SPECOPS DEPLOY / OSSpecops Self Service Portal

Heather Pacan and Johan Söderström

Product SpecialistsSpecops Software

Welcome• Heather Pacan– Heather.pacan@specopssoft.com

• Product Specialist at Specops• 16 Years Windows Infrastructure Experience• Graduated from Drexel University• Dancer and World Traveler• Karate Mom

WHOAMI

Welcome• Johan “SodaStream” Söderström– Johan.soderstrom@specopssoft.com

• Product Specialist at Specops• 15 years of experience with deployments• Like traveling to other countries• Technology geek• Love food and wine • Bikes

WHOAMI

Today’s Agenda

• Self Service Portal Overview– Features– Benefits– Components

• Demonstration• Q&A

SELF SERVICE PORTAL

Self Service Portal Overview

• Allows users to request resources without contacting the helpdesk.

• Built-in request and approval workflow support

• Keep track of license usage

• Printer access, file share access, email Groups, applications

EMPOWER USERS HELP THEMSELVES

Self Service Portal Benefits

BENEFITS

• Application Management• Reporting• Cut IT Response time

Self Service Portal Features

FEATURES

• Provision any resource available to end users upon request

• Track and report on usage of resources

• Configure auto-approval policies on separate resources

• Ensure that resources are available to users based on business roles

• End users can quickly request software such as file shares, printer

Technical Info

Requirements

• AD• Group Policies• Security Groups• Specops Deploy• Deploy Client Side Extension

TECHNICAL INFO

Key Components

KEY COMPONENTS

• Specops Self Service Portal GPMC snap-in

• Database stores information about applications, units, owners, and members.

• Specops Self Service Portal Web

User Roles

USER ROLES

Administrator Tasks

ADMINISTRATOR TASKS

• Creation of Applications, Application Licenses, License Distributions, and Units.

• Adding Owners and Members to the Units.

Owners

OWNERS

• Each unit is managed by one or more owners. Owners are responsible for approving or denying application requests from the members of the unit.

• Owners can Revoke a request from the Approved Requests menu item.

End Users

END USERS

• Unit members are the users that work within a unit.

• Users can Request an application from the Available Applications and All Applications menu item.

• Users can Cancel a request.

Reports

REPORTS

Specops Self Service Portal contains predefined reports: • Approved Requests • Denied Requests • Top Unit Costs • Top App Costs • Top Unused Licenses by

App • Computer Reinstallation

Requests

Demonstration

SELF SERVICE PORTAL

ANY QUESTIONS?

Thank you for joining us!