How to cut through the web hosting BS! This presentation was what Peer1 presented to the WordCamp community in Cardiff, educating them on what to look out for when talking to hosting companies and how to siv through the crazy marketing terms that exists in the industry. Enjoy!
Text of Presentation to WordCamp UK
1. WordCamp Presentation How to cut through web hosting BS! For more assistance, contact Peer1 +44 (0) 800 840 7499
2. WordCamp UK Introduction to Hosting Options Shared, Dedicated, Managed Hosting! Horses for Courses, who needs what? Terms Hosting Companies use. Peer 1 and ServerBeach 3. What is hosting? 4. Hosting options Shared Virtual Dedicated Managed Fully Managed Cloud 5. Shared Hosting Advantages Cheap Easy to setup Flexible term contracts Disadvantages Unreliable Limited functionality Be careful of SLAs Suitable for Start ups Small static sites Simple Blogs Not suitable for Large sites ecommerce Media heavy content 6. Virtual Private Servers Advantages More Control Greater Options Flexible term contracts Disadvantages Possibly unreliable Technical Setups Not suitable for Large sites Media heavy content Ecommerce Security compliance Suitable for Medium sized websites Blogs Technical People who know what they are doing. 7. 8. 9. 10. 11. Terms Hosting companies use Unlimited What to look out for:
Everyone is limited by something i.e. bandwidth, port speed, memory etc 12. Look out for fair use policies 13. Unlimited often means under-performing as contention rates are going to be high
What you should ask:
How much do you charge when I reach my bandwidth allowance? 14. What is your utilisation as a hosting company and how do you deal with outages should they occur? 15. Do you have unlimited support staff to deal with my queries?!
T & Cs of Unlimited Hosting! The offer is: UnlimitedGB's of Space Unlimited GB's of Transfer Unlimited Domain Hosting Unlimited E-Mail Accounts UnlimitedMySQL Databases The reality is: 16. Terms Hosting companies use 100% Uptime What to look out for:
100% uptime is a great marketing term 17. To achieve 100% uptime, the hosting solution can not have a single point of failure 18. On top of this, you need to consider geographical redundancy (in case a data centre blows up) 19. True 100% uptime costs thousands
What you should ask:
Find out if there is a single point of failure in the solution 20. Ask what happens if the data centre blows up! 21. How can you offer 100% uptime for 5 per month? Surely youre losing money?! 22. If you are losing money, how long are you going to be in business for?!
T & Cs of 100% Uptime 23. Terms Hosting companies use 24x7x365 Support What to look out for:
Ensure that the support is dealt with by at least level 2 techs (you do not want 1st line support people when you are dealing with issues at 3am!) 24. Ensure the support teams native tongue is the same as yours to avoid communication issues 25.Many companies over-utilise their support staff to the point they are unhappy
What you should ask:
How many rings will I have to wait before my call is answered? 26. Where is your support team located and do they have access to my account? 27. What happens if the hardware breaks? 28. Will your support team help me even if the software is un-supported?
Terms Hosting companies use SLAs SLA Service Level Agreements
Who are they protecting? You or them? 29. If downtime occurs, what are they legally obliged to do and do they credit you for outages? 30.Whos responsibility is to report an outage? Theirs or yours? 31.If they can get away with it, will they? 32. Do they publish their SLAs on their website or do you have to request it? 33. If you have to request it, what are they trying to hide? 34. Does the SLA break down security policies and how they manage their data centres?
Top ten tips for hosting Look at hosting companies financial stability Check the SLA Make sure SLA is reported to you regularly Is the provider a technology or service business? Have they won any awards? Do they offer a range of Linux and Windows? Do you have to pay for support if you dont want it? Check contract flexibility Who are you actually hosting with Dont pay for what you dont need 35. A bit about Peer1... 36. 37. 38. 39. 40. 41. If you have any questions, please call: +44 (0) 800 840 7499