PowerPoint Presentation
IKON: Delivering a complete intranet, EDRMS and KM solution with
SharePoint 2013 in a 9000+ organisation
Intranets 2016
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tales from the trenches !!!
Major Barry ByrneChief IKM Officer, Irish Defence Forces Asst.
Professor, Trinity College Dublin
@ikmsolutions barrybyrneirl www.informationsolutions.ie
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This represents a major step forward for the Defence Forces; it
will enable both improved communication for our personnel at home
and overseas, and improved access to information which will enable
better decision-making in a shorter time frame, bringing about
significant cost, and sometimes life-saving efficiencies.
Chief of staff, Irish Defence Forces, Vice Admiral Mark Mellett.
DSM
Why listen?
NATO SME meeting moved from Brussels to Dublin
IT Professionals of the year
1st place KM and Intellectual Capital awards
In one year:
Fully rolled out seamlessly to 9500 orgOn island, overseas,
Naval Ships
2500 x 1 day end user courses 200 x 1 week admin courses
Full Enterprise socialLessons Learned
databaseWikisBlogsKnowledge Sharing Videos
Timeline
Study problem Senior leadership support Trial Rollout
ResearchIntranets 2016
Over 200 Surveys and interviews conducted in; USA, Sweden,
Belgium and all Brigades and formations of the Irish Defence
Forces. Over 20 Countries and Organisations surveyed; Sweden,
Germany, Ukraine, USA, France, Austria, Denmark, Norway, Ireland,
Hungary, Canada, Belgium, Malta, Greece, UK, NATO, UN, CIMIC Fusion
Centre, LGCSB, Numerous Govt. Dpts.
Using ICT to Support Information and Knowledge Management in
Defence
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Technology platforms acting as inhibitor
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Support of the highest level of management is secured first.
These projects need champions
Start with polices and procedures
Informational needs of end users is needed before beginning
Ensure the information architecture is in place
Ensure technology is easy to use and has some social networking
element
Conduct a test launch
A single point of truth
Where possible train managers/leaders separately
Establish a reward system
Senior leadership buy in
Create the burning platform
Information Overload
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Every 2 Days We Create As Much Information As We Did Up To
2003Eric SchmidtAround 100 hours of video are uploaded to YouTube
every minute. It would take you around 15 years to watch every
video uploaded by users in one dayYouTube
If you burned all of the data created in just one day onto DVDs,
you could stack them on top of each other and reach the moon twice
Bernard Marr
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Cost of discovery
ProcessTechnologyINFORMATIONMANAGEMENTPeople
Right information availableRight peopleRight time Right form IKM
supports the way we work>50%~20%~30%To enable effective decision
makingStandardsDocumentationElectronic Working
PracticesGovernancePolicyTrainingCultureInductionStaff
turnoverLeadershipEnvironmentWorkflowsSecuritySearch tools,
Portals
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Information management is a basic building block of knowledge
management
KNOWLEDGETacit knowledgeExplicit knowledge
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KNOWLEDGE TRANSFER
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Back office
Capture DataFiles, Briefs Email etcManage InformationRecord
ManagementPublish KnowledgeLessons learntBest PracticeFront
Office
Quality not QuantityIM AND KM
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IKON Project
A short word on technical design
Information Architecture
Defence Forces Information and Knowledge Management Strategy 4
Pillar Framework, 2012 2016
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Enterprise Content Management (ECM)
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The ability to search a multitude of locations, presenting
results in a meaningful, ordered manner.
Enterprise search is the single biggest win that this project
will deliver to the organisation, if we did nothing else, this
alone would be a revolutionary step forward for the DF. To be able
to search the entire realm of the DF, on Island and overseas, for
information and knowledge on what you are currently dealing with
will be a major step forward.
IKON Prototype
Ontology
Taxonomy
FolksonomySocial
Metadata and Taxonomies
IKON
Knowledge BaseIKON has a fully searchable knowledge base, which
will store all After Action Reviews, Lessons Learned and Best
Practises.
So what????
Intranets 2016
Prototype Fail better !
Configuration V CustomisationTechnical Dialogue Social Carrot
and stick
Key Lessons Learned
Dont Underestimate
Senior Management Buy In
Leverage emerging tech/trends
Clear Vision
Major Barry ByrneChief IKM Officer, Irish Defence Forces Asst.
Professor, Trinity College Dublin
@ikmsolutions barrybyrneirl www.informationsolutions.ie
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