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A competence building presentation of a workshop for Tampere University of Applied Sciences Business Economics teachers held in December 2009.
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Social Media in business
by Marko Teräs
Web and Mobile Concepts
Social Media and Marketing e-Learning
Digital_Alpaca
Feel-Good
Meaningful
Sustainable
Collaborative
Who is the marketer?What is marketing?
Is advertising
dead?
Will old corporate structures last?
Where do new ideas come from?
?
Where’s the client?
Who’s allowed to speak?
IPR?
Who leads?
Who is responsible? What’s work?
Does a good product sell itself?What’s communicating?
In what media?
Work culture?
Who is a journalist? What is sales?
The process of product development?
Who’s the customer?
Social Media raises guestions
A couple of services I use
You won’t learn social media just by listening.
Test it out yourself.
http://www.flickr.com/photos/neilsingapore/2608719384/
Company
Success
There’s not just one map - there are options
What’sSocial Media?
OtherInformation aggregators
EntertainmentMedia/Entertainment platforms,
Virtual worlds, Game sharing
Communicationblogs, microblogs, social
networking, events
MultimediaPhoto/video sharing, Livecast,
Audio/music sharing
CollaborationWikis, Social bookmarking,
social news, opinion site
Reviews and Opinions
Product/bisness reviews,Community Q/A
Wikipedia ‘Social media’
Social media isn’t just Facebook
More than 250 applications have more than one million monthly active users
More than one million developers and entrepreneurs from more than 180 countries
There are more than 65 million active users currently accessing Facebook through their mobile devices.
…but Facebook represents it well.
350 million active users
Average user has 130 friends
More than 60 million Facebook users engage with Facebook Connect on external websites every month
http://www.flickr.com/photos/kcnickerson/2094856162/
Media before
A Paradigm Shifthttp://www.flickr.com/photos/kcnickerson/2094856162/
Everyone is a consumer,Everyone can produce
Communication tools that reach to the same level with our
social skills
Social media is a multi channel media
Social Web enhances social life instead of replacing it
http://www.flickr.com/photos/inju/112082907/http://www.flickr.com/photos/zagrobot/2687905423/
The world before
http://www.flickr.com/photos/fbouly/3568409530/
http://www.flickr.com/photos/mattjb/2667037981/
http://www.flickr.com/photos/stevegarfield/2920299992/http://www.flickr.com/photos/asurroca/83600721/
http://layar.com/
The world after
Why should you be somewhere your customers aren’t?
http://www.flickr.com/photos/flydime/2884342285/
http://www.flickr.com/photos/juliandobson/3315202368/ http://www.flickr.com/photos/tapps/3989627494/
Shattered target groups
http://www.flickr.com/photos/juliandobson/3315202368/ http://www.flickr.com/photos/tapps/3989627494/
All real life interests are represented in the web
49 588€ + VAT
Is it smart to invest this much in one place?
Price for a newspaper front page advertisement:
Current web is always on-going “Letters to the Editor”
Trends and Viral
Social mediaHow-to
Networks
Discussions[Listen + Speak]
Participate
Share
People
Create
Listen
Listen
Share
Networks
Discuss
People
http://www.flickr.com/photos/joeshlabotnik/305410323/At the end of the day it’s all about people
Logistics
Employees
Company
Leadership
Communication
Meetings andNetworking
Products andServices
Competitors
Customers
Friends
Research andDevelopment
Subcontractors
Marketing
Education
Products and Services
http://www.flickr.com/photos/decade_null/427124229/
Customers
Where are they and who’s taking care of the ecosystem?
http://www.flickr.com/photos/adders/3672290459/
Communication
http://www.flickr.com/photos/arenamontanus/3473678750
Transparency
They are talking about you even if you are not
Employees
How to react?
Meetings and Networking
Education
Full of possibilities for self-development
What’s marketing nowadays?
+ + = ?
1. Understand people
2. Listen and Participate
3. Create meanings
A couple of pointers
It’s better to do at least something than just stay away
Literature
A couple of good ones to start with
Literature
Thank you for participating!
Digital_Alpaca
Email:Personal Blog:
Twitter:
Alpaca’s website:Twitter:
Facebook:
[email protected]://twitter.com/markoteras
www.digitalalpaca.comhttp://twitter.com/digital_alpaca“digital_alpaca”