Questions Relating to Chapters 7, 8 and 17

Aggressive tone My way or the highway

Wants to win at all costs Nonassertive tone

Doesn’t talk much

Backs down

Hard to read Assertive tone

Direct, but tactful

Considers location, timing, intensity, relationships

Solves problems

Talking too much

Talking too little

Interrupting

3 Types Of Oral Language

Informal LanguageFor friends

Includes slang and inside

Standard LanguageCommonly accepted

Used in school and on the job

Uses proper grammar andsentence structure

Technical LanguageUsed on the job

Uses abbreviations and terms

Respect Diversity

Age

Gender

Ethnicity

Why?

Women spend 85% of consumer $

Older Americans spend more than $600 billion each year

32 million people in the U.S. speak a language other than English

Women85%

Seniors$600 billion

32 million non-

English

How To Promote Diversity

Be open-minded

Be tolerant

Be empathetic

Always

Be

Clear, Complete& Concise

Preparing For An Interview

Know yourself - Build a dossier or

personal inventory

Personal Work History

Education

Self-Assessment

This is a formal version of your personal inventory

Contains Identification

Your objective or job goal

Education and training

Work history

Personal data

Reference statement

Name Address Phone number Email At top List name as you want to be called at work

Focus of Résumé Part time work? Unpaid volunteer? Scholarship? College acceptance? How might you write your objective?

While in high school, it goes at the top Later on at the bottom Usually when you will graduate GPA - if for acceptance or impressive Training - what might relate to the job or be

impressive What might you list?

Information on each job Name, location of business , and dates of

employment Responsibilities on job If you have never had a paid position, what could

you include?

Activities Honors Outside interests Volunteer work

Available upon request Have information with you

Names of employers

Check with them in advance to use

Phone numbers

Tips

Be positive

Be brief

Stick to facts

Keep your language clear

Keep your eye on goal

What skills and experiences would make an ideal candidate?

What have you enjoyed most about working here?

What constitutes success at this position and this firm or nonprofit?

Can you tell me about the team I’ll be working with?

What can you tell me about your new products or plans for growth?

What is your mission?

Ask yourself, “Does it have something to do with the job or position for which I am interviewing?”

Examples of inappropriate questions: What is your political party?

Do you go to church regularly?

Do you drink?

What is your sexual orientation?

What is your IQ?

Do you have a girlfriend/boyfriend?

How much do you weigh?

Try to tackle the real concern Answer briefly and move on How would you handle, “Do you have a

boyfriend or girlfriend?” What other questions could be difficult for

you?

Open Ended Questions▪ Questions that allow the subject of an interview to

decide how best to answer; they encourage a comprehensive, in-depth answer and discourage a simple yes/no or true/false answer

Canned Interview Responses▪ Responses that are prepared in advance for an

interview; they generally lack originality and individuality

Make Positive Points

Puff balls–easy questions that give opening

to talk like, “Tell me about yourself.”

Pauses–Another chance to show initiative

Bridges–transition from one answer to

another or a chance to make a point

Add “sparklers”

–illustrates your point

Interview Check List

Do I have résumé?

Three references?

Know how long it takes to get there?

Interviewer’s name?

Electronic devices left in the car?

Thanked interviewer?

Women Men• Solid color, conservative suit• Coordinated blouse• Moderate shoes (typically

closed toe)• Limited jewelry• Neat, professional hairstyle• Tan or light hosiery• Sparse make-up & perfume• Manicured nails• Portfolio or briefcase

• Solid color, conservative suit• White long sleeve shirt• Conservative tie• Dark socks, professional

shoes• Very limited jewelry• Neat, professional hairstyle• Go VERY easy on the

aftershave• Neatly trimmed nails• Portfolio or briefcase

Perfume/Cologne Ill-Fitting Clothes Athletic Shoes/Sneakers Revealing Clothing Headphones Too Much Make-Up Excessive Accessories Novelty Ties Wrinkled Clothing

Cell Phone (Leave it in your car! You will survive for 30 minutes without your phone)

Gum (Take mints with you instead, and make sure to finish it before the interview starts)

Coffee (It only gets in the way and is an unnecessary prop)

What Is Persuasive Speaking?

• Induce your audience to believe as you do.

• Influence your audience to cause an action.

• In order to be successful, you must know your audience.

Supportive- friendly; reinforce what they already accept & strengthen ties with them

Uncommitted- neutral; members need information so they can make up their minds

Indifferent- members are often apathetic; often they are a captive audience (forced to be in attendance)

Opposed- hostile towards you; objective should be to get a fair hearing

▪ compromise

▪ offer a disclaimer

Logical Appeal- Greek “logos” be organized

offer proof Emotional Appeal- Greek “pathos”

words arouse feeling in audience Personal Appeal- Greek “ethos”

honesty

competency