Glenn Brown822 Grenon Ave

K2R 6g2 Ottawa, Ontario

6138822152▪ midge.34@hotmail.com ▪

SUMMARY:

High energy team member focused on customer delivery. Work experience includes 16 years industry experience focusing on customer satisfaction for professional installations, including network installations, and fabrication of custom medical equipment and maintenance.

SKILLS:

COMPETENCIES:

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Customer Service Training junior employees Soldering Supervising work sites Costing job sites Forklift

Warranty servicing ESD Network installation Network commission Test and verification First aid

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COMPUTER:

Microsoft Office 2003: Word, Excel Clear View software system, Product ordering Network traffic simulation software for Nortel, Acatel/Lucent and Cisco Reading Auto Cad drawing for custom medical equipment assembly

EXPERIENCE:

Target Canada 2014-2015

Ottawa, Ontario

Store Facilities Technician

Ensure assets and conditions meet Maintenance Standards

Guarantee interior and exterior of the store is neat and clean

Support new Remodeling and closing of activities

Partner and communicate with vendors to resolve issues

Validate and monitor vendor’s work to ensure quality and efficient services

Provide quest services

Respond to emergency issues/events support disaster/crisis recovery

Maintain accurate records of maintenance activities

Preventive maintenance checklist

Perform irrigation systems maintenance

Operator-certified for baler, compactor ,pallet jacks, stackers, human lifts, forklifts

Proficiency in operating power tools, HVAC, wet/ dry and litter vacuum, and other power equipment (as Labor Laws permit)

Maintains familiarity with operating and safety procedures of all equipment

Tank, Pump & Meter Ltd 2013 -2014Ottawa, OntarioElectrical Specialist (Tank Trucks) Technician

Troubleshooting issues related to the electrical setup of vehicles being serviced or built Assembly and installation of electrical circuits used in production Running of electrical wiring throughout the vehicle Reading and deciphering wiring schematics associated with builds Using the computer for work associated with weights and measures Performing truck meters calibrating to weights and measure standards

Arc Healthcare Solutions 2012 - 2013Ottawa, OntarioTechnician

Read and interpret Auto Cad drawing for assembly of medical equipment. Perform testing of equipment used for sterilization in hospitals

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Audit stockroom for inventory for production floor Create assembly documentation for equipment assembly Provide feedback reports for engineering on prototype build errors Assemble prototype medical equipment for customers

Renaissance Repair & Supply 2011 - 2012Kanata, OntarioNetwork Installation test and repair technician

Installation of High speed networks, Nortel, Cisco, Alcatel, Newbridge, Lucent Perform verification tests and repair to high speed optical line cards Service all -48V power bays Ensure test procedures are current and network bays commissioned Provide documentation of test procedures for network traffic Inventory network cards for repair Health and safety representative for engineering and technicians

Fridgen Fenestration 2008Ottawa, OntarioProfessional Glass Installer

Ensure customer expectations are met or exceeded Supervise customer service team members Report inventory usages, timecards, customer counts, payroll issues with head office

B&L Glass Installations 2007Ottawa, OntarioProfessional Glass Installer

Independent business owner for purpose of installing windows door and replacement glass

Secondary contractor for local businesses overflow Ensure customer expectations are met or exceeded Provide customer service in friendly family oriented atmosphere.

Nepean Glass 2005Ottawa, OntarioProfessional Glass Installer

Ensure customer expectations are met or exceeded Supervise customer service team members Report inventory usages, timecards, customer counts, payroll issues with head office Coach and develop staff to ensure necessary skill sets are met

Seaway Glass 1996Ottawa, OntarioProfessional Glass Installer Supervisor

Ensure customer expectations are met or exceeded Supervise customer service team members (10 to 15 per shift) Report inventory usages, timecards, customer counts, payroll issues with head office Coach and develop staff to ensure necessary skill sets are met

EDUCATION:

Ontario Secondary School Diploma Secondary Program of Study: Communications Customer service WHIMS Safety Training Industrial job site safety training Martial Arts training

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Selected member to instruct female self defense classes

HOBBIES: Home based repair for friends and family of house hold electronic items including rewiring, solder repair of computer, VCR’s, DVD’s, appliances, power supplies, fan motors and small motor cleaning/repair. Recent focus on gaming consoles due to high cost of replacements.

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