Understandingcmdb Webinar 100727020544 Phpapp01

8/9/2019 Understandingcmdb Webinar 100727020544 Phpapp01

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Understanding CMDB

By

Nandini KrishnanBusiness Analyst

ITIL Best Practices Webinar Series


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Agenda

Need o an IT Asset Manager

What is CMDB!

Plan your CMDB

"et started#

The ne$t ste%s

The CMDB StrategiesThe Business &alue



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Nitesh Dal&i ' IT Asset Manager

o (es%onsibility) Monitoring * Managing Co+%lete

Asset Liecycle ,ro+ %rocuring to dis%osal andrecording all the inor+ation-

oThe Boss ' CI./CT.

o Scenario

Boss %lans to de%loy an a%%lication and 0antsto 1no0 e0 things li1e No o ser&ers2 their

relationshi%s 0ith certain a%%lication ' Basicallythe big %icture3

Will Nitesh be able to provide this info to his

boss?



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Needs o an IT Asset Manager

4o0 +any ser&ers do I ha&e!

What &ersions and editions are they!What a%%lications are they hosting!

Who has the %er+issions to access the+!

What isn5t con6gured rightly!

What are the 7Best Practices8 o ITManage+ent today!

What has changed recently!

4o0 does this relate to +y business!

This is ho0 lie is or a IT Ad+inistrator li1e Nitesh3



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No0 or the big 9uestion##

W4AT IS CMDB!! So+e 1inda "enie!ITIL Best Practices Webinar Series


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What is CMDB! ' The ITIL Way#

7A Con6guration +anage+ent

database :CMDB; is a re%ository oinor+ation related to all theco+%onents o an inor+ation

syste+< Although re%ositories si+ilarto CMDBs ha&e been used by ITde%art+ents or +any years2 theter+ CMDB3


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What is CMDB! ' +y 0ay#

Con6guration Manage+ent Database :CMDB;

creates one re%ository o inor+ation o all your7IT8 co+%onents

Note:IT Components in CMDB are called CIs ConfgurationItems



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Plan your CMDB

Identiy e$isting inor+ation

re%ository

4ard0are/Sot0are ' +odel/&ersions '

record

(ecord o .=ce syste+ con6gurations

Asset %urchase register

The shel holding user +anuals

The 0ardrobe holding s%are hard0are



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Plan your CMDB

Be0are CMDB isn5t a huge thing you

ha&e to %urchase or de&elo%

Start s+all and gro0 as you +ature

Don5t try to do e&erything in one shot

Design or the uture

Ma1e it >e$ible and scalable



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"et Started#

?&erything starts 0ith ITIL 0hich %ro&ides great details

on i+%le+enting CMDB3belo0 are the highlights3

Select and identiy CIs and their relationshi%s

?nsure no change to any CI 0ithout controlling docu+entation

De6ne ho0 0ill you accurately u%date CMDB records

Include +ethods to trac1 CIs ro+ ordering to de%reciation

@eri6cation and Audits

Plan list o audits and %rocedures to be used

List o authoriations re9uired

(e%ort descri%tions and e$%ected contents



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The Ne$t Ste%s

The Business obecti&e o CM and

CMDB is to 7Control CIs8 Identiy CIs that under%in 1ey

syste+s

Co+bine CI inor+ation into ser&ices ollo0 rest o the CM %rocess ro+

ITIL to +aintain integrity o CMDB as

you e$%and it



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The CMDB Strategies

CMDB PEOPLE


Proect Tea+

Data %ro&iders

Users


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The CMDB Strategies

CMDB Data continued3CI

(elationshi% Layout



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The CMDB Strategies

CMDB Data Continued3CI +a% or

one o the attributes


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The CMDB Strategies

CMDB Process


CMDBSer&ices

SUPPORTIncident Mg+tProble+s Mg+tChange Mg+t(elease Mg+tCon6gurationMg+t

DELIVERYA&ailabilitySer&iceLe&elMg+tCa%acity Mg+tContinuity Mg+tinancial Mg+t


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The CMDB Strategies

CMDB Implementation

Thin1 ro+ a casual CMDB user%ers%ecti&e

Let e&eryone to gi&e in%uts

Identiy e$%erts in each co++unityo CMDB

Careully e$a+ine culture2 ris12

o%erational issues (ecord the e$%erience and share

0ith the co++unity



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So+e %italls#

Its co++on to atte+%t +ore than

once Unclear obecti&es

Too big a %lan

Poorly de6ned roles andres%onsibilities

Poor data

.nly set o %eo%le 1no0ing ho0 toaccess it

Not staying currentITIL Best Practices Webinar Series


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The Business @alue

Strategy and Planning


Users and Services


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! "


Nandini Krishnan

nandiniE+anagengine


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Documents

Understandingcmdb Webinar 100727020544 Phpapp01