LUCY DENTON | UX DESIGNER | ATLASSIAN | @LUCINDA_DENTON

Developers developing empathy

0% of developers have a regular cadence of user

research

December 2016

10%

10%

10%

20%

50%

WHY OUR DEVELOPERS DON’T TALK TO USERS

Don’t have timeBusy busy.

Non-priorityFeatures first.

Didn’t consider itTalk to users?

Don’t know howUser research is hard.

Not worth it:(

How can we get our developers to invest in the user?

ECOSYSTEM DESIGN MISSION

User research day

Pre-event prep.Give them a chance to opt in early and mentally prepare themselves.

LogisticsI organise the people, time, space and incentive reward.

How-to research 101Crash course on the basics.

Follow upWhat did they learn? What should they do next?

Review test plans1 on 1 guidance, if they need it.

Tips for research in the wildSorts of things they should be testing, how much/often, how to find customers, etc.

It was probably the best thing we did. It helped so so so so so so so very much.

ELEVATOR FOR JIRA, REFLECTING ON USER TESTING

DO DEVELOPERS TALK TO USERS?

0

25

50

75

100

December 2016 August 2017

Yes, frequentlyYes, but not oftenNope, never

What’s next for us?

Thank you!

LUCY DENTON | UX DESIGNER | ATLASSIAN | @LUCINDA_DENTON