SPEAKING SKILL BUILDING Module: Planning a Trip to Banff

Source: www.esl-library.com

Task: Making a Hotel Reservation: Role-Play

Competencies: I. Interacting with Others III. Getting Things Done

Directions: For this module, we have been learning about travel in Canada. For today’s

activity, you will be practicing a role-play related to booking a hotel room. This is something

that is essential to the language needed for travel. Find a partner and develop a role-play

for making a hotel reservation.

Receptionist: Good afternoon. How can I help you?

Guest: Hi! I’d like to make a reservation / Hi there! I was wondering if I could make a

reservation? / Hi! Would I be able to make a reservation please?

Receptionist: When will you be arriving? /What date were you planning to arrive? / Sure!

When will you be arriving?

Guest: I will be arriving on September 21st / I’ll be there on September 21st.

Receptionist: Ok. How many people will be in your party? / How many people will be

staying with you? /Great! For how many people?

Guest: There will be two of us. / Just two please. / Myself and my wife/ husband/

sister/ friend etc.

Receptionist: For how many nights? / How many nights will you be staying? / How long will

you be staying?

Guest: For 2 nights. / I will be there until the 23rd. How much is it going to be for

each night? / What is the total going to be? How much will that cost? / How

much do you charge per night?

Receptionist: The cost per night is $99.95. What is your name? / What name will the

reservation be under? / Could I get your name please?

Guest: My name is _____________________ (Spell it)

Receptionist: Okay, I have reserved the room for you on the 21st of September of January

for 2 people staying for 4 nights/ Your room has been reserved for

September 21st to September 23rd.

Guest: Thank you very much. I really appreciate it / That’s great! Thanks very much

for all your help!

Receptionist: Not a problem. It’s my pleasure! Is there anything else I can do for you?

Guest: No that’s great! Have a nice day!

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Prepared by Kerry Howard and Jana Ciobanu for the TESL Canada-2015