eFolder - Going Paperlesshelp.elliemae.com/training/ResourceCenter/pdf/eFolder2.pdf · Lesson 1: eFolder Essentials Review 7 _____ eFolder - Going Paperless eFolder The eFolder provides

eFolder - GoingPaperless

Copyright Statement

© 2014 Ellie Mae, Inc. Ellie Mae®, Encompass®, Encompass360®, Ellie Mae Network™, Encompass Docs Solution™, Ellie Mae Docs™, Encompass CenterWise™ and the Ellie Mae logo are trademarks or registered trademarks of Ellie Mae, Inc. or its subsidiaries. All rights reserved. Other company and product names may be trademarks of their respective owners. Products, services and programs are subject to change without notice.

eFolder - Going Paperless Student Guide

Rev. 07/30/2014

________________________________________________________________________________________Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Course Overview ......................................................................................................................................2Learning Paths .........................................................................................................................................3Student Guide Icons .................................................................................................................................4

Lesson 1: eFolder Essentials Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Introduction and Learning Objectives .......................................................................................................6eFolder .....................................................................................................................................................7Documents Tab ........................................................................................................................................8Adding Documents ...................................................................................................................................9Document Buttons ..................................................................................................................................11History Tab .............................................................................................................................................12Loan File Visibility...................................................................................................................................13eFolder Resources .................................................................................................................................14Lesson Summary....................................................................................................................................15

Lesson 2: Creating and Managing Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Introduction and Learning Objectives .....................................................................................................18Conditions Overview...............................................................................................................................19Conditions Workflow Part 1 - Banker......................................................................................................20Loan Processor - Submittal Milestone....................................................................................................21Preliminary Conditions Tab ....................................................................................................................22Adding Preliminary Conditions ...............................................................................................................23Request Docs .........................................................................................................................................28Retrieve Docs .........................................................................................................................................31Document Manager ................................................................................................................................32Document Access Rights (Banker).........................................................................................................35Finishing the Milestone...........................................................................................................................37Underwriter - Conditional Approval Milestone ........................................................................................38Underwriting Conditions Tab ..................................................................................................................39Adding Underwriting Conditions .............................................................................................................40Processor - Resubmittal Milestone.........................................................................................................48Underwriter - Approval Milestone ...........................................................................................................50Paperless................................................................................................................................................51Conditions Workflow Part 2 - Banker......................................................................................................52Processor, Closer, Funder, Shipper, and Post Closer............................................................................53Send Files to Lender ..............................................................................................................................56Post-Closing Conditions Tab ..................................................................................................................58Adding Post-Closing Conditions .............................................................................................................59Paperless................................................................................................................................................64Learning Lab 1........................................................................................................................................66Lesson Summary....................................................................................................................................71Course Summary....................................................................................................................................72

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

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________________________________________________________________________________________ii eFolder - Going Paperless

Introduction

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Course Overview

Are you striving towards that eco-friendly paperless file? The Encompass eFolder has the solution. This course will show you how to take a loan from submittal to post-closing without printing any paper files. You will learn how to use the preliminary, underwriting, and post-closing conditions tabs of the eFolder to create, fulfill, and clear conditions. You will also learn how to alert a loan team member about changes to a document or condition in the eFolder.

Intended Audience

This course is intended for processors, underwriters, closers, shippers, post-closers, and loan officers who need to use or understand the Condition tabs on the eFolder.

Environment

This course is being taught on the Banker Edition of Encompass. The differences between the Banker and Broker Editions are highlighted in this guide.

Course Outline

Lesson 1: eFolder Essentials Review• eFolder Features and Terms

• Documents tab

• Add Documents

• Request, eDisclosure, Retrieve, File Manager and Send buttons

• History tab

• Loan Folder Visibility

• eFolder Resources

Lesson 2: Creating and Managing Conditions• Preliminary, Underwriting, and Post-Closing conditions

• Request Docs

• Retrieve Docs

• Document Manager

• Document Access Rights

• User Communications

• Send Files to Lender

2 Introduction


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Learning Paths

Below are the learning paths for loan officers and processors. If you have a different role, you can follow either path.

Loan Officers

Processors

Introduction 3


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Student Guide Icons

Icon Description

Knowledge Check - Indicates a question to assess knowledge transfer.

Note - Calls attention to important information and additional functionality.

Practice - Indicates hands-on activities.

Reference - Identifies items where you can find additional help within this student guide or in other resources.

4 Introduction

Lesson

1

eFolder Essentials Review


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Introduction and Learning Objectives

In this lesson, you review key eFolder features that you will use in lesson 2 of this course.

Learning Objectives

By the end of this lesson, you will be able to:

• Describe the features on the Documents tab, including how to:

• Add documents

• Request documents from borrowers

• Retrieve and attach files

• Describe efolder terms

6 Lesson 1: eFolder Essentials Review


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eFolder

The eFolder provides a central location for accessing and managing the electronic files, documents, and conditions associated with a loan. The eFolder tracks document-related activities wherever they take place. For example, if you order a credit report from the Borrower Summary form, the request is recorded on the Documents tab on the eFolder.

eFolder Access

To access the eFolder, open a loan and click the eFolder link in the upper-right corner, or click the eFolder button on any milestone worksheet. The eFolder opens in a separate window making it easy to switch back to the loan tab.

Lesson 1: eFolder Essentials Review 7


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Documents TabLoan officers and processors use the Documents tab to add and manage documents, request settlement services, request documents from borrowers, send eDisclosure packages to borrowers, retrieve signed disclosures, faxes and uploaded files, attach files, and send files to borrowers, partners and lenders.

Structure

The Documents tab contains document groups, stacking orders, icons, task buttons, and default columns. In the Banker Edition, the buttons and icons displayed are controlled by your administrator.

Terms

Document - A document is an entry in the eFolder that allows you to track the status of a loan document. When you access a document on the eFolder, you can also access a file that has been attached to the document. A document can have multiple files assigned to it.

File - A file is an electronic document sent to you from a borrower or service provider, usually via fax, your service providers network, the Loan Center, or the WebCenter. When retrieving a file, you attach it to the eFolder for a loan, and then assign it to a document. A file can be assigned to only one document at a time. Documents that have file attachments associated with them will display a file (paper clip) icon in the Attachments column.

Drop-downs and Icons

Default Columns

Request settlement services & borrower docs Send eDisclosures to borrowers Retrieve settlement services, faxes,

uploaded docs, & eDisclosures Use Document Manager to view & edit

multiple docs & assigned files Use File Manager to attach, assign, view &

print files associated with docs Send files to borrowers, partners, lenders

Organize docs by groups

Attached files

Underwritingcondition

Documentname

Borrowername

Type: Settlement Service Standard Form Custom Form eDisclosure Closing Document Needed Verification

Roles with access to the document. (Banker Edition)

Milestone associated with the document.

Date ofStatus

Apply, create,and manage custom views

Select a documentstacking order

Numberof docs

Document description

Available icons

Status: Expected Expired Past Due

Requested Re-requested Reviewed

Ready for UW Ready to Ship Received

Buttons



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Adding DocumentsTo use the eFolder, you must first add documents. You can add documents from the Documents tab by clicking the New icon. When you add a document, you have the option of adding a new document or adding documents from Document Sets. Most documents will be added from Document Sets. If you need to add a unique or unusual document to the eFolder, you can select the option to add a new document.

Document Details

When adding a new document, the Document Details window opens. This window is used to create or edit information for an eFolder document, to track the status of the document, and to attach, view, print, and save files that are associated with the document. The Document Details window consists of three sections, Details, Tracking and Files.

Details Use the Details section of the Document Details window to enter or edit basic information about a document.



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Tracking Use the Tracking section to track the status of a document and to add comments. Comments can also be used to alert team members.

Files Use the Files section to attach and assign, view, print, save, reposition, modify, and delete supporting files for the document. Select the Current Version check box to indicate the files that are actively associated with the eFolder document. Only the current files are used when you send, submit, or print a document

Image Files vs. Native-Format FilesDepending on how your administrator has configured the eFolder settings, files are imported into the eFolder as image files or native-format files (for example, .pdf of .doc files). In some cases, the eFolder for a loan may contain both image files and native-format files. To determine whether files are imported into the eFolder as image files or native-format files, look at the icon to the left of the file name in the Files section.

• An image file will have an image icon.

• A native-format file will have a paper clip icon.

The example below shows image files.



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Document Buttons

The Documents tab has five buttons, Request, eDisclosures, Retrieve, File Manager and Send.

RequestUse the Request button to request documents from borrowers and settlement services from service providers.

eDisclosuresUse the eDisclosures feature to create electronic disclosure packages to send to your borrowers. Your borrowers are notified by email that disclosure documents are available in the Loan Center (or WebCenter). Borrowers can print and then return the documents by fax (using the provided fax cover sheet) or by mail, or they can provide an electronic signature and you can retrieve the documents from the Loan Center (or WebCenter).

RetrieveUse the Retrieve button to retrieve files that were sent to you by borrowers or settlement services. When a file is retrieved, it is automatically attached to the eFolder, and the Status is changed to Received. When retrieving borrower files, the File Manager opens automatically displaying the files in the Unassigned section. You need to assign the files to the appropriate document.

Document ManagerThe Document Manager provides a convenient location where you can:

• View and edit multiple eFolder documents and their assigned file attachments from a single window.

• View a condition, its assigned documents, and the files assigned to those documents.

• Assign eFolder documents to conditions. You can assign multiple documents to a condition to easily locate and view all the supporting documents and files that are relevant to the condition.

File Manager Use the File Manager to attach, assign, view, and print files that are associated with eFolder documents. When files are first attached, they display in the Unassigned section of the File Manager. You can then assign files to a document in the Documents section of the File Manager. This allows you to easily track and manage files that are associated with documents.

Send FilesUse the Send button to send completed eFolder documents (documents with file attachments) to borrowers or partners. The borrower or partner receives an email with a link to the Loan Center (or WebCenter) website where they can view the documents.

You can also use the Send button to print, preview, and save the documents, and to send documents to a lender. For more information on sending documents to a lender, see page 47.



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History Tab

The History tab in the eFolder provides a detailed history of all of the changes made to electronic files, documents, and conditions for a loan during the origination process.

Documents/Files/Conditions The Documents/Files/Conditions pane displays a list of all the documents, files, and conditions in the eFolder for a loan file. Select an entry in the pane to view its history, or select multiple entries to view the history for all the entries you have selected.

HistoryThe History pane displays all the events associated with the entry or entries that you select in the Documents/Files/Conditions pane.



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Loan File Visibility

After the loan officer completes preliminary activities and submissions, they are ready to assign a processor and send the loan to processing. Once a loan is sent to processing, the loan officer is no longer the active team member for the loan file. If the loan officer opens the file, based on administrator settings, they may be limited to making changes to certain areas of the loan file.

Even though the loan officer may not be able make changes to the loan file, they can always view the loan file to track the progress by checking the Log to see which milestones have been completed and opening the eFolder to see the documents and conditions. The loan officer and all loan team members can easily track the status of a loan file.



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eFolder Resources

To learn more about the Documents tab of the eFolder:

• Refer to the eFolder section of the Online Help. Press F1 on your keyboard to open Help.

• Watch the following video tutorials:

• Encompass eFolder Part 1 - eFolder Basics Tutorial

• Encompass eFolder Part 2 - Managing Documents Tutorial

• Encompass eFolder Part 3 - Managing Conditions Tutorial

• View the following Quick Reference Guides:

• Managing Documents Electronically - Banker Edition

• Managing Documents Electronically - Broker Edition

• Sending eDisclosures

• CenterWise

• Attend the eFolder Essentials Online Training Class.


http://help.elliemae.com/encompass/tutorials/360/eFolder1.htm



http://help.elliemae.com/DocumentationLibrary/360/QRG_eFolder360.pdf

http://help.elliemae.com/DocumentationLibrary/360/QRG_eFolder360Broker.pdf

http://help.elliemae.com/DocumentationLibrary/360/QRG_CenterWise360.pdf

http://help.elliemae.com/DocumentationLibrary/360/QRG_eDisclosures.pdf


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Lesson Summary

In this lesson, you reviewed the eFolder features and how to add documents. You should now be able to:

• Describe the features on the Documents tab, including how to:

• Add documents

• Request documents from borrowers

• Retrieve and attach files

• Describe efolder terms



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Lesson

2

Creating and Managing Conditions


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Introduction and Learning Objectives

In this lesson, you will learn how to add, fulfill, and clear preliminary, underwriting, and post-closing condi-tions. You will also see how users can complete their jobs without paper using the eFolder.

Learning Objectives

By the end of this lesson, you will be able to:

• Describe the structure of the Preliminary, Underwriting, and Post-Closing condition tabs

• Add, fulfill, and clear conditions

• Grant document access rights

• Send files to a lender

• Notify another user when changes have been made to a document or condition in the eFolder

18 Lesson 2: Creating and Managing Conditions


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Conditions Overview

A condition is an entry in the eFolder that allows you to track the status of a loan condition. You can assign multiple documents to a condition, and you can assign the same document to more than one condition. When you access a condition on the eFolder, you can access all the documents assigned to the condition and access the files assigned to the documents. This makes it easy to access and view related information as you track, manage, and clear the condition. A condition with associated documents will display a document icon in the Documents column of a condition tab. Associated documents with file attachments will display a document icon with a paper clip.

On the Documents tab, documents with underwriting conditions display a condition icon (yellow rectangle) in the For Underwriting column.

The eFolder includes three conditions tabs for managing and tracking conditions in the Banker Edition.

Condition Tabs

Use the Preliminary Conditions, Underwriting Conditions, and Post-Closing Conditions tabs to create, track, and clear conditions for a loan.

• Preliminary Conditions - Typically used by loan processors to track and manage preliminary conditions such as the AUS conditions.

• Underwriting Conditions - Typically used by underwriters to track and manage underwriting conditions.

• Post-Closing Conditions (Banker) - Typically used by shippers and post-closers to track and manage trailing documents and any other outstanding conditions.

The condition tabs that are visible depends on the edition of Encompass being used.

Broker EditionUsers of the Encompass Broker Edition will see the following tabs:

• Documents

• Preliminary Conditions

• Underwriting Conditions

Banker EditionUsers of the Encompass Banker Edition will see one or more of the following tabs:

• Documents

• Preliminary Conditions

• Underwriting Conditions

• Post-Closing Condition

Your administrator controls which tabs a user sees and what they can do on each tab.

Lesson 2: Creating and Managing Conditions 19


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Conditions Workflow Part 1 - Banker

This course follows a basic workflow in the Banker Edition. We will start with taking the loan from the Submittal through the Approval milestones in relation to the eFolder. The Doc Preparation through Post-Closing milestones starts on page 43

NOTE: This guide demonstrates a basic workflow using the default milestones in Encompass. Your company may have configured Encompass to use different milestones for various loan scenarios.



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Loan Processor - Submittal Milestone

The loan officer has finished with the loan and sent the loan to processing. The loan processor opens the loan file and:

• Accepts the loan file to clear the alert

• Adds preliminary conditions

• Requests and retrieves documents

• Grants document access rights to the underwriter

• Submits the loan to the underwriter

Accept the Loan File

When a loan is assigned to a processor, they will see the loan in their Pipeline with a Loan has been sent to Processing alert. When first opening the loan, the Submittal milestone worksheet displays. To clear the alert, click Accept File.

Returning the Loan OfficerIf necessary, the assigned processor can return a loan to the previous milestone by clicking the Return File to Sender button. Write access is returned to the loan officer and rescinded from the processor.



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Preliminary Conditions Tab

The Preliminary Conditions tab is typically used by loan processors to track and manage preliminary conditions such as the AUS conditions.

Structure

The Preliminary Conditions tab contains icons, task buttons, and default columns. In the Banker Edition, the buttons and icons displayed are controlled by your administrator.

Conditions ViewYou can change the view of your Preliminary Conditions tab by sorting the content, applying search filters, adding, removing, or rearranging columns. After specifying and applying search criteria (search filters, sorting, and column layouts), you can save a view for future use. Views are useful if you want to quickly view eFolder content that matches a predefined set of search criteria.



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Adding Preliminary ConditionsPreliminary conditions can be added:

• From AUS findings

• From a Condition Set (Banker)

• Individually

• Automated Conditions

AUS Findings

If you requested underwriting, AUS findings can be added to the Preliminary tab.

To Add AUS Findings:

1 On the eFolder, click the Preliminary Conditions tab, and then click the New icon.

2 On the Add Condition window, select Add conditions from AUS findings and click OK.

3 When the Import Conditions window opens, select one or more conditions from the list, and then click Import.



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Condition Sets (Banker)

On the Banker Edition, you can add conditions from condition sets. Condition sets are predefined templates of underwriting conditions created and maintained by your administrator.

To Add Conditions from Condition Sets:

1 On the Preliminary Conditions tab, click the New icon.

2 On the Add Condition window, select Add conditions from Condition Sets and click OK.

3 Select a condition set from the Cond. Set list.

4 Select a borrower from the For Borrower list.

5 Select one or more documents from the left panel, and then click the Add button in the center of the window to add the documents to the right panel.

6 Select a document on the right panel and click Remove to delete the document from the list.

7 To add documents from another condition set, repeat steps 3 and 5.

8 When finished, click the Add button on the lower-right.

New Condition

If you need to add a unique condition to the Preliminary Conditions tab, you can select the option to add a new condition.

To Add a New Condition:

1 On the Preliminary Conditions tab, click the New icon.

2 On the Add Condition window, select Add a new condition and click OK.



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Preliminary Condition DetailsUse the Preliminary Condition Details window to create or edit information for an eFolder condition, to track the status of the condition, and to associate a document with the condition. The Preliminary Condition Details window consists of three sections, Details, Tracking, and Supporting Documents.

DetailsUse the Details section to enter the basic information about the condition.

1 In the Name field, select a condition from the Name list or type a name.

2 In the Description field, type a description, which will display on the list on the condition tab.


4 In the Category field, select one of the six condition categories.

5 In the Prior To field, select the milestones to describe when the condition must be satisfied.

6 Select the check box to indicate that the underwriter can add this condition to the Underwriting Conditions tab.

TrackingUse the Tracking section to track the status of the condition and add comments.

1 On the Status tab, select the appropriate check boxes, and then adjust the date and user name as necessary.

2 To add notes, click the Comments tab, click the New icon, and then enter any comments in the Comments window.

3 To send an update alert to a specified user the next time the user accesses Encompass, select the Send Update Alert check box, and then select the user from the list.

4 When finished, click OK.



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Supporting DocumentsUse the Supporting Documents section to associate a document with the condition and access the Document Details window if you have the authority. For example: Associate an appraisal document with an attached file to an appraisal condition.

1 Click the Assign Document icon to assign a supporting document to the condition.

2 When the Assign Documents window opens, select a document from the list and click Assign.

• The document appears on the Supporting Documents list.

NOTE: The list of documents includes only documents that you are able to access from the Documents tab.

3 If you have access to the Documents tab, you can select a document and:

• Click the Edit icon to open the Document Details window.

• Click the Request button to request a document.

4 Click Close to save the condition.

NOTE: The attached file can be an image file or a native-format file.

Document with Image File



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Automated Conditions

Access to Automated Conditions is determined by the user's persona.

1 Select Add Automated Conditions, and then click OK.

2 In the Import Automated Conditions window, select the check box for each condition you want to add, and then click Add Selected.

NOTE: The conditions listed here are determined by the administrator using the Automated Conditions business rule in Encompass Settings. All the conditions are selected by default. Clear the check box if you do not want to add a condition. If you attempt to add automated conditions on a tab where the loan criteria has not been met or the administrator has not configured an Automated Condition business rule, a There is no Automated Conditions Rule matched pop-up message displays.

Document with Native-Format File



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Request Docs

Use the Request Docs button on the eFolder condition tabs to request documents from borrowers and settlement services from service providers.

NOTE: On the condition tabs, the Request Docs button displays only if your administrator has given you permission to request documents.

Borrower DocumentsYou can request two types of borrower documents, which borrowers can return by fax or mail:

• Sign and Return - These documents are sent to the borrower and contain loan data (such as a 1003). The borrower prints, signs, and returns the documents.

• Needed Documents - These documents are provided by the borrower (such as a pay stub).

To Request Borrower Documents:

1 On the eFolder, click the Preliminary Conditions, Underwriting Conditions, or Post-Closing Conditions tab.

2 Select a condition from the list, and then click Request Docs.

• The documents are added to the Sign and Return or Needed Documents section on the Request window.

3 Select the check box for one or more documents and click Send. You can also preview and print the documents before sending as needed.

NOTE: If you request protected documents, but do not have permission to request protected documents, a pop-up message notifies you that you do not have rights to the documents and displays a list of the protected documents.

4 On the Send Request window, type the borrower's email address in the Borrower field (if not already displayed) and then enter additional email addresses.

5 In the Subject field, click the drop-down arrow to select an email template. You can also modify the Subject and Message text if necessary.

6 Select the Notify me when borrower receives the package check box to receive an email notification and an Encompass notification when the borrower accesses the package on the Loan Center or WebCenter.



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7 To be notified if the borrower does not accept the package by a specified date, select the Notify me when the borrower does not accept by check box, and then click the Calendar icon to set the date.

8 Click the Notify Additional Users button to add users to the list of user who will receive email notification when the request is sent and when notifications or alerts related to the request are generated for the sender.

1 On the Add users to be notified window, click the Find icon (magnifying glass) to search for a user to add to the notification list.

• To narrow the search, enter terms in the search fields above the columns.

• Select a user from the list, and then click OK.

• Type or select a date in the Notify User Til field.

2 To add user who are not Loan Team members, enter an address in the Email Address field.

3 Enter a Notify User Til date (after the selected date, the user will no longer receive notifications), and then click Add.

NOTE: When adding a new user, the date cannot be in the past or more than 120 days in the future.

• The newly added users display on the list.

4 To modify an existing user, double click an entry in the Email Address column, and then edit the email address.

NOTE: A user can only be modified when editing the users for a single loan file.

5 To modify an existing Notify User Til date, double-click a date in the Notify Til column, and then enter or select a new date.

NOTE: A Notify User Til date user can only be modified when editing the users for a single loan file.A modified date can be in the past, but cannot be more that 120 days in the future.

6 When finished, click Save

7 On the Send window, type the email addresses, and modify the Subject and message if necessary.

8 Select the Request read receipt check box to receive an email notification when the borrower opens this request.

9 Click Send.

A standard email containing a link to the Loan Center (or WebCenter) website is sent. The email recipients create their own login information, log in to the Loan Center (or WebCenter), and then view the documents on the website.



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Settlement ServicesSettlement services are ordered electronically from your electronic service providers.

To Order Settlement Services:

1 On the eFolder, click the Preliminary Conditions, Underwriting Conditions, or Post-Closing Conditions tab, select a condition associated with a settlement services document, and then click Request.

NOTE: A settlement services document must be assigned to a condition before you can request a document from a service provider from one of the condition tabs. Use the Document Manager to assign the document to a condition.

2 On the My Providers tab, select the name of a provider, and then click Submit or Order.

NOTE: The name of the My Provider tab will vary for different services.

3 Complete the required information on the provider's request form and submit the request.

NOTE: If you select both borrower documents and settlement services, and then click Request, a window provides the option of either requesting borrower documents or ordering settlement services. After you make your selection and place the request, the window closes. You must return to the Documents tab to select and request the remaining documents.



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Retrieve Docs

Use the Retrieve Docs button on the eFolder condition tabs to retrieve files that were sent to you by borrowers or settlement services. When a file is retrieved, it is automatically attached to the eFolder, and the Status is changed to Received.

To Retrieve Documents from Borrowers: When a borrower returns documents to you, typically by fax or through the Loan Center, you will receive an email notification.

1 On the eFolder, click the Preliminary Conditions, Underwriting Conditions, or Post-Closing Conditions tab, and then click the Retrieve Docs button.

2 On the Retrieve window, in the Received from Borrower section, select the check box for one or more entries, and then click Download.

• The File Manager window opens. The downloaded documents are listed in the Unassigned Files section with an attachment icon to the left of the file name.

NOTE: Select the Show previously downloaded items check box to display faxed files that were previously retrieved, attached to documents, and then deleted.

To Retrieve Settlement Services: When a service provider sends a document electronically, the document status in the eFolder is changed to Received and an icon appears on the Services tab for the loan file to the right of the appropriate service listing.

1 On the eFolder, click the Preliminary Conditions, Underwriting Conditions, or Post-Closing Conditions tab, and then click the Retrieve Docs button.

2 On the Retrieve window, in the OR Retrieve from Services Providers section, select a document from the list, and click Retrieve.

• The File Manager window opens. The downloaded document is listed in the Unassigned Files section with an attachment icon to the left of the file name.



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Document ManagerThe Document Manager provides a convenient location where you can:

• View and edit multiple eFolder documents and their assigned file attachments from a single window.

• View a condition, its assigned documents, and the files assigned to those documents.

• Assign eFolder documents to conditions. You can assign multiple documents to a condition to easily locate and view all the supporting documents and files that are relevant to the condition.

The Document Manager contains a Documents, Conditions, upper-right panel and viewing panel sections.

To Access the Document Manager, click the Documents, Preliminary Conditions, Underwriting Condi-tions, or Post-Closing Conditions tab, and then click the Document Manager button. Or, on the Documents tab, select multiple documents, and then click the Document Manager button. The Document Manager opens with the documents selected.

DocumentsThe Documents section contains a list of all the documents you have access to from the Documents tab. A Stacking Order can be selected from the drop-down list.

NOTE: If a file is assigned to a document on the list, a paper clip displays on the document icon.

ConditionsThe Condition section contains a list of all eFolder conditions listed on the eFolder condition tabs (Preliminary, Underwriting, or Post-closing) that is selected from the drop-down list at the top of this section. If the Document Manager is opened from the Documents tab, the underwriting conditions display by default.

NOTE: A plus(+) sign appears to the left of a condition that has documents assigned to it. Click the plus sign to view the associated documents.

To Assign Documents:Drag a document from the Documents section into the Conditions section, and drop it on the condition to which you want it assigned.



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Upper-Right PanelThe panel on the upper-right can have up to three tabs.

The Condition Details tab displays when you select a condition in the Conditions section. The tab displays the condition name as well as the details, status, and comments information from the Condition Details window for the condition. You can edit fields and add comments. Changes are saved back to the Condition Details window.

The Document Details tab displays when you select a document in the Documents section, or when you select a condition in the Conditions section that has a document assigned to it.

• The tab lists the names of the documents plus the details, status, and comments information that identical on the Document Details windows for all the documents. For example, if all the selected documents were requested, but on different days, the Requested check box would be selected in the Status section, but the date field would be empty. You can edit some of the field and add comments. Changes are saved back to all the Document Details windows for each document.

• When a condition has only one document assigned to it, the Documents Details tab displays. The tab lists the name of the document and the details, status, and comments from the Document Details window for the document. You can edit some of the field and add comments. Changes are saved back to the Document Details window.

• When a condition has multiple documents assigned to it, the Documents Details tab lists the names of the documents and the details, status, and comments that are identical on the Document Details windows for all the documents. For example, if all the selected documents were requested, but on different days, the Requested check box would be selected in the Status section, but the date field would be empty. If you have permission, you can edit some of the fields and add comments. Changes are saved back to all the Document Details windows for each document.

NOTE: Banker Edition - If a user does not have rights to access a particular field or feature for one of the selected documents, the same level of restricted access is applied to all the documents selected in the Document Manager. For example, if a user does not have permission to view or add comments to a protected document and one of the selected documents is protected, the user will not be able to view or add comments for any of the documents.



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The Files tab displays when you select a document or condition with an assigned document that has a file assigned to it. The Files tab lists all the assigned files. Select a file from the list to view only the selected file in the viewing area.

Viewing PanelThe viewing panel displays image and native-format files and enables you to view, print, annotate, and save the current version of file attachments assigned to the selected documents and conditions. The panel displays on the lower-right section of the Document Manager.

Image File

Native-Format File

PDF viewer icons and tools

File icons: Edit File Split File Add Notes Rotate Document

Convert PDF files to image files

Click to view file in original format if eFolder configured to save original files.

PDFViewer



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Document Access Rights (Banker)

Use the Set Document Access icon on the Documents tab to control access to an eFolder document by role. You can grant access to roles that do not currently have access and, if a document is not protected for a role, you can also revoke access to the document for the role.

NOTE: Default access for eFolder documents is set by the administrator in the Role Document Access settings, where the administrator can also specify roles that have protected access to documents. When access to a document is protected for a role, access cannot be revoked for the role.

To Change Access Rights for Multiple Documents:

1 On the eFolder, click the Documents tab, and then select one or more documents.

2 Click the Set Document Access icon.

3 On the Document Access Rights window, select or clear the check box for a role to grant or revoke access for the document.

• Select the Others check box to grant access to users who are not loan team members.

NOTE: If a role has been given protected access, the check box is inactive and you will not be able to change the rights for that role.

4 Click Save.



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To Change Access Rights for One Document:

1 Double-click a document on the Documents tab.

2 In the Details section of the Document Details window, click the Access button.

3 On the Document Access Rights window, select or clear the check box for a role to grant or revoke access for the document.

• Select the Others check box to grant access to users who are not loan team members.

NOTE: If a role has been given protected access, the check box is inactive and you will not be able to change the rights for that role.

4 Click Save.



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Finishing the Milestone

When the processor has gathered and verified documentation and other information needed for the underwriting decision, they can finish the Submittal milestone and send the file to the underwriter.

To Submit to Underwriting:

1 Click the Submittal milestone in the Log.

2 Click the Find icon, select a loan team member from the list, and then click OK.

3 Select the Finished check box. The milestone entry in the Log is updated and the expected completion dates of future milestones are adjusted as needed.

4 Click the Save Loan icon and then click the Exit Loan File icon.



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Underwriter - Conditional Approval Milestone

The loan file is now ready for the underwriter. The underwriter opens the loan file and:

• Accepts the loan file to clear the alert

• Reviews documents in the eFolder

• Creates underwriting conditions

• Conditionally approves and sends the loan back to the processor


When a loan is assigned to an underwriter, they will see the loan in their Pipeline with a Loan has been submitted to Underwriting alert. When first opening the loan, the Cond. Approval milestone worksheet displays. To clear the alert, click Accept File.

Returning the Loan to the ProcessorIf necessary, the assigned underwriter can return a loan to the previous milestone by clicking the Return File to Sender button. Write access is returned to the processor and rescinded from the underwriter.

Review Documents

In the eFolder, open and review the documents. If a document meets the underwriting requirements, just close the document and move on to the next document. If a document requires a condition, close the document and click the Underwriting Conditions tab.



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Underwriting Conditions Tab

The Underwriting Conditions tab is typically used by underwriters to track and manage underwriting conditions.

Structure

The Underwriting Conditions tab contains icons, task buttons, and default columns. In the Banker Edition, the buttons and icons displayed are controlled by your administrator.

Broker ColumnsThe Broker Edition contains a MLC column in place of the Internal and External columns. Yes in the MLC column indicates the Name and Description will print on the Mortgage Loan Commitment output form.

Conditions ViewYou can change the view of your Underwriting Conditions tab by sorting the content, applying search filters, adding, removing, or rearranging columns. After specifying and applying search criteria (search filters, sorting, and column layouts), you can save a view for future use. Views are useful if you want to quickly view eFolder content that matches a predefined set of search criteria.



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Adding Underwriting Conditions

Underwriting conditions can be added:

• Individually

• From a Condition Set (Banker)

• From Preliminary Conditions


Preliminary Conditions

Preliminary conditions can be added to the Underwriting Conditions tab.

To Add Preliminary Conditions:

1 On the eFolder, click the Underwriting Conditions tab, and then click the New icon.

2 On the Add Condition window, select Add conditions from Preliminary Conditions and click OK.

3 When the Import Preliminary Conditions window opens, select one or more conditions from the list, and then click Add.



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Condition Sets (Banker)

On the Banker Edition, you can add conditions from condition sets. Condition sets are predefined templates of underwriting conditions created and maintained by your administrator.


1 On the eFolder Underwriting Conditions tab, click the New icon.








New Condition

If you need to add a unique condition to the Underwriting Conditions tab, you can select the option to add a new condition.


1 On the eFolder Underwriting Conditions tab click the New icon.




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Underwriting Condition DetailsUse the Underwriting Condition Details window to create or edit information for an eFolder condition, to track the status of the condition, and to associate a document with the condition. The Underwriting Condition Details window consists of three sections, Details, Tracking, and Supporting Documents.





4 In the Category field, select one of the six condition categories.

5 In the Prior To field, select the milestones to describe when the condition must be satisfied.

6 Select an Owner and select the Allowed to Clear check box to allow the owner to clear the condition.

7 Select the appropriate check boxes to indicate whether the document Name and Description will print on versions of the Conditional Approval form intended for external and internal use.

• To Access Condition Forms, open a loan, click the Print icon, click the Standard Forms tab and then select Condition Forms from the Look In list.

• All the available forms are listed in the left panel. Move the form(s) to the right panel to print.

TrackingUse the Tracking section to track the status of the condition.


• Added - Automatically checked when the condition is added

• Fulfilled - The necessary requirements have been gathered

• Requested - Document requested

• Re-requested - Document re-requested

• Received - File received



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• Reviewed - Viewed, but may require additional information

• Rejected - Did not meet investor guidelines

• Cleared - Met the investor guidelines

• Waived - Condition no longer necessary

CommentsUse the Comments tab to add comments and send notifications such as a document has been updated.

1 Click the Comments tab, click the New icon, and then type comments and notes in the Comment window as required.



NotificationsNotifications created from Comments appear on the Alerts & Messages tab as an alert. When you click on the alert, the appropriate Document Details or Condition Details window opens with the Comments tab displayed. Any comments with an alert appear in bold. When you close the document window, the alert will disappear from the Alerts & Messages tab and the comment will no longer be bold.



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Supporting DocumentsUse the Supporting Documents section to associate a document with the condition and access the Document Details window if you have the authority.










AnnotationsAnnotations to the PDF file can only be made from the Document Details window. If you have the Underwriting Conditions window open, an easy way to add an annotation is to click on the Edit icon.

To Add Notes From the Underwriting Conditions Window:

1 Click the Edit icon.

2 In the Files section, select a file, and then click the Add notes icon.

3 If the file is protected, click Yes when the confirmation message appears.




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4 Click the location in the viewing panel where you want to add the note.

• If the file is an image file, when the Add Notes window opens, select the visibility option:

• Personal - Visible only to the user who added the comment. Not included in printed or sent files.

• Internal - Visible only to Encompass users with permission to view annotations. Not included in printed or sent files. This is the default option.

• Public - Visible to all viewers and included in printed and sent documents.

NOTE: The color of the graphic image for a note varies depending on the Visibility option selected: red icon for Personal; yellow icon for Internal; and green icon for Public. A user can change the Visibility option for an existing note by right-clicking the graphic for a note, pointing to Visibility, and then clicking an option.

5 Type a note in the Contents field, and then click Add.

6 When finished, click Save.

7 To view the content, hover your cursor over the Note icon.

8 Click the toggle arrows at the bottom of the viewing panel to expand and collapse a list with the creator, date, time, and page number for all notes in the file, and then click an entry to jump to the page containing the note.









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Conditions Button

An alternate way to create a condition and associate it with a document is to use the Conditions button on the Document Details window. If you have the authority, you can also create a condition.

To Add a Condition:

1 Click the eFolder Documents tab.

2 Double-click to open a document.

3 Click the Conditions button to assign the document to one or more conditions.

4 Select a condition type from the Conditions list.

5 To assign the document to an existing condition, select the check box for one or more conditions, and then click Close.



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6 To assign the document to a new condition, click the New icon, select the type of condition, and then click OK.

• Add a new condition:

• Type or select a name in the Name field and then click Close.

• Add conditions from Condition Sets: (Banker):

• Select one or more conditions from the left panel.

• Click Add to add the conditions and move them to the right panel.

• When finished, click the Add button at the bottom of the window.

• Add conditions from Preliminary Conditions:

• Select one or more conditions, and then click Add.

7 Click Close.

Alerts and AnnotationsSince you are in the Document Details window, it makes it easy to add annotations. If you have the authority, you can also send an alert to a team member.

Conditionally Approve Loan

When the underwriter finishes adding conditions, they select the Cond. Approval milestone from the log, select the processor, check the Finished check box, save, and exit the loan.



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Processor - Resubmittal Milestone

The processor has the loan again. They need to:

• Accept the loan file

• Find and review the conditions

• Fulfill the conditions

• Resubmit the loan to the underwriter

Accept the Loan FileOpen the loan and click Accept File on the Resubmittal milestone worksheet to clear the alert.

Finding ConditionsThere are several ways to find what conditions have been added and to determine what needs to be done to fulfill the condition.

AlertsLook for communication alerts on the pipeline and Alerts & Messages tab. Click on the alert to open the Details window and read the comment. In the eFolder, a document or condition with an alert will be bold.

Documents TabLook for the yellow rectangle icon on the Documents tab.

Underwriting Conditions TabLook for conditions with a status of Added. You can further filter the conditions by looking for Prior to Approval.



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Fulfilling ConditionsOpen each condition and determine what needs to be done. You may need to request new documents which can be done inside the Underwriting Conditions Details window, or on the Underwriting Conditions tab.

When you are notified the file is available, click the Retrieve Docs button and attach the file to the document. In the Document Details window, if there is more than one file attached, you might want to check the current version. Also, uncheck and recheck the Received check box to show the date of the most current file.

When the condition has been fulfilled, open the condition and check the Fulfilled check box.

When all the conditions have been fulfilled, resubmit the loan to the underwriter. See page 30 on how to complete a milestone.

Resubmit LoanWhen the processor finishes fulfilling conditions, select the Resubmittal milestone from the log, select the underwriter, check the Finished check box, save, and exit the loan.



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Underwriter - Approval Milestone

The underwriter:

• Accepts the loan file

• Clears the fulfilled conditions

• Completes the Underwriter Summary

• Approves the loan and sends it to the processor

Reference: Underwriting Video Tutorial


Open the loan and click Accept File on the Approval milestone worksheet to clear the alert.

Clearing Conditions

To find the conditions that have been fulfilled, filter the conditions by Prior to Approval and a status of Fulfilled.

After reviewing the fulfilled condition, check the appropriate status.



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Underwriter SummaryUse the Underwriter Summary to assemble the key information needed to determine the creditworthiness of the borrower, the value of the subject property, and if the loan should be approved. Most of the information on the form will already be completed using data entered on other loan forms. To access the Underwriter Summary, on the Tools tab, click Underwriter Summary.

Approve LoanWhen the underwriter finishes clearing conditions, select the Approval milestone from the log, select the processor, check the Finished check box, save, and exit the loan.

Knowledge Check

I’m a loan officer. How can I tell what conditions have been added to the loan?

1 Call the underwriter

2 Pester the processor

3 Open the loan and look at the Documents or Underwriting Conditions tabs on the eFolder

How much paper have we used so far?

1 None

2 Some

3 A bunch

4 Several trees

Paperless

So far, you have seen the loan being passed between the processor and underwriter. The documents, files, and conditions are online in the eFolder so there is no need to print.



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Conditions Workflow Part 2 - Banker

Now we will take the loan from the Doc Preparation milestone to the Post Closing milestone. Below is the basic workflow the course follows:



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Processor, Closer, Funder, Shipper, and Post Closer

Processor - Doc Preparation Milestone

The processor:


• Prepares the loan for closing

• Clears the Prior to Docs conditions

• Grants access rights to documents such as the transmittal summary, title, and custom forms

• Completes the Doc Preparation milestone

Closer - Doc Signing Milestone

The closer:


• Validates documents

• Verifies Prior to Docs conditions

• Adds conditions to the Closing Condition Sheet

• Orders closing docs

• Scans or faxes signed files into the eFolder

• Completes the Doc Signing milestone

Closing Conditions SheetUse the Closing Conditions form (located on the Forms tab) to enter the conditions that must be met prior to closing the loan. Click the New icon to add conditions from Condition Sets and from existing underwriting conditions.



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Closing DocsWhen ordering closing docs the documents can be sent electronically to the recipient. The recipient receives an email with a link to a secure site where the documents can be retrieved. After the documents have been sent, they appear on the Documents tab of the eFolder. Select the (Closing Documents) document group to see all the closing documents.

Signed FilesOnce the files have been signed, add them to the efolder by scanning and attaching, or printing a fax cover sheet and faxing the files.

To associate a file with an eFolder document, you must attach the file to the eFolder. You can attach a file from the Document Details or File Manager windows. When you attach a file from the Document Details window, the file is assigned to the document. When you attach a file from the File Manager, the file is attached as an unassigned file that is not associated with an eFolder document. You can then assign the file to a document.

To Scan and Attach:Files can be attached from the Document Details or File Manager windows on the Documents tab.

1 On the Documents tab, open the Document Details or File Manager window.

2 Click the Scan and Attach icon, select a scanner from the list, and click Scan.

• Scan the file in as .tif file. This allows the Auto Assign feature to assign the files to the correct document.

NOTE: To use the Scan and Attach feature, you must have a Twain-compliant scanner that is installed locally or on your network.

3 To assign an unassigned file to a document in the File Manager window, drag the file from the Unassigned section into the Documents section below, and drop it on the Encompass document to which you want it assigned.

To Print a Fax Cover Sheet:

1 On the Documents tab, on the menu bar, click Documents, and then click Print Fax Coversheet.

2 Select a printer from the list, and then click OK.

To Assign the Fax to a Document:

1 On the Documents tab, click the File Manager button.

2 Drag the file from the Unassigned section into the Documents section below, and drop it on the Encompass document to which you want it assigned.



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Funder - Funding MilestoneThe funder:


• Reviews the signed documents

• Clears Prior to Funding conditions

• Completes the Funding milestone

Reference: Funding Video Tutorial

Shipper - Shipping Milestone

The shipper:


• Completes the Shipping Detail Tool

• Sends the files to the lender

• Creates and clears post-closing conditions

• Completes the Shipping milestone

Shipping Detail ToolUse the Shipping Detail tool (located on the Tools tab) to record information related to the shipping, delivery, and storage of the loan documents.

To continue with a paperless loan file, enter eFolder in the Shipment Method field.

Post Closer - Post Closing Milestone

The post closer:


• Creates and clears post closing conditions

• Completes the Post Closing milestone



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Send Files to Lender

Use the Send Files to Lender feature to submit loans electronically to your lenders and investors from the eFolder.

To Submit a Loan from the eFolder:

1 On the eFolder, click the Documents tab, and then click the Send button.

2 Click Send Files to Lender.

3 On the EDM Lenders window, select a lender or investor on the My EDM Lenders tab, and then click Submit.

• Or you can add a new EDM lender.

• On the EDM Lenders window, click Add New EDM Lender.

• Type the Lender Name and Email, and click Save, or Save and Continue to Submit.

4 On the Select Documents window, select a Stacking Order to arrange the documents.

• When a stacking order is applied, all the documents in the stacking order display on the list and a visual indicator denotes the status of the documents and their file attachments.

• Pink highlight - File attachment is required

• Yellow highlight - File attachment is optional

5 Click the Update button to open and edit the Stacking Order template if needed.

6 Select the completed documents to include in the submission package, and then click Continue.



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7 If the Image Upload Information window opens, complete the information on the screen, click Continue, and follow the instruction provided by the investor.

8 If the Submit to Lender window opens, review and edit the information as needed, and then click Submit.

Reference: Shipping Video Tutorial



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Post-Closing Conditions Tab

The Post-Closing Conditions tab is typically used by shippers and post-closers to track and manage trailing documents and any other outstanding conditions.

Structure

The Post-Closing Conditions tab contains icons, task buttons, and default columns. The buttons and icons displayed are controlled by your administrator.

Conditions ViewYou can change the view of your Post-Closing Conditions tab by sorting the content, applying search filters, adding, removing, or rearranging columns. After specifying and applying search criteria (search filters, sorting, and column layouts), you can save a view for future use. Views are useful if you want to quickly view eFolder content that matches a predefined set of search criteria.



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Adding Post-Closing Conditions

Post-Closing conditions can be added:

• Individually

• From a Condition Set

• From Underwriting Conditions


Underwriting Conditions

Underwriting conditions can be added to the Post-Closing Conditions tab.

To Add Underwriting Conditions:

1 On the eFolder, click the Post-Closing Conditions tab, and then click the New icon.

2 On the Add Condition window, select Add conditions from Underwriting Conditions and click OK.

3 When the Import Underwriting Conditions window opens, select one or more conditions from the list, and then click Add.



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Condition Sets

You can add conditions from condition sets. Condition sets are predefined templates of underwriting conditions created and maintained by your administrator.


1 On the Post-Closing Conditions tab click the New icon.








New Condition

If you need to add a unique condition to the Post-Closing Conditions tab, you can select the option to add a new condition.


1 On the Post-Closing Conditions tab, click the New icon.




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Post-Closing Condition DetailsUse the Post-Closing Condition Details window to create or edit information for a post-closing condition, to track the status of the condition, and to associate a document with the condition. The Post-Closing Condition Details window consists of three sections, Details, Tracking, and Supporting Documents.





4 Select the Source who will supply information needed to clear the condition.

5 Select the Recipient who will receive the information.

TrackingUse the Tracking section to track the status of the condition and add comments.


• Added - Automatically checked with the condition is added.

• Requested - Requested document

• Re-requested - Re-requested document

• Received - Received file

• Sent - Sent file

• Cleared - Cleared condition

2 To add notes, click the Comments tab, click the New icon, and then enter any comments in the Comments window.




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Supporting DocumentsUse the Supporting Documents section to associate a document with the condition and access the Document Details window if you have the authority.












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Paperless

You have seen how your loan can be paperless.

• The eFolder contains all the documents, files (even signed files), and conditions in one place so there is no need to print the files or conditions.

• The closer can send the closing docs electronically. After the closing documents have been sent, they appear on the Documents tab of the eFolder.

• The closer can scan or fax the signed documents into the eFolder.

• The shipper can send the electronic files directly and securely to the lender.

Using the Encompass eFolder makes it easy being green.



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Knowledge Check

What is a condition?

1 An entry in the eFolder that allows you to track the status of a loan document.

2 An electronic document sent to you from a borrower or service provider.

3 An entry in the eFolder that allows you to track the status of a loan condition.

The Document Manager is used to:

1 Assign documents to conditions

2 Assign files to documents

3 Add documents to the eFolder

4 Request documents from borrowers

An alternate way to create a condition and associate it with a document, is to click the __________ button on the Document Details window.

1 Access

2 Conditions

3 Comments

4 View in Original Format

A condition can be added from a Condition Set on the Banker Edition only.

1 True

2 False



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Learning Lab 1

Logged in as an underwriter, you will create a condition, use a comment to alert your processor, add a note to the PDF file, conditionally approve the loan and send to the processor. Then as a processor, you will fulfill the condition by requesting a document and attaching the file. Finally, as an underwriter, you will clear the condition.

User IDsLog into Encompass as both users now.

Loan ProcessorUser ID: pennyPassword: password

UnderwriterUser ID: ursulaPassword: password

Verify that your current session is ursula. On the Home Page, look at the Welcome message or look at the top of the screen.

Task 1. Create Condition - UnderwriterComplete the following logged in as Ursula the underwriter.

1 Open and accept the Harrison Kessler loan.

2 Open the eFolder and then open the 1003 - URLA document. Notice that the signatures are missing on the form.

3 Create an underwriting condition for the 1003.

• Name: 1003

• Description: Need signed 1003 or type in something similar.

• Category: Misc.

• Prior To: The condition needs to be cleared before approval.

• Owner: The processor is responsible for fulfilling the condition. However, you don’t want them to clear the condition.

• Print: You want the name and description for this condition to print on both internal and external condition forms.

4 Assign the document to the condition.



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5 Alert your processor about the problem. Tell them the borrower needs to sign before proceeding.Hint: Create a comment to send the alert.

6 Add a note to the pdf file pointing out the missing signature.

7 Conditionally approve the loan and send it to your processor Penny.

Task 2. Fulfill Condition - ProcessorComplete the following logged in as Penny the processor.


2 Read the alert the underwriter sent to you. Notice the note on the 1003 form.

3 Request a signed 1003 from the borrower.

4 Retrieve and attached the signed form.

NOTE: When retrieving the 1003 form, if you see several faxes, just download one. The fax typically has six pages, but you might see a fax with one or two pages.

5 In the Document Details window for the 1003 document, you will see the signed and unsigned files. Uncheck the unsigned file and make sure the received date in the Tracking section shows today’s date.

• Optional - Merge the faxed files into one file.

6 Show the condition as fulfilled.

7 Resubmitt the loan to your underwriter Ursula.

Task 3. Clear Condition - UnderwriterComplete the following logged in as Ursula the underwriter.


2 Verify the condition.

3 Clear the condition.

4 Approve the loan.



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Learning Lab 1 - Details

Logging In

1 In the Encompass Learning Lab, click on the Encompass Banker icon.

2 Enter the following user ID and password for the processor:

• User ID: penny

• Password: password

3 Click Log In.

4 In the Encompass Learning Lab, click on the Encompass Banker icon.

5 Enter the following user ID and password for the underwriter:

• User ID: ursula

• Password: password

6 Click Log In.

NOTE: Your instructor will provide logins and instructions to access the Encompass Learning Lab.

Task 1. Create Condition - Underwriter

1 Logged in as ursula the underwriter, click the Pipeline tab.

2 Double-click to open the Harrison Kessler loan.

3 Click the Accept File button on the Cond. Approval Worksheet and click OK to the message.

4 Click the eFolder link.

5 Double-click to open the 1003 - URLA document. Scroll through the form and notice the form has not been signed. Click Close.

6 Click the Underwriting Conditions tab.

7 Click the New icon, select Add a new condition and click OK.

8 Enter the following in the Details section:

• Name: 1003

• Description: Need signed 1003.

• Category: Misc.

• Prior To: Approval

• Owner: Loan Processor

• Allowed to Clear: Unchecked

• Print: Internally and Externally

9 In the Supporting Documents section, click the Assign Document icon.

10 Select 1003 - URLA and click Assign.

11 Click the Comments tab.

12 Click the Add Comment icon.

13 Enter “Borrower needs to sign before proceeding.”

14 Check Send Update Alert, select Loan Processor from the list and then click OK.



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15 Click the Edit Document icon and then click the Add notes icon.

16 Click near the signature lines on page 1, enter “Need borrower’s signature.” and click Add.

17 Click Save and click Close (Document Details window). Then click Close again (Underwriting Conditions window).

18 Click Close to close the eFolder window.

19 On the Log tab, click the Cond. Approval milestone.

20 Click the Lookup icon for the Loan Processor, select Penny from the list, and click OK.

21 Check the Finished check box.

22 Click the Save icon and then click the Exit icon.

Task 2. Fulfill Condition - Processor

1 Logged in as penny the processor, click the Pipeline tab.

2 Double-click to open the Harrison Kessler loan.

3 Click the Accept File button on the Resubmittal Worksheet and then click OK to the message.

4 Click eFolder update on the Alerts & Messages tab to open the Underwriting Conditions Details window to read the comment.

5 Mouse over the note on the 1003 form.

6 Click the Request button, select 1003 - URLA in the Sign and Return section, click Send, and then click Send on the next window.

7 Click Close.


9 On the Documents tab click the Retrieve button, or on the Underwriting Conditions tab, click the Retrieve Docs button and then click Download. The File Manager window opens.

10 Click Auto Assign. If that doesn’t work, drag and drop all the faxed pages to the 1003 - URLA document.

11 Click Close.

12 On the Documents tab, double-click to open the 1003 - URLA document.

13 Clear the Current Version check box for the unsigned 1003 - URLA file.

14 In the Tracking section, clear the Received check box and then check the Received check box to insert the current date and time.

15 Optional - Select all the pages of the 1003 and click the Merge icon. Click the Untitled name and type 1003.

16 Click Close.

17 On the Underwriting Conditions tab, double-click to open the 1003 condition.

18 Check the Fulfilled check box and click Close.

19 Click Close to close the eFolder window.

20 On the Log tab, click the Resubmittal milestone.

21 Click the Lookup icon for the Underwriter, select Ursula from the list and click OK.





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Task 3. Fulfill Condition - Underwriter

1 Logged in as ursula the underwriter, double-click to open the Harrison Kessler loan.

2 Click the Accept File button on the Approval Worksheet and then click OK.


4 On the Underwriting Conditions tab, double-click to open the 1003 condition.

5 Look at the file to verify that it’s signed.

6 Check the Cleared check box, click Close and click Close again.

7 On the Log tab, click the Approval milestone.

8 Click the Lookup icon for the Loan Processor, select Penny from the list and click OK.





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Lesson Summary

In this lesson, you learned how to add, fulfill and clear conditions. You should now be able to:

• Describe the structure of the Preliminary, Underwriting, and Post-Closing condition tabs

• Add, fulfill, and clear conditions

• Grant document access rights

• Send files to a lender

• Notify another user when changes have been made to a document or condition in the eFolder



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Course Summary

This concludes the eFolder - Going Paperless course where you learned how to use the Condition tabs of the eFolder.

• Access icon - Located on the Documents tab, is used to control access to an eFolder document by role.

• Condition - An entry in the eFolder that allows you to track the status of a loan condition.

• Conditions button - Located on the Document Details window, is used as an alternate way to create a condition and associate it with a document.

• Document Manager button - Used to assign documents to conditions.

• Post-Closing Conditions (Banker) - Typically used by shippers and post-closers to track and manage trailing documents and any other outstanding conditions.

• Preliminary Conditions - Typically used by loan processors to track and manage preliminary conditions such as the AUS conditions.

• Request Docs button - Used to request documents from borrowers and settlement services from service providers.

• Retrieve Docs button - Used to retrieve files that were sent to you by borrowers or settlement services.

• Send Files to Lender - Feature used to submit loans electronically to your lenders and investors from the eFolder.

• Underwriting Conditions - Typically used by underwriters to track and manage underwriting conditions.


____________________________________________________________________________________________________________eFolder - Going Paperless 73

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Index

Aaccess efolder 7add documents 9adding post-closing conditions 59adding preliminary conditions 23adding underwriting conditions 40approval milestone 50aus findings 23

Ccloser - doc signing milestone 53conditional approval milestone 38conditions button 46conditions tabs 19

Ddoc preparation milestone 53doc signing milestone 53document access rights 35document definition 8document details window 9document manager 32document manager button 11document tab buttons 11documents tab 8

EeDisclosures button 11efolder tabs 8efolder terms 8

Ffile definition 8file manager button 11finishing the milestone 37funder - funding milestone 55funding milestone 55

Hhistory tab 12

Lloan file visibility 13

Ppaperless 51, 64post closer - post closing milestone 55post closing milestone 55post-closing conditions 58preliminary conditions 22processor

doc preparation milestone 53resubmittal milestone 48submittal milestone 21

Rrequest button 11request docs 28resubmittal milestone 48retrieve button 11retrieve docs 31return loan file 21, 38

Ssend files button 11send files to lender 56shipper - shipping milestone 55shipping milestone 55submit to underwriting 37submittal milestone 21

Uunderwriter

approval milestone 50conditional approval milestone 38

underwriting conditions 39