9 William Edwards Deming Power Point

8/12/2019 9 William Edwards Deming Power Point

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An American statistician, professor,

author, lecturer and consultant.


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Born : Sioux City, Iowa, October 14, 1900.

Father :William Albert Deming

Mother :Pluma Irene Edwards

Died : December 20, 1993 (aged 93)

Washington DC.


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From University of Wyoming at Laramie, he graduated

in 1921 with a B.Sc. in electrical engineering.

In 1925, he received an M.S. from the University of

Colorado. In 1928, he received a Ph.D. from Yale University.

Both graduate degrees were

in mathematics and mathematical physics.


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Deming worked as a mathematical physicist at the

United States Department of Agriculture (192739).

a statistical adviser for the United States Census

Bureau (193945). He was a professor of statistics at New York

University's graduate school of business

administration (19461993).

Deming developed the sampling techniques in 1940U.S.


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In 1947, Deming was involved in early planning for the

1951 Japanese Census.

Deming's expertise in quality control techniques,

combined with his involvement in Japanese society.

JuneAugust 1950, Deming trained hundreds of

engineers, managers, and scholars in statistical process

control (SPC).

A number of Japanese manufacturers applied histechniques widely and experienced heretofore unheard-

of levels of quality and productivity.


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Later, from his home in Washington, D.C., Deming continuedrunning his own consultancy business in the United States.

Ford Motor Company was one of the first American corporationsto seek help from Deming.

Ford's newly appointed Division Quality Manager recruiting

Deming to help jump-start a quality movement at Ford.

Deming joined the Graduate School of Business at ColumbiaUniversity in 1988.

In 1993, Deming published his final book, The New Economicsfor Industry, Government, Education, which included the Systemof Profound Knowledge and the 14 Points for Management.

It also contained educational concepts involving group-basedteaching without grades, as well as management withoutindividual merit or performance reviews.


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He is perhaps best known for his work in Japan.

Deming made a significant contribution to Japan's later

reputation for innovative high-quality products and its

economic power.

He taught top management how to improve

design,product quality, testing, and sales various

methods, including the application of statistical

methods.


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When people and organizations focus

primarily on quality, defined by the following

ratio, quality tends to increase and costs fall

over time.

when people and organizations focus primarily

on costs, costs tend to rise and quality declinesover time.


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1. Appreciation of a system

2. Knowledge of variation

3. Theory of knowledge

4. Knowledge of psychology


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1. Create constancy of purpose toward improvement of productand service, with the aim to become competitive and to stay in

business, and to provide jobs.

2. Adopt the new philosophy. We are in a new economic age.

Western management must awaken to the challenge, must learntheir responsibilities, and take on leadership for change.

3. Cease dependence on inspection to achieve quality. Eliminate

the need for inspection on a mass basis by building quality into

the product in the first place.

4. End the practice of awarding business on the basis of price tag.

Instead, minimize total cost. Move toward a single supplier for

any one item, on a long-term relationship of loyalty and trust.


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5. Improve constantly and forever the system of production andservice, to improve quality and productivity, and thus

constantly decrease costs.

6. Institute training on the job.

7. Institute leadership (see Point 12 and Ch. 8). The aim ofsupervision should be to help people and machines and

gadgets to do a better job. Supervision of management is in

need of overhaul, as well as supervision of production

workers.8. Drive out fear, so that everyone may work effectively for the

company (see Ch. 3).


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9. Break down barriers between departments. People in research, design,sales, and production must work as a team, to foresee problems of

production and in use that may be encountered with the product or

service.

10. Eliminate slogans, exhortations, and targets for the work force asking for

zero defects and new levels of productivity. Such exhortations only createadversarial relationships, as the bulk of the causes of low quality and low

productivity belong to the system and thus lie beyond the power of the

work force.

I. Eliminate work standards (quotas) on the factory floor. Substitute

leadership.II. Eliminate management by objective. Eliminate management by

numbers, numerical goals. Substitute leadership.


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11. Remove barriers that rob the hourly worker of his right topride of workmanship. The responsibility of supervisors must

be changed from sheer numbers to quality.

12. Remove barriers that rob people in management and in

engineering of their right to pride of workmanship. Thismeans, inter alia, abolishment of the annual or merit rating

and of management by objective.

13. Institute a vigorous program of education and self-

improvement.14. Put everybody in the company to work to accomplish the

transformation. The transformation is everybody's job.


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Lack of constancy of purpose Emphasis on short-term profits

Evaluation by performance, merit rating, orannual review of performance

Mobility of management

Running a company on visible figures alone

Excessive medical costs

Excessive costs of liability


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Plan a change or test (P).Do it (D). Carry out the change or test,

preferably on a small scale.

Check it (C). Observe the effects of thechange or test. Study it (S).

Act on what was learned (A).


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Established in December 1950 in honor of W.Edwards Deming, was originally designed toreward Japanese companies for majoradvances in quality improvement. Over the

years it has grown, under the guidance ofJapanese Union of Scientists and Engineers(JUSE) to where it is now also available tonon-Japanese companies.

Two categories of awards are made annually theDeming Prize for Individuals the Deming pplication Prize


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9 William Edwards Deming Power Point