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Hosted Voice Product Training

Aastra IP Phones

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Using this Module • Audio: This computer based training (CBT) module has audio, but

you can read the transcript in the “Notes” tab on the left side of each

page

• Visual: You can maximize the screen size using your standard

browser settings.

• Attachments: Click on the Attachments link to locate a copy of this

presentation for you to download.

• Use the navigation buttons to advance slides.

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Agenda

1. Customer Resource Center

2. Aastra IP Phones

3. Physical Buttons

4. Setting Up Voicemail

5. Making an outbound Call

6. Hold

7. Answering Calls

8. Multiple Calls

9. “Blind” Transfer

10. “Announced” Transfer

11. Transfer – No Answer

12. Conference Call

13. Monitored Extensions

14. Enhanced Call Park

15. Group Call Pick-Up

16. EarthLink Contacts

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Resource Center http://www.earthlinkbusiness.com/hostedvoice

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Aastra IP Phones

Aastra 6731i

Aastra 6757i

Aastra 6739i Aastra M675i

Aastra 6755i

Aastra 6757i

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Aastra IP Phones – Soft Keys

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• Use the appropriate voicemail access key on the phone or dial *99

• When you sign in for the first time, you must set up your mailbox. First time sign-in involves three steps:

• Recording your greeting

• Recording your name

• Changing your password

• The default password is 132435

• You can end the setup process at any time by ending the call. You will be asked to complete the remaining setup steps the next time you enter your mailbox.

First Time Setting Up

Voicemail

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• When setting up your mailbox password it must meet the following criteria:

• Must be between 6 and 20 digits long

• Cannot be part of your telephone number

• Cannot repeat a single digit more than two (2) times

• Cannot be a sequence of numbers such as “123456”

• Callers can leave messages even if the mailbox is not set-up.

Setting Up Voicemail

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From Outside the Office:

• Dial your telephone number.

• When you hear your greeting hit the * button.

• Enter your PIN when prompted.

Access Voicemail from

Outside the Office

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Voice Mail to Email Notification

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Voice Mail Options

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Call Lists

• Press Call List to view a list of callers.

• Use Up/Down Navigation button to select number.

• Press Dial soft key to place a call.

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Directory

• Press Directory to view a list of extensions in the Business Group.

• There is no import feature.

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More

• Press More to view additional pages of soft keys.

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Goodbye Button

• The Goodbye button terminates the call.

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Hold Button

• The Hold button places the caller on hold.

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Redial Button

• Press the Redial button.

• Use Up/Down Navigation button to select the number.

• Press Dial soft key to place a call.

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“Line” Buttons

• The IP Phone has up to four lines (L1-L4) to make and receive calls to your telephone number.

• The line key will change color when in use (flashing green when a call is incoming, green when in use and green when not in use).

Aastra 6757i

Aastra 6739i

Aastra 6731i

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Speaker Button

• Press the Speaker/Headset button to use speaker phone.

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Mute Button

• Press the Mute button (microphone with a slash) to mute your side of the phone conversation.

• Press Mute a 2nd time to unmute your phone.

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Making a Call

To Dial an Internal Extension • Dial the extension number. • Press the “Dial” soft key.

To Dial an External Number • Dial the 10 digit phone number. • Press the “Dial” soft key.

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Answering Incoming Calls

• The soft keys will change to display “Answer” & “Ignore”.

• If “Ignore” is chose, the call will immediately go to voicemail.

• If you press the button, the call will be on speakerphone.

• If “Answer” is chosen, the call will be on speakerphone.

• If you press the button next to the blinking light (L1, L2, L3, L4), the call will be answered via speaker phone.

• You can also pick up the handset to answer the call.

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Transfers

There are two types of transfers to choose from: Blind – Incoming call is not announced. Announced – Incoming call is announced. All calls are placed on hold automatically when the “Transfer” button or “Xfer” soft key is pressed.

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Blind Transfers

• Press the “Xfer” soft key.

• Enter internal extension or ten digit phone number.

• Press the “Xfer” soft key a 2nd time. Note: If this option is chosen, you lose the ability to reconnect with the original caller.

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• Press the “Xfer” soft key.

• Enter the internal extension or ten digit phone number.

• Press the “Dial” soft key.

• Announce the call.

• Press the “Xfer” soft key a 2nd time.

Announced Transfers

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What if the Caller Doesn’t Answer or

Can’t Take the Call?

• Press the Cancel soft key to end the transfer process.

• Press the Pick Up soft key to resume with the original caller.

You now have the option to:

Take a message. - or -

Transfer the call to another party.

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Conference Calls

After Speaking with the 1st Party • Press the “Conf” soft key.

• The 1st caller is automatically

placed on hold.

• Dial the number of the 2nd party.

• Press the “Conf” soft key a 2nd time.

The Conference Call is now initiated with all three parties connected.

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The attendant console expansion modules let you monitor the status of other extensions in your business. A key and a lamp on your phone will be associated with that other

extension.

• If there is no call in progress on that extension, the lamp will not be lit.

• If a call is ringing on that extension, the lamp will blink quickly.

• If a call is on hold on that extension, the lamp will blink slowly.

• If a call is in progress on that extension, the lamp will be lit solidly.

If you want to answer a call that is ringing on the extension you are monitoring, pick up your handset and press the key for that extension. You will be connected to the caller.

You can also use these keys as speed dials for the other extension. To call the other extension when there is no call in progress on it, pick up your handset and press the key

for that extension.

Monitored Extensions

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Enhanced Call Park

• If using Enhanced Call Park, press the appropriate Park button.

• To retrieve a parked call, press the appropriate park button.

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Group Call Pick - Up

• The client must hear the other line ringing.

• Use the “Group Pickup” soft key or dial *11 from any line in the pick-up group to answer the ringing line.

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For any questions or additional help, visit http://www.earthlinkbusiness.com/hostedvoice

- or - Contact our Customer Care Specialists @

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