Semester Exam Quick Review

Professional Communications

What Are Tones? Aggressive tone

My way or the highway Wants to win at all costs

Nonassertive tone Doesn’t talk much Backs down Hard to read

Assertive tone Direct, but tactful Considers location, timing,

intensity, relationships Solves problems

ABCs of Directions

Always

Be

Clear, Complete & Concise

Respect Diversity

Age

Gender

Ethnicity

Why?

Women spend 85% of consumer $Older Americans spend more than $600 billion each year32 million people in the U.S. speak a language other than English

Women85%

Seniors$600 billion

32 million non-

English

How To Promote DiversityBe open-minded

Be tolerant

Be empathetic

Important Words To Know Cover Letter: A Personal Introduction to Employers; Sent with Your Resume Portfolio: A Collection of a Person’s Best Work, Usually in a Portable Case Thank You Note/Follow-Up Letter: Sent after a interview as a thank you to

the interviewer Networking: A variety of personal contacts that you use as business resources

References: An individual that serves as the point of contact for employers seeking to verify or ask questions about a potential employee’s background, work experience, or work ethic (Not A Family Member!)

Networking: developing a variety of personal contacts that can be tapped for information and tips on job hunting

Writing A Résumé This is a formal version of your

personal inventory Contains

Identification Your objective or job goal Education and training Work history Personal data Reference statement

Identification On Résumé Name Address Phone number Email At top List name as you want to be called at

work

Objective

Focus of Résumé Part time work? Unpaid volunteer? Scholarship? College acceptance? How might you write your objective?

Education And Training

While in high school, it goes at the top Later on at the bottom Usually when you will graduate GPA - if for acceptance or impressive Training - what might relate to the job

or be impressive What might you list?

Work History

Information on each job Name, location of business , and dates

of employment Responsibilities on job If you have never had a paid position,

what could you include?

Personal Data

Activities Honors Outside interests Volunteer work

References

Available upon request Have information with you

Names of employers Check with them in advance to use Phone numbers

Inappropriate Questions Ask yourself, “Does it have something to

do with the job or position for which I am interviewing?”

Examples of inappropriate questions: What is your political party? Do you go to church regularly? Do you drink? What is your sexual orientation? What is your IQ? Do you have a girlfriend/boyfriend? How much do you weigh?

How To Handle Inappropriate Questions

Try to tackle the real concern Answer briefly and move on How would you handle, “Do you have

a boyfriend or girlfriend?” What other questions could be

difficult for you?

What To Wear To A Job Interview

Women Men• Solid color,

conservative suit• Coordinated blouse• Moderate shoes

(typically closed toe)• Limited jewelry• Neat, professional

hairstyle• Tan or light hosiery• Sparse make-up &

perfume• Manicured nails• Portfolio or briefcase

• Solid color, conservative suit

• White long sleeve shirt• Conservative tie• Dark socks,

professional shoes• Very limited jewelry• Neat, professional

hairstyle• Go VERY easy on the

aftershave• Neatly trimmed nails• Portfolio or briefcase

What Not To Wear To A Job Interview

Perfume/Cologne Ill-Fitting Clothes Athletic Shoes/Sneakers Revealing Clothing Headphones Too Much Make-Up Excessive Accessories Novelty Ties Wrinkled Clothing

Three Items You Should Never Take With You Into A Job Interview

Cell Phone (Leave it in your car! You will survive for 30 minutes without your phone)

Gum (Take mints with you instead, and make sure to finish it before the interview starts)

Coffee (It only gets in the way and is an unnecessary prop)

Important Words To Know Denotation: The Dictionary Definition of a

Word Connotation: The Emotional and

Imaginative Association Surrounding a Word

▪ Example: A dove (peace), Hollywood (fame), Wall Street (Wealth and Power)

Plagiarism: The Practice of Taking Someone Else's Work or Ideas and Passing them Off as One's Own.

Parts of the Speech Introduction

Attention Getter Thesis Statement Preview

Body 3 main points Supporting data

Conclusion Restate thesis Summarizes main points Clinches

Body

Introduction

Conclusion

The Four Delivery Methods Speech is written out

and read word for word from the paper

Write and commit speech to memory, Memorize word for word

Use an Outline Only while you are Presenting your Speech

Spontaneous or “Off the Cuff," No Notes Used, Usually a Short Speech with little or no time for preparation

Manuscript

Memorized

Extemporaneous

Impromptu

Important Words To KnowMonotone: A Tone in which Words

are Delivered at the Same Rate and Pitch Without Variation

Rate: Speed at Which We SpeakPitch: Highs and Lows of Your VoiceInflection: The Altering of a

Speaker’s Tone or Pitch to Create Emphasis

Important Words To Know, con’t…

Volume: Loudness or Softness of Your Voice

Articulation: The Crispness, Distinctness, with Which We Say the Syllable in a Word

Pronunciation: Saying the Sounds of a Word Properly and Stressing the Correct Syllable

Delivery Methods

The mode or manner that a speaker uses to transmit words to an audience.

Four Types Manuscript method Memorized method Extemporaneous Impromptu

What Is Persuasive Speaking?

• Induce your audience to believe as you do.

• Influence your audience to cause an action.

• In order to be successful, you must know your audience.

Analyzing Your Audience

Supportive- friendly; reinforce what they already accept & strengthen ties with them

Uncommitted- neutral; members need information so they can make up their minds

Analyzing Your Audience

Indifferent- members are often apathetic; often they are a captive audience (forced to be in attendance)

Opposed- hostile towards you; objective should be to get a fair hearing

▪ compromise▪ offer a disclaimer

Appealing To Your AudienceLogical Appeal- Greek “logos”

be organized offer proof

Emotional Appeal- Greek “pathos” words arouse feeling in audience

Personal Appeal- Greek “ethos” honesty competency

Coach Slay’s Power Points Where can I go to find all of Coach

Slay’s PowerPoints? http://www.slideshare.net/sws4618

YOU’REWELCOME!!

Good Luck On Your Final!!!