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Intelligent Customer ExperienceMarch 8, 2017
COOLDIMI
Confidential Material. Please do not distribute without permission.
COOLDIMIConfidential material
PROBLEM
Customer experience is broken across the industry
Customers are frustrated and businesses are experiencing higher costs
COOLDIMIConfidential material
SOLUTION
We enable businesses to transform customer experienceUsing Artificial Intelligence and Chatbots
COOLDIMIConfidential material
Chatbots, short for chat + robots, are computer programs that mimic conversation with people using artificial intelligence
Chatbots transform the way we interact with the Internet
No need to download apps
Means to capture emotions
WHAT’S CHATBOT
COOLDIMIConfidential material
ARCHITECTURE
Contextual and narrow domains speed up the learnings & accuracy
Contextual Learning
Measure and improve consumer engagement
Consumer Satisfaction
Loop-in humans on demand.Learns from human conversation
Human Intelligence
Customer Engagement
Chatbot Frameworks (FB M, MS Skype, Slack, Alexa, Twitter DM, …)
Communication Data / Docs (Voice, Messages, Emails, …)
Personalization
Artificial Intelligence
COOLDIMIConfidential material
HOW IT WORKS
Knowledge Base
Analytics
Customers Cust Rep Supervisor
COOLDIMIConfidential material
SAMPLE REPORTS
050
100150200250300350
Daily Active Users
00.20.40.60.8
11.2
Chatbot Accuracy
-0.4 -0.2
00.20.40.60.8
11.2
1-Oct 8-Oct 15-Oct 22-Oct 29-Oct 5-Nov 12-Nov
19-Nov
26-Nov
3-Dec 10-Dec
Consumer Sentntiments
01020304050
Sessions / Day
COOLDIMIConfidential material
• Product Manager at Sun, Ericsson, Computation Institute, University of Chicago School
• Brings in deep experience in Grid computing, Cloud computing, and Supercomputing
• Blogger with over 700,000 page views• UC Berkeley Haas School of business
executive programs• Product Management • Open Innovation and Corporate
Entrepreneurship
• Brings in deep experience with applied ML, Big Data, IoT, Automotive, & Cloud services
• Introduced machine learning at CloudCar• Founded Big data, Recommendation,
CMS, & Beacons offerings at Samsung• Founded Edge (Fog) Computing and
Collaboration offerings at Sun Microsystems
• Holds 27 technology patents and has as many pending
THE CO-FOUNDERS
Kuldip S. Pabla Miha Ahronovitz
Demo
COOLDIMI
Confidential Material. Please do not distribute without permission.
Q&A
COOLDIMI
Confidential Material. Please do not distribute without permission.
COOLDIMI
Confidential Material. Please do not distribute without permission.
Kuldip S. [email protected]
Miha [email protected]
Http://www.cooldimi.com
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