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Welcome to

Building a Successful Intranet Business Casewith:

Steven OsborneIntranet Strategist@Steven_Osborne

Sara BurgessIntranet Evangelist@SaraLFBurgess

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Please ask questions using the Questions Interface in your GoToWebinar toolbar.

How to ask questions...Business Case

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How to ask questions...Business Case

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Welcome to

Building a Successful Intranet Business Case

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Which one are you?

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Increased Business Efficiency

Improved Staff Morale

Increased Revenue

Reduced Direct Costs

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Increased Business Efficiency

One stop shop for information

Document ManagementEnsure key documents and communications are channelled through the intranet.

Reduce duplication of effort

Social IntranetShare knowledge and collaborate; sales team sharing knowledge on competitors to help win pitches.

Quicker access to right information

Intelligence StoreWhat do people look for, and how? Can you ensure that the right content finds them?

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Identify Pain Points

Challenges with current intranet

Challenges faced by users

Challenges faced by business

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What to do

Online Surveys

Focus Groups

Stakeholder Interviews

Workplace Observation

Usability Testing

Usage Statistics

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Identify other challenges

No-one uses it

Ineffective Search

Difficult to upload content

Irrelevant Content

Lack of collaborative tools

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Key People

HR

Communications

IT

Marketing

Knowledge/Information Management

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Opportunity Statements“We have the opportunity to improve our customer service performance by …”

“A new intranet will give us the opportunity to break down silos and improve cross function communication.”

“This is an opportunity to introduce a more streamlined process to save time and duplication of effort. “

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ROI

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The Maths bit …

Return on Investment % =Gains from Investment – Cost of Investment

Cost of Investment

66% =£50,000

-£30,000

£30,000

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Classic Intranet ROI

“Increase Productivity”

Information Retrieval Process Improvement

Reducing Duplication of EffortIT Savings

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Identify problems and solve them

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Question Time

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