Helping People WhileHelping Customers

A Growing Business Partnership

Back in 1910 Maxwell Grossman founded the MassachusettsEnvelope Company. Today, nearly 100 years and four generations later, the company has grown into a full service provider of marketing communications materials and promotional products in fields as varied as biotechnology, law,financial services and the arts. The company philosophy revolvesaround helping customers gettheir message to their customers.Whether it’s producing a sign,an annual report, a direct mailpiece, a logo on a baseball capor a crystal award for a CEO,Grossman Marketing Grouphas a well-earned reputationfor creativity and excellentproject management. They alsobelieve in helping people withdisabilities.

That’s why Grossman Marketing Group has turned to Goodwill’sOutSource Resource time and again for help in labor-intensivehandwork. A recent example is assembly of 12,000 patient kitsfor a regional biotech firm’s sales force. “Goodwill is my number one choice,” says P. J. Murphy, Account Executive atGrossman. “They are very quality conscious and make sure theyget it right the first time.” Adds Denise Athy, a Sales Associateat Grossman Marketing Group, “Goodwill helped us with acampaign kit we did for a school. The Goodwill people had toassemble a pizza-size box, fold and insert two T-shirts, add abooklet and affix wafer seals and a sleeve wrapper. It was really labor intensive. From the start of the project, they reallyhad it down pat.”

Steve Grossman, President, and grandson of the founder, says,“Our company has offered the highest quality products andservice to our customers for almost 100 years. We only workwith suppliers who offer that same high standard of quality. Onany measure you want to use, Goodwill’s OutSource Resourcemeets our standards. They are responsive, they exceed expectations, and they embrace best practices. They provide a valuable, high-quality service while giving people the opportunity to earn a living with dignity. Our business relationship with Goodwill has grown because they haveearned our respect, our trust and our business.”

Goodwill by the NumbersJob Training and Career Services

Total number served 8,698

Companies employing job

trainees and Boston

Career Link members 1,000+

Businesses using

the OutSource Resource 20

Youth Served 1,008

Goodwill

Employees 288

Facilities 10

Number of cash gifts 22,254

Massachusetts communities served 265

The Goodwill Stores/Donated Goods

Pounds of donated goods 20,000,000+

Individual donations 485,000

Goodwill donation centers 28

Businesses contributing goods 97

Donation drive sponsors 55

Goodwill store customers 590,000

Community Outreach

Volunteers 600

Holiday toys distributed 1,000

Thanksgiving meals served 1,400

“They provide a valuable, high-qualityservice while giving

people the opportunityto earn a living with dignity.”

– Steve Grossman

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Youth Programs – Opening Up Opportunities

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Sunshine, Safety, Self-confidence and Success

In 2007, over 1,000 young people benefited from Goodwill’s work with youth. Through Goodwill’s academic, recreational andcareer-oriented programs, young people with limited opportunities, but great potential, gained a better chance at living a full,happy and productive life.

This was most true at the Goodwill Fresh Air Camp in South Athol, Massachusetts, where 532 boys and girls from Bostonand other urban communities came to camp to explore, learn, make friends and gain the self-confidence needed to succeedin life. The camp’s unique combination of sports, recreation and academic programming helps children develop their strengthsin an environment that is safe, fun, healthy and very supportive. The camp also serves as a bridge to Goodwill’s other youthprograms and often becomes the reason that campers become year-round participants in Goodwill programs.

Prominent among Goodwill’s youth programs is the BNY Mellon Academy for Girls, Goodwill’s after-school program serving girlsfrom grades four through twelve. Last year, 125 girls participated in this program. Among the many remarkable achievements of the Academy since it was established in 1997, is that each and every member who has stayed with theAcademy through her senior year has gone on to higher education.

To bridge other young people to opportunities for college and careers, Goodwill’s Boston Career Link connected 380 highschool students, who were facing serious difficulty passing standardized tests required for graduation, to tutoring and othersupports. Goodwill also provided training and career services helping young people with disabilities from the cities of Boston,Salem and Lynn transition to the workplace. Each of Goodwill’s youth programs recognizes the potential of young people and helps to set them on the path to opportunity and success.

Dominique McClean – Full of PromiseExcited about the Future

Sixteen-year-old Dominique McClean is a shining example of the continuum of opportunity that makes Goodwill so important to so many young people in the community. A junior at Boston Latin Academy, Dominique is captain of her soccerteam and on a path to success.

Life for Dominique was not always so full of promise. As a youngster, she avoidedhomework so her mother enrolled her in Goodwill’s Fresh Air Camp when she was nine

years old. Her mother had heard that the Goodwill summer camp offered academic programs in addition to sports and recreation, and she hoped that the experience would help her daughter learn to focus on her schoolwork. It was a wise decision because Dominique loved camp and learned about BNY Mellon Academy for Girls, Goodwill’s after-school academicenrichment program. Available to girls Monday through Friday during the school year, the Academy focuses on career and leadership development, and offers skills training in math, computers, science and the humanities. It had all of the rightingredients for Dominique.

When Camp ended, Dominique asked her mother to let her attend the Academy. Sensing that this might be a good learningenvironment for her daughter, Dominique’s mother agreed. “Thanks to the Academy, I now do all my homework,” saysDominique. In addition, Dominique loves to work with younger girls at the Academy. She says, “It really makes me feel goodwhen they ask me for help.” The leadership skills that Dominique has developed through Goodwill’s youth programs have justopened another important door for her. In the fall of 2007, she was awarded a highly sought after internship at Brigham andWomen’s Hospital working in the Operating Room. “I am so excited that I was selected,” says Dominique. “Now I’ll have achance to be in a real hospital environment and I’ll find out if this is what I want to do,” she adds.

Dominique is one of more than 1,000 young people served by Goodwill in 2007.

“ Thanks to the Academy, I now do allmy homework”

– Dominique McClean

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11

President’s Fund

A family tradition creates the new President’s Fund

Three Generations Making a Difference

The Bronner family has a new holiday tradition. For the past three years, theyhave joined with business, civic and community representatives to serve a traditional turkey dinner to 400 guests at Goodwill’s annual Thanksgiving celebration. In fact, three generations of Bronners put on aprons, carry arm-loads of serving trays and make the dinner guests feel right at home. Leadingthe way is businessman Michael Bronner. By his side are his wife, Lisa, his twosons, Nicholas and Kristopher, and their parents, Diana Bronner and John Motture,

and Pat and Connie Lochiatto. They help make Goodwill’s annual Thanksgiving dinner a wonderful experience for individuals whoparticipate in Goodwill’s job training, career services and youth programs.

“Ever since I was a little kid, I can remember seeing the Goodwill collection bins. I knew Goodwill had been helping people a longtime, but it wasn’t until we got involved serving Thanksgiving dinner that we learned the full scope of this great organization,”says Michael Bronner. “My kids were really touched by the sincere appreciation of the guests. Not just for the delicious dinner, butfor being welcome at Goodwill and for being part of a bigger ‘family,’” he adds. That’s why Nicholas and Kristopher decided totake money out of their own savings and make a contribution of $213.13 to Goodwill.

Encouraged by their sons’ generosity, Michael and Lisa decided to increasetheir own level of philanthropic support of Goodwill. In January of 2007they established the President’s Fund with a significant gift from theBronner Charitable Foundation. “From my work with many nonprofitorganizations, I know they often need unrestricted funds,” says Michael.“The idea behind the President’s Fund is to give Joanne Hilferty, Goodwill’sPresident, a pool of money that she can use at her discretion for priorityneeds,” he continues. And it was not long before Michael and Lisa’s parents,inspired by the tradition of giving begun by their children and grandchildren,and their personal experience as Goodwill volunteers, stepped forwardwith additional support for the President’s Fund. Already, some funds havebeen used to pay for emergency needs, such as repairs to Goodwill’s retailstore in Boston last summer. “I hope that other benefactors will join with myfamily in building the President’s Fund because in an operation likeGoodwill, the need is always there,” says Michael. “The Bronner family isgoing to be involved with Goodwill for many years to come,” he adds witha heartwarming smile.

Three generations of the Bronner family who serve atGoodwill’s annual Thanksgiving dinner and are benefactors ofthe President’s Fund: Diana Bronner, Pat Lochiatto, ConnieLochiatto, Michael Bronner, Nicholas Bronner, Lisa Bronnerand Kristopher Bronner. Missing from photo is John Motture.

“ The Bronner family is going to beinvolved with Goodwill for many yearsto come”

– Michael Bronner

For more information

about the President’s Fund

or other gift opportunities

at Goodwill, contact the

Development Department

at 617-541-1256.

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Senior Staff

Peter A. Morrissey, Chair Morrissey & Company

Eugene S. Colangelo, Vice Chair Julio Enterprises

Reginald C. Lindsay, Clerk United States District Court

Allen Maltz, TreasurerBlue Cross Blue Shield ofMassachusetts

Joanne K. Hilferty, President & CEO Morgan Memorial GoodwillIndustries, Inc.

Nancy L. Aubrey Vitale, Caturano & Company, PC

Theresa M. Bresten HP Hood LLC

M. Joseph Celi GZA GeoEnvironmental, Inc.

William B. Huff The Boston Globe (Retired)

Prof. Herbert Lemelman Suffolk University School of Law

Michael M. Morrow PricewaterhouseCoopers LLP

J. Keith Motley University of Massachusetts

Steven Pogorzelski Monster

Mary L. Reed Tartt’s Day Care Center

D. Ellen Wilson Fidelity Investments

Joanne K. HilfertyPresident and CEO

Patrick M. DuffVice President, Finance and CFO

Terrence FitzpatrickVice President, Social Enterprises

Carol D. IshkanianVice President, Development and External Affairs

Miriam JohnsonVice President, Employee Related Services

Stacy SheffieldDirector, Boston Career Link

Sharon ZimmermanVice President, Programs and Services

CreditsEditorCarol D. IshkanianVice President, Development and External Affairs

PhotosBethany Versoy, V2VisualsRichard Howard Photography

WritingRichard P. Murdock, Murdock Associates

Morgan Memorial Goodwill Industries gratefully acknowledges Blue Cross Blue Shield of Massachusettsfor generously donating the printing of Goodwill’s 2007Annual Report.

Companies represented on the Goodwill Business Advisory Council

Blue Cross Blue Shield of Massachusetts

Boston Career LinkCitizens BankCVSDunkin’ BrandsHampton Inn & Suites

Harvard UniversityJiffy LubeKeySpan EnergyMassportMonsterMorgan Memorial Goodwill IndustriesMorrissey & Company

Shaw’s SupermarketsStop & ShopTartt’s Day CareThe TJX Companies, Inc.UPSVitale, Caturano & CompanyThe Waldwin Group

12

Board of Directors

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ABC ImagingAdeccoAppleseed'sARAMARKAu Bon PainBank of America Barnes & NobleBeacon Street GirlsBest Home CareBest Western

Roundhouse SuitesBeverly HospitalBeth Israel Deaconess

Medical CenterB.G. PeckBJ's Blue Cross Blue Shield

of MassachusettsBoston America CorporationBoston CollegeBoston ConcessionsBoston GlobeBoston Medical CenterBoston Public Health

Department Boston Public

Schools DepartmentBrager MedicalBurger KingCambridge Institute

for Better VisionCaritas Christi Health CareChex Finer FoodsChildren’s HospitalCitizens BankCity Fresh FoodsComcast

Corporate AccentCorporate ExpressThe Country ClubCVSDiomedDunkin’ BrandsDunkin’ DonutsEastern BankFlour EngineeringFriendly’sGarelick FarmsG&G PrintingGrossman Marketing GroupThe Ground RoundHaley HouseHall-Smith SYSCOHampton Inn and SuitesHannah PaperHarborlight HouseHarvard UniversityHarvard VanguardHertz Home DepotHorace MannHyatt HarborsideHyatt Regency Jiffy LubeJoseph PollackKaiser SystemsKelly Services KeySpan EnergyKFCLa Alianza Hispana Legal Sea FoodsLensCraftersLoew’s Theatres

Longwood Medical Childcare Center

Market BasketMarriott HotelsMarshallsMassachusetts General

HospitalMassport The May InstituteMBTAMcDonald’s Massachusetts Council of

Human Service ProvidersMelba ExpressMercantile BankMicrosoftMuseum of Fine ArtsNancoNational WholesaleNew England CranberryNorth Shore ARCNorth Shore SpiritNSTAROld Mother HubbardParadise Bakery and CaféPartners Health CarePeabody Council on AgingPeabody Post OfficePhoenix MediaPine Street InnPlanned Parenthood of

MassachusettsRadisson HotelRaytheonRGIS InventoryRosie’s PlaceRoxbury Tenants of Harvard

Safe Harbor ShelterSalem Plumbing & SupplySalem State EnterpriseThe Salvation ArmySecuritasThe Shattuck ShelterShaw’s Supermarket Snap ChefStaples StarbucksStevenson & BrookStop & ShopTargetTJ MaxxThe TJX Companies, Inc.TradeWorksTraditional BreadsTransportation Security

AdministrationTurn Key MarketingU-HAULUNICCOUnifirstUPSUrban EdgeVeteran’s Administration

Food ServicesVinfen CorporationThe Waldwin GroupWalgreen’sWatts SecurityThe Westin WaterfrontWoods MarketingYouthBuildYWCAZoo New England ZOOTS

Partial list of employers that collaborate with Goodwill to provide work opportunitiesfor trainees and Boston Career Link members.

Management & General Expense

10%

Fundraising5%

Programs & Services85%

Goodwill is proud of its efficient and effective use of the fundscontributed in support of its mission to provide job training andcareer services to individuals with disabilities and other barriersto self-sufficiency. In 2007, Goodwill had revenues and othersupport of $24,992,696. It concluded the fiscal year with netassets of $22,886,836. Donations are used wisely and effectively.Eighty-five cents of every dollar spent went directly to programsand services that help transform lives.

2007 Financial Report

13

Allocation of Expenses

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Morgan Memorial Goodwill Industries 2007 ANNUAL REPORT

Morgan Memorial Goodwill Industries1010 Harrison AvenueBoston, Massachusetts 02119-2540

(617) 445-1010www.goodwillmass.org

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