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Work Experience: US Dept of HUD PIH NWONAP 909 1st Ave Suite 300 Seattle, WA 98104 United States 03/2010 - Present Salary: 48,509.00 USD Per Year Hours per week: 40 Series: 0303 Pay Plan: GS Grade: 7 Program Assistant (This is a federal job) Duties, Accomplishments and Related Skills: Duties, Accomplishments Related Skills Primary responsibilities are Archiving Congressional release correspondence documents prepared on HUD Forms 52734A 52734B for Indian Hsg. Block Grants Indian Comm. Dev. Block Grants. Dun Bradstreet numbers as well as Executed Funding approval agreements & compliance notifications. Federal Financial Reports quarterly semi-quarterly annual. Financial award notifications Grant approval letters. FOIA Freedom of Info. Act Asst. Ft Worth Accounting docs. August 2014 to Current. LOCCS conversion program to eLoccs assistance to Jacqueline Rooths CFO in Washington DC and Wayne Johnson ONAP DC representative guidance for Region 10 Tribes and Housing Authorities to new system. Sensitive handling of confidential information including social security numbers. Line of Credit Control entry Doc for Grantees accessibility Doc to Washington DC. Minority Business Reports. Performance Tracking Database detailed data entry. Resident Opp. supportive Service Grants. Rural Hsg. Economic Dev. Grants. SAMs System for award Mgmt. conversion from CCR Central Contractor registry focal point. Section 184 Home Loan Asst. TIN Tax ID verification for Grantees. Responsible for Dept. In House Library Phone support of Region 10 Federally recognized Tribes & other incoming calls throughout the country for Asst. with Hsg. Purchasing or refinancing a home Homeless resources and referrals to Public Hsg. for other options. Requiring knowledge of HUD resources Tribal options. As well as incoming inquiries for Area Training conference Filing for Grants Mgmt. Region 10 all Federally recognized Tribes Hsg. Authorities. FCAS Formula current assisted stock allocations FONSI Finding of No significant Impact, HUD Form 1044, HUD Form 1199-A, HUD Form 27053, HUD Form 27054, HUD Form 2880, HUD Form 4125, HUD Form 52734-A, HUD Form 52734-B, HUD Form 7015.15, HUD Form 7015.16, ICDBG Indian Comm. Dev. Grants IHBG Indian Hsg. Block Grants & Housing.

3-2016 Resume version 2

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Work Experience:

US Dept of HUD PIH NWONAP909 1st AveSuite 300Seattle, WA 98104 United States

03/2010 - PresentSalary: 48,509.00 USD Per YearHours per week: 40

Series: 0303 Pay Plan: GS Grade: 7

Program Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

Duties, Accomplishments Related Skills Primary responsibilities are Archiving Congressional release correspondence documents prepared on HUD Forms 52734A 52734B for Indian Hsg. Block Grants Indian Comm. Dev. Block Grants. Dun Bradstreet numbers as well as Executed Funding approval agreements & compliance notifications. Federal Financial Reports quarterly semi-quarterly annual. Financial award notifications Grant approval letters. FOIA Freedom of Info. Act Asst. Ft Worth Accounting docs.

August 2014 to Current. LOCCS conversion program to eLoccs assistance to Jacqueline Rooths CFO in Washington DC and Wayne Johnson ONAP DC representative guidance for Region 10 Tribes and Housing Authorities to new system. Sensitive handling of confidential information including social security numbers.

Line of Credit Control entry Doc for Grantees accessibility Doc to Washington DC. Minority Business Reports. Performance Tracking Database detailed data entry. Resident Opp. supportive Service Grants. Rural Hsg. Economic Dev. Grants. SAMs System for award Mgmt. conversion from CCR Central Contractor registry focal point. Section 184 Home Loan Asst. TIN Tax ID verification for Grantees. Responsible for Dept. In House Library

Phone support of Region 10 Federally recognized Tribes & other incoming calls throughout the country for Asst. with Hsg. Purchasing or refinancing a home Homeless resources and referrals to Public Hsg. for other options. Requiring knowledge of HUD resources Tribal options. As well as incoming inquiries for Area Training conference

Filing for Grants Mgmt. Region 10 all Federally recognized Tribes Hsg. Authorities. FCAS Formula current assisted stock allocations FONSI Finding of No significant Impact, HUD Form 1044, HUD Form 1199-A, HUD Form 27053, HUD Form 27054, HUD Form 2880, HUD Form 4125, HUD Form 52734-A, HUD Form 52734-B, HUD Form 7015.15, HUD Form 7015.16, ICDBG Indian Comm. Dev. Grants IHBG Indian Hsg. Block Grants & Housing.

Plans Imminent threat Grants, Indian preference cert., LOCCS Line of Credit Control System RHED Rural Hsg. Economic Dev. Grants RIF Rural Innovation Fund Grants ROSS Resident Opp. supportive Services TIHD Traditional Indian Hsg. Dev.

I manage maintain Archive records disposition with a high degree of independence accuracy of the Depts. records which includes preparation organization of files to be sent to National archives in Sandpoint. Including form HUD SF 135 info. record keeping of all files. Upkeep of in house excel spreadsheet.

Pick up process Dept. mail including both Grants Mgmt. Grants Evaluation Section 184 home loans Administrator mail. Date stamp Doc in record logs distribution. All correspondence is handled with confidentiality discretion. Log in monitor for functional Div. as well as drafts of legislation regs. draft books notices similar program related

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material circulated for review comments. Maintain official references for location status of the Div. assignments. Review all incoming correspondence program related material to determine if material has been properly routed or the subject material has undergone prior review make recommendation that review be conducted by appropriate staff.

Provide adm. programmatic support to the Div. functional teams with guidance from the Senior Advisor or Div. Director experienced Grants Mgmt. Specialists. Assemble organize facts data info. on programs as background for meetings hearings briefings reports assist in providing logistical support for briefings of individuals organizations.

Prepare assemble proofread correspondence reports manuscripts scan into mainframe system in a manner consistent with established Formats guidelines. Review info. On grant applications or other program related documents for missing or incorrect data advise applicants of additional info. needed to continue grant process.

PTD Performance Tracking Data base. Research & respond to related questions from program recipients. Maintain update data & info. into automated data system. Additional work for Debbie Peavler Stewart Regional Env. Perform other duties as assigned. Previously fill in Duty Officer for Regional Admin.

SF 425 Federal Financial reports processing quarterly, semi annual and reports Average Federal Funds Processed quarterly 60m.

Supervisor: Tom Carney (206-220-6204)Okay to contact this Supervisor: Yes

State of Washington Employment SecurityPO Box 47076SeattleBurien, WA 98146 United States

08/2009 - 03/2010Salary: 14.25 USD Per HourHours per week: 40

Unemployment Specialist 3

Duties, Accomplishments and Related Skills:

Graduated Training process initial claims for unemployment insurance benefits re open claims add claims make monetary determinations make monetary re determinations and complete tracers and affidavits of loss for Washington basic unemployment insurance claims process Total Temporary Disability TTD claims military claims UCX federal claims UCFE interstate liable interstate agent and combined wage claims CWC conduct telephone interviews in order to complete claims. Review documents for completeness and for processing. Identify specific issues relative to eligibility and refer to adjudication for determination when appropriate. Completed an intensive training program and utilize knowledge of related laws to processing unemployment insurance claims. GUI GUIDE Oracle Taxis MS office suite.

Supervisor: Bruce Meline (2067666010)Okay to contact this Supervisor: Contact me first

Department of the Treasury Internal Revenue Service915 2nd AveSeattle, WA 98104 United States

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10/2008 - 05/2009Hours per week: 40

Series: 0962 Pay Plan: GS Grade: 5

CSR Accounts Management (This is a federal job)

Duties, Accomplishments and Related Skills:

Performed a full range of administrative and technical assistance to individuals and or business primarily through telephone contact addressed diverse issues problems that could not be answered or resolved routinely applied a wide range of tax processing regulatory requirements and procedures as administered by the Internal Revenue Service elicit sensitive personal and financial information made determinations and used sound judgment concerning controversial matters and develop analyzed and evaluated information involving the research of records

Supervisor: Elizabeth Klarenbeck (8003672884)Okay to contact this Supervisor: Contact me first

ComcastFife,WA, WA United States

09/2006 - 02/2008Salary: 55,000.00 USD Per YearHours per week: 55

Customer Care Executive

Duties, Accomplishments and Related Skills:

Excellent communication skills demonstrated by diffusing highly concerned customers sales service issues credit adjustments and billing fraud investigations discounts residential and Military moves sensitive handling of personal confidential and proprietary information payments via checking debit or credit card received proficient Customer Quality experiences consistently in top of department highly goal driven exceeded company goals expectations and deadlines excellent attendance. Detailed multi task organized prioritize record data maintenance time Management troubleshooting processes and understanding technical terminology CATV Regulatory compliance FCC regulations Fair Dept collections practices Act Federal Bankruptcy Law IRS OSHA Payment Card Industry Standards Safety. CSGACSR MS office suite

ComcastFife, WA, WA United States

07/2003 - 09/2007Salary: 45,000.00 USD Per YearHours per week: 55

Collector

Duties, Accomplishments and Related Skills:

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Consistently in top total dollars collected call center excellent communication skills diffused highly upset customers collections of 30 60 90 day accounts payments via electronic processing systems billing issues debits credits and adjustments residential disconnect and reconnect fraud investigations sales reliable dependable self motivated fast paced with effective multi task skills prioritized workload highly goal driven with proven ability to meet and exceed company goals expectations and meet deadlines. Chosen by leadership to be department stand as Supervisor support cross trained new hires. Perfect attendance recognized as Senior Management Executive and received Ambassador Awards. Assisted in facilitating team meetings and Safety Committee Member for 2 years designed and published Newsletter. CSGACSR MS office suite 2003

Parker Services and Account TempsFederal Way,WA, AL United States

07/2002 - 12/2002Salary: 15.00 USD Per HourHours per week: 40

Accounting Specialist

Duties, Accomplishments and Related Skills:

Accounting Specialist Jan 06 2003 to Feb 06 2003 Opti Staffing Bookkeeper for Thunderbird Trading Post Inc. Data entry into Peachtree 2003 general ledger and auditing 2002 records Oct 2002 to Dec 2002 Debt Recovery Admin Parkers Services for Ascend United an affiliate of WA. Credit Union League. Managed Debt Sales for over 500 Credit Unions nationwide edited documents and manuals handled proprietary information direct support to Director and VP of program. Word Excel Access and Outlook July 2002 to Sept 05 2002 Accountemps Analytical Asst. Russell Mellon Mercer Project. Built Board Reports Billing and Spec Sheets for pension funds for Mercer. Excel Outlook ODMS RAMPRO and in house Reference systems.

Conseco FinanceFederal Way.WA, WA United States

09/2001 - 06/2002Salary: 13.00 USD Per HourHours per week: 45

Collector

Duties, Accomplishments and Related Skills:

Mobile Home in park and land 30 60 90 day past due loans payments and payment deferments foreclosures repossessions fraud investigations sales transfers of equity Title transfers Freddy Mac and Fanny Mae. Software: AS 400 GTCF4 MS office excel word Internet PowerPoint e collect and Western Union. Courses in FLG Fair Lending Group GLB General Lending Privacy NFPA National Flood Protection collections and sales Mortgage

QwestSeattle,WA, WA United States

02/2001 - 07/2001

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Salary: 12.00 USD Per HourHours per week: 50

Collections and Sales Consultant Credit Management

Duties, Accomplishments and Related Skills:

Collections and Sales Consultant Credit Management Feb 2001 to July 2001 Past due and current bills NSF checks payment deferments adjustments payments. Sales and Service of phones DSL products new installations jacks and wiring disconnect and reconnect of service handled confidential and proprietary information. Lotus 1 2 3 MS office suite excel word Internet outlook access CCPO E collect BOSS CARS EFT RISX POTS EFT Facility check CRI Krystal

Accountemps and AdeccoFederal WA, AL United States

08/1999 - 01/2001Salary: 13.00 USD Per HourHours per week: 40

Administrative and Accounting Specialist

Duties, Accomplishments and Related Skills:

October 2000 to Dec 2001 Accountemps Admin. Specialist AP for NW Interpretive Assoc. Division of the State Forestry Dept. Payroll State School Directors Assoc.. Collector Conseco Finance for 4 months. MS office suite and AS 400.

July 2000 to Sept 2000 Manpower Staffing Accountant for Catholic Community Services in Seattle. Payroll on ADP PC for windows for exempt and non exempt employee’s garnishments retirement plans State Federal Medicare overtime new hires terminations adjustments weekly and semi weekly download to ADP systems verifications of hours and checks payables and receivables issued checks. MS office suite Word Excel and MAS 90.

March 2000 to June 2000 Washington Mutual Bank Seattle Administrative Assistant Corporate. Purchasing supporting the First V.P. Director of Corp. Travel and the purchasing department. Software: In house Banking Product system and E mail system MS office suite: Word Excel Lotus 1 2 3 Access Schedule Plus and Internet based systems

Weyerhaeuser Corporate Administrative Assistant for Pulp Information Technology direct support to Director Applications Manager supported 20 team members. Performed purchasing functions working with vendors researching item requests creating purchase requests and purchase orders shipping receiving coding invoices for payment payables and receivables manage supplies P and L balances plan arrange and coordinated group meetings training sessions travel arrangements arrange facilitate individual itineraries schedules calendars prepare and compose presentations reports staff meetings and meeting minutes proprietary filing systems phone coverage screen incoming mail editing creating excel spreadsheets access database preparation and gathering of time sheets.

Port of Seattle at Sea Tac Airport Staff Assistant worked directly with General Manager of Airport parking. Responsibilities were manage conversion of parking program cash deposits receipts phones confidential employee documents wages hours computations of taxes sick and vacation leave faxes credit card reimbursements of large and small corporations created access data base for tracking of reimbursements for parking fees.

Weyerhaeuser Corporate Administrative Assistant Supported Director of Compensation Vice President of Labor

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Relations Manager of Human resources Director Corporate Employee Relations and six compensation employees. Responsibilities were to organize prioritize conflicting work tasks meet tight deadlines manage confidential information social security numbers addresses pay scales benefits composed and distributed correspondence. Corporate Compensation team meetings scheduling logistics and recording meeting minutes manage travel itineraries expense reports tickets catering filing phones MS office suite exchange schedule plus executive compensation in house software PowerPoint excel word access high level responsibilities and proprietary information

Key BankAuburn, WA United States

08/1998 - 04/1999Hours per week: 40

Customer Service Professional

Duties, Accomplishments and Related Skills:

Aug 1998 to April 1999 Loan balances credits collections credit card balances checking savings lines of credit ATM and credit card pin resets transfers installment and equity loans sales referrals and products CD rates handled confidential and proprietary information. MS office suite word excel access In house E mail BOSS CARS TCS CCPO E collect

Various temporary agenciesKent, WA United States

12/1996 - 08/1998Salary: 12.00 USD Per HourHours per week: 40

Accounting and Administrative Specialist

Duties, Accomplishments and Related Skills:

Nov 1998 to August 1998 Custom Office Design Office Manager Payroll Collections Data Entry Purchase orders Billing Taxes. Software: Quicken Books Word Excel Peachtree Outlook.Nov 1997 to Jan 1998 Manpower Flow Industries Kent Blueprint achieve creator and accounting created blueprint archive for Flow and Spider International highly confidential and proprietary information. Excel word Peachtree.Dec 1996 to Feb 1997 Landmark Industries Production Scheduler Production Scheduling of Plant Employees and products produced Receptionist Blueprints Billing and other responsibilities. Company Closed.

Kelly TempsFederal Way, WA United States

02/1994 - 11/1997Salary: 12.00 USD Per HourHours per week: 40

Accounting and Administrative Specialist

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Duties, Accomplishments and Related Skills:

Kelly Temps Federal Way WA Accounting and Administrative Specialist Feb 1994 to Nov 1997 Weyerhaeuser Purchasing and Transportation as a Transportation assistant. High volume data entry into paradox customized system for freight bills of lading cost estimates rail tariffs for mills lumber yards rail line costs nationwide. MS office Rumba Paradox Schedule Plus.

Corp. Medical Center Admin. Secretary Awarded for reverberation and cost cutting methods for the Ex. Medical program. MS office Rumba Excel Access Word Medical filing.

Crisis Emergency Preparedness project for Earthquake Safety Award for Methodologies and contributions towards program. Software: MS office Rumba Excel Access Word Schedule+. Recycling Center Accounting Specialist II AP AR Reconciliation GL back up reception.

Accounting Specialist May 1997 to July 1997 Weyerhaeuser Recycling Center Accounting Specialist II Fill in Switchboard Receptionist Accounts Payable preparation coding data entry into excel and an in house main frame system for the Payables specialist receivables billing checks coding matching batching preparation for daily deposit. Weekly and month end assistance with reconciliation general ledger. Time Sheet entry into and in house customized system calculation of hours for salary hourly temporary staffing for management review and approval.

Administrative Secretary March 1996 to July 1996Weyerhaeuser Payroll Consolidation Project Administrative Secretary. Project was a nationwide reverberation of Weyerhaeuser' s payroll processing’s methodologies. Detailed confidential information exclusive Ceridian system excel PowerPoint word data entry and editing of employee hours wages addresses social security numbers garnishments vacation sick leave taxes state and federal Medicare medical retirement and investments.

Kelly TempsKent, WA United States

05/1997 - 07/1997Salary: 12.00 USD Per HourHours per week: 40

Accounting Specialist

Duties, Accomplishments and Related Skills:

eyerhaeuser Recycling Center Accounting Specialist II Fill in Switchboard Receptionist Accounts Payable preparation coding data entry into excel and an in house main frame system for the Payables specialist receivables billing checks coding matching batching preparation for daily deposit. Weekly and month end assistance with reconciliation general ledger. Time Sheet entry into and in house customized system calculation of hours for salary hourly temporary staffing for management review and approval.

Kelly TempsTacoma, WA United States

03/1996 - 07/1996Salary: 12.00 USD Per HourHours per week: 40

Administrative Secretary

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Duties, Accomplishments and Related Skills:

Weyerhaeuser Payroll Consolidation Project Administrative Secretary Project was a nationwide reverberation of Weyerhaeusers payroll processings methodologies Detailed confidential information exclusive Ceridian system excel PowerPoint word data entry and editing of employee hours wages addresses social security numbers garnishments vacation sick leave taxes state and federal Medicare medical retirement and investments

BoeingRenton and Auburn, WA United States

06/1989 - 12/1992Salary: 12.00 USD Per HourHours per week: 40

Executive Secretary and Human Resources and Blueprints

Duties, Accomplishments and Related Skills:

Word processing data entry financial spreadsheets document management conference scheduling meetings facilities Boeing Commercial Ex Secretary for VP and Customer Engineering Renton 737 and 757 Telexes documents direct support to executive manager and 30 engineers original orders for airlines final sale check handling schedule managed for manager and conferencing for over 30 Airline executives catering presentation preparation reservations travel arrangements National and international budget allocations payroll Salco cards Liaison Engineering Data Entry HR Ex Secretary for the Education Training Center project Tools Operations Blueprint Distribution production center vault data entry Western area tooling and production distribution handled proprietary information. Smart DDGantt word excel AS 400 POAP Lotus 123 training and courses in Executive Secretarial and pre management presentation excellence and other courses totaling over 700 hours in house software systems prior to the development of windows

Education:

US Dept of HUD NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 09/2014

Relevant Coursework, Licenses and Certifications:All Employees Association Team Member for HUD Regional Office participate in Social Events for StaffHUD All Hands Meetings periodic All Staff Meetings attendee 2010 to current. Attendee at Retirement Parties Former AFGE American Federation of Government Employees member. AFL-CIO, local 3294 District 11. Attended monthly meetings & volunteered for Financial Budget committee.

All additional events09/10/2014 HUD Region 10 Employee Awards Ceremony09/05/2014 Coffee Hour with Bill Block Regional Administrator08/22/2014 OCHCO 2013 Award Ceremony05/08/2014 Public Service Award Ceremony05/06/2014 Celebration of Federal Employees Service11/20/2013 Welcome Potluck for Julie Kander new Grants evaluation Director11/19/2013 Native American Heritage Month celebration 11/15/2012 Native American Heritage Month & Team Sky Walker presentation11/06/2013 HUD Veteran’s Day Ceremony09/26/2013 Employee Awards Ceremony01/16/2013 NW ONAP Holiday Party

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11/13/2012 Native American Heritage Month Indigenous Knowledge08/02/2012 Squaxin Island Canoe journey booth attendant for Section 184 Home Loan07/02/2012 Section 184 Home Loan booth attendant05/09/2012 Celebration of Public Service01/11/2012 Northwest Indian housing Association Quarterly meeting11/28/2011 Native American Heritage Month Living voices presentation12/02/2010 Native American Heritage Month Contemporary art11/29/2010 Native American Heritage Month Salish Sea Canoe journey11/17/2010 Native American Heritage Month Lecture Traditional medicine

US Dept of HUD NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 05/2014

Relevant Coursework, Licenses and Certifications:201405/21-22/2014 Financial Management & Auditing Basics presentation by Patrick Curry02/06-14/2014 Tribal Housing Financial spreadsheet revision for all SF425 Financial Reports

201303/18-21/2013 Tribal & Housing Contact list project assistance for Amy Oakley Senior Advisor01/23-25/2013 Section 184 Mailing list Project for Iris Friday Regional Home Loan Coordinator01/08-16/2013 FOIA Freedom of Information Act Project assistance for Amy Oakley01/08-10/2013 Guidance Committee assistant copies, distribution Room set up

201212/10-14/2012 Yakama Litigation Project assistance to Margaret Tom Former GM Team Leader12/10-12/2012 FOIA Freedom of Information project assistance for Amy Oakley Senior Advisor11/28-29/2012 Department SOP Organization project for Amy Oakley Senior Advisor11/27/2012 Section 184 & SF 425 mailing project for Iris Friday11/20-21/2012 Email Distribution Project for Amy Oakley Senior Advisor11/07-08/2012 FOIA Freedom of Information Act Project assistance for Amy Oakley08/31/2012 File Cabinet organization project for Iris Friday06/15-22/2012 ICDBG List of Tribal projects & services assistance to Lisa Stewart Specialist

HUD PIH NWONAP Seattle, WA United StatesTechnical or Occupational Certificate 04/2014

Relevant Coursework, Licenses and Certifications:04/30/2014 PTD Performance Tracking Database Training03/11/2014 Financial Literacy Seminar03/07/2014 Record Retention course lc0011903/06/2014 Sexual Harassment Prevention Training course fy2014fgov01a04bsenus03/03/2014 Using Tenant Funds in Public Housing03/03/2014 Capital Fund Green PNA field office Training part 202/27/2014 Promise Zones02/27/2014 Talk FHEO the Fair Housing story02/27/2014 Market Research Training02/26/2014 Multifamily Loan Underwriting day 3 & 402/25/2014 Multifamily Loan Underwriting Introduction02/21/2014 Fair Housing & Equal opportunity Cross Program Educational Series02/20/2014 Securitization a 12 minute Field officers Intro Toxic Mortgage Backed Securities02/14/2014 In Compass Training Employee Performance Planning & Evaluation System01/27/2014 COFAR part 200 uniform Guidance Training

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01/22/2014 Fair Housing Issues01/22/2014 Homeless Analytics Application01/15/2014 Multifamily Loan Underwriting Training01/15/2014 The Homeless Analytics 01/09/2014 Visions for Working in Place01/09/2014 So why does HUD have an International Function Anyway

US Dept of HUD NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 02/2014

Relevant Coursework, Licenses and Certifications:All Additional Staff Training02/11/2014 IHP Amendments after receipt of APR & CPD presentation on HEROS System01/23/2014 All Housing staff Meeting03/19/2013 All Staff NWONAP took meeting minutes & prepared notes for distribution11/30/2012 ICDBG NOFA Notice of Funding Availability Training Grants Management11/20/2012 Grants Management & Grants Evaluation Team Meeting11/13/2012 Staff retreat follow up items10/31/2012 All Grants Management Quarterly staff training Deep Dive10/29/2012 Staff retreat all staff NWONAP11/23/2011 Region 10 All Staff Effective Communication & working relationships03/15/2010 Grants Management Staff Meetings Continual attendee & note taker

Software years of experienceAS 400 20 yrs ADP PC 1 yr Access 10 yrs ACSRCSG 4 yrs Adobe Acrobat Reader 10 yrs BOSS 1 yr CARS 1 yr CCPO 4 yrs DD Gantt 1 yr E Collect 4 yrs EFT 4 yrs Excel 22 yrs Exchange 3 yrs FOXPRO 5 yr GMCU 1 yr GTCF4 1 yr HOGAN 1 yr LOCCS 5 yr Lotus 1 2 3 4 yrs MAS 90 6 yr MIP 1 yr Netscape systems 25 yrs Paradox 2 yrs Peachtree 1 yr People Soft 1 yr POAP 1 yr Power point 12 yrs Quicken Books 2 yrs Outlook 15 yrs RUMBA 1 yr SAPCLX 10 yrs SharePoint 4 yrs Schedule Plus 10 yrs SMART 3 yrs Solomon 1 yr TCS 1 yr Word 22 yrs WordPerfect 7 yrs MS office 25 yrs Tax software recent Oracle GUI GUIDE TAXIS.

US Dept of HUD NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 06/2012

Relevant Coursework, Licenses and Certifications:Additional work for: Debbie Peavler Stewart Regional Environmental Officer for Alaska, Idaho, Oregon & Washington States and Sara Jenson EPA Specialist.03/12-24/2014 Preparation of 70 Environmental Training packets copying, organization, distribution

05/28/2013 Preparation of Environmental Training packets copying, organization, distribution

05/01/2012 Preparation of Environmental Training packets copying, organization, distribution

All Environmental Training06/18-19/2014 HUD Environmental Review for New Construction05/24-25/2014 HUD Environmental Review Minor Rehabilitation Programs03/25-27/2014 HUD Environmental Training02/21/2014 HUD DOE Dept of Energy Environmental Protection Agency Green Energy10/02-04/2012 HUD Environmental Training09/06/2012 EPA Radiation & Indoor Air Tribal Strategy & Planning09/05/2012 EPA Environmental Protection Agency Smart Growth School Sitting09/05/2012 Understanding HUD Environmental Reviews Natural Resources08/29/2012 Understanding HUD Environmental Reviews Justice at HUD Why, What & How

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08/01/2012 Regional Children’s Environmental Health Coordinator US Approach to Healthy Homes

06/20-21/2012 HUD Environmental Part 50 Training & processing RROF Request for Release of Funds

09/01/2012 Environmental Reviews specifics on Above ground storage tanks, Airport clear zones, Coastal Zone Management, Endangered species Act, Environmental certifications, Farmland Protection Act, Floodplain Management, Historic Preservation, How Levels of review, How to process a RROF Request for release of Funds, Laws & Authorities, Limits on Using HUD funds prior to the Environmental review & Waivers 24 CFR 5822, NEPA Assist Tool, Noise Laws, Part 504 laws, Toxic Hazards, Wetlands.

US Dept of HUD NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 02/2012

Relevant Coursework, Licenses and Certifications:All HUDs World02/29/2012 Introduction to Office of Fair Housing & Equal Opportunity12/08/2011 HUD's World HOPE VI Tour of Yesler Terrace presented by Seattle Housing Authority 12/08/2010 HUD's World Tacoma Salishan Tour07/01/2011 HOPE IV Tour of Yesler Terrace presented by Seattle Housing Authority03/11/2011 Office of Inspector General, General Council & Contractor Labor Relations01/28/2011 Topic Fair Housing01/28/2011 HUD's World Orientation to Fair Housing course ILTHUDWORLDFAIRHOUSING12/01/2010 HUD's World Tour Luncheon Mary McBride Former Regional Administrator11/18/2010 Squaxin Island & Tour Greet & Opening KLABSH Lane Apartments07/23/2010 Introduction to Public Housing & Hope VI06/18/2010 Squaxin Island Tour & Native American Programs06/08/2010 Transforming of Rental Assistance presentation on the Future of Rental programs05/26/2010 Tax Credits Presentation04/30/2010 Multifamily HUD Tour of Properties

US Dept of HUD PIH NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 01/2012

Relevant Coursework, Licenses and Certifications:05/25/2012 Dialogue on Veteran Transportation05/23/2012 Records Transfer & Reference Services05/23/2012 Addressing Accessibility in Capital Need Part 105/07/2012 Process for Closing out Grants04/24/2012 Cyber Security Awareness course CBT Cyber Security Awareness FY1204/16/2012 Moving to Work Competion04/16/2012 Leadership Advantage04/10/2012 Convert Mod Rehab Assist Project Based Rental Assist & Project Based vouchers04/06/2012 Rental Assistance Demonstration Draft Public Housing Program Application03/29/2012 Disaster Recovery Grant Reporting Rural Innovation Fund Program Training session 303/29/2012 Multifamily Assisted Living Conversion program for NOFA part 1 & 203/27/2012 Grievances03/22/2012 Receiving Feedback & Criticism course Sscomm29a03bsenus03/16/2012 DRGR Rural Disaster Recovery Grant Reporting Innovation Fund Program session 203/15/2012 The Rental Assistance Demonstration & overview or Rural Urban Development03/15/2012 DRGR Rural Innovation Fund Program Disaster Recovery Grant Reporting session 103/15/2012 ROSS NOFA Notice of Funding Availability03/13/2012 Housing Choice Voucher Family Self Sufficiency NOFA Notice of Funding Availability03/07/2012 Cross Training Opportunity Affordable Housing Development Utilizing Green Principles

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03/06/2012 Hatch Act Training & Multifamily All Hands02/24/2012 Partnership for Sustainable Communities02/22/2012 Budget Rollout session02/22/2012 Rural Innovation Fund Series02/01/2012 Washington State Coalition against Domestic Violence Presentation01/26/2012 IT Strategic Planning & Communication01/18/2012 Partnership for Sustainable Communities01/06/2012 Performance Management Public Sector Orgs strategic Planning Communications01/04/2012 Proposed IHBG Amendments

US Dept of HUD PIH NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 08/2012

Relevant Coursework, Licenses and Certifications:12/04-06/2012 Microsoft Office 2010 new & enhanced Feature12/06/2012 IT Strategic Planning & Communication12/03/2012 Procurement Monitoring Review Training course HQPIHPROCUREMENTMONITORING12/03/2012 Office 2010 New & Enhanced Features11/30/2012 SharePoint 201011/26/2012 Make the Switch to the SharePoint 2010 user interface11/26/2012 Legal Opinions project for Amy Oakley Administrative Advisor11/19/2012 RAMPS Project final reports for Tom Carney Grants Management Director11/14/2012 Federal Reporting Project & ARRA Grants Closed11/13/2012 Diversity Training Indigenous Knowledge course ILTFOADMINDIVTRAININDIGKNOW11/08/2012 Partnership for Sustainable Communities11/07/2012 Social Security Retirement Seminar Everything You wanted to know11/07/2012 Honor All Who Served11/01/2012 Into the Light Immunities 10/30-11/01/2012 NAHASDA Essentials10/11/2012 Rural Gateway Peer to Peer Housing Transportation Discussion of Best Practices09/27/2012 The Rules of the Game Part II09/24/2012 Black Box Training Phone Upgrades for Voice Mail09/20/2012 Diversity & Inclusion Training course ILTDiversityNonsupe09/20/2012 Design Thinking09/19/2012 FEMA Federal Emergency Preparedness class09/14/2012 Summer Smart Series 5 & 609/14/2012 US Interagency Council on Homeless09/13/2012 Leadership Essentials Leading with Emotional Intelligence course SSlead05a04bsenus09/13/2012 Fair Housing09/10/2012 Leadership Essentials Leading Change course SSlead05a07bsenus09/07/2012 Leadership Essentials Communicating Vision course Sslead05a02bsenus09/06/2012 Update on Housing Market Conditions08/31/2012 Charting your Career Path course ILT OPRPIHCareer08/30/2012 The Rules of the Game Effectively Charting your Career08/30/2012 Leadership Essentials Communicating Vision course lead05a02bsenus08/29/2012 Summer Smart Series 308/27/2012 Funding & Hearth COC Continuum of Care approach to assistance to the Homeless

US Dept of HUD PIH NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 12/2011

Relevant Coursework, Licenses and Certifications:12/07/2011 Homelessness Briefing & overview of the Departments initiatives

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12/05/2011 Performance Measurement in Public Organizations11/30/2011 Community Development Grant Training11/30/2011 ICDBG NOFA Notice of Funding Availability Training POC Contact for Registering11/22/2011 ONAP 101 HUD Government to Government relationship federally recognized Tribes11/3/2011 Communication & Team Skills course ILTFOADMINCOM&TEAMSKILLS11/02/2011 Into the Light10/26/2011 Partnership for Sustainable Communities National10/25/2011 Tribal Healthy Homes northwest renovating repairing or Building new Homes10/25/2011 Roundtable Domestic Violence Empowering Men to end Violence against Women10/12-14/2011 IHBG Indian Housing Block Grant Procurement Training9/28/2011 Reasonable Accommodation course HQODEEOREASONABLEACCOMSURV08/18/2011 Budget Debate Understanding08/17/2011 Privacy 10107/13/2011 the No Fear Act 2011 course SS2011THENOFEAR07/13/2011 IT Security Awareness FY 2011 course OTHERITAWARENEWSSFY11WRAPPER06/01/2011 Reasonable Accommodation Training05/18/2011 ICDBG NOFA Notice of Funding Availability05/04/2011 ICDBG Notice of Funding Availability04/29/2011 Orientation to Market Analysis course ILTFOADMINMARKETANALYSIS04/26/2011 Indian Housing Plan Annual Performance Report04/14/2011 HUD PIH Understanding the Operations & Maintenance LEED Rating Systems Workshop03/30/2011 Ethics03/22/2011 Communicator Workshop03/17/2011 ANSRS Administrative National Service Request System Training03/02-03/2011 Native Housing Needs Outreach session attendee & note taker03/01/2011 Tele work Training & Certificate of Completion02/17/2011 NW Native Asset Building Coalition02/12/2011 NW Housing Needs Outreach01/25/2011 Woodstove Heating Tribal Homes Best Practices target Outreach reduce Emissions01/11-13/2011 NAHASDA Essentials Reno Nevada

US Dept of HUD PIH NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 12/2010

Relevant Coursework, Licenses and Certifications:12/01/2010 The Role of Field Policy & Management course ILT FOADMINROLEOFFIELDPOLICY11/10/2010 PIH OFO Training Opportunity LEED 201 Energy Training10/27/2010 Ethics Presentation10/21/2010 NAHASDA Petra Native American Housing09/21/2010 Pre Run Dry Assisting for NOFA Notice of Funding Availability Training09/15-16/2010 NW ONAP PTD Tracking Data Base Training for GM/ GE07/30/2010 SharePoint Setting up & Sharing Content Workshop07/29/2010 Word 2007 Mail Merge Labels generation Workshop07/29/2010 Internet Explorer 7 Workshop07/28/2010 Excel 2007 Building a Worksheet Template for Subsequent Worksheets workshop07/27/2010 Outlook Calendar Workshop07/26/2010 SharePoint Setting up & Sharing Content Workshop07/25/2010 Choice Neighborhoods NOFA Notice of Funding Availability 07/23/2010 Introduction to Public Housing & Hope Six06/30/2010 Resolving Conflict in the Workplace06/30/2010 PowerPoint 200706/16/2010 Orientation to Native American Programs06/08/2010 Transforming of Rental Assistance Future of HUD Rental Programs05/26/2010 Tax Credits Presentation05/07/2010 Sexual Harassment Prevention for Federal Employees05/07/2010 IT Awareness

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US Dept of HUD PIH NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 12/2013

Relevant Coursework, Licenses and Certifications:12/30/2013 A Passionate Public Servant12/30/2013 HUD Learning Leadership part 212/12/2013 Leadership Expo12/10/2013 How to see Opportunity in the Midst of Complexity12/05/2013 Point in Time12/05/2013 FOIA Freedom of Information Act Department of Justice Training11/21/2013 Active Shooter Awareness Training11/18/2013 Snob Zones11/18/2013 Capital Funding11/14/2013 White House Tribal Nations Conference11/14/2013 Everyday Ethics11/01/2013 How to write a Effective Self report of Accomplishments10/31/2013 You’re Media Presence10/09/2013 Ethics09/30/2013 Contingency Planning Call02/26/2013 White House Sequester Phone Call02/19/2013 NOFA Notice of Funding Availability Training02/14/2013 Safe & Healthy Homes Investment Partnership02/13/2013 State of the Union Phone Call02/12/2031 Deep Dive Training Communication Collaboration SharePoint & HUD Connect02/11/2013 ICDBG Indian Community Development Block Grant Training01/31/2013 Xerox training01/25/2013 Setting & Achieving Goals01/24/2013 Resume Workshop course ILTFOAdminResumeworkshop01/23/2013 Tips & Tricks for USA Jobs01/22/2013 Estimating Activity Resources & Durations course SSproj08a02bsenus01/22/2013 A very Practical Skill giving Good Instructions01/17/2013 Controlling Costs course SSproj09a02bsenus01/15/2013 Windows 701/14/2013 USA Jobs Tips & Tricks course ILTFOADMINUSAJOBSTIPS

US Dept of HUD PIH NWONAP Seattle, WA United StatesTechnical or Occupational Certificate 05/2014

Relevant Coursework, Licenses and Certifications:09/18/2014 In Compass Training09/09/2014 HUD Travel Training for CGE Concur System09/05/2014 EPPES Employee Performance Panning & Evaluation System Training09/04/2014 FEMA Federal Emergency Management Exam09/04/2014 HUDs Core Value of Fairness & Respect08/22/2014 Public Housing Operating Fund Subsidy08/22/2014 Financial Literacy How to Avoid Identity Theft07/25/2014 HUD Multifamily Housing Programs Series07/23/2014 Core Values on Building Teamwork & Collaboration07/18/2014 HUD Budget Update Call07/02/2014 Low to Moderate Income Census ACS American Community Survey Call06/26/2014 Pre-Retirement06/25/2014 National ICDBG NOFA Notice of Funding Availability Broadcast06/23/2014 FPN Emergency & Disaster Incident Report06/11/2014 Indian Housing Plan Annual Performance Report Live Meeting

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06/11/2014 No Fear Act Training06/11/2014 Indian Housing Plan Annual Performance Review Live meeting06/10/2014 Grant Writing Essentials Native Learning Class06/05/2014 Living Earth Festival Symposium Tribal Ambassadors Smithsonian Presentation05/29/2014 Business Grammar Punctuation course comm20a04bsenus05/28/2014 Census Data Presentation05/27/2014 Welcome to Conducting needs Assessment & Introduction to Tribal Elections05/21-22/2014 Financial Management & Auditing Basics presentation by Patrick Curry05/20/2014 Leading Teams Managing Virtual Teams course team03a08bsenus05/19/2014 The No Fear Act05/16/2014 Financial Literacy Women & Finance05/15/2014 Bullying in the Workplace05/15/2014 Office or Rural Housing & Economic Development05/14/2014 Maximizing the Learn in You05/13/2014 PTD Performance Tracking Database GE & GM Training05/10/2014 Risk Management Planning course proj13a01bsenus05/08/2014 FOIA Freedom of Information Act Training05/07/2014 Prefab Construction to Build Energy Efficient & Cost Effective Housing05/07/2014 Information Security Awareness course fgov01a121cenus

US Dept of HUD NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 05/2012

Relevant Coursework, Licenses and Certifications:08/27/2012 Summer Smart Series 1 & 208/23/2012 Access 2007 Creating & Modifying Forms Reports & Macros08/23/2012 Registered with SAM System for replacement of CCR07/31/2012 Creating a Publication from a Word Document course ILTFOADMINPUBWORDDOC07/31/2012 Publisher 2007 Creating a Publication from a Word Document07/26/2012 Power Point Automated Narration with Synchronized Animation Workshop07/25/2012 Word 2007 Creating a Cover Sheet07/23/2012 PTD Performance Tracking Database Training07/19/2012 IT Etiquette07/19/2012 If I Am Talking I must be communicating07/18/2012 Federal Financial report SF 425 Revised Instructions07/16/2012 HUD Talk Perceptions of Civil Servants07/16/2012 Procurement Monitoring Review Training07/10/2012 Word 2007 creating document Revisions course ILTFOADMINDOCREVISIONS07/09/2012 Monitoring & Controlling Project Scope course SSproj07a03bsenus07/05/2012 Performing Risk Analysis course Ssproj13a02bsenus06/27/2012 Managing Procurements course Ssproj14a02bsenus06/27/2012 Tribal Council Member Pay travel Expenses & Tip Agreements06/25/2012 Planning Project Procurement course INESsproj14a01bsenus06/25-27/2012 Tenant Resource Network Program Part 1 & 206/19/2012 EAP Civility in the Workplace06/15/2012 Defining & Sequencing Project Activities course Ssproje08a01bsenus06/13/2012 NOFA Notice of Funding Availability Kickoff FY 201306/13/2012 Identifying Project Risks course Ssproj13a04bsenus06/12/2012 Identifying Project Risk course proj13a04bsenus06/06/2012 USDA Rural Development Presentation06/05/2012 Plain Language course ILTFOADMINPLAINLSETTLE06/04/2012 Leadership Development06/04/2012 Amendment to regulations Gov Section 202 & 811 class05/31/2012 Sexual Harassment Prevention for Federal Employees course Ssfgov01a04bsenus05/30/2012 Open Obligations Review 2012 National Dialogue on Transportation for Veterans05/25/2012 Addressing Accessibility in Capital Need Part 2

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US Dept of HUD NW ONAP Seattle, WA United StatesTechnical or Occupational Certificate 02/2011

Relevant Coursework, Licenses and Certifications:Dec 8 to9 2010 Seattle Edgewater Working with Tribal Government and Organizations Dec 02 2010 Native American Heritage Month Lecture Contemporary Native Art by Linley B Logan Seneca Six Nations Iroquois ConfederacyNov 29 2010 Native American Heritage Month Lecture Salish Sea Canoe Journey SFBNov 18 2010 Squaxin Island Tour Grand Opening KLABSH Lane ApartmentsNov 17 2010 JFB Native American Heritage Month Lecture Traditional Plants Medicine and Self Care presented by Valerie SegrestNov 02 2010 Town Hall MeetingNov 10 2010 PIH OFO Training Opportunity LEED 201 EnergyOct 27 2010 Ethics Presentation AttendeeOct 21 2010 NAHSDA PetraSept 21 2010 Pre Dry Run Assisting for ICDBG NOFA TrainingSept 15 to 16 2010 NW ONAP Performance Tracking Database Training for Grants Management and Grants Evaluation July 30 2010 Sharepoint Setting up and Sharing Content WorkshopJuly 29 2010 Word 2007 Mail Merge mailing Labels and Envelope Generation WorkshopJuly 29 2010 Internet Explorer 7 Workshop July 28 2010 Excel 2007 Building a Worksheet and a Template to Use for Subsequent Worksheets workshop July 27 2010 Outlook Calendar Workshop July 23 2010 Introduction to Public Housing and Hope VIJuly 2010 Choice Neighborhoods Round 1 NOFA Broadcast HUD's Fiscal Year 2010 NOFA for the Choice Neighborhoods InitiateJune 30 2010 Resolving Conflict in the WorkplaceJune 30 2010 PowerPointJune 18 2010 Squaxin Island Tour and Native American Programs June 16 2010 Orientation to Native American ProgramsJune 08 2010 transforming of Rental Assistance a presentation on the Future of HUD's Rental Assistance Programs May 26 2010 Tax Credits PresentationMay 07 2010 Sexual Harassment Prevention for Federal EmployeesMay 07 2010 IT AwarenessApril 30 2010 Multi Family HUB Tour of PropertiesMarch 15 2010 to current Continuous process improvements and processing of 425's ASER Audit ICDBG RHED ROSS LOCCS TEA MBE IHP APR Additional Training US Interagency Council on homelessness presentation

US Dept of HUD Seattle, WA United StatesTechnical or Occupational Certificate 02/2011

Relevant Coursework, Licenses and Certifications:March 2 to 3 2011 Native Housing Needs Outreach Session Note takerFeb 17 2011 NW Housing Needs Session Note taker Conference Call Pre Information TrainingDec 08 2011 HUD's World and Dec 01 2010 HUD's World Tour Luncheon Mary McBride's and Oct 22 2010 HUD's World Tour CPD Community Planning and Development and July 22 2010 HUD's World Town HallDec 05 2011 Woodstove Heating in Tribal Homes using Best Practices to Reduce Emissions and Health RisksAugust 18 2011 Budget Debate UnderstandingOct 04 2011 HUD Town HallOct 14 2011 Annual Minority Business ReportsOct 25 2011 Healthy Homes Renovating Repairing or BuildingOct 26 2011 Partnership for Sustainable CommunitiesNov 2 to 3 2011 All Staff Training

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Nov 28 2011 Native American Heritage Month Presentation AttendeeNov 30 2011 Community Development Grant TrainingDec 05 2011 OCIO Learning Sessions Performance Management in Public Organizations and Public Sector Organizations

US Dept of HUD Seattle, WA United StatesTechnical or Occupational Certificate 12/2011

Relevant Coursework, Licenses and Certifications:Date Course Course Number12/8/2011 HUD's World Tour 12/5/2011 Woodstove Heating in Tribal Homes using Best Practices to Reduce Emissions and Health Risks 11/30/2011 Community Development Grant Training 11/28/2011 Native American Heritage Month Presentation Attendee 11/3/2011 Communication and Team Skills ILT FO_ADMIN_COMANDTEAMSKILLS11/2-3/2011 All Staff Training 10/26/2011 Partnership for Sustainable Communities 10/25/2011 Healthy Homes Renovating Repairing or Building 10/14/2011 Annual Minority Business Reports 10/4/2011 HUD Town Hall 9/28/2011 Reasonable Accommodation HQ_ODEEO_REASONABLE_ACCOM_SURV8/18/2011 Budget Debate Understanding 7/13/2011 The No Fear Act 2011 ONLINE_SS2011_THE_NO_FEAR7/13/2011 IT SECURITY AWARENESS FY 2011 ONLINE_OTHERIT_AWARENEWSS_FY11_WRAPPER4/29/2011 Orientation to Market Analysis ILTFO_ADMIN_MARKET_ANALYSIS4/12/2011 O+M 251 ILT OPR_PIH2513/15/2011 FLSA Evaluation ILT FLSA_Evaluation3/11/2011 Orientation to IG, Counsel and Labor Relations ILT FO_ADMIN_ORI_IG_COUNSEL3/2-3/2011 Native Housing Needs Outreach Session Note taker 2/17/2011 NW Housing Needs Session Note taker Conference Call Pre Information Training 1/28/2011 HUD's World Orientation to Fair Housing ILT HUD_WORLD_FAIRHOUSING1/11-13/2011 Reno NAHASDA HUD's World HOPE VI Tour of Yesler Terrace presented by Seattle Housing Authority HUD's World Tacoma Salishan 12/8-9/2010 Seattle Edgewater Working with Tribal Government and Organizations 12/2/2010 Native American Heritage Month Lecture 12/1/2010 HUD's World Tour Luncheon Mary McBride's 12/1/2010 The Rold of Field Policy and Management ILT FO_ADMIN_ROLEOFFIELDPOLICY11/29/2010 Native American Heritage Month Lecture Salish Sea Canoe Journey SF 11/18/2010 Squaxin Island Tour Grand Opening KLABSH Lane Apartments 11/17/2010 JFB Native American Heritage Month Lecture Traditional Plants Medicine and Self Care presented by Valerie Segrest 11/10/2010 PIH OFO Training Oppo

State of Washington Employment Security Department Seattle, WA United StatesTechnical or Occupational Certificate 02/2010

Relevant Coursework, Licenses and Certifications:Intake Agent 1.and Complex Training :Training process initial claims for unemployment insurance benefits re open claims add claims make monetary determinations make monetary re determinations and complete tracers and affidavits of loss for Washington basic unemployment insurance claims process Total Temporary Disability TTD claims military claims UCX federal claims UCFE interstate liable interstate agent and combined wage claims CWC conduct telephone interviews in order to complete claims. Review documents for completeness and for

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processing. Identify specific issues relative to eligibility and refer to adjudication for determination when appropriate. Completing an intensive training program and utilize knowledge of related laws to processing unemployment insurance claims. Oracle GUI GUIDE TAXIS. Completed Complex training February 2010

Internal Revenue Service Seattle, WA United StatesTechnical or Occupational Certificate 01/2009

Relevant Coursework, Licenses and Certifications:IRS Certificate of Completion in Taxes and software training. IRS Procedural and Balance Due Accounts Training IRS Certificate of Completion Graduate In house training on proprietary computer software systems safety training for working in technical center

Comcast Fife, WA United StatesTechnical or Occupational Certificate 02/2008

Relevant Coursework, Licenses and Certifications:Collections and Retention Department in house proprietary training on ACSRCSG web training customer service credits debits collections fraud prevention sales products. Introduction to Leadership Understanding your Role and Establishing Credibility Introduction to Leadership Handling Change CSG Troubleshooting Work Orders Performance Metrics Exceptions Projects TTS Compliance Product Knowledge ledgers credit adjustments Customer Service Building rapport

Conseco Finance Federal Way, WA United StatesTechnical or Occupational Certificate 03/2002

Major: Financial LendingRelevant Coursework, Licenses and Certifications:Lending Group GLB Privacy National Flood Protection Collections and Sales Mortgage Fanny Mae and Freddy Mac Title Transfers in house training on Sales and Collections GLB Privacy Opt out Version National Flood Protection ACT Fair Lending Group Overview

Qwest Communications Seattle, WA United StatesTechnical or Occupational Certificate 07/2001

Relevant Coursework, Licenses and Certifications:Sales and Service Credit Management collections customer service in house proprietary systems.

Weyerhaeuser Federal Way, WA United StatesSome College Coursework Completed 06/2000

Relevant Coursework, Licenses and Certifications:In house training on proprietary computer software systems safety training for working in technical center. Access Excel Word MS windows and Weyerhaeuser Redevelopment of Executive Health Program and Crisis Emergency Preparedness project earthquake safety with cost cutting data base development contributions towards the Crisis Emergency Preparedness project primary earthquake safety. Development of a safety tracking system for locating

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all employees at all time Steering Committee Meeting Organizer Archives Business resumption Planning Team Member

Key Bank Auburn, WA United StatesTechnical or Occupational Certificate 10/1998

Major: BankingRelevant Coursework, Licenses and Certifications:Professional Certified training on computer software retirement plans stocks bonds customer service and Banking laws

Boeing Auburn, WA United StatesProfessional 12/1992

Major: AwardsRelevant Coursework, Licenses and Certifications:Pre management and secretarial Studies 700 hour's in house courses covering computers and proprietary system software presentations and other studies Quality Assurance Training Team Member for Special Projects Methodologies for Student Programs Education and Training Centers EXPO M 90 Program Records Human Resources Focal Point for Facilities Engineering Quality Improvement Team Member Customer Engineering

The Boeing Company Renton, WA United StatesTechnical or Occupational Certificate 12/1992

Major: Management and Pre-Management TrainingRelevant Coursework, Licenses and Certifications:6C V6T815 Effective People the 7 Habits of highly effective 061991 6C V6V557 Selling with Service June 01 2002 6C V6T815 Effective People 7 Habits of Highly effective 6C V6V557 Selling with Service6C C6T611 Motivation Face to Face6C C6T240 Management Object Focused6C V6T341 Managing Time6C V6T262 Manager The one Minute6C 6V619 Critical Operations Critical Processes6C V6T646 Women Success Seminar for Working2X V59783 Women Power and Self Esteem6C 6V538 Discovering the Future: The Power of Vision VT6C V6V553 Performers How to Develop Top6C V6V553 Performers How to Develop Top6C V6V552 Stress Success and the Type A Report Card6C V6V552 Stress Success and the Type A Report Card6C V6V238 Team Building6C 6V643 Problem Solving to make ideas Happen6C 61275 Negotiating Art of6C V6V686 Excellence In Search of6C V6V665 Winning in Action The Psychology of6C V6V664 How to get Results with People6C V6V600 How to be a no Limit Person6C V6V556 Listen How to Effectively6C V6V550 Leadership Maximizing People Potential6C V6V386 Leadership People Skills: Getting good Info to Others6C V6V384 Customer Service: How to give Exceptional II

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6C V6V340 The Boss6C 65123 Introduction to Quality Improvement6C 6V564 Listening? Are you really?2X V59624 Career Success The Keys to2X V59438 Business Writing Skills2X V59403 Self Esteem and Peak Performance2X V59331 Difficult People How to Deal with6C 6V825 757: Airplane Introduction6C 6X151 The Office Professional The HUB of the Wheel6C 6W688 Chemical Hand Protection6C 6W653 Emergency Preparedness for Fabrication6C 6V696 Intro TOPC and Learning MS DOS2X 82700 MS Windows6C V6A065 Computer Database: Paradox Intro to CADGE B0124 Microsoft Word Level 1GE B0124 Microsoft Word Level 2ODMS6C 61017 Office VisionRAMPROPeachtreeGTCF46C V6T815 Effective People the 7 Habits of highly effective 061991 6C V6V557 Selling with Service June 01 2002 6C V6T815 Effective People the 7 Habits of Highly effective6C V6V557 Sell

Green River Community College Auburn, WA United StatesTechnical or Occupational Certificate 06/1986

Relevant Coursework, Licenses and Certifications:Studies towards associate’s degree Records Management Typing Writing Computers. 6mos BUS E 102A GRCC Intermediate Typing ENGL 088B GRCC English Grammar and usage MC 100E GRCC Intro to Micro computers BUS E 103A GRCC Advanced Typing BUS E 140 A GRCC Records Management MC 103A GRCC Word Processing

Clover Park Voc Tech Tacoma, WA United StatesHigh School or equivalent 12/1982

Relevant Coursework, Licenses and Certifications:High School or equivalent Dec 1982 General Education Diploma and Typing courses Writing Skills Social Studies Science Reading Mathematics

HONORS AND ACTIVITIES Renton, WA United StatesTechnical or Occupational Certificate

Relevant Coursework, Licenses and Certifications:Comcast recognized for creating editing Newsletter for Safety Committee awards for Moments of Excellence in Customer service.

Weyerhaeuser Redevelopment of Executive Health Program and Crisis Emergency Preparedness project earthquake safety with cost cutting data base development contributions towards the Crisis Emergency Preparedness project primary earthquake safety. Development of a safety tracking system for locating all employees at all time Steering Committee Meeting Organizer Archives Business resumption Planning Team

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MemberBoeing POET Partnership for Education and Training Program for Commercial Airlines and Auburn Fabrication Division developed new and improved methodologies for communications and classrooms POET Partnership for Education and Training Program for Boeing Commercial Airlines and Auburn Fabrication Division Boeing Focal Point and facilitator of facilities for engineering desk and employee moves

Job Related Training:

All Titles and completions dates of Training Courses and certificates are listed on the Education portion of my resume.

Language Skills:

Language Spoken Written Read

English Advanced Advanced Advanced

References:

Name Employer Title Phone Email

Tom Carney (*)

US Department of HUD NW ONAP

Director Grants Management

(206) 220-6204 [email protected]

Ken Bowring (*) US Dept of HUD NW ONAP Administrator (206) 220-

5391 [email protected]

(*) Indicates professional reference