Bc Presentation(Comm.)

8/3/2019 Bc Presentation(Comm.)

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Business Communication

Presented by :Niharika Rawat

Nitish Nagpal

Ankita Godhawat


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A Thought

A man is seldom better than his conversation

- German Proverb


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What is Communication?

Communication is the giving and receiving of

feedback between individuals and/or groups

for the purpose of exchanging information.


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What is Business Communication?

Business communication is the giving and

receiving of feedback between individuals

and/or groups for the purpose of exchanging

information and altering or enhancing

performance.


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Why is communication important

Inspires confidence

Builds respect in business and social life

Helps make friends Develops a distinct personality

Reveals your ability to others


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Communication Goals

To change behavior

To get action

To ensure understandingTo persuade

To get and give

Information


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The Communication Process

Communication consists of two phases:

1. Transmission phase: information is shared by 2 or more

people.

2. Feedback phase: a common understanding is assured.

Starts with the Sender who wants to shareinformation.

Sender must decide on a message to share

Sender also puts the message into symbols or language,

a process called encoding.

Noise: anything harming the communicationprocess.


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Message Encoding Medium Decoding

Decoding Medium Encoding Message

Receiver

(now sender)Sender

Transmission Phase

Feedback Phase

NOISE

Figure 15.1


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Messages are transmitted over a medium to areceiver.

Medium: pathway the message is transmitted on (phone,

letter). Receiver: person getting the message.

Receiver next decodes the message.

Decoding allows the receiver to understand the message.

This is a critical point, can lead to mis-understanding.

Feedback is started by receiver and states that themessage is understood or that it must be re-sent.


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Communication Issues

Encoding of messages can be done verbally ornon-verbally

Verbal: spoken or written communication.

Nonverbal: facial gestures, body language, dress. Sender and receiver communicate based on their

perception.

Subjective perception can lead to biases and

stereotypes that hurt communication. Effective Managers avoid communicating based on a

pre-set belief.


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Communication Media

Face-to-Face: highest information richness. Can take advantage of verbal and nonverbal signals.

Provides for instant feedback.

Management by wandering around takes advantage of this withinformal talks to workers.

Video Conferences: provide much of this richness.

Reduce travel costs and meeting times.

Verbal Communication electronically transmitted:has next highest richness.

Phone conversations, but no visual nonverbal cues.

Do have tone of voice, senders emphasis and quick feedback.


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Communication Media

Personally Addressed Written Communication:lowerrichness than the verbal forms, but still is directedat a given person.

Personal addressing helps ensure receiver reads it.

Letters and e-mail are common forms. Cannot provide instant feedback to sender but can get

feedback later.

Excellent for complex messages needing follow-up.

Impersonal Written Communication:lowest richness.

Good for messages to many receivers. Little feedback isexpected.

Newsletters, reports are examples.


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Communication Networks in Groups & Teams

Wheel Network

Circle Network

Chain Network

All Channel Network

Figure 15.3


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Communication Networks

Networks show information flows in an organization.

Wheel Network: information flow to and from one

central member.

Chain Network: members communicate with peoplenext to them in sequence.

Wheel and Chain networks provide for little interaction.

Circle Network: members communicate with others

close to them in terms of expertise, office location, etc.

All-Channel Network: found in teams, with high levels of

communications between each member and all others.


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Organizational Communications NetworkFigure 15.4

Formal

Communication

Informal

Communication


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Organization Communication Networks

Organization chart depicts formal reporting channels.

Communication is informal and flows around issues,

goals, and projects.

Vertical Communication: goes up and down thecorporate hierarchy.

Horizontal Communication: between employees of the

same level.

Informal communications can span levels and departments.

Grapevine: informal network carrying unofficial

information through the firm.


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Public Speaking


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The 5-Ps

Prior

Preparation

Prevents Poor

Performance


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From effective conversation to speech

Overcoming Fear

#1 fear

Idea of speech

Know your subject

Know the audience

Target their interest

Organising the speech

Tell them


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Developing Your Presentation

What is your goal? Research your topic

Develop an outline

Create or locate learning aids


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AIDA

ttention

nterest

esire

ction

POWERFUL opener

CLEAR connector

MAIN BODY

POWERFUL close


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Developing Your PresentationMaking the Presentation Interesting

Informative

Fun

Variety

Energy

Audience Interaction


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Practicing Your Presentation

Simulate thepresentation setting

Practice aloud

Practice standing up

Time your presentation

Memorize your opening

few sentences

Watch yourself in amirror


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Presenting

Stage fright

Feelings follow action

Talk to, not at

Eye contact

Dont judge your audience

Pause

Volume

Pace


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Summary

He who fails to prepare, prepares to fail!


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Thank You


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Documents

Bc Presentation(Comm.)