Facilities Management

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 2

Kier Group

Kier Construction

Building Infrastructure

OverseasSpecialist

businesses

Kier Services

Facilities Management

Building Maintenance

EnvironmentalSpecialist

businesses

Kier Property

Property Investment

Property DevelopmentRegeneration

Projects

Kier Group - £2.1bn turnover - 15,000 employees - Established 1992

Kier Group

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 3

Kier Services

Kier Services - £512m turnover - 6,000 employees - Over 500 UK clients

Facilities Management

Energy Solutions

Plant and Fleet Management

Insurance Management

Environmental

Maintenance

Asset Management

What we offer:

Our mission is to create a sustainable and highly

respected business through great services, strong

relationships and innovation

“ “

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 4

Nat

iona

l Cov

erag

e

Flexible and Innovative

Managing for a sustainable future

One Team. Your Solution

Clea

ning

Public Health Engineering

Grounds Maintenance

Catering Fabric MaintenanceHealth & Safety Compliance

Hard Services

Energy Monitoring

Electrical Testing

Fire Alarm M

aintenance

Air Conditioning

Business Support Services

Mechanical & Electrical Maintenance

CAFM

Helpdesk

Mail and Post Room

Reception

Reactive M

aintenance

Total Facilities Management

Manned Guarding

Soft ServicesUtilities

Vending

Waste M

anagement

Kier FacilitiesManagement - 300 clients - 4,000 locations - Nationwide

Kier Facilities Management

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 5

Our values

Providing a high quality service to support you in achieving your objectives, customer focused on improving service

and contract performance

Sustainability and a commitment to the future

is at the heart of all operational decisions

One Team delivering a solution which is aligned to your

business.

Facilities Management

Dedicated people. Excellent service.

One Team. Your Solution.

Man

agin

g fo

r a s

usta

inable fu

ture

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 6

Our customers

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 7

Our approach

Alig

nmen

t ResultsStrategy

Objectives

Structure

Culture

Approach

Resources

Performance

Innovation

Continuous improvement

Shared values

Common goal

One Team. Your Solution.

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 8

Our management team

Managing Director

Bill Taylor

Technical Director

Mike Davies

Facilities Management

DirectorAdrian

Lemarie

Business Development

DirectorRob Baker

Finance DirectorDarryl

Mansfield

Commercial Director

Iain Bray

Human Resources Manager

F iona Brennan

Health and safety

Quality

Environmental

Sustainability

Operations

Project Management

Business Development

Marketing

Bid Team

Accounts

Information Technology

Procurement

Supply Chain

HR

Training

Corporate Responsibility

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 9

Our services

Professional Services FM Enabled Technology

Total Facilities Management

Hard Services Soft Services

Energy advice

Space planning

Project management

Propertyrationalisation

Supply chain

Health and safety

Environmental management

Asset management

Whole life costs

Helpdesk

CAFM

E-Logbook

‘The Key’

Hand held technology

Minor workslogbook

CAD services

Client access

Remote monitoring

Management

Integrated Services

Multi-skilled teams

Auditing

Continuous improvement

Performance management

Reporting

Innovation

StatutoryCompliance

Building services

Condition surveys

Fabric maintenance

Project works

Refurbishment

Plumbing & heating

Pest control

Water treatment and hygiene (L8)

Fire protection

Capital works

Cleaning

Reception

Grounds maintenance

Internal planting

Mail room

Moves

Waste management

Security

Catering

Events management

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 10

Our people

Over 800

of our people were engaged in formal

new entrant trainee programmes with

Kier in the last year

Having joined the Graduate scheme in 2010, I have been given the opportunity to experience a variety of roles

across Kier Services.

The scheme provides a comprehensive training and personal development programme, allowing us to maximise our learning and tailor our experiences to our career goals.

The programme provides excellent exposure within the company and a solid foundation to build a career from.

“ “It is our policy to encourage the personal development of all our employees through:

- Kier development programme - Investment in training - Kier Foundation Degree and Apprenticeships - Kier benefits - Employee engagement - Employee of the month - Communication Employee Newsletter

Alex Miller Kier Services Graduate Management Trainee

Kier Services – successful graduates

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 11

TUPE

70%of our operational

staff are TUPE transfers

I would say to anyone approaching a transfer to Kier, whoever you are, don’t worry at all. Our terms and conditions have been respected and maintained,

including our membership of the South Yorkshire Local Government Pension Scheme. We had an induction

programme and some specialist training and I have no complaints.

“ “We have successfully undertaken the transfers of over 2500 staff and are committed to change that is socially and environmentally responsible. - Financial strength - Change and culture management - Aligning ourselves with clients strategic goals - Delivering on bid promises - City Stewardship Scheme - Responsibility to the environment - Embracing diversity

Doug Huntingdon – Site Manager Sheffield City Council

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 12

Sustainability

Our EIS (Energy Intelligence System) trial with Siemens

saw a 15% saving

in their energy consumption

The Kier FoundationWorking with our corporate charity

partner

People

Environmental Objectives

Cost Management Innovation

Human Resources Excellence

Corporate Responsibility

Experienced.In safe hands

Dedicated people. Excellent Service

One Team. Your Solution

Goal

Foun

datio

nsSt

rate

gy

Managing for a Sustainable Future

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 13

Health and safety

All-time low accident incident rating

(AIR) of 240 in 2011

less than half the HSE’s industry

benchmark rating of 536

Safety is fundamental to the way that Kier Facilities Management operate and as such

are committed to the continuous improvement of our safety record, the protection of our

people and the Company’s future“ “

- Web-enabled health & safety management system - Continuous improvement initiatives - Dedicated Director - Contract health and safety plans - Behavioural safety leadership programmes - Accreditation and awards recognition - Auditing - Training

Bill Taylor – Managing Director Kier Services – Facilities Management

Director Mike Davies receives the RoSPA Presidents Award

One Team. Your Solution. Managing for a sustainable future. Dedicated people. Excellent Service 14

For more information please contact:

01256 352361www.kier.co.uk

facilities@kier.co.uk