AI 1415 Q1 report - Operations

Operation team Q1 report

Operations team DESCRIPTION

AIESEC International Q1 2015 Report

Operations Team Bottomline Operations team has the main responsible of: VP Operations: guarantee of S&D alignment and Operations growth in the region VP OD: work with the leadership development of the region for a sustainable growth All our activities are measured by the Operations goals and delivery of main activities in the region. Also responsible for the management of Cluster 1 MCPs (started in Q1). In the subteam we also have the role of TM guarantee the team minimuns strategies, productivity and good TM processes implementation for operations growth.

People Involved Camila Serpa Soares. VP OD; Team Leader of Operations team. Laura Law. VP OP AP; Responsible for AP region growth and leadership pipeline. Shayo Tinuoye. VP OP Africa; Responsible for Africa region growth and leadership pipeline. Aleksa Nikolic. VP OP CEE; Responsible for CEE region growth and leadership pipeline. Ana Saldarriaga. VP OP WENA; Responsible for WENA region growth and leadership pipeline Lucia Taboada. VP OP LATAM; Responsible for IGN region growth and leadership pipeline Karim Swelim. VP OP MENA; Responsible for MENA region growth and leadership pipeline Anasofia Espejo. VP TM; Responsible TM bottomline implementation

efforts


GENERAL COMMENT Q4 was a quarter of a still a lot of direct contact with the network and a moment to get their inputs. Most of our efforts were in mainly touchpoints, including visits, conferences, summits that were made in the region and also in TM.

INDIVIDUAL EFFORTS Camila Serpa Soares. Team management (50%), XPRO preparation and delivery (20%), IPM delivery (10%), other conferences (Chindia) (5%), Organizational Culture Project (10%), Cluster 1 management (5%) Laura Law. IPM Project Manager (30%), Asia Pacific Conference (30%), Entity Visits (10%), Company Opportunity Portal (10%),Regional Management (20%) Shayo Tinuoye. Sub-regional conferences(30), Entity Visits(30%), MCP Summit (20%), Coaching Calls (10%) Regional Management (10%) OST management (10%) Aleksa Nikolic. Global Entrepreneurs (35%), Support team selection and management (20%), Regional conference (EuroXpro) (20%), IPM (25%) Ana Saldarriaga. Entity Visit (15%), Global Entrepreneurs (5%), OST Management (10%), IPM (25%) Regional Conferences (WENA LDS, EUROXPRO-AP-MENA-AFRICA) (20%), PAI Elect (25%) Lucia Taboada. Internal Comms (10%), ILC (40%), OST Leadership (15%), IPM (25%) Karim Swelim IPM (30 %), MENAXLDS (30 %), GEC (10%), MCP Coaching (10 %), MCVP Coaching (10 %), MET (10 %) Anasofia Espejo. IPM Preparation & Delivery (35%), Global TM materials and alignment for XPRO’s Preparation & APC Delivery (30%), AI Projects Follow-Ups (15%), EXPA (10%), Others (5%)

Africa Region Q1 report

OUTCOMES


Q1 ACTIVITIES CHECK

IPM PAI & AI 1516 S(E)lection

Entity Visits AFROXLDS

Regional space delivery Focused on behaviour shaping,

consultancies to entities and PAI elections management

PAI Elections management and AI 1516 Selection management (Q&A,

Interviews, external assessment etc)

Entity Visit to Mauriitius to solve entity crisis and align the entity for

fruit peak

Agenda management, conference delivery , focused on shaping behaviours and alignment of

entities in the region for a great fruit peak

Coaching Calls

Coaching call to 10 entities in the region for EXPA usage and general

consulltancy

RESULTS MONITORING GCDP

Q1 Realisation

571

187

0

100

200

300

400

500

600

RE

iGCDP

2014 2015

Q1 Realisation

164

126

0

20

40

60

80

100

120

140

160

180

RE

oGCDP

2014 2015


RESULTS MONITORING-GIP


Q1 Realisation

26

35

0

5

10

15

20

25

30

35

40

RE

iGIP

2014 2015

Q1 Realisation

46

57

0

10

20

30

40

50

60

RE

oGIP

2014 2015

RESULTS MONITORING AFRICA Progress

1202

4537

0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000

iGCDP

Achieved Planned

499

2269

0

500

1000

1500

2000

2500

oGCDP

Achieved Planned

89

298

0

50

100

150

200

250

300

350

iGIP

Achieved Planned

167

431

0

50

100

150

200

250

300

350

400

450

500

oGIP

Achieved Planned


challenges

•  Sub-regional initiative driving growth in West Africa •  Strategic Alliance in some entities ex. Rwanda and Cote D’voire •  AFROXLDS for shaping behaviours in the region and alignment of entities for fruit peak •  BD and TM Agenda successfully delivered at AFROXLDS •  Tier 4 growth in West Africa •  GIP Innovation/collaboration in some entities in East Africa; Ethiopia and Uganda •  Regional Collaboration improved as compared to previous year Ex. Ghana-Nigeria, Burkina Faso-Cote Divoire, Tanzania-

Uganda etc

•  How to capitalize on sub-regional initiatives for growth •  Action Orientation •  EXPA Usage •  How to boost regional cooperation •  S&D Alignment •  HR & Financial difficulties

successes


Q2 evolution


-  Coaching and consultancies to Tier 4 entities for fruit peak delivery -  S&D Alignment -  EXPA Usage focus -  Entity Visits and MCP Summit for transition and planning support -  Coaching Calls to current MCPs for fruit peak alignment -  MCP elects support and coaching for transition and planning

AP Region Q1 report

OUTCOMES


Q1 MILESTONES CHECK

IPM Asia Pacific Conference Malaysia Entity Visit Japan Entity Visit

Project manager duties done. Regional roadmap for 2015 including embassy relations

project and regional HR structure for 2015-16.

Downloading to AI strategies to the local level.

MCP and MC coaching for summer peak sprint.

In collaboration with EF, visit objective was to start the change process towards using English as

means of communication in AIESEC. EF test to replace their

current English test.

Monthly News (region + MCPs) Virtual MCP Coaching Regional Management Company OP

Newsletters for 2 target audiences Coaching not delivered to all focus entities.

Compendium changes for additional HR support and

conference managment. Iran is now part of AP.

Inivitation sent to contacts for private beta testing. Planning for

company op visit and implementation in Singapore.

RESULTS MONITORING - IGCDP


JAN-MAR – MA, RE

1748

877

1271 1130

0

200

400

600

800

1000

1200

1400

1600

1800

2000

RE MA

iGCDP

2014 2015

RESULTS MONITORING - OGCDP


JAN-MAR – MA, RE

2339

883

1588 1378

0

500

1000

1500

2000

2500

RE MA

2014

2015

RESULTS MONITORING - IGIP


427 387

310

429

0

50

100

150

200

250

300

350

400

450

500

RE MA

iGIP

2014 2015

JAN-MAR – MA, RE

RESULTS MONITORING - OGIP


172 172

136

87

0

20

40

60

80

100

120

140

160

180

200

RE MA

oGIP

2014 2015

JAN-MAR – MA, RE

RESULTS MONITORING – 1415 AP Progress


4638

10354

0

2000

4000

6000

8000

10000

12000

iGCDP

Achieved Planned

4746

10020

0

2000

4000

6000

8000

10000

12000

oGCDP

Achieved Planned

1169

3145

0

500

1000

1500

2000

2500

3000

3500

iGIP

Achieved Planned

467

1615

0

200

400

600

800

1000

1200

1400

1600

1800

oGIP

Achieved Planned

challenges


•  CHINDIA •  AP PR activities in SEA •  Focus on SEA and capitalising on ASEAN plan •  Regional collaboration is strengthening.

•  Importance of using EXPA •  Difficulties in getting offline results online, especially on the EP side. •  Main challenge in the region is the downloading of MC strategies to the local level. The ripple effect of MCs’ actions and

communications needs to be a greater focus.

successes

Q2 evolution


Main focuses for Q2 will be •  MCP elected coaching calls for team forming, transition and fruitpeak delivery •  MCP current coaching calls for team engagement in last mile, transition and fruitpeak delivery •  Visits in entities for transition and peak delivery support •  Summit for SEA focus (they wont need visa in a short term future) •  Chindia follow up

cEE Region Q1 report

OUTCOMES

Q1 ACTIVITIES CHECK

Global Entrepreneursn (Short term unpaid GIP) IPM EuroXpro Support team selection

and management

Product packaging created, launched to the network thgrough IPM and

Xpros, 2 GSTs recruited, special module for it on EXPA, initial plans of

entities collected and over 2000 Realizations in total.

Session preparation, session delivery and entity consultancy

during the conference

Agenda management, faci and chair selection and preparation, session preparation and delivery, output

creation and release to the network

2 more support team members (GSTs) recruited for sub regions (Balkans and

Baltics), regional weekly meetings, Xpro and CEE LDS preparation,

monthly regional newsletters co-creation, tracking and coaching




JAN, FEB, MAR – MATCH

JAN, FEB, MAR – REALIZE

901

981

860

880

900

920

940

960

980

1000

total

iGCDP

2014 2015

1653

989

0

200

400

600

800

1000

1200

1400

1600

1800

2014 2015

IGCDP

2014 2015





407

450

380

390

400

410

420

430

440

450

460

total

oGCDP

2014 2015

712

454

0

100

200

300

400

500

600

700

800

2014 2015

OGCDP

2014 2015

RESULTS MONITORING - igip




266

139

0

50

100

150

200

250

300

2014 2015

IGIP

2014 2015

237

181

0

50

100

150

200

250

total

iGCDP

2014 2015

RESULTS MONITORING - Ogip




279

396

0

50

100

150

200

250

300

350

400

450

Jan

oGIP

2014 2015

376

238

0

50

100

150

200

250

300

350

400

2014 2015

OGIP

2014 2015

RESULTS MONITORING – 1415 CEE Progress


6634

4096

1700 2125

4101

2815

724 930

0

1000

2000

3000

4000

5000

6000

7000

GCDPi GCDPo GIPi GIPo

Chart Title

Plan Achieved

challenges


•  Co-creation of regional vision and aims with MCPs in IPM •  First Global Entrepreneurs realizations (Romania, Russia, Serbia) •  Sub regional GSTs recruited .

•  How to capitalize on sub-regions •  Putting regional collaboration in to actions •  Moving operations of entities to EXPA •  Cross tier regional collboration (T1&2 with T3&4)

successes

Q2 evolution


Main focuses for Q2 will be •  MCP elected coaching calls for team forming, transition and fruitpeak delivery •  MCP current coaching calls for team engagement in last mile, transition and fruitpeak delivery •  Work with OST subregional for coaching and projects •  Global Ent. Focus for the results in Q2 •  MCP Summit for planning focus

LATAM Region Q1 report

OUTCOMES


Q1 ACTIVITIES CHECK

IPM ILC OST - VENTURE SUMMIT

OST - ENTITY VISITS T3T4

Historical fruitpeak ambition Entity coaching chats with MCPe Latam 2015 #10 facts evolution

Historical fruitpeak ambition I AM 2015 culture in Latam

Latam 2015 #10 facts evolution ** supported by AIVP OD

GIP – Global Entrepreneurs focus: Colombia, Brazil, Argentina,

Venezuela, Chile, Mexico, Peru, Panama | Goal: 700 GIP till June 2015

Fruitpeak oGCDP focus: Nicaragua, El Salvador, Puerto Rico, Dom. Republic,

Guatemala, Panama) for average 300% growth in peak delivery

OST LEADERSHIP

# 1 teamdays delivered for final sprint strategies

Ongoing meetings for strategy evolution and personal development.

Virtual Engagement with Latam

#3 monthly newsleters to all MCs with general direction

Ongoing coaching chats with MCVPs and MCPs on demand for performance (virtual and

in conference)

For OST further reports please check GCDP: https://drive.google.com/file/d/0By3NZ7IZTDgtbUNUYjdOUVhnbkVPSXk1ZjJtd2ZwaURwRzlB/view

GIP: https://drive.google.com/file/d/0By3NZ7IZTDgtTkJDVVhCOVdEMDNQUUQ5a0h6OXp3c214N3RF/view

Venture summit: http://anamariagip.wix.com/startinguplatam





866

1365

0

200

400

600

800

1000

1200

1400

1600

total

iGCDP

2014 2015

1327

1612

0

200

400

600

800

1000

1200

1400

1600

1800

total

iGCDP

2014 2015





833

1319

0

200

400

600

800

1000

1200

1400

total

oGCDP

2014 2015

1610

1551

1520

1530

1540

1550

1560

1570

1580

1590

1600

1610

1620

total

oGCDP

2014 2015

RESULTS MONITORING - igip




205

501

0

100

200

300

400

500

600

total

iGIP

2014 2015

296

468

0

50

100

150

200

250

300

350

400

450

500

Jan

iGIP

2014 2015

RESULTS MONITORING - Ogip




279

396

0

50

100

150

200

250

300

350

400

450

Jan

oGIP

2014 2015

365

349

340

345

350

355

360

365

370

Jan

oGIP

2014 2015

RESULTS MONITORING – 1415 LATAM Progress


3654

6700

0

1000

2000

3000

4000

5000

6000

7000

8000

iGCDP

Achieved Planned

2976

6900

0

1000

2000

3000

4000

5000

6000

7000

8000

oGCDP

Achieved Planned

1025

1700

0

200

400

600

800

1000

1200

1400

1600

1800

iGIP

Achieved Planned

892

1700

0

200

400

600

800

1000

1200

1400

1600

1800

oGIP

Achieved Planned

challenges


•  Cluster 4 entities adopting project based and growing in oGCDP like Uruguay, Puerto Rico, Panama and Guatemala •  Contributions of MX and PER getting bigger (compared to C1 entities) •  Subregional collaboration with initiatives as the Central American Leadership Summit (fostered by MCPs after IPM and ILC) •  Venture summit for Global Entrepreneurs implementation in Latam (700 GIP goal for this project) •  ILC message for I AM 2015 culture, Historical Fruitpeak and Latam 2015 roadmap, proving succesful MC-LC communication •  MCP & MCPe empowerment for decision making and regional growth •  Americas BD Summit for the BD Latam growth

•  S&S implementation due to lack of HR •  Co-operation with other regions has been weaker than previous years due to regional focus. •  Moving offline operations to EXPA (specially on EP side) •  In spite of regional growth, Capacity of Cluster 4 entities still is the main issue for moving the region to the next level •  In spite of regional growth, dependance on Cluster 1 entities keeps being the most alarming fact for the region

successes

Q2 evolution


Main focuses for Q2 will be •  MCP elected coaching calls for team forming, transition and fruitpeak delivery •  MCP current coaching calls for team engagement in last mile, transition and fruitpeak delivery •  Key MCVP operations elected coaching calls for fruitpeak •  Ongoing OST development •  MCP Summit for planning focus •  Entity visits by AIVP 14.15, AIVP 15.16 and OSTs with fruitpeak focus.

MENA Region Q1 report

OUTCOMES


Q3 ACTIVITIES CHECK

IPM MET MENA XLDS MCP Coaching

Touchpoiint for currents and elects. Managing campaigns, newsletters and internal communication

-  Understanding the new Business Model of AIESEC.

-  Understanding their role for MENA’s future

-  Bringing I AM 2015 Movement to MENA.

Supporting MCP with team management and fundamental

decisions in the entity.



MA

RE

208

250

0

50

100

150

200

250

300

iGCDP

2014 2015

291

269

255

260

265

270

275

280

285

290

295

iGCDP

2014 2015



MA

RE

243

328

0

50

100

150

200

250

300

350

OGCDP

2014 2015

367

326

300

310

320

330

340

350

360

370

380

OGCDP

2014 2015

RESULTS MONITORING - IGIP


MA

RE

37

61

0

10

20

30

40

50

60

70

IGIP

2014 2015

47

56

42

44

46

48

50

52

54

56

58

IGIP

2014 2015

RESULTS MONITORING - OGIP


MA

RE

100

125

0

20

40

60

80

100

120

140

OGIP

2014 2015

100

107

96

98

100

102

104

106

108

OGIP

2014 2015

RESULTS MONITORING – 1415 MENA Progress


1559

2843

0

500

1000

1500

2000

2500

3000

iGCDP

Achieved Planned

1611

2000

0

500

1000

1500

2000

2500

oGCDP

Achieved Planned

155

166

148

150

152

154

156

158

160

162

164

166

168

iGIP

Achieved Planned

302

408

0

50

100

150

200

250

300

350

400

450

oGIP

Achieved Planned

challenges

•  Growth in both GIP Programs MA + RE. •  Growth in GCDP Matching. •  AIESEC in Egypt being proactive in role modeling to the region and leading projects + initatives. •  CEEDers from AIESEC in Egypt supporting with regional projects and operations. •  Amal Project Execution in the winter pilot, especially from Egypt, Morocco, Lebanon for the winter break. •  Most entities evolving and changing LC timelines. •  I am 2015 Movement at MENA XLDS.

•  Little Financial Investments from Entities into entities and regional growth. •  Low productivity rate, as TLs, LCVPs fear to delegate. •  Negative growth in GCDP realizations due to late/weak OGX marketing. •  Programs are yet to be legal in most entities. •  Weak local leadership pipeline. •  Late/Slow process in MC team selections across the region.

successes


Q2 evolution


Main focuses for Q2 will be •  MCP elected coaching calls for team forming, transition and fruitpeak delivery •  MCP current coaching calls for team engagement in last mile, transition and fruitpeak delivery •  Visits in entities for Financial and legal support •  Visits for leadership pipeline support •  Summit for GCDP and GIP for elects MCVPs for the peak (Amal project) •  MCP Summit for planning focus

WENA Region Q1 report

OUTCOMES

Q1 ACTIVITIES CHECK

Entity Visit + Follow up IPM WENA LDS + XPRO OST Team mgmt

Deliver entity visit for AIESEC in France, Canada, Iceland, Finland,

Austria, Malta, Ireland, Italy, Greece

Aligment of supply and demand for the summer peak and general

coaching on FO-BO synergy and team maagement

Session preparation, session delivery and entity consultancy

during the conference

Creation of WENA SWOT and creation of the first regional

collaboration projects.

Virtual management of faci+chair selection and preparation, session preparation and delivery, output

creation and release to the network

In adition to WENA, physical attendance to AP, MENA and

AFROXLDS

Regional communication MCVP Coaching

Global matching mania Customized partnership support


RESULTS MONITORING - ogip


220

334

269 270

Q1 2014 Q1 2015

OGIP Q1

Matched Realized

RESULTS MONITORING - Igip


192 225

269

158

Q1 2014 Q1 2015

IGIP Q1

Matched Realized



784 692 702

431

Q1 2014 Q1 2015

OGCDP Q1

Matched Realized



246

324 320 348

Q1 2014 Q1 2015

IGCDP Q1

Matched Realized

challenges


•  Regional conference model updated (WENA LDS, EuroCo) •  Entities running the first pilots of regional collaboration (Italy, Malta, US, Germany, Spain, Nordics) •  Co-creation of regional roadmap for 2015-2016 with MCPs at IPM •  Launch of Global Entrepreneurs Camapin among the subregion •  Entity visits to support the summer peak

•  Downscale straegies at a local level and ignite sense of urgency •  Putting regional collaboration in to actions in a faster way •  Moving operations of entities to EXPA •  Cross tier regional collboration (T1&2 with T3&4)

successes

Q2 evolution


Main focuses for Q2 will be •  MCP elected coaching calls for team forming, transition and fruitpeak delivery •  MCP current coaching calls for team engagement in last mile, transition and fruitpeak delivery •  Follow up with OSTs for peak delivery •  MCP Summit for planning focus

Talent management Q1 report

OUTCOMES


Q1 MILESTONES CHECK

IPM Preparation & Delivery

TM XPRO’s Preparation and APC Delivery LEAD

Agenda management, session preparation, dry running and

delivering IPM.

Supporting in LEAD and TM tracks, alignment with FACIs for all XPRO’s.

Preparing, dry running and delivering APC.

MCP LEAD 1415 and 1516 on track with steps for Q2, LEAD frameworks piloting and education, GLC launch

and preparation

MAIN KPIs MONITORING

KPI Name Planned Achieved %

TMP/TLP NPS 0.60 unknown -

Productivity 1.00 unknown -

Team Mnms fulfillment 70% unknown -

Newsletters 3 3 100%

TXP OP in EXPA Prep, Testing & Pre-Launch

Finalising TXP launch materials, testing the TXP OP and

functionalities on EXPA, preparing pre-launch in XPROs.

1.  In APC, a big challenge was MC-LC communication because all support, education and coaching was given to many entities but LC EB elects and members where not informed about many basic strategies regarding TM and LDM and such.

2.  Need to simplify the basic strategies AI suggests (everything around the business model) is not reaching LC levels in a way they understand and know what actions they need to take, i think we need to have a clearer support action plan for MC’s to download to LC’s

Main comments for tm


Documents

AI 1415 Q1 report - Operations