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Intranets are changing
Where did this idea come from ?
• Why ?• The SNAP Approach• SNAP Example - Empired’s Own Portal• Q&A
Agenda
Stale , Familiar looking Intranets
Home Safety Our Organisation Our Networks Our Customers Our Teams My Jobs Tools Our Documents
Noticeboard Major delay bushfire at Ararat
Welcome: <FirstName> <LastName>
Weather
Quick Links ENG: Recent Change Register ENG: TRA-059 Working with and
around Mobile Plant and Maintenance Worksites
Weekly News
Lorem Ipsum
Promotional Areal
INDUSTRY NEWS
MEBAY
MY NEXT JOB
YOUSTAR
SERVICEDESK
ARRIVALS & DEPARTURES
SOCIAL COMMITTEE
• Too much / Too little / Irrelevant content• Search does not work• Poor use of real estate• Staff use bookmarked pages beyond the home page• A silo, not connected to other business systems
Common Problems
SharePoint leadership200K+Organizations
50K+Partners
200M+End users
1M+Developers
9 of the 10 best intranets built on SharePoint*
$10B+Solutions ecosystem
2X usage growth +5X content growth in SharePoint Online
*Nielsen Norman Group, ‘2016 Intranet Design Awards’
>40% of all seats and >60% of new seats are SharePoint Online
THE RISE OF DYNAMIC TEAMS
Collaboration ishow work gets done
Geographically Distributed Need varied ways to connect across locations and time-zones
Internal & External Team MembersTeam members outside the firewall need unfettered access
Multi-Generation WorkforceDifferent expectations and preferences for tools
Employees work on nearly
2xthe number of teams,compared to 5 years ago
Siloed Apps Friction across applications – multiple logins, difficulty sharing and discovering information
Shadow IT Incomplete toolset can lead to inconsistent security, compliance and risk
Wasted TimeContext switching between different apps drains attention and time
Different tools for each need
Co-Authoring Content
Chat-based Workspace
Sites & Content Management
Enterprise Social
Mail & Calendar
Voice, Video & Meetings
SharePoint
Teams
Office 365 ProPlus
Yammer
Outlook
Skype
Sites & Content Management
Chat-based Workspace
Co-Authoring Content
Enterprise Social
Mail & Calendar
Voice, Video & Meetings
Complete Collaboration SolutionOffice 365 addresses the breadth of collaboration needs across your company
Integrated ExperiencesOffice 365 Groups and Graph enable integrated experiences that facilitate effective collaboration
Security and ComplianceOffice 365 delivers the security, compliance and manageability required in today’s workplace
Office 365 Groups
Evergreen Platforms New functionality regularly introduced into existing platforms
• HiPPO’s• This is how my team works and what they need• I saw this work well at my last workplace• I think this is what will be best but I have never used
any of these tools• So many different options each with technical overlap• This was the best answer at design time but now it’s
something new• I want all of these things but have limited budget
Problems with traditional approaches ?
A new way to deliver portals
Personas ConComCol
Act ConComCol
Act
ConComCol
ActConComCol
Act
ConComCol
Act
ConComCol
Act
ConComCol
Act
ConComCol
ActNew Starter
Sales
Consultant MarketingUX
ManagerSalesManager
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How should we share information ?• Yammer – Simple information sharing and connecting to people,
but not long term KM
• SharePoint – Great for files and news but not conversations or calendars
• Groups - A collection of Conversations, Files, Calendars and Notes with integrated Security but that might be too much for the use case
• Teams – Groups + High Velocity Real-time Communication but in Preview
• I’m visiting the Sydney Office Today – Yammer• Here’s a list of all the café’s near our Sydney Office –
SharePoint• Lets work on a project together – Groups -> Teams
An Example
Readiness
Personas
Sprint 1
Sprint 2 Sprint3
Agile Portal Delivery
• Multiple final decision makers• Time poor product owner• We need 100% of the features on this list in this budget• Our users are too busy to be involved• Technical blocking issues that will be length to resolve
When will this approach not work ?
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• Discuss key goals • Determine any blocking factors• High level review of any technical limitations• Review number of stakeholders and potential budget• Production of a report recommending the next steps
Readiness
• Communication to key stakeholders• Exploratory workshops to focus approach and questions• Determination of representative mix for interviews• Communication to staff • Interviews for Personas• Survey to ensure all staff can contribute and refine
feedback
Personas How/What ?
High Level Design
Planning
Build
DeployShowcase
Retro
Per Sprint Activities
• Product Owner controls the priority of features• Cost of requirements is known and considered• Full transparency of progress and issues• Collaborative problem solving• Feedback on actual working product not paper• It works in your environment not just “on my machine”
Key Benefits
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Communicate
Define Goals
Build MVP
Release
Measure
Adapt
Project Releases
Be careful with goals
SMART ?
Empired’s Own Portal
Mobile First – Adaptive Not Just Responsive
Matching with company values
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• Goal – Sharing New Deals to non Sales Staff
• Design ideas:• Fill in a form and submit the detail• Automatic integration with CRM ?• Email in to a group
I want to know what is happening
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Connecting People and Teams
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Access to our Corporate Systems
• Allowing for rapid deployment of change on our schedule
• Guarding against change to the Homepage• Geo-located and controlled performance• Taking advantage of new features when they appear• Leveraging Microsoft Best Practice• Learning by Doing not Guessing
Technical approach
www.empired.com
• A place for staff to start their day• Encourages discovery of new, relevant
content• Promotes communication, collaboration
and interaction• Dynamic content based on usage
patterns• Data you care about• Available anywhere, anytime
DYNAMIC
RELEVANT
PERSONAL
Our Modern intranet
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Readiness Details
• Discuss key goals • Determine any blocking factors• High level review of any technical limitations• Discussion on number of stakeholders , users and potential
budget• Production of a report recommending the next steps
Thank you.
