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In this session, you will learn how to: Turn your service desk into a self-service desk, Help your customers help themselves, Use confluence for knowledge management with JIRA Service Desk, Become a Confluence guru, setting up your knowledge base in no time
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#atlassian
ANNA KATRINA DOMINGUEZ • DEVELOPER • ATLASSIAN • @OLIPHANTKAT
Integrating Confluence and JIRA Service Desk for
Knowledge Management
Knowledge Management
Write it once, read it forever
Help your customers help
themselves
Set your agents free
Better Together
S E T T I N G U P Y O U R K B
D E F L E C T I N G R E Q U E S T S
Better Together
C R E AT I N G A RT I C L E S
S E T T I N G U P Y O U R K B
C R E AT I N G A RT I C L E S
Better TogetherD E F L E C T I N G R E Q U E S T S
C R E AT I N G A RT I C L E S
S E T T I N G U P Y O U R K B
Better TogetherD E F L E C T I N G R E Q U E S T S
Building your Knowledge Base
Thank you!
ANNA KATRINA DOMINGUEZ • DEVELOPER • ATLASSIAN • @OLIPHANTKAT
