Goodwill's 2012 Annual Report - Goodwill Works

7/29/2019 Goodwill's 2012 Annual Report - Goodwill Works

http://slidepdf.com/reader/full/goodwills-2012-annual-report-goodwill-works 1/12

annual report 2012

goodwill

works

www.goodwillmass.org

Independenceand DignityThroughWork



Mission stateMent

Board of directors

To provide exemplary job training and related services to help

individuals with disabilities and other barriers to sel-sufciency

to achieve independence and dignity through work.

Not charity, but a chance.

annual report 2012

goodwill

I w i

l l . G o o d w i l l .

Kevin T. Bottomley, Chair

People’s United Bank

Mary L. Reed, Vice ChairBessie Tartt Wilson Initiative for Children

Linda E. Thompson, ClerkNew England Baptist Hospital

Nancy Aubrey, TreasurerMcGladrey

Joanne K. Hilerty, PresidentMorgan Memorial Goodwill Industries

Jane Edmonds, J.D.Northeastern University

Paul EllnerCitizens Bank

Jovita FontanezCity of Boston (Retired)

Robert P. Gittens, Esq.

Northeastern University

Stephanie Lovell, Esq.Blue Cross Blue Shield of Massachusetts

Allen MaltzBlue Cross Blue Shield of Massachusetts

Mike ManoogianThe TJX Companies, Inc.

Steven PogorzelskiClickFuel.com

Kevin Reynolds

The Waldwin Group

D. Ellen WilsonOptum



a Message to our friends

froM the President and ceo

Dear Friends o Goodwill,

Goodwill works.

Goodwill works to help people with barriers to employment fnd jobs. Goodwill works to help young people

succeed in lie. Goodwill works so that individuals and amilies can stretch their dollars and buy quality clothes

and household items at reasonable prices. And, Goodwill works or businesses looking or qualifed employees.

In this annual report, you will see examples o how Goodwill works – success stories like Wilbert Seoane who

came to Boston Career Link or job training, or Christian Davis who works in the AbilityOne program, or Clover,

a ast-growing startup that has hired many Goodwill training graduates.

You will also read about our new Youth Initiative, which oers young people a year-round experience, and the

ways our retail enterprise continues to serve the community. There are many Goodwill works to share!

This past year Goodwill lost two important leaders – longtime board member Peter Morrissey and vice president

o retail Terry Fitzpatrick. Both men were deeply committed to Goodwill and its mission and both will be missed.

We dedicate this annual report to them.

Goodwill worked in 2012 because o the contributions made by Goodwill’s community o board members,

collaborators, donors, riends, supporters, customers, and sta who took Goodwill’s mission to heart. It is

because o this community that we have been able to accomplish so much.

Thank you to everyone who helped Goodwill work and thereby helped those we serve achieve independence

and dignity through work.

Sincerely,

Joanne K. Hilerty

President and CEO

Morgan Memorial Goodwill Industries



JoB training & career services

wilBert

Meghan

christian

– LaToya Graddy

“The training I got at

Goodwill was great.”

What does Goodwill do? Goodwill works.

It works to help people with barriers to employment fnd jobs so that theycan achieve independence and dignity through work. Goodwill does this

by providing job training and career services, which are at the core oGoodwill’s mission. Last year, Goodwill served almost 9,000 individuals inthese programs.

There were 622 served in Goodwill’s job training programs – individualswith disabilities and other barriers who are considered the hardest toemploy. Services include case management, work-readiness training,skills training, on-the-job training, job placement, and post-placementsupports.

This year Goodwill launched the Will to Work program or youngpeople with disabilities between the ages o 22 and 25. And, Goodwillenhanced its janitorial and building maintenance program and establishedan advisory council or the program so that graduates had betteremployment opportunities. Goodwill’s AbilityOne program continued todeliver housekeeping and building maintenance services or seven millionsquare eet o government ofce buildings with at least 75 percent o thelabor hours provided by individuals with disabilities.

Boston Career Link, the one-stop career center that Goodwill operates,assisted 8,273 individuals with career services and reerrals to trainingprograms. The services included career counseling, workshops, jobpostings, online job search and job application training, computer access,and more. Boston Career Link also created more opportunities or jobseekers and employers to connect, with 65 employers actively recruitingon-site at our job airs, fve mass hiring events, and 173 on-site recruitmentsessions, a signifcant increase over the previous year.

What does Goodwill do? Goodwill works.



Maria olMoSometimes, things just all into place. That’s how Maria Olmsees it now that she is working in a job she loves. The singmother was unemployed when she enrolled in Goodwill’s BeyonJobs program or women. She quickly ound work as a ampartner with the Boston Emergency Services Team, where shhelps amilies in crisis. “I’m a single mom, I grew up around herI’ve received welare,” Olmo said. “I know what these amilies adealing with.” Maria is going back to school at the UMasUniversity Without Walls online program to earn a bachelordegree in human services. “I love working with amilies,” she sai

LaToya Graddy didn’t actually frst come to Goodwill or hefnding work. She came to get her son Zyderrious signed up the Youth Mentoring Program. Ater learning more about Goodwiltraining programs, LaToya, who was unemployed at the timenrolled in First Step, a our-week job readiness program, anthen in the Human Services Employment Ladder Progra(HELP). LaToya was hired by Bay Cove Human Services beoshe fnished the class and started right ater graduation. “Th

training I got at Goodwill was great,” LaToya said. And wiZyderrious active in Goodwill’s youth programs, everyone camout a winner.

wilBert seoaneLaid o or almost a year, Wilbert Seoane came to Boston CareerLink a bit discouraged, but with an idea o what he wanted to do.The ormer construction worker wanted to make the transition tothe “green” industry, but needed more training. Working with a

career advisor at Boston Career Link, Wilbert ound a 12-weektraining program with Operation ABLE, a nonproft serving olderworkers. Now the Boston coordinator or Co-op Power, aconsumer-owned renewable energy cooperative, Wilbert says hisexperience with Boston Career Link was a positive one. “I wasnervous when I went in, but it worked,” he said.

Meghan dowlingMeghan Dowling’s beloved Boston Red Sox may not have had agood year, but it did not stop her rom hitting home runs. Meghan,who was reerred to Goodwill’s Salem Job Training Center by theMassachusetts Rehabilitation Commission, scored with her job as

a personal shopper with Peapod. “Goodwill helped me get the job,” Meghan said. “I was hired right away.” Meghan has alsogone back to school at North Shore Community College, whereshe is working on an associate’s degree in education. “I want towork with kids some day. That’s my goal.”

christian davisWhile Christian Davis has an outgoing personality and loves toham it up, he is very serious about his job as a janitor in theAbilityOne program at Hanscom Air Force Base. AbilityOne is aederal initiative to help people with disabilities with employmentby working or nonproft organizations like Goodwill that provideservices to the U.S. government. And it is a perect ft or Christian,

who completed Goodwill’s janitorial and building maintenanceprogram, and was ready or the job. “I love going to work,”Christian said.

– Christian Dav

“I love going to work.”

annual report 2012 pg. 3

Maria

Independenceand DignityThroughWork will



– Zyderrious Graddy

“It’s a lot o un.”

Goodwill works to help young people pursue their dreams.

The Youth Mentoring Program enrolled 138 young people and matched them with committed, caring adults. The mentoring programocuses on academic support, skills development, and career exploration. This year’s activities included making public service

announcements on youth violence, and a feld trip to Boston Police headquarters. The BNY Mellon Ater-School Academy or Girls served48 girls, who benefted rom a structured program that oers academic, leadership, and college/career planning.

During the year Goodwill planned or the Youth Initiative,an integrated, year-round program or underserved youngpeople in low-income Boston communities. Goodwillrolled out the frst component, a new summer programthat included summer jobs or young people looking towork, oering 30 jobs within Goodwill’s operations as parto the Action or Boston Community Development’sSummer Works project. At the end o the summer theteenagers experienced the adventure o Outward Boundon Thompson Island in Boston Harbor.

Further, Goodwill engaged Lynn and Salem students withspecial needs in programs that provided them withassistance transitioning to work. Goodwill also assistedhigh school students at risk o not passing requiredstandardized tests by connecting them with tutoring,career counseling, and employment services.

Teens from Goodwill’s youth programs learn how to row during an Outward Bound

experience on Thompson Island.

Zyderrious Graddy’s frst career choice is to be a proessional ootball playerbut i that doesn’t pan out, the 13-year-old, who is in Goodwill’s YouthMentoring Program, says acting is a good second option. The eighth graderat Martin Luther King Junior High in Dorchester is o to a good start.He’salready been in one school play and appeared on a talk show on BNN-TVaddressing teen violence in schools. In the Youth Mentoring ProgramZyderrious says he enjoys the feld trips to places like the Maple FarmAnimal Sanctuary, as well as the Outward Bound program. “It’s a lot o un,the teen said.



Goodwill by the Numbers

Individuals Served

Job training program participants: 622

Boston Career Link members: 8,273

Youth program participants: 198

Business Engagement

Employers recruiting on-site: 65

On-site recruitment events: 173

Job airs and mass hiring events: 9

OutSource Resource customers: 38

Businesses contributing goods: 87

Goodwill

Employees: 312Paid trainees: 406

Facilities: 12

Cash gits: 13,617

Massachusetts communities served: 265

The Goodwill Stores andDonated Goods

Pounds o donated goods: 22.5 million

Individual donations: 562,615

Goodwill donation centers: 38

Goodwill customer transactions: 876,000

Community Outreach

Tax preparation assistance: 122

Thanksgiving meals served: 1,200

Holiday toys distributed: 530anell

– Anell Guzman

“I can hang out with my

riends and work on my

homework.”


anell guzManIt doesn’t take long or Anell Guzman to say why she loves coming toGoodwill’s BNY Mellon Ater-School Academy or Girls: “I can hang outwith my riends and work on my homework,” Anell said. The 7th grader atCathedral High School likes all the activities the Academy has to oer,especially feld trips to places like the Federal Reserve Bank or volunteeringat Goodwill’s Youth Holiday Party. She likes to watch sports, but her realinterest is school, where she likes math and science. “I want to be a doctoror a psychologist,” said the 12-year-old. “I want to be able to help people.”

Independenceand DignityThroughWork will



the goodwill storesNow more than ever, The Goodwill Stores are a destination fordonors and shoppers alike.

Thanks to store renovations and other improvements, new branding, and the growingpopularity o thrit, the 11 Goodwill Stores in eastern and central Massachusetts havenever been more ashionable. This means more opportunities or people with barriers toemployment to earn a paycheck and more support or Goodwill’s programs.

This past year, Goodwill partnered with Lasell College and Brides Across America, anonproft organization helping military amilies, to provide more than a dozen militarybrides in need with donated wedding gowns. Goodwill also held Brides on a Budgetevents in Roxbury and South Attleboro.

Young people learned about the value o giving back as Goodwill expanded the DonateMovement to more elementary schools such as the Kitteridge School in North Andoverand colleges like Holy Cross in Worcester. Goodwill’s partnership with Boston Universitycontinued to click as students donated more than 60 tons o items during annual MoveOut in May. Goodwill also held donation drives in local municipalities like Swampscott

and Reading.

Retail is an integral part o Goodwill’s programs, providing job training – and paychecks– to people motivated to overcome disabilities and other barriers to entering the workorce.

Retail is another way that Goodwill works.

Goodwill rolled out its new branding to its eet of trailers and trucks.

Goodwill Stores andDonation Centers

The Goodwill Stores

Allston/BrightonBostonBoston Outlet Store

CambridgeHyannisJamaica PlainQuincySomervilleSouth AttleboroSouth BostonWorcester

Donation Centers

Attended Donation Centers

ArlingtonBoston

ConcordLexingtonNewtonvilleNorth AndoverReadingSudburyWellesleyWoburn Donation sites at Recycling Cente

BarnstableBrocktonDennis

EasthamHanoverHarwichHinghamMashpeeMedfeldNeedhamPlymouthSouthboroughSudburyWaylandWelleetWestboroughWeston

Yarmouth

Donations may also be made at

ZOOTS dry cleaning stores.

Visit www.goodwillmass.org for

Goodwill Store and Donation

Center addresses and hours.




Businesses and goodwillGoodwill works because it has strong partnerships with businesses.

Goodwill connects Boston Career Link job seekers and participants rom Goodwill’s job training programs with companies looking orgood employees through its partnerships with businesses and other employers. Companies like Arrow Security, Boston Medical Center,

Conservation Services Group, and Sodexo, to name just a ew, work with Boston Career Link because they know they can count onfnding reliable workers.

Business connections made it possible or Boston Career Link to hold our job airs, fve mass hiring events, and 173 on-site recruitmentsessions serving more than 4,300 job seekers. Many businesses also provide fnancial support that keep Goodwill’s job training, careerservices, and youth programs going and growing.

Goodwill and the business community also work together in many other ways, such as oering employees volunteer opportunities or itsThanksgiving events or Youth Holiday Party. There is also Goodwill’s annual “Put Your Clothes to Work” corporate clothing drive led byMcGladrey, with support rom Bingham, The Castle Group, Online Buddies, and The TJX Companies. In 2012, these clothing drives madeit possible or Goodwill’s Clothing Collaborative or Job Trainees to provide more than 350 job seekers, both men and women, withinterview attire and accessories to help them secure employment.

Top Notch Quality Service Finds a Good Thing atBoston Career Link

Brandon Bronaugh knows a good thing when he sees it.

The ounder and CEO o Top Notch Quality Service was having a difcultime fnding qualifed candidates or his growing business.

“I came to Boston Career Link and explained some o the challenges andobstacles I was acing and we came up with a game plan to fx it,Bronaugh said.

Since that initial meeting, Bronaugh has hired our job seekers throughBoston Career Link, the one-stop career center. Bronaugh’s South

Boston-based company, which he started two years ago, specializesin estate clean-outs, hoarding assistance, and elderly relocationservices. Top Notch has also donated more than 40,000 tons o goodsto Goodwill. “I was not getting a high return in my hiring process. I hada high turnover ratio,” said Bronaugh. “But I got qualifed candidatesrom Boston Career Link.”

Bronaugh said his company is still growing and that he plans to continueto work with Boston Career Link in 2013. “That’s the goal,” he said.

Clover and Goodwill Get Cooking

With its peak business hours alling between 11 a.m. and 3 p.m., Clover is

not your typical business. Yet, as one o Boston’s hottest ast ood startupcompanies, it was a good ft or many o the participants in Goodwill’s FirstStep job-readiness training program.

“We really liked that Goodwill had parents in their program because the hours they were available mirrored the hours we were looking or,said Megan Pileggi, director o human resources or Clover. “We needed people who could work 11 to 3 every day and that’s parents whohave to put their kids on the bus every morning.”

Goodwill’s First Step is a our-week program that prepares people to work in entry-level positions in a number o industries, including oodservice. As part o the program, Goodwill acilitates on-site hiring events to help place people in jobs. Clover participated in severarecruitment sessions at Goodwill.

Having started in business only our years ago, Clover is requently hiring, which makes it an attractive employer or job seekers. Cloverhas six ood trucks and two restaurants in Boston and Cambridge, and is looking to add our or fve more locations in 2013.

“We love working with Goodwill,” Pileggi said. “They have a great pool o people. We see this as a long-lasting partnership.”

– Brandon Bronaugh

CEO, Top Notch Quality Service

“I got qualifed

candidates rom

Boston Career Link.”



Goodwill strives to be efcien

and eective in the use o und

raised to support its mission an

86 cents o every dollar spen

went to programs that helpe

transorm lives. In 2012, Goodwi

had total revenue o $30,023,000

total expenses o $30,031,00

and net assets o $18,534,000.

highlights

2012

financialrePort

allocation of

exPenses

Program

86%

Management and Gene

10%

Fundraising

4%

Top to bottom, left to right:

• Former New England Patriot Paul Francisco lends a hand to Emil Burgos at Thanksgiving-in-a-Basket.

• Goodwill began to update its eet of trailers and trucks including signage with its new branding.

• Goodwill volunteer Ruth Norwinda helps a child at the Youth Holiday Party.

• Goodwill President Joanne Hilferty gives Remy Lawrence a hug at The Good Party. Remy, a graduate

of a Goodwill training program, spoke at the annual fundraiser.

• Goodwill participants Rosane Rivera and Nick Allen enjoyed themselves at the Thanks-for-Giving dinner.

• At the Put Your Clothes to Work reception, from left, Sandy Lish of Castle Group; Dianne Singletary,

Goodwill graduate; Joanne Hilferty; Janet Wu of Channel 7; Richard Caturano of McGladrey;

Don Harpin and Richard Scott of Online Buddies; and Nancy Aubrey of McGladrey.

10%4%

86%




Goodwill works with more than 300 businesses and organizations to support its mission and retail enterprise. Below is a partial listo those partners.

The 660 CorporationAction or Boston Community

DevelopmentAJ CleaningARAMARKArbor AssociatesAvenueThe BarnBay Cove Human ServicesBeantown PromotionsBest Western Roundhouse SuitesBeth Israel Deaconess

Medical CenterBG PeckBoston America Corp.Boston CollegeBoston Fire DepartmentBoston Medical Center

Boston UniversityBrigham & Women¹s HospitalCalvin KleinCamilla’s BridalCape Cod Bottle Co.Casa Myrna VasquezChadwicksChartwellsChex Finer FoodsChowdaheadzClarks Shoe Co.Cleaning ExecutiveClub MonacoComcastCommunity Resources or JusticeConservation Services Group

The Container StoreCrate & BarrelCristina’s BridalCrittenton Women’s UnionCrosby’s MarketplaceCrowne Coee

CSN StoreC.W. Price

Dancing DeerDennis EastDish NetworkDotsDunkin’ BrandsEastern BankElliot Community Health ServicesEmerald BridalERCEuro StovesFamily DollarFaux DesignsGreater Boston Food BankGrossman Marketing GroupGryphone TelecomHarvard University

HBO FilmsHitchcock ShoesHome DepotHomeGoodsHopeFoundIKEAIndependent Nail Co.Interstate ContaineriPartyJo-ann Fabric & Crat StoresKenneth ColeKnow AtomLa Alianza HispanaLa Sposa BridalMacy’sMambo Sprouts

Maria’s BridalMarriott HotelsMarshallsMBTAMcCue CorporationMcDonald’s

Melba ExpressMetroPCS

Micro Tech StafngNational WholesaleNESCTC Security RecruitmentNew England Cranberry Co.New Hope MediaNext Step LivingNorth Suolk Mental Health

AssociationNortheastern UniversityOccasions BridalPacifc PackagingPaul Revere TransportationPeabody Council on AgingPeabody Essex MuseumPeapodPeet’s Coee & Tea

Perkins School or the BlindPine Street InnProject HopeQuiksilverRand WhitneyReebokRise and Shine Cleaning CompanyRiverside Community CareRomanow ContainerRose DisplaysRosie’s PlaceRoxbury Community CollegeRugby by Ralph LaurenSalem State Enterprise CenterSamurai BostonSears

Second Time AroundSecuritasShaw’sSnap CheSony Pictures

South End CommunityHealth Center

Sovereign BankSt. Mary’s Women &

Children’s CenterStamarkStoneridge-PollackStop & ShopSudbury Soup Co.TargetTartt’s Day Care Centers, Inc.Third Sector New EnglandThunder Sports SourceT.J.MaxxThe TJX CompaniesTop Notch Quality ServiceTraditional BreadsTransportation Security

AdministrationTurnKey Promotions20th Century Fox FilmsU.S. FoodsU.S. Security AssociatesUPSUrban League o Eastern

MassachusettsVernon Sales and PromotionsVictory ProgramsVinen CorporationVistaprintThe Waldwin GroupWal-Mart StoresWellness Pet Food Co.Whittier Street Health Center

Whole Foods MarketYouthBuildYWCA BostonZoots

governMent

fundersGoodwill receives unding rom a variety o government

agencies to support its programs and services. Here is a list ogovernment and quasi-government unding partners:

Boston Ofce o Jobs and Community Services

Boston Private Industry Council

Boston Public Schools

Commonwealth CorporationLynn Public Schools

Massachusetts Department o Developmental Services

Massachusetts Department o EducationMassachusetts Department o Medical Assistance

Massachusetts Department o Transitional Assistance

Massachusetts Executive Ofce o Labor and Workorce DevelopmentMassachusetts Rehabilitation Commission

Salem Public Schools

U.S. Department o Deense

U.S. Department o Justice

volunteer

grouPsGoodwill would like to thank the ollowing companies who have

provided groups o volunteers to assist with events throughoutthe year.

Arthur J. Gallagher & Co.

Blue Cross Blue Shield o Massachusetts

Boston University

Brigham & Women’s HospitalBrown Brothers Harriman

Ceridian

Citizens BankDuke Alumni Group

Grant Thornton

NSTARStarwoods Hotel Group

Towers Watson

William Gallagher Associates



Connecting Workers and Employers

Morgan Memorial Goodwill Industries1010 Harrison AvenueBoston, MA 02119-2540617-445-1010

Goodwill is accredited by CARF.

Follow us @ goodwillboston

goodwill

I wi l l . G

ood wi l l .

www.goodwillmass.org

Senior Staff

Joanne K. HilertyPresident and CEO

Joy S. BurghardtVice President,Programs and Services

Ellen CarrVice President,Marketing and Development

Paul MacNeilVice President, Work Programs and Boston Career Link

Mary G. RahalVice President, Human Resources and Administration

John RickettsVice President,Finance and CFO

Credits

EditorJames HarderDirector of Communications

PhotographersZev FisherZev Fisher Photography

Mike RitterRitterbin Photography

Kayana SzmczakSzmczak Photography

DesignerAmanda PuglisiStudio A Design

Documents

Goodwill's 2012 Annual Report - Goodwill Works