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What makes an intranet social? Why should you want one? How do you assess the social tools available to see which would fit your needs?I addressed these questions in a webinar for Elcom Technology, and here are the slides from that talk.
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@elcomCMS #elcomSocial
Social Intranets Social Intranets – Taking advantage of social within your organisation.
Presented by: Angus McDonald Technical Director, Elcom
Date: 9th May 2012
Online Webinar
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Angus McDonald Technical Director
Lee-Sia Yuen Marketing Manager
Meet Your Panel
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How to ask a question
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House keeping Tweet, tweet
#elcomSocial
@elcomCMS
What is this ‘social’ thing?
“Social media includes web-based and mobile based technologies which are used to turn communication into interactive dialogue between organizations, communities, and individuals.”
Wikipedia
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Social Intranet AKA
Enterprise 2.0
Collaborative Intranet
Digital Workspace
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Why?
Everyone
Emergence
Effective/Efficient
Easily Adopted
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Really why?
Knowledge
Wisdom
Purpose
Progress
“Information becomes knowledge when given context by someone, and is most truly what they know about something.”
Angus McDonald
“Wisdom is the correct application of knowledge to our daily lives and work.”
Angus McDonald
Purpose
“This article underscores the practical value of harnessing stories as resources for changing, as well as understanding, employees’ experiences.”
Adam M. Grant The Significance of Task Significance
Progress
“Our research showed that, of all the events that have the power to excite people and engage them in their work, the single most important is making progress – even if that progress is a small win.”
Teresa Amabile, author The Progress Principle
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How?
Lots of good tools
Need to test tools vs key qualities
key social qualities
1. It must be usable
“Usability is a major factor in whether staff will be able (and willing) to make use of a new technology.”
James Robertson Step Two Designs
Easy for Everyone
Not just easy for dedicated authors
Easy for casual users!
Easy for external stakeholders too!
2. Enables push and pull
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Problems With Push
Spamming interrupts work
Results in email-version-hell
New staff don’t have it
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Advantages of Pull
Get it when you want it.
Get it how you want it:
–Email, RSS, Text, Website Inbox
Get what you want.
3. Supports emergence
emergence
Used with Permission http://www.flickr.com/photos/nnova/377602152/
http://www.flickr.com/photos/nnova/377602152/
emergence
4. Plays nicely with others
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Playing Nicely
• LDAP/AD Integration
• Single-sign On
• Web Service API
5. Not a problem for IT
5
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5 Social Tool Examples
1. Blogs
2. Team Rooms
3. Wikis
4. Microblogging
5. Staff Directory
Blogs
1. Usable 2. Enables Push & Pull 3. Supports Emergence 4. Plays Nicely With Others 5. Not a Problem for IT
Team Rooms
1. Usable 2. Enables Push & Pull 3. Supports Emergence 4. Plays Nicely With Others 5. Not a Problem for IT
Wikis
1. Usable 2. Enables Push & Pull 3. Supports Emergence 4. Plays Nicely With Others 5. Not a Problem for IT
Microblogging
1. Usable 2. Enables Push & Pull 3. Supports Emergence 4. Plays Nicely With Others 5. Not a Problem for IT
Staff Directory
1. Usable 2. Enables Push & Pull 3. Supports Emergence 4. Plays Nicely With Others 5. Not a Problem for IT
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Questions & Answers
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Wrap Up - Thank You!
Angus McDonald Technical Director [email protected] 02 8064 0967 www.elcom.com.au
