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AGENDA
Introductions & 10 Questions Why an AUG? … or why is it we are
here? Pros & Cons of reactive monitoring with
Jira 5 things I love (about Jira/Confluence) Ask Atlassian Food & Drink - & talk
INTRODUCTIONS
ME! Tim Cockle / Software Development
Manager Quicksilva – Integration / Health Sector I make beer!
John Stevenson UK Ambassador for Atlassian
10 3 QUESTIONS
Where are we all from? What Atlassian Products do we use?
Jira (GreenHopper) Confluence Development Tools Atlassian University
and for how long?
WHY AN AUG?
Meet other Atlassian Users Share ideas about Atlassian products
have time to think! Share ideas in general Get together for Webinars and key
launches Share work on gadgets/plugins
BACKGROUND
Messaging Solution Implemented to share Diabetic Screening Results
Data used for statistical analysis Data quality important Wanted to be informed of issues before
clients raised them Heart beat message sent every night to
show if any messaging site is unavailable
SOLUTION
We use Jira as a Incident Management tool, Agile Projects and Help Desk
Use of Web Service to Raise Jira’s Go through the relevant work flow
PRO’S
Issues identified as they occur Application can decide what gets raised Consistent format of issue raising to
allow easier searching Statistical analysis can be derived
CON’S
Spamming of Jira if cycling issue occurs Third Party has issue that causes Jira to
be raised i.e. bad data formatting KPI’s used to monitor incidents raised
so we used separate Jira project
SO WHEN NEXT & WHERE
When – July (3 month-ish) Bristol? / Bath?
Voting? – LinkedIn / Facebook Volunteers for a talk? Contact Details
Facebook [email protected]