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© Aastra Telecom (UK) Limited
Aastra IntelliGate®
Upgrade course I7.9
News
News Slide 2© Aastra Telecom (UK) Limited
New type of connection for hotel
management systems.
Via Ethernet TCP/IP Port 1051
The available hotel features via IP
are :
• Check-in/Check-out
• Barring of room-to-room traffic
with the possibility of bypassing
using a secret code
• The input of wake-up times
• Automatic exchange barring at
check-out
• Room Status
• Mini bar
• Missed wake-up times notification
Hotel management systems via Ethernet
News Slide 3© Aastra Telecom (UK) Limited
Hotel Interface
Automatic check in/out from PC to PBX
• wakeup calls are erased
• redial list is erased
• voice messages and CFU’s cleared
Guest name update from PC to PBX
Wake up call (*55)
Missed wake up calls can be shown on
hotel management system
Wake up calls can be set at the PC
Call logging of all room and/or operating
telephone calls
Costs are seized at the PC and booked in
guest calculation
The status of the minibar, cleanup
required, … can be send with a *77
procedure to the hotel application.
Procedure
5 0 7 1 5*
Waking time
Reception
automatic wake-up
5
News Slide 4© Aastra Telecom (UK) Limited
Application interfaces
Pocket Adapter and V.24 based proprietary atpc1 and VM protocols are still
supported with IntelliGate I7.9, but atpc1 will not support the new 600d
DECT terminals.
V.24 interfaces (Pocket Adapter & main board V.24) and V.24 based
proprietary protocols (atpc1, VM and printing) will no longer be supported
with IntelliGate R8.0
News Slide 5© Aastra Telecom (UK) Limited
SIP improvements
G.722 Codec support for all 67xxi phones
Take function now also supports calls with SIP trunks involved
News Slide 6© Aastra Telecom (UK) Limited
CNIP with SIP
3 possibilities to send a name in the
FROM-field
• User-defined FROM field
• Display name defined
• Trunk group set to private
SIP provider
News Slide 7© Aastra Telecom (UK) Limited
CNIP: User defined “FROM” field
If the user defined from-field contains a string
•With no “@“ character, the from field is concatenated as today. This
means “user-defined string” + “@” + “provider domain / IP- address”
•With an “@” character as last character, then the from field is
concatenated with the PBX IP address. This means the from field will
look like “user-defined string” + “PBX IP-address.”
•With an “@” character followed by a string (e.g.. Hostname or IP
address), then this string is used for the from field in the outgoing SIP
messages, send from the PBX.
Note, no additional characters will be added to the “user-defined”
from field. It is not checked if the domain name or IP-address which
the user has entered is valid!
News Slide 8© Aastra Telecom (UK) Limited
CNIP: Display name
A name is also sent when a “Display name” is defined.
The FROM-field type has to be set to default (SIP ID).
The FROM-field is created: “[Display name]”<sip:[SIP ID]@[IP-addr PBX]>
News Slide 9© Aastra Telecom (UK) Limited
CNIP: Trunk group set to private
With SIP networking we use SIP-
provider without accounts. So the
names cannot be defined in the account
part.
The trunk group is set to private. Now,
the user name is send in the FROM-
field.
The FROM-field is created:
“[user name]”<sip:[user no.]@[IP-addr
PBX]>
News Slide 10© Aastra Telecom (UK) Limited
WEB Administration
System-assistant
access
Printing Labels
Import / Export Contact
lists
Usability improvements
• Linking of ports &
terminals
• Alphabetical sorted
lists
• Sorting by columns
Performance
improvements
• Login 3 times faster
News Slide 11© Aastra Telecom (UK) Limited
WEB Admin: System assistant access
With the “System
assistant access” a
reduced menu tree is
available.
News Slide 12© Aastra Telecom (UK) Limited
WEB Admin: System assistant access
System administrators and operators can now log on
the Web Administration for daily maintenance :
• Phone book edition (short dial)
• User names and terminal descriptions
• Activate/de-activate remote maintenance
• Date/Time setting
• DECT phone registration and deregistration
• Etc…
The configuration possibility are comparable with the
settings in AIMS attendant and system manager access.
News Slide 13© Aastra Telecom (UK) Limited
WEB Admin: Printing Label
In Terminal ���� Key
configuration the label can
be printed out.
Team key: Number and
name are on the label
Function key: Name of
memory 1 is on the label
Number key: Name of
memory 1 and 2 are on the
label
News Slide 14© Aastra Telecom (UK) Limited
WEB Admin: Import / Export contact lists
The lists of the public and the private contacts can be exported / imported.
The exported list is a tab stop separated text file.
News Slide 15© Aastra Telecom (UK) Limited
Screensaver – Aastra 5370ip an 5380ip
The user has the possibility to:
• Enable / disable the
screensaver functionality
• choose the design
Screensaver menu under:
Settings ���� Display ����
Screensaver
== Display == 14:24Display contrastBacklight Backlight intensityM353 display contrastM353 display contrastModify
Screensaver
== Screensaver == 14:25���� OffClock round Clock square
OK
Clock round
News Slide 16© Aastra Telecom (UK) Limited
Screensaver
Designs
Mo
14.12.2009
�
Tu
15.01.2009
�
News Slide 17© Aastra Telecom (UK) Limited
Voice Mail Greetings
Users can now give names to voice mail greetings; thus various
absence situations can now easily be matched with the proper greeting.
An icon shows if the caller can leave a message or not after the greeting
Supported on Aastra 53xx series, 2380ip, 600d and OfficeSuite (OIP 7.9)
Active Greeting
Greeting with
message deposit
Greeting without
message deposit
News Slide 18© Aastra Telecom (UK) Limited
== Voice Mail == 14:24���� Global Greeting
Greeting 1 Greeting 2Greeting 3
Name for Voicemail greetings
The user has the possibility
to change the name of their
greetings using the terminal
menu.
18
Edit
Greeting 1
>>
News Slide 19© Aastra Telecom (UK) Limited
LCR – Routing table
The limit of routing table has
been increased from 10 to 20.
News Slide 20© Aastra Telecom (UK) Limited
Transfer to busy PISN user
Completion of Calls to Busy Subscriber (CCBS) in PBXs virtually
networked with ISDN
• The main goal of this feature is to provide the possibility for an
Operator to transfer a call to a busy user that is seated in a virtual
ISDN networked system.
• The operator gets an incoming call and tries to transfer the call to a
busy user that is seated in the other system.
• The operator parks the incoming call and sets CCBS to the busy
user.
•As soon as the destination user is idle again, the parked call rings
on their phone.
News Slide 21© Aastra Telecom (UK) Limited
Aastra 600d integration improvements
Aastra 600d DECT phone functionality improvements
• Display of Call Distribution information (CDE)
• Read/write idle text from AIMS/Web
Administration
•Menu guided programming of function keys
• Personal call routing
(same possibilities as with 53xx phones)
• Auto-keylock
•Menu language can now be set or modified by AIMS
• Auto answering of calls when taking out of
charging bay
News Slide 22© Aastra Telecom (UK) Limited
Aastra 600d: Long click 2
Long click 2:
• Situation 1:
AIN with overlapping DECT coverage
With long click 2 the terminal is
forced to re-synchronise.
• Situation 2:
Two subscriptions
With long click 2 the terminal toggles
from system A to B and back.
• Situation 3:
More than two subscriptions
With long click 2 a menu to select the
system appears in the display.
A
B
C
Use any system
Select system
Select
Enable Bluetooth
Select system
SW version
Battery : 100%
Survey Mode
Service
Auswählen
News Slide 23© Aastra Telecom (UK) Limited
Aastra 600d: Long click 5
Select system:
Menu to select the system appears in
the display
Survey Mode:
This is like former long click 4 Enable Bluetooth
Select system
SW version
Battery : 100%
Survey Mode
Service
Select
Enable Bluetooth
Select system
SW version
Battery : 100%
Survey Mode
Service
Auswählen
Enable Bluetooth
Select system
SW version
Battery : 100%
Survey Mode
Service
Select
¦PARK: 1000ADA3
FrameErr: PP:000 FP:000
LA / SB dBuV
0 / 15 48
0 / 02 41
0 / 06 40
1 / 12 38
News Slide 24© Aastra Telecom (UK) Limited
OMM SIP 1.7 support
The OMM SIP 1.7 is now supported, allowing :
•OMM software hosted on the IntelliGate platform (TFTP server)
• Support of the Aastra 600d handset family including Download over Air
•Quick system status overview
• Automatic import of database files from a server
• Automatic backup of database files to a server
•Manual backup and restore via TFTP / FTP(S) / HTTP(S)
from / to a server
© Aastra Telecom (UK) Limited
Aastra IntelliGate®
Upgrade course I7.9
Chapter 1
Silent Intrusion
News Slide 26© Aastra Telecom (UK) Limited
Silent Intrusion – Introduction
A supervisor (C) has the
possibility to do a silent
intrusion on an existing
communication, in order to
help / rectify things.
The intrusion is discreet on
the agent side (B).
No audio, no display.
The previous version of
intrusion indicated on the
terminal of the intruded
user; who could allow or
deny the intrusion.
A: customerB: call centre agent
C: supervisor
News Slide 27© Aastra Telecom (UK) Limited
Silent Intrusion – Licence
The feature “silent
intrusion” is available
by adding a system
license.
This licence enables any
number of intrudes to
take place (subject to
switch maximums).
News Slide 28© Aastra Telecom (UK) Limited
Silent Intrusion – Permissions
A permission set with
the necessary
authorisation has to be
assigned to the person
wishing to intrude.
CM-3-2-4-Authorisations.
News Slide 29© Aastra Telecom (UK) Limited
Silent Intrusion – Protection
On the agent side the
protection against silent
intrusion has to be
switched off.
CM-3-2-1-Protections.
This protection is not
configurable in the local
terminal settings.
News Slide 30© Aastra Telecom (UK) Limited
14:24
Agent 403 busy
Silent Intrusion – Activating
After the supervisor calls
the busy agent / user they
can press on 4 to activate
the silent intrusion.
A function key can be
configured for direct
activation of silent intrusion
to a specific number.
(F44#1403# – here 403 is
the number of the agent to
be supervised).
Callback CallWait C intr >>
News Slide 31© Aastra Telecom (UK) Limited
14:25
Agent 403
Change to normal intrusion
During the silent intrusion
the supervisor can press
the fox-key “C intr” or the
mic-mute key to change to
a normal intrusion.
C intr Save
News Slide 32© Aastra Telecom (UK) Limited
Resources
1444Intrusion
14443 party conference
14446 party conference
Remarks20652025
2045
A150
A300
On MBA (A150/A300): A mix of max. 4 features (6pty, 3pty, intrusion) can be
established simultaneously
On MBS (2025/2045): Also mix of max. 4 features (6pty, 3pty, intrusion) can
be established simultaneously
On MBL (2065): A mix of max. 14 features (6pty, 3pty, intrusion) can be
established simultaneously
News Slide 33© Aastra Telecom (UK) Limited
Silent Intrusion – Limitations 1
A silent intrusion can be done on most kind of connections as long
as the necessary recourses are available.
Connections with (at least) one AD2 or via ISDN can be intruded on
silently (no noise, no click, no change of the display)
On DECT to DECT connections a silent intrusion is not possible.
On IP to IP connections the silent intrusion causes an update of the
media stream destinations, i.e. the media is switch through the PBX
like a conference. This can be recognized by the connected
partners.
Enough VoIP channels have to be available on the PBX.
News Slide 34© Aastra Telecom (UK) Limited
Silent Intrusion – Limitations 2
On analogue terminals a silent intrusion can be executed
(Flash 4), but changing back to a normal intrusion is not possible.
Silent or normal intrusion can’t be executed from ISDN terminals.
With the parameter “Call waiting / intrusion on exchange
connections” CM-3-1-1 a silent intrusion (like a normal intrusion) on
any external ���� internal connections can be blocked or allowed.
On the terminal where the silent intrusion is placed, an enquiry call
is at that moment not possible.
News Slide 35© Aastra Telecom (UK) Limited
Silent Intrusion – Connection overview
100%100%100%100%DECT to AD2/ISDN/ab or any IP/SIP
100%100%100%100%any IP/SIP to AD2/DECT/ISDN/ab
not possible
not possible
100%
98%
98%
100%
100%
Analogue
98%98%98%SIP trunk to Aastra53X0ip/AastraSIP/SIP
98%98%98%Aastra53X0ip/AastraSIP/SIP to
Aastra53X0ip/AastraSIP/SIP
100%100%100%AD2/ISDN/ab to AD2/ISDN/ab
not possiblenot possiblenot possibleDECT to DECT
not possiblenot possiblenot possibleAny trunk to any trunk
100%100%100%SIP trunk to AD2/DECT/ISDN/ab
100%100%100%ISDN trunk to any
Aastra 600d
(135, 160)
Aastra
53X0 ip
Aastra
53X0 AD2Supervisor
Connection
100%: absolutely silent (no noise, no click, no change of the display)
98%: media stream update can be recognized
© Aastra Telecom (UK) Limited
New Aastra 6739i
Executive SIP Terminal
News Slide 37© Aastra Telecom (UK) Limited
Content
New Executive Level SIP Terminal
Feature Highlights
Physical Attributes
6739i pricing and ordering information
Q&A
News Slide 38© Aastra Telecom (UK) Limited
Advanced and expandable
Executive Level SIP Phone
Newest member of the 67xi SIP
portfolio
Large VGA high resolution color
touch screen display
Intuitive graphical user interface
and navigation menus
Dual Gigabit Ethernet ports
Bluetooth headset support
USB port
Expansion modules support
Aastra 6739i- New Executive Level SIP Terminal
News Slide 39© Aastra Telecom (UK) Limited
Aastra Hi-Q Audio™ Technology
Full wideband frequency response
hardware
17 dedicated hard keys
Up to 55 programmable softkeys
Additional headset connection
options (RJ9 and RJ45)
Built-in EHS/DHSG port
Up to 9 lines with call appearances
with multi-proxy support
XML support for productivity-
enhancing applications
Aastra 6739i- New Executive Level SIP Terminal
News Slide 40© Aastra Telecom (UK) Limited
User Interface
• 5.7” Full VGA (640x480) color Touch
Screen LCD
• Intuitive graphical user interface and
navigation menus
• Color based icons
• Translucent buttons
• Adjustable screen contrast and
brightness settings for user comfort in
different lighting environment
• Multi-lingual support
• Downloadable language packs
• Caller and Calling Line information
• Distinctive ringing, priority alerting
• Callers list
• Missed Call Notification
Aastra 6739i- Feature Highlights
News Slide 41© Aastra Telecom (UK) Limited
Picture ID See who is calling, for real!
• Available for incoming and outgoing calls
• Callers List
• Redial List and directory
Why settle for just text-based caller id?
Aastra 6739i- Feature Highlights
On screen QWERTY / QWERTZ keyboard
• Useful Display keyboard can be invoked to add
or edit information on the phone
• Simply tap on the entry field and enter letters
and , configuration parameters etc.
• numbers as required
• Add or edit directory entries
News Slide 42© Aastra Telecom (UK) Limited
Excellent Audio quality
• Aastra Hi-Q Audio™ Technology
• HD hardware design for enhanced wideband audio:
> Handset
> Full duplex speakerphone
> Headset port
• Multiple headset connection options:
> Modular headset jack
> Built-in EHS (DHSG) port
> Built-in Bluetooth headset support
• Hearing aid compatible (HAC) handset
• Codecs:
> G.711 µ-law / A-law
> G.729
> G.722 wideband
Aastra 6739i- Feature Highlights
News Slide 43© Aastra Telecom (UK) Limited
Aastra 6739i Physical Attributes
Call management keys
HD, HAC Handset
Callers List
Services
Conference
Mute and Volume Keys Speakerphone/Headset
key with LED
Full duplex HD Speakerphone
Directory
Up to 55 soft keys
Goodbye
Transfer
Message Waiting Lamp
5.7” VGA (640x480) color Touch Screen LCD
Dedicated Message key with LED
5.7”
Line 1, Line 2 , Line 3 keys with LEDs
Hold and Redial keys
Options
News Slide 44© Aastra Telecom (UK) Limited
Aastra 6739i Physical Attributes
Gig-Ethernet LAN Port
Supports PoE
Power jack (48VDC, 0.31A)Only required if PoE is not available or expansion modules are connected
4 position Stands for desk installation
USB port for applications and storage *
* Second software release
Gig-Ethernet PC Port
News Slide 45© Aastra Telecom (UK) Limited
Aastra 6739i Physical Attributes
Expansion module port
High density port for future use
Hands-free Microphone Built-in Bluetooth
headset support
Modular Headset port
AUX port for EHS/DHSG headset
Handset port Wall Mount holes
News Slide 46© Aastra Telecom (UK) Limited
Aastra 67xi Series
6753i
6755i
6757i
Budget
Functionality
6731i
6730i
6739i
6751i
M675i
Expansion Module
(3x20 progr. keys)
M670i
Expansion Module
(36 programmable keys)
News Slide 47© Aastra Telecom (UK) Limited
6739i within the 67xi series
© Aastra Telecom (UK) Limited
Aastra IntelliGate®
Upgrade course I7.9
Chapter 2
Diversion Header
News Slide 49© Aastra Telecom (UK) Limited
Diversion Header – Overview
There exist two types of diversion in
SIP, recursing and non-recursing.
In recursing diversion (RD) the caller is
routed directly to the diversion
destination. The called party receives
the identity of the caller and the
diversion information.
In non-recursing diversion (NRD), the
caller receives a “302 Moved
Temporarily” containing the new
destination and diversion information,
which is then used by the caller to make
a new call.
Internet
SIP
Provider
PSTN
The SIP diversion header provides the called SIP user with the identity of
the diverting person and the reason for the diversion.
News Slide 50© Aastra Telecom (UK) Limited
PSTN
PSTN
SIP Trunk / SIP Provider
With SIP provider setting CM-3-2-2-SIP
settings “send redirecting information
– No” the PBX sends a normal “INVITE
– from B” to CFU destination C.
With SIP provider setting CM-3-2-2-SIP
settings “send redirecting information
– Yes, using Diversion header
(recusing)” the PBX sends an “INVITE
– from A and diversion header” to CFU
destination C. The diversion header
contains the account-number of B and
the reason “unconditional”. The
provider validates the account of B.
Switzerland: This is the preferred
setting for SIP provider COLT and
Cablecom.
SIP
Provider
A
B with
CFU to C
C
News Slide 51© Aastra Telecom (UK) Limited
C wants Diversion Information
ACaller is not interested
in diversion information
(setting: No or RD)
BCFU to C
PBX Cwishes to receive
diversion information
(setting: RD or NRD)
INV B@PBX
From: A
To: B@PBX
CFU to C
INVITE C
From: A
To: C
Diversion: B@PBX ;reason=unconditional
News Slide 52© Aastra Telecom (UK) Limited
Recursing: SIP header
Request: INVITE sip:[email protected]/SDP62.2.46.1210.10.1.150xxxxxx
InfoProtocolDestinationSourceTimeNo.
Request-Line: INVITE sip:[email protected] SIP/2.0
Message Header
• Via: SIP/2.0/UDP 84.253.4.99:5060;rport;...
• To: <sip:[email protected]>
• From: <sip:[email protected]>
• CSeq: 2 INVITE
• Contact: <sip:[email protected]>
• Diversion:
<sip:[email protected]>;
privacy="off";screen="no";reason="unconditional";counter=1
Destination C
Caller A
Diverter B
News Slide 53© Aastra Telecom (UK) Limited
SIP Trunk / SIP Server
With a BROADSOFT-server or a SIP-
unified-messaging-server the provider
setting CM-3-2-2-SIP settings “send
redirecting information – Yes, using
Diversion header (non-recusing)” is
preferred.
This setting has the effect that the PBX
sends back a “302 Moved Temporarily”
to the provider with diversion header
(account-number of B and diversion
reason).
The provider then takes care about the
diversion himself.
SIP
Provider
A
B with
CFU to C
C
Broadsoft
Server
News Slide 54© Aastra Telecom (UK) Limited
A wants Diversion Information
ACaller is interested in
diversion information
(setting: NRD)
BCFU to C
PBX C
INV B@PBX
From: A
To: B@PBX
CFU to C
302 Moved
From: A
To: B@PBX
Contact: C
Diversion: B@PBX
;reason=unconditional
INVITE C
From: A
To: C
News Slide 55© Aastra Telecom (UK) Limited
Non-recursing: SIP header
Status: 302 Moved TemporarilySIP62.2.46.1210.10.1.150xxxxxx
InfoProtocolDestinationSourceTimeNo.
Status-Line: SIP/2.0 302 Moved Temporarily
Message Header
• Via: SIP/2.0/UDP 62.2.46.12:5060;…
• To: "0445566778"
<sip: [email protected]:5060;user=phone>;…
• From: "0326553322"
<sip: [email protected]:5060;user=phone>;…
• CSeq: 1 INVITE
• Contact: <sip:[email protected];
• Diversion: " 0445566778 "
<sip:[email protected]:5060;user=phone>;
privacy="off";screen="no";reason="unconditional";counter=1
Destination C
Caller A
Diverter B
News Slide 56© Aastra Telecom (UK) Limited
Settings for SIP provider
For public SIP trunks the setting “Yes, using ‘Diversion header (recursing)”
is the right setting, if supported by the
SIP provider.
With a BROADSOFT platform or a
private SIP server the “non-recursing”
setting might be appropriate.
News Slide 57© Aastra Telecom (UK) Limited
Settings for Standard SIP terminal
For standard SIP terminals the
parameter CM-3-2-2-SIP settings
“Send redirecting information” can
be set.
Default: recursing
News Slide 58© Aastra Telecom (UK) Limited
Settings for Aastra SIP terminal
For Aastra SIP terminals the
parameter CM-3-2-2-SIP settings
“Send redirecting information” can
be set.
Default: recursing