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ASIAN SCHOOL OF BUSINESS MANAGEMENT

POST GRADUATE DIPLOMA IN MANAGEMENT (PGDM)- 2010-2012

TOPIC: HOW CAN BODY LANGUAGE HELP YOU INTOPIC: HOW CAN BODY LANGUAGE HELP YOU IN

INTERVIEW, COUNSELLING & FEEDBACK?INTERVIEW,

COUNSELLING & FEEDBACK?

SUBMITTED TO

Prof.Dr. Nitiranjan Chand

Faculty in Business CommunicationASBM, BBSR

PRESENTED BY-

Swati DuttaRegd. no- PGPM/10-12/57

(Sec-A), Group-1


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Communication is derived from the Latin word communis

means transmitting information .

Communication is any behavior that results in an exchange

of meaning The American Management Association.

The type of communication:

1. Verbal communication

communication through words

2. Non verbal communication

Non-verbal communication simply refers to using bodylanguage and unspoken words to communicate, deliver, andconvey a message.


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The most important thing in communication is tohear what isnt being said -- Peter F. DruckerPeter F. Drucker

Types :

Kinesis facial expression, postures, gestures.Proxemics Communication of space and

proximityChronemics the effect of time on

communication

Oculesis the eye behaviorHaptics the communication of touchParalanguage it refers to voice quality, emotion

and speaking style, as well as features such asrhythm, intonation.


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NON-VERBAL BEHAVIOUR INTERPRETATION

Erect walk Confidence

Standing with arms crossedacross chest

Defensiveness

Sitting with hands resting onthe cheeks

Thinking

Rubbing the eye Disbelief or doubt

Head resting in hand, eyesdowncast

Feeling bored

Tapping or drumming fingers Impatience

Biting nails Nervousness

BODY LANGUAGEBODY LANGUAGE:: "ACTION SPEAKS LOUDER THANWORDS

Body language involves gestures,FacialFacial

expressions, Body movements andexpressions, Body movements and

postures, Eye contact, Touch, Space topostures, Eye contact, Touch, Space to

communicate.communicate.


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HOW CAN BODY LANGUAGE HELP YOU INHOW CAN BODY LANGUAGE HELP YOU IN

INTERVIEW ..???.INTERVIEW ..???.


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An interview is a conversation between two or more people (theinterviewer and the interviewee) where questions are asked bythe interviewer to obtain information from the interviewee..During Interview the following body language plays an importantpart:

Proper Body posture : sitting up straight in the chair : confidentconfident Sitting on the edge of the chair: nervousnervous leaning forward a little to listen to the interviewer: interest andinterest and

attentionattention

Proper Gestures

crossing your arms: defensive move.defensive move. hands loosely on the lap : comfortable with the interview process nodding the head occasionally while speaking: to give more

meaning to the sayingmeaning

to the saying. Hand movements: to support what you are sayingto sup

port what you are saying.

Some of the acts that may irritate the interviewer could include:

Biting nails. Toying with a pen

Eye Contact:. By looking directly at the other person we are giving them a signsig

nof trustof trust .

Body Language of Your Interviewers

The body gestures of your interviewers can give you anindication of how well you are coming across to them. This canserve as a signal to change your approachsig

nal to change your approach at an early stage


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1. Body language provide essential clues and indications about thesuitability for the job.

2. Based on the body language, an interviewer may know whether:

you are confident or not, if you are the shy type or the friendly type, if you are a loner or a team player, or They can tell if you are capable of handling the job, if you are devoted,

or if youre someone who can get along with other employees.

Based on their questions, the interviewer will notonly pay attention to what you say, but also on how you say it.

How you can decode the body language of yourinterviewer in relation to your own body language will determine thethin line if you get that job or not.


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HOW CAN BODYHOW CAN BODY

LANGUAGE HELP YOU INLANGUAGE HELP YOU IN

COUNSELLING..?????...COUNSELLING..?????...


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1. Counselling is the means by which one person helps another tomake a decision about an issue and act on that decision .

2. The counselor should be aware of their posture, facialexpressions, eye contact, hand gestures, dress etc. Some keyfacts related to body language during counselling:

Counselor's smileCounselor's smile makes the person being counseled feelrelaxed and comfortable, warmth & openness.relaxed and comfortable, warmth & openness.

Keep yourfacial expressions relaxedfacial expressions relaxed --friendly.friendly.

Maintaining good eye contactgood eye contact- respect and interestrespect and interestin whatthey have to say.

Hand gesturesHand gestures can make us seem enthusiasticenthusiastic

A relaxed body posturerelaxed bodyposture will help us to appear and feel morefeel more

relaxed and confidentrelaxed and confident.

Head positionHead position will make the people realized that the whetherthe counselor is confident, self assured, serious, authoritativeconfident, self assured, serious, authoritative.

Personal spacePersonal space Avoid being too close or too far away physically becausebeing too closetoo closecan make them uncomfortableuncomfortable or too fartoo farcan make them

feel rejected.rejected.


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Counselor's and the person being counseled, their face, eyes,

hands (gestures), and posture express what is going on inside the

mind.

The body language during counselling :

1. Provides respect and sensitivity

2. freely express the real concerns.

3. Giving attention to the concern and maintain confidentiality.

Smiling, making eye contact, using open gestures, and using goodposture can bring up our level of self-confidence.

Thus it is very important for a counselor toimprove their body language.


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HOW BODYHOW BODY

LANGUAGELANGUAGEHELPS YOUHELPS YOU

ININ

FEEDBACKFEEDBACK

..?????..?????


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Feedback is the response or

the return message from receiver.

The feedback enables thesender to evaluate the

effectiveness of his/her message .

1.1.positive feedback:positive feedback: smile, nodding of the head, direct eye contact, leaning towards front

to listen properly

Body language plays a major role in giving a clear idea aboutthe understanding of the receiver.

1. Positive feedback builds up self confidence

2. Negative feedback suggests to improve our performance.

2. negative feedback: if looking distracted, Cheek on hands-sleepy, angry, blank look, leaning back


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55% of the messages through body language.

Body language tell us a lot about a persons

personality and therefore it is very important to polish

our body language and non-verbal gestures.

Body language helps in determining the interest and

the intentions of the related parties which helps us in

coming to a conclusion.

CONCLUSIONCONCLUSION


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THANK YOU

Presented by Swati Dutta

Regd: PGPM/10-12/57

Sec A, group-1

THE EYES OF THE MEN CONVERSE AS MUCH AS

THEIR TONGUES, WITH THE ADVANTAGE THAT THE

OCULAR DIALECT NEEDS NO DICTIONARY, BUT IS

UNDERSTOOD THE WORLD OVER .

- Ralph waldo EmersonRalph waldo Emerson

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