Reimagine Your Employee Portal with Social Intranet

Reimagine Employee Engagement with Social Intranet Spring 2013

© 2013 Appirio, Inc. - Confidential


Appirio Helps You Reimagine Your Business with the Cloud

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Your Business Reimagined

6 years, 500 enterprises, 2.5M users moved to the cloud

The World’s Largest Cloud Expert Community

Services Powered by Reusable Technology and 70k

Crowdsourced Developers


CLOUD, MOBILE & SOCIALhave accelerated the pace of business change

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Old

Winning = Outspend

NEW

Winning = Outmaneuver

Agility is the currency of the new economy

Everyone has access to transformative technology and global talent

© 2013 Appirio, Inc. - Confidential5

Media

We See This in Nearly Every Industry & Business Function

Education Customer Service

Source: 2012 Internet Trends by Mary Meeker and Liang Wu

Communication


Now is the Time to Reimagine the Employee Experience

Talent Acquisition Talent Management Collaboration Employee Engagement


The Evolution of “People Process” Management

HR & IT is being asked to do (lead) more than ever before

Process Support + Functional/Technology Support +Organizational/Business Support


The Reimagined Employee Portal: The Social Intranet The Face of the New HR & IT

Collaboration/Connection(Social)

Knowledge/Information(Wikis, Knowledge Base)

Relevant Analytics(Decision Support)

Any Device(BYOD Support)

People Tools(PM, Goals, Recruiting,

Etc.)

Anytime(24x7x365)

Anywhere(Secure, Reliable)

Extended Population(Employees, Families,

Contingents)


Portals - What’s Not WorkingNO CLEAR PURPOSE• Overall lack of collaboration strategy and commitment in the business (with the exception of some

“trial” initiatives – “we’ll see how it goes…)”

• Next generation capabilities are perceived as “cool” or “nice-to-have” and not as business enablement or employee engagement tools

NO CLEAR OWNERSHIP• No clear ownership for collaborative technology/portal technology

• Current portal deployments are riddled with many unorganized links to HR transactions and content, separate systems, corporate communications, etc.

NO CLEAR VALUE• Plans are in place to enhance portal capabilities, but funding/resources

often get cut due to lack of priority (value)

• Solution is poorly marketed internally – no “WIIFM” message on benefits/value of using

NO COLLABORATION BETWEEN HR & IT• HR and IT have not agreed upon, nor communicated the overall integration strategy

• Current portal not using technology to the fullest, phase II never happened


What We Hear From Employees & Executives

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What we have… What we need…


The Workforce is Transforming


Current State

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Future State – Employees & Managers

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Future State – Executives

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Guiding Principles of Social Intranet Design

Focus on People Connect Teams Identify Experts Share Interests

Adapt and Evolve

Engage and Reward Highlight success Seed behavior Offer incentives

Go to Where People Are Existing behaviors Workflows Critical tools Access points

Compelling Experience Make it simple Solve problems Provide advocacy


Mobile, Social Intranet on Force.com Developed in 6 Weeks

Created mobile optimized website allowing webpages to recognize device - iPad, iPhone, etc.

Embedded Salesforce Chatter and Content into portal enabling cross-company collaboration for 2700 users

Enabled SSO with existing SecureAuth SSO system simplifying login process for employees

A New Employee Experience

• Outdated, unsupported legacy intranet

• Accessibility limited to employees with access to desktop computers

• User experience inconsistent with cutting edge, friendly brand

WHAT WASN’T WORKING

THE APPIRIO SOLUTION

Pilots, flight attendants and ground crew can access portal on the go

Increased average site visit from 45 seconds to 6 minutes

Over 50% user adoption prior to completion of formal training

THE RESULTS

“Thanks to all of you, VXConnect is now up and

running, and the initial response from teammates has

been tremendous!” Ben Eye - Communication &

Events Manager


Responsive Design

RAPID PROTOTYPING VISUAL TREATMENTWe use the agile software development methodology to ge concepts in front of critical stakeholders early and often. This approach saves time further down the line, where changes can become time consuming and costly.


Google Sites Medical Intranet Solution

Replaced Lotus QuickPlace with custom 50,000 user Google Sites intranet

Custom solution for approval, archival and publishing on Google App Engine, Google Cloud SQL and Gdata APIs

Leveraged existing investment in Google

CloudSpokes contests delivered Gadget Header, Google Approval Process, Expiry Logic, Google Publisher

A New Employee Experience

• Costly, outdated intranet• IT support needed for even minor

changes• Limited adoption

WHAT WASN’T WORKING

THE APPIRIO SOLUTION

Improved user adoption with easily maintainable intranet kept relevant

and up-to-date by employees

Removed IT bottleneck with custom built governance process

THE RESULTS

Global Imaging Solutions Manufacturer


Getting Started: 5 Steps to Portal Success

1. Inventory the way your employees currently collaborate and access information

2. Conduct surveys or focus groups to understand the biggest pain points

3. Identify the biggest areas of spend on your current intranet/collaboration systems

4. Prioritize where you want to focus based on pain points on areas of significant spend

5. Identify cloud-based alternative such as Google sites and get started!

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Getting Started: Appirio Social Intranet Asset

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• Configurable social intranet asset built using Force.com

• Functionality includes CMS, configurable look and feel

• Includes social component with Salesforce chatter

• Built with responsive design for mobile access


Getting Started: Inventory Worksheethttps://docs.google.com/a/appirio.com/spreadsheet/ccc?key=0Ak8cAMtKo67xdFJYcnB1NVhJZXJfS2FCWUh0a25jd2c#gid=0

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Learn more about Appirio – Thank You!

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