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SAP University Alliances SAP Introduction Day 1
Introduction: Cooperation within the SAP University Alliances Program
Heino Schrader, SAP University Alliances EMEA
© SAP AG/ Slide 2
The SAP University Alliances Program
The UCC Concept
UA/UCC Services
UA Member Tasks
Communication between UA Member and UCC
Pilot Projects
SAP Services
Agenda
1
3
2
4
5
6
7
© SAP AG/ Slide 3
The SAP University Alliances Program
The UCC Concept
UA/UCC Services
UA Member Tasks
Communication between UA Member and UCC
Pilot Projects
SAP Services
Agenda
1
3
2
4
5
6
7
© SAP AG/ Slide 4
SAP University Alliances Global
APJ Crispian Tan Heino Schrader Heather Czech
Americas EMEA
© SAP AG/ Slide 5
SAP University Alliances EMEA – Facts
Facts
Over 700 universities and schools with more than 170,000 students are using SAP University Alliances services in the EMEA region
Besides Germany, the program is actively represented in:
Africa Bulgaria / Romania Denmark Finland France Greece / Turkey / Israel Middle East & North Africa (MENA) Russia / Baltic States Spain / Portugal Sweden / Norway Switzerland / Austria The Netherlands United Kingdom / Ireland
© SAP AG/ Slide 6
SAP University Alliances EMEA – Target groups
SAP University Alliances EMEA
Target groups Universities Universities of Applied Sciences Universities of Cooperative Education Vocational Schools
„erp4school“
Current project for vocational schools
© SAP AG/ Slide 7
SAP University Alliances EMEA – Benefits
University / School Professional development opportunities UA community network
Students Access to state-of-the-art software Career and certification opportunities
SAP Partners and Customers Knowledgeable pool of SAP talents Collaboration projects
© SAP AG/ Slide 8
Education Service Providing
Education Services provided by
SAP University Competence Centers (UCC)
Otto von Guericke University Magdeburg
Technische Universität München
UA Partner Network
HP
T-Systems
IBM
UA Member Universities / Schools
© SAP AG/ Slide 9
Education-oriented trainings
Trainings following the Train-the-trainer method SAP Introduction – Day 1
Explains cooperation in SAP UA program Mandatory for all UA member faculty Prerequisite for attending further UA trainings
Further UA trainings
In-depth product and topic specifics Training registration on UA EMEA Portal Minimum of two training sessions per year
© SAP AG/ Slide 10
SAP Customer Trainings
SAP customer trainings by SAP Education
At SAP trainings sites Training schedule on SAP web site Announce training interest in Training Demand
Analysis (questionnaire sent out twice a year) Registration via SAP UA ([email protected])
Prerequisites
Relevant for classes at UA member university / school
Content not covered by education-oriented UA trainings
SAP product is used in classes at UA member university / school
© SAP AG/ Slide 11
Curriculum Support
Development of course material
Curriculum material developed by UA and UCCs Teaching material for all SAP products in SAP UA
EMEA product portfolio Ready to apply in classroom Basis for development of own curriculum material
Curriculum material developed by UA members
Curriculum material shared by UA member lecturers
Exchange of curriculum material for teaching ERP and related topics
Rich curriculum material database on SAP UA Community Portal
© SAP AG/ Slide 12
SAP UA Community Portal
Access to latest news Rich curriculum database Teaching materials from
SAP UA and UCCs Forums for discussions
between UA members on teaching and research
Join our Community! http://uac.sap.com
© SAP AG/ Slide 13
SAP UA Newsletter – News from UA and UCCs
© SAP AG/ Slide 14
SAP UA EMEA User Group Events
SAP UA EMEA User Group Meeting Annual conference for UA member faculty from all over Europe, Middle East and
Africa (EMEA) Explore how SAP software supports the latest topics in research and education Contact to experts – Topic tables Presentations by SAP experts Contact to SAP board Contact to international UA community
Last SAP UA EMEA User Group Meeting: September 9-10, 2010 Walldorf/St. Leon-Rot
© SAP AG/ Slide 15
Agenda
1
3
2
4
5
6
7
The SAP University Alliances Program
The UCC Concept
UA/UCC Services
UA Member Tasks
Communication between UA Member and UCC
Pilot Projects
SAP Services
© SAP AG/ Slide 16
The UCCs and Their Ecosystem
© SAP AG/ Slide 17
Benefits for SAP UA Members
Curriculum Aspects ERP software skills expected from graduates today Students demand teaching of ERP software Using SAP software leads to competitive advantages for study programs
Cost Aspects Hosting of SAP software more cost-effective than self-hosting High-quality SAP system operations and support Maintenance
Quality Aspects Competence Center approach Development of curriculum material Fast problem solving through problem solution database High service level quality
© SAP AG/ Slide 18
Lecturers & Students
Registered Lecturers 2,764
Students working on SAP systems
appr. 90,000
Members
Universities 135
Universities of Applied Sciences 102
Universities of Coop. Education 17
Vocational Schools 78
Other -
Total 332
Basic Data
First member connected September 5, 2000
UCC Academic Director UCC Executive Director UCC Technical Manager
Prof. Dr. Klaus Turowski Stefan Weidner André Faustmann
SAP UCC Magdeburg – Facts
Last update: October 24rd, 2011
© SAP AG/ Slide 19
SAP UCC Magdeburg – Team
Ronny Zimmermann
Dirk Schlehf
Kerstin Lange
André Faustmann
Torsten König
Stefan Weidner
André Siegling
Michael Boldau
Michael Greulich
Hristina Ivanova
Claudia Kroliczek
© SAP AG/ Slide 20
SAP UCC Munich – Facts
Lecturers & Students
Registered Lecturers 1,535
Students working on SAP systems appr. 35,000
Members
Universities 51
Universities of Applied Sciences 40
Universities of Coop. Education 16
Vocational Schools 6
Other 2
Total 115
Basic Data
First member connected October 2, 2003
UCC Director Prof. Dr. H. Krcmar
UCC Operational Manager Dr. H. Wittges
Last update: June 30, 2010
© SAP AG/ Slide 21
SAP UCC Munich – Team
Prof. Dr. Helmut Krcmar Cathleen Stephan Ursula Bobe Dr. Holger Wittges
André Bögelsack Stephan Gradl Manuel Mayer
Jörg Schmidl
Sonja Hecht Marcus Homann
Christos Konstantinidis
Daniela Weckenmann
© SAP AG/ Slide 22
Agenda
1
3
2
4
5
6
7
The SAP University Alliances Program
The UCC Concept
UA/UCC Services
UA Member Tasks
Communication between UA Member and UCC
Pilot Projects
SAP Services
© SAP AG/ Slide 23
UCC Services
Basis Services
Hardware and operating systems
Databases and SAP systems
Support Services
Contract management
User services
SAP UA trainings
Other services
© SAP AG/ Slide 24
UCC Basis Services
Professional Computer Center Management
Hardware and infrastructure
Consolidation through virtualization
proactive monitoring of systems and infrastructure
Realizing the software lifecycle for
Hardware
Operating systems
Databases
SAP systems
IT Incident Management
Help Desk via e-mail and hotline for SAP UA member faculty
24x7 operations of systems and infrastructure
© SAP AG/ Slide 25
Product Overview
Product System type
Version
SAP Enterprise Resource Planning IDES / Standard
SAP ERP 6.04
SAP Customer Relationship Management
IDES SAP CRM 7.0
SAP Supply Chain Management IDES SAP SCM 7.0
SAP for Healthcare IDES SAP for Healthcare 6.00
SAP for Media IDES SAP for Media 6.02
SAP for Retail IDES
SAP for Retail 6.02
SAP for Banking IDES SAP for Banking 6.0
SAP ERP for ERPsim Standard SAP ERP 6.0
© SAP AG/ Slide 26
Product Overview
Product System type
Version
SAP Business ByDesign Almika SAP FP 3.0
SAP NetWeaver Composition Environment/ SAP NetWeaver AS Java incl. Portal
Standard SAP NW AS Java 7.11
SAP NetWeaver Business Intelligence / SAP Strategic Enterprise Management
IDES SAP BI 7.0 / SAP SEM 6.0
SAP NetWeaver BI /SAP SEM with SAP Business Objects components
IDES SAP BI 7.0 / SAP SEM 6.0 SAP Business Objects 3.1
SAP NetWeaver Master Data Management
Standard SAP NW MDM 5.5
SAP NetWeaver Process Integration Standard SAP NW PI 7.11
SAP Solution Manager Standard
SAP SolMan 7.01
© SAP AG/ Slide 27
SAP Business Suite 7
SAP Business Suite NetWeaver
Composition
NetWeaver Integration
EhP
CRM SRM PLM SCM ERP
Indu
stry
EhP
Industry Context
Industry Aligned Processes In
dust
ry E
xten
sion
s
Source: SAP AG (2010)
© SAP AG/ Slide 28
Financial & Public Services
• Banking* • Defence & Security • Healthcare* • Insurance • Public Sector • Higher Education and
Research
Manufacuturing
• Aerospace & Defence • Automotive • Chemicals • Consumer Products • Engineering,
Construction & Operations
• High Tech • Industrial Machinery &
Components • Life Sciences • Mill Products • Mining • Oil & Gas
Services
• Media* • Professional Services • Retail* • Telecommunications • Utilities • Transportation &
Logistics • Wholesale Distribution
SAP Industry Solutions
* available in SAP UA Program
© SAP AG/ Slide 29
Accounting/Finance
Sales & Marketing
Service & Support
Human Resources
Procurement
Project Management
Manufacturing
Owner/Executive
Sales Shipping Accounting Service
SAP Business ByDesign
© SAP AG/ Slide 30
SAP NetWeaver Products
SAP NetWeaverTM
PEOPLE INTEGRATION
INFORMATION INTEGRATION
PROCESS INTEGRATION
APPLICATION PLATFORM
Multi-Channel Access
Portal Collaboration
Business Intelligence
Knowledge Management
Master Data Management
J2EE ABAP
DB and OS Abstraction
Integration Broker
Business Process
Management Life
cycl
e M
anag
emen
t
Com
posi
te A
pplic
atio
n Fr
amew
ork
© SAP AG/ Slide 31
UCC Support Services
Contract management (hosting agreements between UA members and UCC) Trouble-ticket processing regarding
Technical operation (client copied, SAP GUI, …) SAP applications (ERP, BI, SCM, CRM, …) UA/UCC curriculum material (Global Bike, IDES, …) Monday through Friday from 8am to 6pm CET on working days at UCC location Via e-mail and phone hotline
Solution of technical requests (if necessary with help of SAP Support)
© SAP AG/ Slide 32
UCC Support Service (cont.)
Developing and conducting UA training courses Providing information on SAP UA EMEA Portal
Product information Curriculum materials and tutorials Overview of institutions and lecturers Customer Self Services
Information and software download Remote Login for lecturers and students
© SAP AG/ Slide 33
SAP UA Trainings
© SAP AG/ Slide 34
SAP UA Trainings (cont.)
Mandatory SAP Introduction – Day 1 UCC10 – Introduction: Cooperation within the SAP University Alliances Program Duration: 1 day Intended for new SAP UA member faculty Embedded in SAP introduction week (1 + 1 + 3 days) Also offered at SAP UA EMEA User Group Meeting
Further basic trainings UCC20 – SAP Overview (SAP Introduction – Day 2) GBI 2.1 curricula (SAP Introduction – Days 3 - 5) SAP BW/BO training (5 days)
© SAP AG/ Slide 35
SAP UA EMEA Portal
Public Area News UA Concept Cooperations Disclaimer
© SAP AG/ Slide 36
SAP UA EMEA Portal (cont.)
Members Area (Login with U-User) Each lecturer can request a U-User from the central contact person at his institution Structure:
U _ _ _ _ _ _ _ _ _
Example:
U 2 G B 0 0 1 P T 1
1 for Magdeburg
2 for Munich
Initials
1 for Munich
GB for Great Britain
Country Cons. number
Cons. number
Cons. number
Cons. number
PT for Peter Tester
© SAP AG/ Slide 37
SAP UA EMEA Portal (cont.)
Members Area News Products Events Infosystem Cooperations Customer Self
Services About us
www.sap-ucc.com/emea
© SAP AG/ Slide 38
Agenda
1
3
2
4
5
6
7
The SAP University Alliances Program
The UCC Concept
UA/UCC Services
UA Member Tasks
Communication between UA Member and UCC
Pilot Projects
SAP Services
© SAP AG/ Slide 39
UA Member Roles
Legal contact person*: Head of UA member institution (president, rector, director etc.) Signs hosting agreement between UCC and UA member
Billing contact person*: Person responsible for invoices annually sent by UCC
Central contact person*: Central contact for SAP and UCC Forwards information to all registered lecturers as well as persons interested at UA
member institution Contact person for contract changes Performs registration and deregistration of lecturers at UA member institution Explains services and tasks to new lecturers Manages SAP system access data (user accounts)
* Mandatory role
© SAP AG/ Slide 40
UA Member Roles (cont.)
Deputy central contact person: Takes on responsibilities if central contact person is absent Guarantees information flow
Technical contact person: Administrator at UA member institution Installs and maintains SAP GUIs, network ports etc.
Lecturer: Contact person for students Performs month-end and year-end changes Announces lectures and exams Sends precise problem descriptions (system ID, client, transaction, description) Is responsible for self-developed programming in SAP systems Maintains personal contact data
© SAP AG/ Slide 41
UA Member Tasks
Maintain personal data on SAP UA EMEA Portal
Accounts for new lecturers can be created by central contact person or his/her deputies on SAP UA EMEA Portal (Customer Self Services)
Password reset by central contact person or his/her deputies on SAP UA EMEA Portal (Customer Self Services)
Name all lecturers who would like to use UA/UCC services
Participate in one-day mandatory training (SAP introduction – Day 1)
Announce lectures and exams
© SAP AG/ Slide 42
SAP Product Determination
Current SAP UA EMEA product list on SAP UA EMEA Portal Members Area Products Product list [pdf]
License / Product modifications need to be applied for by central contact person and need to be agreed by SAP UA
UCC leads institution through connection process
New contact will be send to institution to be signed be legal contact person
Product modifications need to be requested at UCC by central contact person
Access data will be sent by UCC via e-mail
© SAP AG/ Slide 43
Maintain Lecturers‘ Data (U-User)
Up-to-date lecturers’ data are important for the support, the delivery of info e-mails from SAP UA and UCCs, further questions from UCCs during the support process, proactive alerts / information by UCCs.
Institutions (central contact person and his/her deputies) are responsible for registration and deregistration of lecturers as well as keeping the institution’s data current.
All registered lecturers can use the Customer Self Services on the SAP UA EMEA Portal to maintain their personal data.
Only central contact persons or their deputies can
delete (deactivate) lecturers who are no longer teaching at this institution, create new U-User accounts, reset passwords for lecturer accounts.
© SAP AG/ Slide 44
Install SAP GUI
Download via SAP UA EMEA Portal (Members Area Products SAP GUI)
Available are SAP GUI for Windows and for JAVA
Note: Install SAP GUI + patches
Lecturers can use SAP GUI to access UCC systems form campus as well as from home (Remote Login)
Students can generally use SAP GUI to access UCC systems from campus
Lecturers request SAP GUI settings from institution’s central contact person
© SAP AG/ Slide 45
Install SAP GUI (cont.)
SAP GUI version 7.20 required for Windows 7
Example settings for access to SAP system using logon groups:
System ID: A14
ABAP Message Server: A14Z
SAPRouter string: /H/saprouter.hcc.uni-magdeburg.de/S/3299/H/
Group: UCC_Logon
System Number: 14
Data required on system logon screen:
Client – User name – Password
© SAP AG/ Slide 46
Install SAP GUI (cont.)
Installation server
SAPGUI
OPTION 1:
Local installation
OPTION 2:
Installation from server
Manual installation and update on one PC
Distribution of program files
Distribution of SAPLogon config files
Automatic installation and Update an many PCs
Distribution of SAPLogon config files dependent on installation option chosen (local or server)
Distribution of program files
.
© SAP AG/ Slide 47
Announce IP Addresses
IP addresses or address ranges from which the institution is connecting to the SAP systems need to be announced to the UCC by the central contact person
Connection to SAP systems is possible from known IP addresses only
In case of connection problems please contact your own IT department first and ask them to check whether changes have been made to the network settings, e.g. firewalls
Port 3299 needs to be open for incoming and outgoing connections
© SAP AG/ Slide 48
Announce Lectures
Lectures and exams which use SAP systems need to be reported on the SAP UA EMEA Portal (Customer Self Services) before the semester starts
The following information need to be included: Name of institution Name of lecturer Title of lecture Date, cycle, duration Number of participants (pupils, undergraduates, graduates) SAP systems and clients used
This enables the UCC to Contact lecturers in case of system problems proactively and ahead of time Determine time slots for unplanned maintenance activities in which no/less users
are working on the SAP systems Better size the hardware and infrastructure needed Notify lecturers of time conflicts, e.g. with maintenance window
© SAP AG/ Slide 49
Basic Settings
Perform year-end closing
Perform month-end closing in Materials Management (MM)
Perform month-end closing in Financial Accounting (FI)
UCCs create and maintain tutorials with a step-by-step guide
Tutorials can be found on the SAP UA EMEA Portal (Members Area Infosystem Material
Tutorial for month-end closing
Tutorial for year-end closing
Please note that you need to download the tutorials for you SAP system release!
© SAP AG/ Slide 50
User Management
In the responsibility of central contact person and lecturers
Transaction SU01 Maintain User (create, change, display, delete, lock/unlock)
Transaction ZUSR or SU10 User copies and mass maintenance
Recommended profiles Development User Mgmt. Configuration Template
Z_UCC_GBI_CURRICULUM - - - GBI_STUDENT
Z_UCC_GBI_LECTURER - √ √ GBI_LECTURER
SAP_ALL (Profil) √ √ √
© SAP AG/ Slide 51
Set Up Local Printer
End users can Display and delete their own print orders (spool orders) Change parameters of their spool orders Print their spool orders
The spool administrator (usually a UCC support team member) can Check spool consistency Maintain the spool
Printer „LOCL“ (local standard printer) is set as default
SAP prints to local standard printer in Windows or other operating system
Hint: Change printer setup in operating system rather than in SAP!
© SAP AG/ Slide 52
Agenda
1
3
2
4
5
6
7
The SAP University Alliances Program
The UCC Concept
UA/UCC Services
UA Member Tasks
Communication between UA Member and UCC
Pilot Projects
SAP Services
© SAP AG/ Slide 53
Availability and Communication
Monday through Friday from 8am to 6pm CET on working days at UCC location
Standard support requests:
Questions about technical operation
Application requests
Organizational requests
Application support is not covered by hosting agreement!
However, we are answering such request dependent on our knowledge and availability/capacity.
UCC Magdeburg: SAP UCC Service Desk
UCC Munich: [email protected]
© SAP AG/ Slide 54
Availability and Communication (cont.)
Contractual requests:
UCC Magdeburg: SAP UCC Service Desk
UCC Munich: [email protected]
Critical requests: Example: Connection problem to SAP system during a lecture
Telephone hotlines:
UCC Magdeburg: 0700-SAPUCCMD (0700-72782263)
UCC Munich: 0700-SAPHCCTUM (0700 / 727 422 88)
© SAP AG/ Slide 55
Multi-level Support Structure
1. Students, lecturer
Information on SAP Help Portal (http://help.sap.com)
SAP notes on SAP Service Marketplace (http://service.sap.com)
Search for solution on SAP UA Community Portal and SAP UA EMEA Portal
2. Lecturer, central contact person + deputies
Support request to UCC team responsible
3. UCC Support
Support ticket processing
Forwarding to SAP Support if necessary
The SAP UCC Service Desk
© SAP AG/ Seite 56 56
Nutzer
SAP Active Global Support
SAP Service Marketplace
SAP
SAP UCC Support
SAP Solution Manager
1 Provides solution
or
3 4 Provides solution
2
SAP UCC Solution
Database
Notes Database Service Products Best Practices DB
SAP System
or Work Center
Create Support
message
Search for
Find
solution
Forward Support
Message
Provides solution
solution
The SAP UCC Service Desk (cont.)
© SAP AG/ Seite 57
1. Creating a message out of the SAP system:
2. Enter descriptive short and long text.
Then send the message. 3. Log in with your U-User
The SAP UCC Service Desk (cont.)
© SAP AG/ Seite 58
Enter: • System • Client • Priority • Subject • Short and long text
To create a new message choose „New
Message“
The SAP UCC Service Desk (cont.)
© SAP AG/ Seite 59
Overview of your support messages:
© SAP AG/ Slide 60
Agenda
1
3
2
4
5
6
7
The SAP University Alliances Program
The UCC Concept
UA/UCC Services
UA Member Tasks
Communication between UA Member and UCC
Pilot Projects
SAP Services
© SAP AG/ Slide 61
Pilot Projects
UA member objectives
Teaching on up-to-date SAP solutions
Build up SAP competence in new teaching/research fields
UCC objectives
Decision on hostability of SAP solution in UCC environment
Decision on teachability of SAP solution within SAP UA community
SAP objectives
Roll-out of newest SAP software to SAP UA Community
Hosting concept
New curriculum
© SAP AG/ Slide 62
Collaboration among Project Team
UA Member
UA Member (Pilot) SAP
UCC MD/TUM (Pilot)
SAP (Pilot)
HP (Pilot)
IBM (Pilot)
IBM
HP
UCC MD/TUM
T-Systems
T-Systems (Pilot) Form
project team
© SAP AG/ Slide 63
Overview of Pilot Projects
Projects completed SAP SCM (Magdeburg) SAP BW/SEM (Magdeburg) SAP CRM (Magdeburg) SAP NetWeaver XI (Munich) SAP NetWeaver MDM (Magdeburg + Munich) SAP Solution Manager (Magdeburg) SAP industry solutions (Magdeburg + Munich) SAP ERPsim (Munich)
Current projects SAP SRM (Magdeburg) SAP Business ByDesign (Magdeburg + Munich) SAP Business Objects (Magdeburg + Munich) SAP NetWeaver Composition Environment (Magdeburg)
© SAP AG/ Slide 64
Example Results: Pilot Project SAP SCM
Project partners Otto von Guericke University Magdeburg, SAP UCC Magdeburg
Hosting specifics
Several UA member institutions share one SAP SCM installation Name spaces need to be set up and used
Curriculum material
SAP APO overview
Availability for all UA members: December 2004
© SAP AG/ Slide 65
Agenda
1
3
2
4
5
6
7
The SAP University Alliances Program
The UCC Concept
UA/UCC Services
UA Member Tasks
Communication between UA Member and UCC
Pilot Projects
SAP Services
© SAP AG/ Slide 66
SAP Services
SAP Service Marketplace service.sap.com SAP Support Portal SAP Help Portal
© SAP AG/ Slide 67
SAP Support Portal
http://service.sap.com/support (Login via S-User) Each registered lecturer can request an S-User from ist UCC by e-mail Structure: 10-digit number defined by SAP
S _ _ _ _ _ _ _ _ _ _ Example
S 0 0 0 2 4 0 0 8 8 1
In special cases, lecturers can request S-Users for students as well, e.g. for diploma,
Bachelor, Master theses or similar projects
© SAP AG/ Slide 68
SAP Notes
http://service.sap.com/notes (Login via S-User)
© SAP AG/ Slide 69
SAP Help Portal
http://help.sap.com (without login)