Position Description - Stepping Into ProgramPosition Title

Customer Service Intern

Location

Melbourne

Position Duration

152 hours/4 weeks

Commencing June/ July 2018

Position Overview

The Corporate Services group (CSG) actively supports Ministers and DEDJTR portfolio groups to create the conditions for sustainable economic development and employment growth.

Corporate Services works collaboratively to deliver integrated functions across the department, including financial management; procurement governance and support; technology services; people and workplace services; and ministerial and portfolio services.

This Service Centre Division enables CSG to apply the capabilities and disciplines of service management and process management to our most critical operational support services to drive service assurance and efficiency outcomes.

The Service Centre will adopt a service-based operating model that will streamline service access pathways for customers, enable clear and consistent service levels, involve customers in service governance and better support process efficiency improvements across functional areas.

Activities involving repeatable and documentable processes and a high degree of customer interaction, functional knowledge and/or already use a “service managed” approach have been identified as functions for delivery via the Service Centre. Services include:

Support to users of financial management, procurement, human resource management, records management and other workflow applications

Management of budget and reporting systems Financial operations including accounts receivable and accounts payable Payroll operations Recruitment Human resource information management Physical records management and support to briefings and correspondence processes

Level 3, 80 Clarence Street, Sydney NSW 2000 (02) 8270 9200 www.and.org.au

Customer Service Branch

The Customer Service branch consists of teams with predominantly customer facing roles and responsibilities while implementing a range of service management reform activities including the introduction of a new service management tool.

Key teams reporting to the Manager Customer Services include:

Records and Document Management Services

Internal and ministerial briefings and correspondence

Business process reform

Key Accountabilities

Working closely with the Service Centre executive team and area managers to gain practical experience.

Performs routine clerical and administrative tasks including but not limited to scanning, filing, answering incoming calls, providing customer assistance, and data processing.

Work as part of the wider Service Centre team to support delivery of department's corporate services function.

Build and maintain close liaison and effective relationships with peers and stakeholders to ensure the successful delivery of the department's corporate services function, including attending meetings or forums.

Ideal Degree/Discipline

Business and Humanities

Remuneration

TBC

Eligibility Requirements

Stage of study - second last or final year/undergraduate or postgraduate

Australian Citizens Only