eFolder Expert Series Webinar — 2015 eFolder MSP Survey: Learn What Your Peers Are Doing

1 © 2015 eFolder, Inc. All Rights Reserved.

eFolder Products Free Trial

• http://www.efolder.net/free-trial

2015 eFolder MSP Survey:Learn What Your Peers Are Doing

Shad StaliansCommunity [email protected]

© 2015 eFolder, Inc. All Rights Reserved.

Agenda

• Expert Introduction• Survey Overview• Partner Demographics• Key Vendor Relationships• Opportunities and Challenges• Questions and Discussion


Expert Introduction


What We’ll Cover

• Strategic relationships – Partners’ usageo Professional Service Automation (PSA)o Remote Monitoring and Management (RMM)

• Securityo Firewallo Client Securityo Cloud and Content Security

• Key Partner Challenges


Who We Surveyed

• 600 partners selected, 268 total responseso Partners divided into thirds by revenueo Top 200 partners from each third surveyed

• Partner profileo Over 50% of partners employ 10 people or lesso 48% have zero quota carrying sales people o 28% have a full-time marketing person


eFolder Partnership

How long have you partnered with eFolder?


eFolder Deployments

Which products do you currently deploy from eFolder?(Select all that apply)


Revenues

What are your total annual revenues?


Service Revenues

What percentage of your revenues are in services (professional services, managed services, or recurring revenue)?


Employees

How many employees do you have?


Salespeople

How many quota-carrying salespeople do you have on staff?


Marketing Staff

Do you have a full-time marketing person?


Verticals

Which verticals do you specialize in? (Select all that apply)


PSA

Which professional services automation (PSA) software do you use?


RMM

Which remote monitoring and management (RMM) tool do you use?


Principal Hardware Vendor

Which company is your principal hardware vendor?


Principal Firewall Vendor

Which company is your preferred firewall vendor?


Principal Client Security Vendor

Despite not being listed, Webroot was the most common answer by a large margin at

18.7%

Which is your preferred client security vendor?


Principal Cloud and Content Security Vendor

Who is your principal cloud and content security vendor?


Preferred Distributor

Which is your preferred distributor?


Single Most Important Vendor

Which vendor is your single, most important relationship?


Vendor Most Likely to Recommend

Which vendor are you most likely to recommend to a colleague?


IT Peer Group Participation

Are you a member of an IT or peer networking community?(Select all that apply)


Biggest Challenge Facing Business

Briefly, what do you consider to be the most significant issues facing your business today?


Biggest Challenge Facing Business

Key Findings:• Finding and hiring technical talent

• Identifying appropriate clients who prioritize technology solutions

• Educating clients and prospects on the value of cloud solutions

• Commoditization of services

Briefly, what do you consider to be the most significant issues facing your business today?


Biggest Opportunity Facing BusinessWhat do you consider to be the most significant opportunity for your business today?


Biggest Opportunity Facing Business

Key Findings:• Most common theme is migrating clients to the cloud

• Continued growth and building recurring revenue streams also a pain point

What do you consider to be the most significant opportunity for your business today?


Most Important eFolder ImprovementWhat is the single most important improvement eFolder can make in our products, services, support, or business model?


Most Important eFolder Improvement

Anchor

“Anchor sorely needs selective sync & granular folder/subfolder permissions.”

“Add more notifications to the Anchor product.”

“Would love to be able to really use Anchor as a backup product - which would mean it needs to alert us when a machine has not made contact for some period of time.”

“Most important improvement right now would be the abilityto have LAN sync on Anchor like Dropbox currently has.”

“Make Anchor customers aware of eFolder.”


Key Takeaways

• Strategic relationships – Partners’ usageo ConnectWise PSA – 58%o Labtech – 30%

• Securityo Firewall: Dell SonicWALL – 41%o Client Security: Webroot – 19% o Cloud and content security: OpenDNS – 26%

• Key Partner Challengeso Hiring talented technical staffo Identifying potential clientso Moving to the cloud seen as a huge opportunity, but

communicating the value to clients considered a challenge


Questions for Ted

• What are some of the trends that you think will shape the managed services industry the most in 2016?

• From a revenue generation perspective, which should be the primary focus for MSPs: hiring more techs or upping sales and marketing effort?

• What are some of the biggest challenges that end user clients are having?


Introducing eFolder

• Anchor — business-grade file sync

• Backup — file level backup for servers and workstations

• BDR — cloud-based backup and disaster recovery for Acronis, AppAssure, Replibit, ShadowProtect and Veeam

• Cloudfinder — cloud-to-cloud backup for leading SaaS applications

• DoubleCheck — email security and total email continuity

34 © 2015 eFolder, Inc. All Rights Reserved.

eFolder Products Free Trial

• http://www.efolder.net/free-trial

Questions and Discussion


Thank you!

Shad StaliansCommunity [email protected]

Technology

eFolder Expert Series Webinar — 2015 eFolder MSP Survey: Learn What Your Peers Are Doing