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Mission StatementGoodwill’s mission is to help individuals with barriers to self-suffi ciency to

achieve independence and dignity through work. not charity, but a chance.

VisionGoodwill’s vision is to be recognized throughout eastern and central

Massachusetts as a leader in helping individuals with barriers to self-

suffi ciency to enter and succeed in the workplace. Goodwill empowers

people to build on their strengths to transform their lives through work. It

actively engages businesses in all aspects of its endeavors and presents

employers with qualifi ed and committed workers. Its social enterprises offer

training and work experience for individuals and economic vitality for

communities.

ValuesAt Goodwill:

• The mission is the driving force.

• Everyone is treated with dignity and respect.

• Diversity and inclusivity are embraced and recognized.

• Collaboration and teamwork are how things get done.

• Acting with integrity and meeting commitments are expected.gogoodwill

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2013A Message to our Friends from the President and CEO Dear Friends of Goodwill,

When individuals come to Goodwill, they want to move forward. They may have a barrier to employment, but they are motivated to be more independent and self-suffi cient in their lives. At Goodwill, people fi nd training programs, career services, and, most importantly, the support and encouragement they need to move ahead.

In this annual report, you will read about some of the individuals who have been successful and how Goodwill’s programs have helped them achieve their goals. People like Danilda Encarnacion who came to Boston Career Link, the one-stop career center operated by Goodwill, concerned about the future, but with support found a good job. Or Antwon Foster, who faced several barriers to employment, but went through Goodwill’s job readiness program with a positive spirit, found employment, and is on a better path.

Goodwill is on the go as well. This year Goodwill completed an exciting, forward-looking strategic plan. Working together, the Board and staff forged a new vision for Goodwill that builds on Goodwill’s capabilities and includes enhancing services for those with barriers to employment, serving more communities in need, building even stronger ties with the business community, expanding the retail enterprise, and adding a new social enterprise.

The achievements of the last year were only possible because so many people helped Goodwill go. Board members, staff, employers, volunteers, funders, customers and friends all made a difference. As Goodwill moves forward with the strategic plan, that support will continue to be critically important.

We are ready. Let’s go.

Sincerely,

Joanne K. HilfertyPresident and CEOMorgan Memorial Goodwill Industries

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Individuals go goodwill for Independence.

Goodwill helps people go forward on a path leading to independence and dignity through work. Through Goodwill’s job training programs and career services, individuals with signifi cant barriers are able to go to work. This year, nearly 10,500 were served in these programs. Goodwill was there to help them on their way.

Goodwill served 636 individuals in its job training programs, providing them with case management, work-readiness training, skills training, on-the-job training, job placement, and post-placement supports. Goodwill rolled out its janitorial pilot program with a fully engaged employer advisory group, and completed a Transition to Work pilot with the Boston Public Schools to help young people with disabilities, ages 18 to 22, transition from high school into internships and the world of work.

Boston Career Link, the one-stop career center operated by Goodwill, assisted 9,860 individuals with career services and referrals to training programs. Services provided included career counseling, workshops, job postings, online job search and job application training, computer access, and more. It launched an intensive program for the long term unemployed. And, it was successful in its bid to extend its charter through the Boston Private Industry Council, which recognized Boston Career Link’s vital role as a community resource for job seekers who are most in need of support.

When individuals go Goodwill, they go forward.

antwon Foster

Goodwill’s First Step program was a game changer for Antwon Foster. The single father of two had been unemployed and on transitional assistance for two years when he enrolled in the job readiness program. In the past, fi nding a job was not easy for Antwon because he has a criminal record. By working with a Goodwill job specialist, Antwon was better able to navigate the job search process. Antwon also worked with a career advisor at Boston Career Link, where he learned of Top Notch Transitional Services, which

“I loved the First Step program. The mock interviews

and interview skills training were really helpful.”

– Antwon Foster

Individuals go goodwill for Independence.

Goodwill helps people go forward on a path leading to

Job Training &Career Services

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provides estate clean-outs and hoarding assistance. “I started as a laborer at Top Notch and after six months I was promoted to supervisor,” Antwon said. “They gave me a chance.”

danilda encarnacion

Danilda Encarnacion and Lenox-Martell, Inc., are a perfect fi t. The single mother had recently been laid off when she came to Boston Career Link looking for a position that would be fulfi lling and give her some schedule fl exibility to raise her young son. Working with a Boston Career Link career advisor, she got connected to Lenox-Martell, a Jamaica Plain soda and refrigeration equipment service company, where she now works as an administrative assistant. “This is a great job,” Danilda says. “It’s fl exible, it’s been a real blessing.”

Jonathan Johnson

There is no bigger Boston sports fan than Jonathan Johnson. That means donors at Goodwill’s attended donation center in Peabody, where Jonathan works as an attendant, can also chat a bit about the Red Sox’s latest trade or the Patriots’ best comeback. “I like talking about sports,” said Jonathan, who fi rst came to Goodwill through its School-to-Work program while he was attending Lynn English High School. The School-to-Work program provides job exploration and hands-on experiences to special needs high school students who wish to explore vocational opportunities in their communities. After working as a baker’s assistant and in several other positions, Jonathan returned to Goodwill for more training and was hired at the Peabody donation center when it opened.

Danilda Encarnacion “ Boston Career Link has a

great program in place. I liked the workshops and I got emails from them on a regular basis with job information.”– Danilda Encarnacion

“ It’s a good job. I get to meet a lot of people.”– Jonathan Johnson

Danilda Encarnacion

Jonathan Johnson

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Job Training & Career Services (continued)

“ It was important to me to be off Social Security, because I need to work. I’m a worker. I’m able and willing to work.”– Keith Mennino

lydia Flores

Lydia Flores came to the United States from Puerto Rico seeking a better life, but limited English skills made it diffi cult for her to fi nd permanent employment. After being laid off from a retail position, she enrolled in Goodwill’s Human Services Employment Ladder Program (HELP), an eight-week program that prepares graduates to work in human services.

“I wanted to help people and have a career,” Lydia said. She found a position right away that leveraged her human services training and her native Spanish language skills: she works as a housing support worker in a Spanish-speaking residential facility operated by Bay Cove Human Services.

Keith mennino

Keith Mennino came to Goodwill with the goal of becoming self-suffi cient. To him, that meant working enough hours and earning enough money that he would not have to rely on Social Security disability payments to make ends meet. Keith joined Goodwill’s AbilityOne program and after just ten months, he no longer needed Social Security benefi ts. AbilityOne is a federal initiative to help people with disabilities fi nd employment working for nonprofi t organizations that provide services to the U.S. government. Keith, who works at a federal site in Fitchburg, was able to move out of his father’s home and into his own apartment.

Lydia Flores

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“ The HELP program was a good program for me. Now I have a career.”– Lydia Flores

Keith Mennino

Goodwill by the NumbersIndIvIduals served

Job training program participants ..................636

Boston Career Link members .....................9,860

Youth Initiative participants ............................123

BusIness engagement

Employers recruiting on-site ............................90

On-site recruitment events ............................195

Job fairs and mass hiring events .......................8

Salem and worksite customers ........................48

Businesses contributing goods ........................81

goodwIll

Employees .....................................................343

Paid trainees ..................................................425

Facilities ...........................................................11

Number of cash gifts .................................12,206

Massachusetts communities served ..............265

the goodwIll stores

and donated goods

Pounds of donated goods ..................20,892,824

Individual donations ................................522,321

Donation centers .............................................38

Store customer transactions ...................905,582

CommunIty outreaCh

Tax preparation assistance ............................254

Thanksgiving meals served ........................1,200

Holiday toys distributed .................................658

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Youth Programsyouth go goodwill for a successful Future.

Goodwill works with young people in many ways. The Youth Initiative engaged 123 youth in after-school programming during the school year, which included academic assistance, leadership skill development, mentoring, and college and career-path planning. All students interested in mentoring were matched with caring adults willing to invest time in their future. High school juniors and seniors began planning for adulthood with a Career Path Plan and relevant life skills training.

During the summer, Youth Initiative participants came to Goodwill to experience a fun, safe environment and engage in cultural, service learning, and educational experiences. Many of the older teens worked at Goodwill and others participated in summer camp, the UMass Upward Bound program, and the Hugh O’Brian Leadership Conference at Bentley University.

Boston Career Link offered additional activities for young people in Boston. The Pathways to College/Year 13 program offered young adults tutoring and other resources to pass the Massachusetts Comprehensive Assessment System (MCAS) exam to earn their high school diplomas as well as career advising, resume and job search support. And, Boston Career Link provided career assessment and counseling for youth who are affiliated with a gang or have a family member who is, to help them get on safer, healthier paths.

Goodwill helps young people go for their goals.

Karla santos

Like many teenagers, Karla Santos had her moments where she struggled in school and with her classmates. Yet the 13-year-old was determined to turn things around and is now getting better grades at school and getting along better with her peers. Her teachers at the Lilla G. Frederick Pilot School in Dorchester, where she is in the 7th grade, noticed. Karla credits her turnaround to the mentoring help she received at Goodwill’s Youth Initiative, where she is active in the after-school academy as well as the mentoring program. Her goal now is to become a peer leader in Goodwill’s youth program so she can serve as an example to other young people who are facing challenges.

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“ I love the after-school program. It’s really helped me with school.” – Karla Santos

Goodwill Stores and Donation Centersthe goodwIll storesAllston/BrightonBostonBoston Outlet StoreCambridgeHyannisJamaica PlainSomervilleSouth AttleboroSouth BostonQuincyWorcester

attended donatIon CentersArlingtonBostonChelmsfordConcordLexingtonNewtonvilleNorth AndoverPeabodyReadingSudburySwampscottWalthamWellesleyWoburn donatIon sItes at reCyClIng CentersBarnstableBrocktonDennisEasthamHanoverHarwichHinghamMashpeeMedfieldNeedhamPlymouthSouthboroughSudburyWaylandWellfleetWestboroughWestonYarmouth

donations may also be made at Zoots dry cleaning stores.

visit www.goodwillmass.org for goodwill store and donation Center addresses.

The Goodwill Storesshoppers and donors make goodwill go.

Shoppers and thrifters, donors and recyclers, everyone has a role to play to make Goodwill go. Thanks to an ever-growing contingent of loyal shoppers, the 11 Goodwill Stores in eastern and central Massachusetts handled more than 900,000 transactions this year, offering shoppers on limited budgets quality clothing and household goods at affordable prices. That translated directly into more opportunities for people with barriers to employment to learn on the job and earn a paycheck. And, it meant more jobs and economic vitality in the local communities. During the year, Goodwill’s South Boston and Hyannis stores were renovated, and now offer a clean, bright environment for customers and employees alike.

The Goodwill Stores depend on donations of goods to continually stock fresh and appealing merchandise to bring shoppers in, again and again. Goodwill opened new attended donation centers in Chelmsford, Peabody, Swampscott, and Waltham, and held successful municipal drives in Billerica, Ipswich, Marblehead, Reading, and Salem. The Boston University Goodwill, Not Landfill drive, in its fourth year, collected a record 90 tons.

This year, Goodwill benefitted from two dynamic new donation partnerships. International artist Beyoncé used her 24-city U.S. concert tour to raise awareness of Goodwill and encourage her fans to donate. And, Boston Celtics player Jared Sullinger hosted a drive that brought in six tons in a single January evening.

The Goodwill Stores help communities go.

On a scorching July day, the Beyoncé clothing drive contest won Demi and Nancia Kavaltzis a prize for bringing the largest donation–free tickets to Beyoncé’s Boston concert. Demi and Nancia are pictured with Erin Flaherty (at left), Goodwill Events and Special Projects Coordinator.

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Anthony Morgeraand Selena Reid

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Businesses and goodwill go together.

There are many ways businesses work with Goodwill to keep things on the go. Most importantly, businesses looking for reliable employees are the source of employment for the job seekers Goodwill serves - members of Boston Career Link and participants in Goodwill’s training programs. Employers like Stop & Shop, UPS, and Chipotle, to name just a few, know Goodwill helps them streamline their recruiting process by connecting them with skilled and motivated workers. This year, Goodwill engaged 90 employers in on-site recruitment activities and Boston Career Link sponsored eight job fairs and mass hiring events, and 195 on-site recruitment sessions, serving a total of 4,800 job seekers.

Goodwill and the business community work together in many other ways as well. Companies like Boston America and Rose Displays turned to Goodwill for help with their production work. Scores of corporate and foundation partners provide fi nancial support and goods donations that keep Goodwill’s programs moving forward. Others are involved in the annual “Put Your Clothes to Work” corporate clothing drive sponsored by McGladrey, along with Brown Brothers Harriman, Santander, and the TJX Companies. Still more encourage their employees to volunteer at Goodwill events or run drives for holiday toys.

Businesses keep Goodwill on the go!

north suffolk mental health association

Goodwill is about creating connections between qualifi ed job seekers and employers. North Suffolk Mental Health Association exemplifi es the power of those connections. Since 2012, the organization has hired 17 graduates from Goodwill’s Human Services Employment Ladder Program or HELP, which prepares students to work in human services.

Businesses and goodwill go together.

There are many ways businesses work with Goodwill to

Businessesand Goodwill

“There is a need for qualified candidates,” said Anthony Morgera, director of human resources at North Suffolk Mental Health Association. “Goodwill gives the students the technical skills they need to do this type of work.” One such person is Selena Reid, who was referred to the HELP program by the Massachusetts Rehabilitation Commission. Selena had recently had heart surgery and had been unemployed for months when she came to Goodwill. Selena completed the HELP program and interviewed at North Suffolk Mental Health Association, where she was hired as a residential counselor right after completing the eight-week program.

“I wanted to find something permanent, where I could help people,” Selena said. “Taking a job at North Suffolk has turned out to be one of my best decisions.”

santander

Santander Bank knows a good thing when it sees it. For several years, representatives from the bank have been coming to Goodwill for Boston Career Link’s quarterly job fairs, which typically attract 400 to 500 job seekers. Santander, the Boston-based bank with operations throughout the northeast, also regularly participates in on-site recruitment events at Boston Career Link, which offer a more personalized opportunity for representatives from the bank to meet prospective employees.

“We like coming to Boston Career Link because we know we are going to find pre-screened job seekers who are ready to work,” said Stephanie Bogue, a senior recruitment representative at Santander. “When we are able to meet people face to face and make a connection, that is better for us and for the job seeker. It’s very helpful.”

the home depot

When the Home Depot in South Bay Plaza in Dorchester began ramping up for its busy summer season, it knew one place to turn for good employees - Goodwill.

Home Depot hired five participants from Goodwill’s Employment Supports Program, which serves individuals with intellectual disabilities. The participants worked through the summer in the gardening section and as greeters and lot attendants. Managers from the South Bay store also brought goods donations to Goodwill, and coached Day Habilitation program participants on wood-working projects, such as birdhouses and tool boxes.

“We’ve had success working with Goodwill,” said Catherine Woodling, manager of corporate communications for Home Depot. “They are not only a good resource to find talented associates, but our store associates also enjoy working with them to build a stronger community.”

“ There is a need for qualified candidates. Goodwill gives the students the technical skills they need to do this type of work.” – Anthony MorgeraDirector of Human Resources North Suffolk Mental Health Association

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BOSTONCAREER LINK

“ We like coming to Boston Career Link because we know we are going to find pre-screened job seekers who are ready to work.” – Stephanie BogueSenior Recruitment Representative Santander

2013 Highlights

At the Thanks for Giving Dinner, Joanne Hilferty presented outgoing Boston Mayor Thomas Menino with a gift of appreciation for his years of support of Goodwill.

At the 20th annual Thanksgiving in a Basket event, Goodwill partnered with 40-plus volunteers from the New England Patriots—including player Rob Gronkowski, shown with Youth Initiative participant Neal Stanley—to distribute 220 Thanksgiving dinners to participants.

This year’s annual fundraiser, The Good Party, was hosted by co-chairs Ashley and Paul Bernon, pictured with Youth Initiative alumnus Jamal Leary, who shared his Goodwill success story with the event’s 300 guests.

Goodwill celebrated the renovation of its Hyannis store in July with, from left: James Harder, Goodwill Director of Communications; Thomas Lynch, Town Manager, Barnstable; Joanne Hilferty; Goodwill supporter George Jordan; store manager Lisa Radcliffe; Jessica Sylver, President & CEO, Hyannis Area Chamber of Commerce; and Erin Flaherty, Events and Special Projects Coordinator.

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2013Financial Report

Allocation of Expenses

Goodwill strives to be effi cient and effective

in the use of funds raised to support its

mission, and 87 cents of every dollar spent

went to programs that helped transform

lives. In 2013, Goodwill had total revenue of

$31,436,000, total expenses of $30,018,000

and net assets of $19,952,000.

The 2013 Running for Great Kids team ran the Boston Marathon and raised funds to support Goodwill’s Youth Initiative.

At the Put Your Clothes to Work reception, from left, Goodwill board member Nancy Aubrey of McGladrey, host of the event; Kathleen Sifuentes, Goodwill graduate; Joanne Hilferty; and Janet Wu of Channel 7.

This year’s ever-popular Youth Holiday Party entertained 250 children from the Goodwill community with a morning of craft-making, holiday treats, a visit with Santa and toys.

87%

9% 4%

Programs FundraisingManagementand General

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Business and Employer Partners

Government Funders Volunteer Groups

Action for Boston Community DevelopmentAJ CleaningARAMARKArbor AssociatesAvenue StoresThe Barn Family Shoe StoreBay Cove Human ServicesBeantown PromotionsBest Western Plus Roundhouse SuitesBeth Israel Deaconess Medical CenterBoston America Corp.Boston CollegeBoston Fire DepartmentBoston Medical CenterBoston UniversityBrigham and Women’s HospitalCalvin KleinCamilla’s BridalCape Bottle CompanyCasa Myrna VazquezChartwellsChex Finer FoodsChowdaheadzC & J Clark AmericaClub Monaco Corp.ComcastCommunity Resources for JusticeConservation Services GroupThe Container StoreCrate & BarrelCristina’s BridalCrittenton Women’s UnionCrosby’s MarketplaceCW PriceDancing Deer Baking Company

Dennis East InternationalDish NetworkDotsDunkin’ BrandsEastern BankEducational Resource Center at Boston UniversityEliot Community Human ServicesEmerald BridalThe Enterprise Center at Salem State UniversityEurostovesFamily DollarFaux DesignsGreater Boston Food BankGrossman Marketing GroupGryphone TelecomHarvard UniversityHBO FilmsHitchcock ShoesThe Home DepotHomeGoodsIKEAInterstate ContainerJo-Ann Fabric and Craft StoresKenneth ColeKnowAtomLa Alianza HispanaLa Sposa BridalMacy’sMambo SproutsManhattan BridalMaria of Italy Bridal BoutiqueMarriott HotelsMarshallsMBTAMcCue CorporationMcDonald’sMelba Express

MetroPCSMicro Tech Staffi ng GroupNational Wholesale LiquidatorsNESCTC Security AgencyNew England Building SupplyNew England Cranberry Co.New Hope MediaNext Step LivingNortheastern UniversityNorth Suffolk Mental Health AssociationNSMC Salem HospitalOccasions Bridal BoutiquePacifi c Packaging ProductsParty CityPaul Revere TransportationPeabody Council on AgingPeabody Essex MuseumPeapodPeet’s Coffee & TeaPerkins School for the BlindPine Street InnProject HopeQuiksilverRand-Whitney GroupReebokRise & Shine Contract CleaningRiverside Community CareRomanow ContainerRose DisplaysRosie’s PlaceRoxbury Community CollegeRugby Ralph LaurenSamurai BostonSantanderSearsSecond Time AroundSecuritasShaw’s

SnapChefSony PicturesSouth End Community Health CenterSt. Mary’s Center for Women and ChildrenStaffmarkStoneridge PollakStop & Shop Supermarkets, Inc.Sudbury Soup Co.TargetTartt’s Day Care CentersThird Sector New EnglandT.J.MaxxThe TJX Companies, Inc.Top Notch Transitional ServicesTraditional BreadsTransportation Security AdministrationTurnKey Promotions20th Century Fox FilmsUPSUrban League of Eastern MassachusettsUS FoodsU.S. Security AssociatesThe Vernon CompanyVictory ProgramsVinfenVistaprintThe Waldwin GroupWal-Mart StoresWellness Pet Food Co.Whittier Street Health CenterWhole Foods MarketWinnCompaniesYouthBuildYWCA BostonZoots

Goodwill would like to thank the following companies that provided groups of volunteers to assist with events throughout the year.

Arthur J. GallagherBlue Cross Blue Shield of MassachusettsBoston Celtics Boston Police Department Boston UniversityBrown Brothers HarrimanBuilding ImpactCitizens BankDuke Alumni GroupGrant ThorntonLevi Strauss & Co.Liberty MutualMcGladreyNew England Patriots Charitable FoundationNortheast Utilities Towers WatsonWilliam Gallagher Associates

Goodwill receives funding from a variety of government agencies to support its programs and services. Here is a list of government and quasi-government funding partners:

Boston Offi ce of Jobs and Community ServicesBoston Private Industry CouncilBoston Public Health CommissionBoston Public SchoolsCommonwealth CorporationLynn Public SchoolsMassachusetts Department of Developmental ServicesMassachusetts Department of Education Massachusetts Department of Medical AssistanceMassachusetts Department of Transitional AssistanceMassachusetts Executive Offi ce of Labor and Workforce DevelopmentMassachusetts Rehabilitation CommissionSalem Public Schools

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Senior Staff Joanne K. hilfertyPresident and CEO

Joy s. BurghardtVice President, Programs and Services

ellen CarrVice President, Marketing and Development

Kim macmillanVice President, Human Resources

Jason marshall Vice President, Retail

Paul macneilVice President, Work Programs and Boston Career Link

John rickettsVice President, Finance and CFO

CreditsEditorJames harderDirector of Communications

Photographersmichael BlanchardMichael Blanchard Photography

Zev FisherZev Fisher Photography

natasha moustacheNatasha Moustache Photography

mike ritterRitterbin Photography

Designeramanda PuglisiStudio A Design

Board of Directors Kevin t. Bottomley, ChairPeople’s United Bank

mary l. reed, vice ChairBessie Tartt Wilson Initiative for Children (Emeritus)

linda e. thompson, ClerkNew England Baptist Hospital

nancy l. aubrey, CPa, treasurer McGladrey, LLP

Joanne K. hilferty, PresidentMorgan Memorial Goodwill Industries

sally mason BoemerMassachusetts General Hospital

Karen CoppolaThe TJX Companies, Inc.

Jane C. edmonds, J.d.Babson College

Jovita FontanezCity of Boston (Retired)

robert P. gittens, esq.Northeastern University

e. J. landryDeloitte & Touche, LLP

stephanie lovell, esq.Blue Cross Blue Shield of Massachusetts

Kevin reynoldsThe Waldwin Group

d. ellen wilson UnitedHealth Group

The stage is set for Goodwill’s annual fundraiser, The Good Party.

www.goodwillmass.org

Morgan Memorial Goodwill Industries

1010 Harrison Avenue • Boston, MA 02119-2540

617-445-1010

Goodwill is accredited by CARF, the Commission on the Accreditation of Rehabilitation Facilities.

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Connecting workers and employers

Independenceand dignitythroughwork

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www.bostoncareerlink.org

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