User Self Provisioning Portal SolutionMissing-Bytehttp://www.missing-byte.com

Triggers

Following the migration of KPN applications the number of requests rose to almost 2000 cases a month.

The ratio of KPN related calls among the total increased significantly (15%).

Following the migration of KPN applications the number of requests rose to almost 2000 cases a month.

The ratio of KPN related calls among the total increased significantly (15%).

Decided looking into the options available for solving the large number of helpdesk calls generated by application requests

Decided looking into the options available for solving the large number of helpdesk calls generated by application requests

Application Delivery Options

. . . .

SCCMApp-V

Print

Remote Desktop (VDI)

Thin Client + IPT Hardphone

Office / Branch Datacenter

SCCMApp-V

Virtual Apps

Vir

tual A

pps

Virtual A

pps

Desktop/Laptop +IPT Softphone

Application Backend Resources

Fileservers

\ VDI SOLVAY

Refined ApproachUse Application Virtualization & Streaming combined with a self provisioning portal to empower the users and managers avoiding costly help desk costs.

Deploy App-V , Citrix XenApp and integrate them with SCCM to provision the applications which are not in the corporate image.

For each application define NT security groups for the roles required.

Map the application NT groups with SCCM and App-V to stream the binaries toward the users’ PCs.

Provide a Self Provisioning Portal where the Application – Role – NT groups mapping is maintained and where the end user can submit the requests

Use Application Virtualization & Streaming combined with a self provisioning portal to empower the users and managers avoiding costly help desk costs.

Deploy App-V , Citrix XenApp and integrate them with SCCM to provision the applications which are not in the corporate image.

For each application define NT security groups for the roles required.

Map the application NT groups with SCCM and App-V to stream the binaries toward the users’ PCs.

Provide a Self Provisioning Portal where the Application – Role – NT groups mapping is maintained and where the end user can submit the requests

User Self ProvisioningAvoid help desk costs (~22 eur per request) by providing the employees with a self provisioning application where they can request access to applications or hardware components

Integrate the application with LDAP or custom Database to gather the hierarchy (reporting manager)

Generic features Fully integrated in company’s Sharepoint portal Deployable as a web application leveraging

Sharepoint CMS capabilities. Multiple delivery options: dedicated site,

deployed in each my site, content webpart. Can be integrated with LDAP to map users to

Application roles. Can be personalized using existing look & feel

(master page, CSS, logo)

Manager’s ViewFunctionalityCustomized Home Page containing a summary of request with their status details.Filtering enabled for individual fields to ease the search.Direct actions attached to each requestIntegrated reporting.Export capabilities.

Self Provisioning (Manager view)

Self Provisioning (Manager view)

Self Provisioning (Manager view)

Self Provisioning (Manager view)

Self Provisioning (Requester View)

• The list of Applications extracted from DB/Sharepoint list• Paged list to allow scalability.• Multiple selection kept across page naviation.• Information regarding the User and Manager details is extracted

automatically from LDAP• Generic implementation allowing adding additional lists (e.g.

hardware request)

Self Provisioning (Requester view)

Self Provisioning (Requester view)

How do I?“I had a one week vacation and I didn’t checked any request since then. I’m the manager of an Engineering Department and I must respond to my requests. How can I do that ?”

How do I?“I had a one week vacation and I didn’t checked any request since then. I’m the manager of an Engineering Department and I must respond to my requests. How can I do that ?”

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