Delivering A High Performing Intranet Webinar 090528 Post

Delivering a high-performing intranet: The reality in successfully implementing your intranet plan. Case Study with Iron Mountain

May 28, 2009Cathy McKnightSenior Consultant – Prescient Digital MediaCheryl TravisDirector, Internal Communications – Iron Mountain

Agenda

• Introductions• Project Management Stages• Getting your intranet off the ground

o Planningo Governanceo Contento Site Buildo Training & Communicationso Launch

• Q&A

3

About Prescient • Consultants that provide strategic Internet and intranet

consulting, planning and communications services to organizations of all sizes.

© 2009 Prescient Digital Media 3

About Iron Mountain

• Global leader in information management services

• Traded on NYSE:IRM and part of S&P 500• 120,000+ corporate clients in 39 countries on 5

continents• 20,000+ employees• Headquartered in Boston; office around the

world • Founded 1951


A NEW INTRANETTHE PROJECTS OF ALL PROJECTS

Intranet value

• Intranets and corporate portals are widely valued for: o Streamlining business processes o Driving operational efficiencies o Reducing the cost of internal business functionso Enhancing communications and collaborationo And virtually every line of business and department

within an organization can benefit from the power, flexibility and bottom-line value of an intranet


6 True Stages of Project Management

1. Enthusiasm 2. Depression 3. Panic 4. Search for the Guilty 5. Punishment of the Innocent 6. Rewards for the Non-Participants


Planning

• “Failing to plan is a plan for failure”

• “He who fails to plan, plans to fail”

• “A good plan today is better than a perfect plan tomorrow”

• “Toast always falls butter side down”


Planning involves understanding ...


PLANNING IS DONE.NOW WHAT?

Governance

Governance Structure

Roles & Responsibilities

Supporting Documentation

Editor-In-Chief

Intranet Council

Co-Champions CIO & VP

Editorial Committee

Corporate Communications

Advisory Group

HR

Edito

rial

Guidelines

Style Guide

Intranet

Policies &

Proce

dures

Goveranance 101


Communication

• Engaging Leadership • Content Owners & Contributors• Pre-launch: Employee communications• Launch• Ongoing; Keeping the momentum

Our new intranet is

GREAT!

What new intranet ?


Content

• Content Audit• Content Ownership• Approvals & Publishing • Creating vs. repurposing• Translation• Archiving• Reviewing & Updating


Technology

• System Requirements• Resource Requirements• Ongoing Support

Site Build

• Information Architecture• Wireframes• Design


SCOUTIRON MOUNTAIN’S NEW INTRANET

Scout

• Engage content owners at the start • Rely on your independent resources• Trust your sixth sense• Keep communication lines open


The Intranet GapWho is filling it for you?

Users want a wiki which will require

some custom development by

IT.

• Executive

messaging

• Working

together

• Balanced

scorecard

• Corporate

culture

• Employee

needs

The Business• O

TB

• Coding

• HTML, XML/

XSL/XSLT,

JavaScript

• Programming

hours

• Custom

build

IT

Planning for online success

An intranet is a process, not an event.


Q&A

Upcoming Prescient events:• Innovative E-HR

o June 18-19, 2009 in Toronto, OntarioPresenter: Carmine Porco

• Intranet 2.0 – Learnings from Europe o KMWorld 09, San Jose, California, November 17 - 19, 2009

Presenter: Toby Ward

• Other Upcoming Webinar topics: o Intranet Searcho Governanceo WCMS o Implementing Executive & Employee Blogs



Cathy McKnightSenior Consultant

Prescient Digital Media

22

[email protected] www.PrescientDigital.com

www.Twitter.com/cathymcknight

www.Twitter.com/intranet2

www.Facebook.com

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