#Glassdoor

April 8, 2015

How Genesys Uses Glassdoor

Analytics and Employee Engagement

to Improve Its Company

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Webinar Tips for Attendees

• You can connect to audio using your computer’s microphone and speakers.

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Featured Speakers

Mike WalshSenior Manager, Product Marketing

at Glassdoor@MikeNWalsh

Daniel PhelpsDirector, Global Talent Acquisition

at Genesys@Genesys

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Agenda

• Quick Background on Genesys

• How Genesys Uses Glassdoor Analytics

• Understand

• Engage

• Monitor

• Summary

• Questions

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The Genesys Story

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Winning Results

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Glassdoor Analytics

Demographics Reputation and Ratings

Automate & Share

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What We Learned from Glassdoor Analytics

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Understand Your Analytics

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Employer Brand AwarenessUnderstand

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Page ViewsUnderstand

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Compare to CompetitionUnderstand

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CEO RatingUnderstand

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Identify Trouble SpotsUnderstand

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Engage Your Employees

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Engage Employees and Take Action

• Email Template

• Onboarding Program

• Check-Ins

Engage

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Interview Feedback MattersEngage

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EngageRespond to Reviews

Respond to Negative Reviews

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Monitor Ongoing Performance

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Monitor Ongoing PerformanceMonitor

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3 Steps to Turn Analytics Into Action

1. UNDERSTAND Create a Baseline

2. ENGAGE Take Action on Feedback

3. MONITORSchedule Ongoing Reviews

for Improvement

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#Glassdoor

Questions?

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