Tugas Akhir Testing

7/31/2019 Tugas Akhir Testing

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System Name: SpeedyWriter (with Document Management System add-on) Model/Product: SpeedyWriter Release 3.1 (w/ DMS)

Product Manager: Kate Hernandez Target Release Date: 1Q2003

Project Manager: Jenny Kaufmann Prepared By: Jamal Brown

Other Stakeholders: Bobbi McDaniels (Dev), Max del Oro (Mkt), Cosimo Negraev (Spprt) FMEA Date: September 11, 2002

Test Manager: Jamal Brown FMEA Revision Date: N/A

RiskID

Number

Quality RiskCategory Failure Mode/Quality Risk/Effect S

everity

Priority

Likelihood

RiskPriorty

Number

Recommended Action

W

Ph

Co

InSy

1.000 Functionality Failures that cause specific features not to work

1.001 Regression of existing SpeedyWriter features. 1 1 3 3 Rerun entire R3.0 test set. Te

1.002 Can't cancel incomplete actions using cancel or back. 2 3 4 24 Opportunity testing N/

1.003 Can't get and select from list of managed files. 2 1 3 6 Extensive testing. De

1.004 Can't get and select from a list of non-managed files. 2 1 4 8 Balanced testing. De

1.005 Check-in of new document to DMS fails. 2 1 2 4 Extensive testing. De

1.006Check-in of existing document to DMS fails.

1 1 22

Extensive testing. De

1.007 Check-out of DMS documents fails. 1 1 2 2 Extensive testing. De

1.008 Load of on-line DMS document fails. 1 1 3 3 Extensive testing. De

1.009 Load of near on-line DMS document fails. 1 2 3 6 Extensive testing. De

1.010 Load of off-line DMS document fails. 1 2 3 6 Extensive testing. De

1.011 Can't display or modify doc properties in DMS before saving. 2 3 5 30 Opportunity testing N/

Quality Risk Category Priority 2

2.000

Load, Capacity,

and Volume Failures in scaling of system to expected peak concurrent usage levels

2.001 System fails at or before 25 concurrent users. 1 1 3 3 Extensive testing. Te

2.002 System fails at or before 255 concurrent users. 1 3 2 6 Extensive testing. Te

2.003 System disallows 255 or fewer user accounts. 1 1 3 3 Extensive testing. Te

2.004 System disallows 32,767 or fewer user accounts. 1 3 3 9 Balanced testing. Te

2.005 System fails on documents larger than 100 KB. 1 1 1 1 Extensive testing. Te

2.006 System fails on documents larger than 1 MB. 1 2 2 4 Extensive testing. Te

Failure Mode and Effects Analysis (Quality Risks Analysis) Form


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4.000

Error Handling

and Recovery Failures due to beyond-peak or illegal conditions (a.k.a, knock-on effects)

4.001 Missing media not properly escalated to librarian. 2 2 3 12 Balanced testing. T

4.002 User not allowed to cancel missing media wait. 2 2 3 12 Balanced testing. T

4.003 Loss of network or server causes loss of/damage to open doc. 1 2 2 4 Extensive testing. D

4.004 Unrecoverable failure on attempt to login 256th user. 3 3 3 27 Opportunity testing N

4.005 Unrecoverable failure on attempt to create 32,768th user account. 3 3 3 27 Opportunity testing N

4.006 Unrecoverable failure on attempt to edit/store document over 32MB. 3 4 4 48 Opportunity testing N

4.007 Saturated networks cause time-out errors. 1 2 4 8 Balanced testing. D


5.000 Date Handling Failures in date math and handling

5.001 Least-recently-used migration errors. 4 4 4 64 Report observed bugs. N

5.002 Daylight Savings Time transitions mishandled. 2 4 4 32 Opportunity testing N

5.003 Date fields not inserted, updated, or displayed incorrectly. 3 4 3 36 Opportunity testing N


6.000

Competitive

Inferiority Failures to match competing systems in quality (FURPS)

6.001 Star Office 4 3 3 36 Bug isolation (reference platform). T

6.002 Corel Office Suite 4 3 3 36 Bug isolation (reference platform). T

6.003 Microsoft Office 4 3 3 36 Bug isolation (reference platform). T


7.000

Operations and

MaintenanceFailures that endanger continuing operation, including backup/restore processes

7.001 Backup process affects system availability. 2 3 4 24 Balanced testing. T

7.002 Backup/restore process results in lost data or configuration. 1 2 5 10 Balanced testing. T

7.003 Can't unapply minor release updates/patches. 2 2 4 16 Balanced testing. T


8.000 Usability Failures in human factors, especially at the user interface

8.001 User interface confusing or clumsy. 5 2 1 10 Prototype, balanced testing. U


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10.003 100MBPS network saturated with 255 active users. 3 2 2 12 Balanced testing. T


11.000 Localization Failures in specific localities, including language, dictionary/thesaurus, and messages.

11.001 EC language or cultural (Es/Fr/It/De/UK) issues. 2 4 3 24 Balanced testing. T

11.002 Asian language or cultural (Jp/Ch/Kr) issues. 2 4 3 24 Balanced testing. T


12.000 Compatibility Failures with certain supported browser/OS combinations

12.001 Recent Netscape versions don't work. 2 1 2 4 Include in test environment. T

12.002 Older Netscape versions don't work. 3 3 4 36 Include if convenient. T

12.003 Recent IE versions don't work. 2 1 2 4 Include in test environment. T

12.004 Older IE versions don't work. 3 3 4 36 Include if convenient. T

12.005 Other browsers don't work. 3 3 4 36 Include if convenient. T

12.006 Solaris clients don't work. 2 2 2 8 Include in test environment. T

12.007 Mac clients don't work. 2 2 3 12 Include in test environment. T

12.008 Linux clients don't work. 2 2 3 12 Include in test environment. T

12.009 Windows clients don't work. 2 1 2 4 Include in test environment. T

12.010 Recent Web/App servers don't work. 1 2 2 4 Include in test environment. T

12.011 Recent database servers don't work. 1 2 2 4 Include in test environment. T


13.000 Security/Privacy Failures to protect the system and secured data from fraudulent or malicious misuse

13.001 Allowed check-out or check-in blocked. 1 1 3 3 Extensive testing. T

13.002 Illegal check-out or check-in allowed. 1 1 3 3 Extensive testing. T

13.003 Administrative passwords crackable. 1 2 3 6 Extensive testing. T

13.004 Documents marked as "not shared" accessible to others. 2 2 3 12 Balanced testing. T

13.005 Documents marked as "shared" not accessible to others. 2 2 3 12 Balanced testing. T

13.006 OS login identity not recognized by default. 2 2 2 8 Balanced testing. T

13.007 Can't change or override OS login identity. 3 3 3 27 Opportunity testing. N


14.000

Installation/

Migration Failures that prevent or impede deploying the system


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System Name: SpeedyWriter (with Document Management System add-on) Model/Product: SpeedyWriter Release 3.1 (w/ DMS)

Product Manager: Kate Hernandez Target Release Date: 1Q2003

Project Manager: Jenny Kaufmann Prepared By: Jamal Brown

Other Stakeholders: Bobbi McDaniels (Dev), Max del Oro (Mkt), Cosimo Negraev (Spprt) FMEA Date: September 11, 2002

Test Manager: Jamal Brown FMEA Revision Date: September 18, 2002

RiskID

Number

Quality Risk

Category Failure Mode/Quality Risk/Effect Severity

Priority

Likelihood

RiskPriorty

Number

Recommended Action

Who/

Phas

Com

Integ

Syste

1.000 Functionality Failures that cause specific features not to work

1.001 Regression of existing SpeedyWriter features. 1 1 3 3 Rerun entire R3.0 test set. Test/

1.002 Can't cancel incomplete actions using cancel or back. 2 3 4 24 Opportunity testing N/A

1.003 Can't get and select from list of managed files. 2 1 3 6 Extensive testing. Dev/

1.004 Can't get and select from a list of non-managed files. 2 1 4 8 Balanced testing. Dev/

1.005 Check-in of new document to DMS fails. 2 1 2 4 Extensive testing. Dev/

1.006 Check-in of existing document to DMS fails. 1 1 2 2 Extensive testing. Dev/

1.007 Check-out of DMS documents fails. 1 1 2 2 Extensive testing. Dev/1.008 Load of on-line DMS document fails. 1 1 3 3 Extensive testing. Dev/

1.009 Load of near on-line DMS document fails. 1 2 3 6 Extensive testing. Dev/

1.010 Load of off-line DMS document fails. 1 2 3 6 Extensive testing. Dev/

1.011 Can't display or modify doc properties in DMS before saving. 2 3 5 30 Opportunity testing N/A


2.000

Load, Capacity,


2.001 System fails at or before 25 concurrent users. 1 1 3 3 Extensive testing. Test/2.002 System fails at or before 255 concurrent users. 1 3 2 6 Extensive testing. Test/

2.003 System disallows 255 or fewer user accounts. 1 1 3 3 Extensive testing. Test/

2.004 System disallows 32,767 or fewer user accounts. 1 3 3 9 Balanced testing. Test/

2.005 System fails on documents larger than 100 KB. 1 1 1 1 Extensive testing. Test/

2.006 System fails on documents larger than 1 MB. 1 2 2 4 Extensive testing. Test/

2.007 System fails on documents at 32 MB. 1 3 3 9 Balanced testing. Test/

Failure Mode and Effects Analysis (Quality Risks Analysis) Form


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4.000

Error Handling

and Recovery Failures due to beyond-peak or illegal conditions (a.k.a, knock-on effects)4.001 Missing media not properly escalated to librarian. 2 2 3 12 Balanced testing. Tes

4.002 User not allowed to cancel missing media wait. 2 2 3 12 Balanced testing. Tes

4.003 Loss of network or server causes loss of/damage to open doc. 1 2 2 4 Extensive testing. Dev

4.004 Unrecoverable failure on attempt to login 256th user. 3 3 3 27 Opportunity testing N/A

4.005 Unrecoverable failure on attempt to create 32,768th user account. 3 3 3 27 Opportunity testing N/A

4.006 Unrecoverable failure on attempt to edit/store document over 32MB. 3 4 4 48 Opportunity testing N/A

4.007 Saturated networks cause time-out errors. 1 2 4 8 Balanced testing. Dev



5.001 Least-recently-used migration errors. 4 4 4 64 Report observed bugs. N/A

5.002 Daylight Savings Time transitions mishandled. 2 4 4 32 Opportunity testing N/A

5.003 Date fields not inserted, updated, or displayed incorrectly. 3 4 3 36 Opportunity testing N/A


6.000

Competitive


6.001 Star Office 4 3 3 36 Bug isolation (reference platform). Tes6.002 Corel Office Suite 4 3 3 36 Bug isolation (reference platform). Tes

6.003 Microsoft Office 4 3 3 36 Bug isolation (reference platform). Tes


7.000

Operations and


7.001 Backup process affects system availability. 2 3 4 24 Balanced testing. Tes

7.002 Backup/restore process results in lost data or configuration. 1 2 5 10 Balanced testing. Tes

7.003 Can't unapply minor release updates/patches. 2 2 4 16 Balanced testing. TesQuality Risk Category Priority 10


8.001 User interface confusing or clumsy. 5 2 1 10 Prototype, balanced testing. UI/

8.002 User interface inadvertently profane, obscene, or culturally offensive. 5 2 3 30 Opportunity testing N/A

8 003 Installation process confusing or clums 5 2 1 10 Balanced testing Tes


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11.001 EC language or cultural (Es/Fr/It/De/UK) issues. 2 4 3 24 Balanced testing. Tes

11.002 Asian language or cultural (Jp/Ch/Kr) issues. 2 4 3 24 Balanced testing. Tes



12.001 Recent Netscape versions don't work. 2 1 2 4 Include in test environment. Tes

12.002 Older Netscape versions don't work. 3 3 4 36 Include if convenient. Tes

12.003 Recent IE versions don't work. 2 1 2 4 Include in test environment. Tes

12.004 Older IE versions don't work. 3 3 4 36 Include if convenient. Tes12.005 Other browsers don't work. 3 3 4 36 Include if convenient. Tes

12.006 Solaris clients don't work. 2 2 2 8 Include in test environment. Tes

12.007 Mac clients don't work. 2 2 3 12 Include in test environment. Tes

12.008 Linux clients don't work. 2 2 3 12 Include in test environment. Tes

12.009 Windows clients don't work. 2 1 2 4 Include in test environment. Tes

12.010 Recent Web/App servers don't work. 1 2 2 4 Include in test environment. Tes

12.011 Recent database servers don't work. 1 2 2 4 Include in test environment. Tes



13.001 Allowed check-out or check-in blocked. 1 1 3 3 Extensive testing. Tes

13.002 Illegal check-out or check-in allowed. 1 1 3 3 Extensive testing. Tes

13.003 Administrative passwords crackable. 1 2 3 6 Extensive testing. Tes

13.004 Documents marked as "not shared" accessible to others. 2 2 3 12 Balanced testing. Tes

13.005 Documents marked as "shared" not accessible to others. 2 2 3 12 Balanced testing. Tes

13.006 OS login identity not recognized by default. 2 2 2 8 Balanced testing. Tes

13.007 Can't change or override OS login identity. 3 3 3 27 Opportunity testing. N/A


14.000

Installation/


14.001 Installation/set-up process for new installation fails. 1 1 2 2 Extensive testing. Tes

14.002 Migration of R3.0 installations fails. 1 2 2 4 Extensive testing. Tes

14 003 Migration from pre R3 0 installations fails 3 3 3 27 Opportunity testing N/A


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Planning FMEA

System Name: SpeedyWriter (with Document Management System add-on) Model/Product: Sp

Product Manager: Kate Hernandez Target Release Da

Project Manager: Jenny Kaufmann Prepared By: JamaOther Stakeholders: Bobbi McDaniels (Engr), Max d'Oro (Mkt), Cosimo Negraev (Support) FMEA Date: Septe

Test Manager: Jamal Brown FMEA Revision D

RiskID

Number

Quality Risk

Category Failure Mode/Quality Risk/EffectSeverity

Priority

Likelihood

RiskPriorty

Number

1.000 FunctionalityFailures that cause specific features not to work1.001 Regression of existing SpeedyWriter features. 1 1 3 3

1.002 Can't cancel incomplete actions using cancel or back. 2 3 4 24

1.003 Can't get and select from list of managed files. 2 1 3 6

1.004 Can't get and select from a list of non-managed files. 2 1 4 8

1.005 Check-in of new document to DMS fails. 2 1 2 4

1.006 Check-in of existing document to DMS fails. 1 1 2 2

1.007 Check-out of DMS documents fails. 1 1 2 2

1.008 Load of on-line DMS document fails. 1 1 3 3

1.009 Load of near on-line DMS document fails. 1 2 3 6

1.010 Load of off-line DMS document fails. 1 2 3 6

1.011 Can't display or modify doc properties in DMS before saving. 2 3 5 30


2.000

Load, Capacity,


2.001 System fails at or before 25 concurrent users. 1 1 3 3

2.002 System fails at or before 255 concurrent users. 1 3 2 6

2.003 System disallows 255 or fewer user accounts. 1 1 3 3

Failure Mode and Effects Analysis (Quality Risks

Page 7


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Planning FMEA

Ris

kID

Number

Quality Risk

Category Failure Mode/Quality Risk/EffectSev

erity

Priority

Lik

elihood

Ris

kPriorty

Number

2.004 System disallows 32,767 or fewer user accounts. 1 3 3 92.005 System fails on documents larger than 100 KB. 1 1 1 1

2.006 System fails on documents larger than 1 MB. 1 2 2 42.007 System fails on documents larger than 32 MB. 1 3 3 9

2.008 Insufficient off-line migration is too-frequent. 4 4 4 642.009 Excessive off-line migration results in "thrashing". 4 4 4 64

2.010 Migration to off-line fails. 1 2 4 82.011 Migration to on-line fails. 1 2 4 8

2.012 Librarian not notified when media load is needed. 4 3 4 482.013 User not allowed to wait for media load. 2 3 5 30

2.014 User wait for media load timing/escalation count wrong. 5 4 5 100


3.000

Reliability/

Stability Failures to meet reasonable expectations of availability and MTBF

3.001 Server reliability less than 99%. 2 2 1 4

3.002 Server crashes cause data loss. 1 2 5 10


4.000

Error Handling


4.001 Missing media not properly escalated to librarian. 2 2 3 12

4.002 User not allowed to cancel missing media wait. 2 2 3 124.003 Loss of network or server causes loss of/damage to open doc. 1 2 2 4

4.004 Unrecoverable failure on attempt to login 256th user. 3 3 3 274.005 Unrecoverable failure on attempt to create 32,768th user account. 3 3 3 27

Page 8


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Planning FMEA

Ris

kID

Nu

mber

Quality Risk

Category Failure Mode/Quality Risk/EffectSev

erity

Priority

Lik

elihood

Ris

kPriorty

Nu

mber

4.006 Unrecoverable failure on attempt to edit/store document over 32MB. 3 4 4 484.007 Saturated networks cause time-out errors. 1 2 4 8



5.001 Least-recently-used migration errors. 4 4 4 64

5.002 Daylight Savings Time transitions mishandled. 2 4 4 32

5.003 Date fields not inserted, updated, or displayed incorrectly. 3 4 3 36


6.000

Competitive


6.001 Star Office 4 3 3 36

6.002 Corel Office Suite 4 3 3 36

6.003 Microsoft Office 4 3 3 36


7.000

Operations and


7.001 Backup process affects system availability. 2 3 4 24

7.002 Backup/restore process results in lost data or configuration. 1 2 5 10

7.003 Can't apply minor release updates/patches. 2 2 4 16



8.001 User interface confusing or clumsy. 5 2 1 10

Page 9


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Planning FMEA

Ris

kID

Nu

mber

Quality Risk

Category Failure Mode/Quality Risk/Effect Sev

erity

Priority

Lik

elihood

Ris

kPriorty

Nu

mber

8.002 User interface inadvertently profane, obscene, or culturally offensive. 5 2 3 30

8.003 Installation process confusing or clumsy. 5 2 1 10

8.004 Login or identity change process confusing, clumsy, or intimidating. 5 2 1 10


9.000 Data Quality Failures in processing, storing, or retrieving data

9.001 Some data lost during file saves. 1 2 4 8

9.002 File retrieves incomplete during load. 3 2 4 24

9.003 File description/date accessed/date modified data lost. 1 2 2 4

9.004 Data lost on server side due to network or server issues. 1 2 4 8


10.000 Performance Failures to perform as required under expected loads

10.001 Response to 80 WPM user slower than one second with no load. 3 1 3 9

10.002 Response to 80 WPM user slower than one second with full load. 3 3 3 27

10.003 100MBPS network saturated with 255 active users. 3 2 2 12



11.001 EC language or cultural (Es/Fr/It/De/UK) issues. 2 4 3 24

11.002 Asian language or cultural (Jp/Ch/Kr) issues. 2 4 3 24



12.001 Recent Netscape versions don't work. 2 1 2 4

12.002 Older Netscape versions don't work. 3 3 4 36

Page 10


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Planning FMEA

Ris

kID

Nu

mber

Quality Risk

Category Failure Mode/Quality Risk/Effect Sev

erity

Priority

Lik

elihood

Ris

kPriorty

Nu

mber

12.003 Recent IE versions don't work. 2 1 2 4

12.004 Older IE versions don't work. 3 3 4 36

12.005 Other browsers don't work. 3 3 4 36

12.006 Solaris clients don't work. 2 2 2 8

12.007 Mac clients don't work. 2 2 3 12

12.008 Linux clients don't work. 2 2 3 12

12.009 Windows clients don't work. 2 1 2 4

12.010 Recent Web/App servers don't work. 1 2 2 4

12.011 Recent database servers don't work. 1 2 2 412.012 Not all supported HSM configurations work. 2 3 5 30



13.001 Allowed check-out or check-in blocked. 1 1 3 3

13.002 Illegal check-out or check-in allowed. 1 1 3 3

13.003 Administrative passwords crackable. 1 2 3 6

13.004 Documents marked as "not shared" accessible to others. 2 2 3 12

13.005 Documents marked as "shared" not accessible to others. 2 2 3 12

13.006 OS login identity not recognized by default. 2 2 2 8

13.007 Can't change or override OS login identity. 3 3 3 27


14.000

Installation/


14.001 Installation/set-up process for new installation fails. 1 1 2 2

14.002 Migration of R3.0 installations fails. 1 2 2 4

Page 11


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Planning FMEA

Ris

kID

Nu

mber

Quality Risk


Pri

ority

Lik

elihood

Ris

kPriorty

Nu

mber

14.003 Migration from pre-R3.0 installations fails. 3 3 3 27


15.000 Documentation Failures in operating instructions for users or system administrators

15.001 Help screens misleading or wrong. 5 2 1 10

15.002 Written documentation misleading or wrong. 5 2 1 10


16.000 Interfaces Failures in interfaces between components

16.001 Web server/client interface. 1 1 2 2

16.002 Web server/database server interfaces. 1 1 2 2

16.003 App server/database server interfaces. 1 1 2 2

16.004 App server/HSM server interfaces. 1 1 2 2


Page 12


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Planning FMEA

Name: SpeedyWriter (with Document Management System add-on) Mo

Manager: Kate Hernandez Tar

anager: Jenny Kaufmann Pre

takeholders: Bobbi McDaniels (Engr), Max d'Oro (Mkt), Cosimo Negraev (Support) FM

nager: Jamal Brown FM

Quality Risk


Functionality Failures that cause specific features not to work

Regression of existing SpeedyWriter features. 1

Can't cancel incomplete actions using cancel or back. 2

Can't get and select from list of managed files. 2

Can't get and select from a list of non-managed files. 2

Check-in of new document to DMS fails. 2

Check-in of existing document to DMS fails. 1

Check-out of DMS documents fails. 1

Load of on-line DMS document fails. 1

Load of near on-line DMS document fails. 1

Load of off-line DMS document fails. 1Can't display or modify doc properties in DMS before saving. 2

Risk Category Priority

Load, Capacity,


System fails at or before 25 concurrent users. 1


System disallows 255 or fewer user accounts. 1

Failure Mode and Effects Analysis (Qual

eedyWriter Release 3.1 (w/ DMS)

e: 1Q2003

Brown

ber 11, 2002

te: September 20, 2002

Recommended Action

Who/ Which

Phase (Unit,

Component,

Integration,

System)?

Rerun entire R3.0 test set. Test/IS

Opportunity testing. N/A

Extensive testing. Dev/UC-Test/IS







Extensive testing. Dev/UC-Test/ISOpportunity testing. N/A

Extensive testing. Test/S



nalysis) Form

Page 13


14/76

Planning FMEA

Quality Risk


System disallows 32,767 or fewer user accounts. 1

System fails on documents larger than 100 KB. 1

System fails on documents larger than 1 MB. 1


Insufficient off-line migration is too-frequent. 4

Excessive off-line migration results in "thrashing". 4

Migration to off-line fails. 1

Migration to on-line fails. 1

Librarian not notified when media load is needed. 4

User not allowed to wait for media load. 2

User wait for media load timing/escalation count wrong. 5


Reliability/


Server reliability less than 99%. 2

Server crashes cause data loss. 1


Error Handling


Missing media not properly escalated to librarian. 2

User not allowed to cancel missing media wait. 2

Loss of network or server causes loss of/damage to open doc. 1

Unrecoverable failure on attempt to login 256th user. 3

Unrecoverable failure on attempt to create 32,768th user account. 3

Recommended Action

Who/ Which

Phase (Unit,

Component,

Integration,

System)?

Balanced testing. Test/S




Report observed bugs. N/A




Opportunity testing N/A



Extensive testing. Test/IS

Balanced testing. Test/IS






Page 14


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Planning FMEA

Quality Risk


Unrecoverable failure on attempt to edit/store document over 32MB. 3

Saturated networks cause time-out errors. 1


Date Handling Failures in date math and handling

Least-recently-used migration errors. 4

Daylight Savings Time transitions mishandled. 2

Date fields not inserted, updated, or displayed incorrectly. 3


Competitive


Star Office 4

Corel Office Suite 4

Microsoft Office 4


Operations and

MaintenanceFailures that endanger continuing operation, including backup/restore proc

Backup process affects system availability. 2

Backup/restore process results in lost data or configuration. 1

Can't apply minor release updates/patches. 2


Usability Failures in human factors, especially at the user interface

User interface confusing or clumsy. 5

Recommended Action

Who/ Which

Phase (Unit,

Component,

Integration,

System)?


Balanced testing. Dev/UC-Test/IS




Bug isolation (reference platform). Test/IS






Prototype, balanced testing. UI/Req-Test/S

Page 15


16/76

Planning FMEA

Quality Risk


User interface inadvertently profane, obscene, or culturally offensive. 5

Installation process confusing or clumsy. 5

Login or identity change process confusing, clumsy, or intimidating. 5


Data Quality Failures in processing, storing, or retrieving data

Some data lost during file saves. 1

File retrieves incomplete during load. 3

File description/date accessed/date modified data lost. 1

Data lost on server side due to network or server issues. 1


Performance Failures to perform as required under expected loads

Response to 80 WPM user slower than one second with no load. 3

Response to 80 WPM user slower than one second with full load. 3

100MBPS network saturated with 255 active users. 3


Localization Failures in specific localities, including language, dictionary/thesaurus, and

EC language or cultural (Es/Fr/It/De/UK) issues. 2

Asian language or cultural (Jp/Ch/Kr) issues. 2


Compatibility Failures with certain supported browser/OS combinations

Recent Netscape versions don't work. 2

Older Netscape versions don't work. 3

Recommended Action

Who/ Which

Phase (Unit,

Component,

Integration,

System)?





Balanced testing. Test/ST





Balanced testing. Test/ST



Include in test environment. Test/IS

Include if convenient. Test/IS

Page 16


17/76

Planning FMEA

Quality Risk


Recent IE versions don't work. 2

Older IE versions don't work. 3

Other browsers don't work. 3

Solaris clients don't work. 2

Mac clients don't work. 2

Linux clients don't work. 2

Windows clients don't work. 2

Recent Web/App servers don't work. 1

Recent database servers don't work. 1

Not all supported HSM configurations work. 2


Security/Privacy Failures to protect the system and secured data from fraudulent or malicious

Allowed check-out or check-in blocked. 1

Illegal check-out or check-in allowed. 1

Administrative passwords crackable. 1

Documents marked as "not shared" accessible to others. 2

Documents marked as "shared" not accessible to others. 2

OS login identity not recognized by default. 2

Can't change or override OS login identity. 3


Installation/


Installation/set-up process for new installation fails. 1

Migration of R3.0 installations fails. 1

Recommended Action

Who/ Which

Phase (Unit,

Component,

Integration,

System)?









Include in test environment. Test/ISInclude two in test environment. Test/IS










Page 17


18/76

Planning FMEA

Quality Risk


Migration from pre-R3.0 installations fails. 3


Documentation Failures in operating instructions for users or system administrators

Help screens misleading or wrong. 5

Written documentation misleading or wrong. 5


Interfaces Failures in interfaces between components

Web server/client interface. 1

Web server/database server interfaces. 1

App server/database server interfaces. 1

App server/HSM server interfaces. 1


Recommended Action

Who/ Which

Phase (Unit,

Component,

Integration,

System)?




Extensive testing. Test/I




Page 18


19/76

Planning FMEA

Name: SpeedyWriter (with Document Management System add-on) Mo

Manager: Kate Hernandez Tar

Manager: Jenny Kaufmann Pre

takeholders: Bobbi McDaniels (Engr), Max d'Oro (Mkt), Cosimo Negraev (Support) FM

nager: Jamal Brown FM

Quality Risk


Functionality Failures that cause specific features not to work

Regression of existing SpeedyWriter features. 1Can't cancel incomplete actions using cancel or back. 2

Can't get and select from list of managed files. 2

Can't get and select from a list of non-managed files. 2

Check-in of new document to DMS fails. 2

Check-in of existing document to DMS fails. 1

Check-out of DMS documents fails. 1

Load of on-line DMS document fails. 1

Load of near on-line DMS document fails. 1

Load of off-line DMS document fails.1

Can't display or modify doc properties in DMS before saving. 2


Load, Capacity,




System disallows 255 or fewer user accounts. 1

Failure Mode and Effects Analysis (Qual

Requirement

Tracing

3.0

3.1

3.2

3.3

4.11

1.1

Page 19


20/76

Planning FMEA

Quality Risk


System disallows 32,767 or fewer user accounts. 1

System fails on documents larger than 100 KB. 1



Insufficient off-line migration is too-frequent. 4

Excessive off-line migration results in "thrashing". 4

Migration to off-line fails. 1

Migration to on-line fails. 1

Librarian not notified when media load is needed. 4User not allowed to wait for media load. 2

User wait for media load timing/escalation count wrong. 5


Reliability/


Server reliability less than 99%. 2

Server crashes cause data loss. 1


Error Handling


Missing media not properly escalated to librarian. 2

User not allowed to cancel missing media wait. 2

Loss of network or server causes loss of/damage to open doc. 1

Unrecoverable failure on attempt to login 256th user. 3

Unrecoverable failure on attempt to create 32,768th user account. 3

Re

quirement

Tracing

1.3

1.4

1.4

1.4

3.5

4.0

4.6

4.7

4.84.9

4.11

1.1

1.3

Page 20


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Planning FMEA

Quality Risk


Unrecoverable failure on attempt to edit/store document over 32MB. 3

Saturated networks cause time-out errors. 1


Date Handling Failures in date math and handling

Least-recently-used migration errors. 4

Daylight Savings Time transitions mishandled. 2

Date fields not inserted, updated, or displayed incorrectly. 3


Competitive


Star Office 4

Corel Office Suite 4

Microsoft Office 4


Operations and

MaintenanceFailures that endanger continuing operation, including backup/restore proc

Backup process affects system availability. 2

Backup/restore process results in lost data or configuration. 1

Can't apply minor release updates/patches. 2


Usability Failures in human factors, especially at the user interface

User interface confusing or clumsy. 5

Re

quirement

Tr

acing

1.4

1.5

None

2.2

Page 21


22/76

Planning FMEA

Quality Risk


User interface inadvertently profane, obscene, or culturally offensive. 5

Installation process confusing or clumsy. 5

Login or identity change process confusing, clumsy, or intimidating. 5


Data Quality Failures in processing, storing, or retrieving data

Some data lost during file saves. 1

File retrieves incomplete during load. 3

File description/date accessed/date modified data lost. 1

Data lost on server side due to network or server issues. 1


Performance Failures to perform as required under expected loads

Response to 80 WPM user slower than one second with no load. 3

Response to 80 WPM user slower than one second with full load. 3

100MBPS network saturated with 255 active users. 3


Localization Failures in specific localities, including language, dictionary/thesaurus, and

EC language or cultural (Es/Fr/It/De/UK) issues. 2

Asian language or cultural (Jp/Ch/Kr) issues. 2


Compatibility Failures with certain supported browser/OS combinations

Recent Netscape versions don't work. 2

Older Netscape versions don't work. 3

Re

quirement

Tr

acing

2.2

4.10

None

None

4.9

1.0

1.2

1.6

4.10

None

2.2

2.2

Page 22


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Planning FMEA

Quality Risk

Category Failure Mode/Quality Risk/Effect Se

verity

Recent IE versions don't work. 2

Older IE versions don't work. 3

Other browsers don't work. 3

Solaris clients don't work. 2

Mac clients don't work. 2

Linux clients don't work. 2

Windows clients don't work. 2

Recent Web/App servers don't work. 1

Recent database servers don't work. 1Not all supported HSM configurations work. 2


Security/Privacy Failures to protect the system and secured data from fraudulent or malicious

Allowed check-out or check-in blocked. 1

Illegal check-out or check-in allowed. 1

Administrative passwords crackable. 1

Documents marked as "not shared" accessible to others. 2

Documents marked as "shared" not accessible to others. 2OS login identity not recognized by default. 2

Can't change or override OS login identity. 3


Installation/


Installation/set-up process for new installation fails. 1

Migration of R3.0 installations fails. 1

Requirement

Tr

acing

2.2

2.2

2.2

2.3

None

None

None

None

Page 23


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Planning FMEA

Quality Risk


verity

Migration from pre-R3.0 installations fails. 3


Documentation Failures in operating instructions for users or system administrators

Help screens misleading or wrong. 5

Written documentation misleading or wrong. 5


Interfaces Failures in interfaces between components

Web server/client interface. 1

Web server/database server interfaces. 1

App server/database server interfaces. 1

App server/HSM server interfaces. 1


Requirement

Tr

acing

None

None

None

Page 24


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Test Dev FMEA

System Name: Insert Feature Microsoft Word 2007 Model/Product:

Product Manager: - Target Release

Project Manager: - Prepared By: M

Other Stakeholders: - FMEA Date: M

Test Manager: Wendy Antony FMEA Revision

RiskID

Number

Quality Risk


Priority

RiskPriorty

Number

1.001

Functionality

Cover Page Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, tidak tampil Sample Cover Page 2 2 4

1.002

Functionality

Cover

Page(Remove

Current Cover

Page) Jika Mouse Click, tidak ada cover page yang hilang 2 2 4

1.003

FunctionalityCover Page(Save

Selection to Cover

Page Galery) Jika Mouse Click, menu tidak bisa di click 2 2 4

1.004

Functionality

Blank Page Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, tidak tampil Blank Page baru yang terbentuk 1 1 1

Failure Mode and Effects Analysis (Quality Risks Analysis)

Page 25


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Test Dev FMEA

RiskID

Number

Quality Risk


verity

Pr

iority

RiskPriorty

Number

1.005

Functionality

Page Break Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, tidak tampil Page baru yang terbentuk di bawah kursor 2 2 4

1.006

Functionalit y

Table Jika Mouse Over, tidak tampil Notification Window 3 4 12

Tidak bisa membentuk tabel lebih dari 10x8 2 2 4

1.007 FunctionalityInsert Table Jika Mouse Click, tidak ada tabel yang terbentuk 1 1 1

1.008

Functionality

Draw Table Tidak bisa menggambar tabel dalam worksheet 1 1 1

1.009

Functionality

Convert Text to

Table Jika Mouse Click, Feature tidak bisa di click 2 2 4

Text tidak bisa di convert ke dalam tabel 2 2 4

1.010

FunctionalyExcell

Spreadsheet Jika Mouse Click, Excell Spreadsheet tidak muncul 2 3 6

1.011

Functionality

Quick Tables Jika Mouse Click tidak ada quick table yang tersedia 2 2 4

Jika Mouse Click, Quick Table tidak terbentuk 2 2 4

1.012

Functionality

Picture Jika Mouse Over, tidak tampil Notification Window 3 4 12

Page 26


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Test Dev FMEA

RiskID

N

umber

Quality Risk


Priority

RiskPriorty

N

umber

Jika Mouse Click, Form Insert Picture tidak muncul 2 2 4

1.013

Functionality

Clip Art Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, Form Clip Art tidak muncul 2 2 4

1.014

Functionality

Shapes Jika Mouse Over, tidak tampil Notification Window 3 4 12

1.015 FunctionalityShapes(Lines) Jika Mouse Click, kursor untuk menggambar tidak muncul 2 2 4

1.016

Functionality

Shapes(Basic

Shapes) Jika Mouse Click, kursor untuk menggambar tidak muncul 2 2 4

1.017

Functionality

Shapes(Block

Arrows) Jika Mouse Click, kursor untuk menggambar tidak muncul 2 2 4

1.018

Functionality

Shapes(Flowchart) Jika Mouse Click, kursor untuk menggambar tidak muncul 2 2 4

1.019

Functionality

Shapes(Callouts) Jika Mouse Click, kursor untuk menggambar tidak muncul 2 2 4

1.020

Functionality

Shapes(Star and

Banners) Jika Mouse Click, kursor untuk menggambar tidak muncul 2 2 4

Page 27

T t D FMEA


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Test Dev FMEA

RiskID

N

umber

Quality Risk


Priority

RiskPriorty

N

umber

1.021

Functionality

Shapes(New

Drawing Canvas) Jika Mouse Click, Drawing Canvas tidak muncul 2 2 4

1.022

Functionality

SmartArt Jika Mouse Over, tidak tampil Notification Window 3 4 12

1.023

Functionality

SmartArt(All) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2 2 4

Jika Mouse Click, SmartArt yang dipilih tidak muncul 2 2 4

1.024

Functionality

SmartArt(List) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2 2 4


1.025

Functionality

SmartArt(Process) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2 2 4


1.026

Functionality

SmartArt(Cycle) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2 2 4


1.027

Functionality

SmartArt(Hierarc

hy) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2 2 4

Page 28

Test Dev FMEA


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Test Dev FMEA

RiskID

N

umber

Quality Risk


Priority

RiskPriorty

N

umber


1.028

Functionality

SmartArt(Relatio

nship) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2 2 4


1.029 FunctionalitySmartArt(Matrix) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2 2 4


1.030

Functionality

SmartArt(Pyrami

d) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2 2 4


1.031

Functionality

Chart Jika Mouse Over, tidak tampil Notification Window 3 4 12

1.032

Functionality

Chart(Templates) Jika Mouse Click, Tidak ada templates yang tersedia 2 2 4

1.033

Functionality

Chart(Column) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2 2 4

Jika Mouse Click, Chart yang dipilih tidak muncul 2 2 4

Page 29

Test Dev FMEA


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Test Dev FMEA

R

iskID

N

umber

Quality Risk


Priority

R

iskPriorty

N

umber

1.034

Functionality

Chart(Line) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2 2 4


1.035

Functionality

Chart(Pie) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2 2 4


1.036 FunctionalityChart(Bar) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2 2 4


1.037

Functionality

Chart(Area) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2 2 4


1.038

Functionality

Chart(X Y Scatter) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2 2 4


1.039

Functionality

Chart(Stock) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2 2 4


1.040

Functionality

Chart(Surface) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2 2 4

Page 30

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Test Dev FMEA

R

iskID

N

umber

Quality Risk


Priority

R

iskPriorty

N

umber


1.041

Functionality

Chart(Doughnut) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2 2 4


1.042

Functionality

Chart(Bubble) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2 2 4


1.043

Functionality

Chart(Radar) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2 2 4


1.044

Functionality

Chart(manage

Templates) Jika Mouse Click, Tidak ada templates yang tersedia 2 2 4

1.045

Functionality

Chart(Set asDefault Chart) Jika Mouse Click, Tidak ada chart yang tersedia ketika mengambar chart baru 2 2 4

1.046

Functionality

Hyperlink Jika Mouse Click, Form Hyperlink tidak muncul 2 3 6

Jika Mouse Over, tidak tampil Notification Window 3 4 12

1.047

Functionality

Bookmark Jika Mouse Click, Form Bookmark tidak muncul 2 3 6


Page 31

Test Dev FMEA


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R

iskID

N

umber

Quality Risk


Priority

R

iskPriorty

N

umber

1.048

Functionality

Cross-reference Jika Mouse Click, Form Cross-reference tidak muncul 2 3 6


1.049

Functionality

Header Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, tidak ada pilihan header yang tersedia 2 2 4

1.050

Functionality Edit

Header Jika Mouse Click, header edit tidak berfungsi 1 2 2

1.051

Functionality

Remove Header Jika Mouse Click, Tidak ada header yang hilang 2 2 4

1.052

Functionality

Save Selection to

Header Galery Jika Mouse Click, Tidak ada header yang tersimpan 3 4 12

1.053

Functionality

Footer Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, tidak ad pilihan footer yang tersedia 2 2 4

1.054

Functionality Edit

Footer Jika Mouse Click, footer edit tidak berfungsi 1 2 2

1.055

Functionality

Remove Footer Jika Mouse Click, Tidak ada footer yang hilang 2 2 4

1.056

Functionality

Save Selection to

Footer Galery' Jika Mouse Click, Tidak ada footer yang tersimpan 3 4 12

1.057

Functionality

Page Number Jika Mouse Over, tidak tampil Notification Window 3 4 12

Page 32

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R

iskID

N

umber

Quality Risk

CategoryFailure Mode/Quality Risk/Effect S

everity

Priority

R

iskPriorty

N

umber

1.058

Functionality

Page

Number(Top of

Page) Jika Mouse Click, Tidak ada pilihan tipe page number yang tersedia 2 2 4

1.059

Functionality

Page

Number(Bottom

of Page) Jika Mouse Click, Tidak ada pilihan tipe page number yang tersedia 2 2 4

1.060

FunctionalityPage

Number(Page

Margins) Jika Mouse Click, Tidak ada pilihan tipe page number yang tersedia 2 2 4

1.061

Functionality

Page

Number(Current

Position) Jika Mouse Click, Tidak ada pilihan tipe page number yang tersedia 2 2 4

1.062

Functionality

PageNumber(Format

Page Number) Jika Mouse Click, Form Format Page Number tidak muncul 2 2 4

1.063

Functionality

Page

Number(Remove

Page Number) Jika Mouse Click, Tidak ada page number yang hilang 1 2 2

1.064

Functionality

Text Box Jika Mouse Over, tidak tampil Notification Window 3 4 12

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R

iskID

N

umber

Quality Risk


everity

P

riority

R

iskPriorty

N

umber

1.065

Functionality

Text Box(Bulit In) Jika Mouse Click, Tidak ada pilihan text box yang tersedia 2 2 4

1.066

Functionality

Text Box(Draw

text Box) Jika Mouse Click, Area Draw Text Box tidak muncul 1 2 2

1.067

Functionality text

Box(Save

Selection to TextBox Galery) Jika Mouse Click, tidak ada text box yang tersimpan 3 4 12

1.068

Functionality

Quick Parts Jika Mouse Over, tidak tampil Notification Window 3 4 12

1.069

Functionality

Quick

Parts(Document

Property) Jika Mouse Click, Pilihan Quick Parts tidak tersedia 2 3 6

Jika Mouse Click, Quick Parts tidak muncul2 3 6

1.070

Functionality

Quick

Parts(Field) Jika Mouse Click, Form Field tidak muncul 2 2 4

1.071

Functionality

Quick

Parts(Building

Blocks Organizer) Jika Mouse Click, Form Building Blocks Organizer tidak muncul 2 3 6

Page 34

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R

iskID

N

umber

Quality Risk


everity

P

riority

R

iskPriorty

N

umber

1.072

Functionality

Quick Parts(Get

More on Office

Online) Jika Mouse Click, tidak menuju ke halaman office 3 4 12

1.073

Functionality

Quick Parts(Save

Selection to

Quick PartsGalery) Jika Mouse Click, tidak ada yang tersimpan ke galery 3 4 12

1.074

Functionality

WordArt Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click tidak ada pilihan word art yang tersedia 2 2 4

Jika kursor di gambarkan di halaman word, word art yang dikehendaki tidak muncul 1 2 2

1.075

Functionality

Drop Cap Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, Tidak ada pilihan jenis drop cap yang tersedia 2 2 4

1.076

Functionality

Drop Cap(Drop

Cap Options) Jika Mouse Click, form drop cap tidak muncul 2 2 4

1.077

Functionality

Signature Line Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, form Signature Setup tidak muncul 2 3 6

Page 35

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R

iskID

N

umber

Quality Risk


everity

P

riority

R

iskPriorty

N

umber

1.078

Functionality

Signature

Line(Microsoft

Office Signature

Line) Jika Mouse Click, form Signature Setup tidak muncul 2 3 6

1.079

Functionality

Signature

Line(Add

SignatureServices) Jika Mouse Click, halaman web office tidak muncul 3 4 12

1.080

Functionality

Date & Time Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, Form Date and Time tidak muncul 2 2 4

1.081

Functionality

Object(Object) Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, form object tidak muncul 2 2 4

1.082

Functionality

Object(Text from

File) Jika Mouse Click, form insert file tidak muncul 2 2 4

1.083

Functionality

Equation(Built

In) Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, tidap ada pilihan equation yang tersedia 2 2 4

Page 36

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R

iskID

N

umber

Quality Risk


everity

P

riority

R

iskPriorty

N

umber

Jika Mouse Click, Equation yang dikehendaki tidak muncul di halaman kerja word 1 2 2

1.084

Functionality

Equation(Insert

New Equation) Jika Mouse Click, field equation yang dikehendaki tidak muncul 2 3 6

1.085

Functionality

Equation(Save

Selection to

Equation Galery) Jika Mouse Click, Equation yang dikehendaki tidak tersimpan ke galery 3 4 12

1.086

Functionality

Symbols Jika Mouse Over, tidak tampil Notification Window 3 4 12

Jika Mouse Click, Tidak ada pilihan Symbol yang tersedia 2 3 6

1.087

Functionality

Symbols(More

Symbols) Jika Mouse Click, Form Symbol tidak muncul 2 2 4

Page 37

Test Dev FMEA


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Name: Insert Feature Microsoft Word 2007 Mo

Manager: - Tar

anager: - Pre

takeholders: - FMnager: Wendy Antony FM

Quality Risk


Functionality

Cover Page Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, tidak tampil Sample Cover Page 2

Functionality

Cover

Page(Remove

Current Cover

Page) Jika Mouse Click, tidak ada cover page yang hilang 2

Functionality

Cover Page(SaveSelection to Cover

Page Galery) Jika Mouse Click, menu tidak bisa di click 2

Functionality

Blank Page Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, tidak tampil Blank Page baru yang terbentuk 1

Failure Mode and Effects Analysis (Quality Risks A

Microsoft Office 2007

ate: 2007

crosoft Corp.

y 21,2012Date: May 21,2012

Recommended Action

Cek Posisi Kursor

Perbaiki Kembali File Instalasi Office



Cek Posisi Kursor


orm

Page 38

Test Dev FMEA


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Quality Risk


everity

Functionality

Page Break Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, tidak tampil Page baru yang terbentuk di bawah kursor 2

Functionalit y

Table Jika Mouse Over, tidak tampil Notification Window 3

Tidak bisa membentuk tabel lebih dari 10x8 2

Functionality

Insert Table Jika Mouse Click, tidak ada tabel yang terbentuk 1

Functionality

Draw Table Tidak bisa menggambar tabel dalam worksheet 1

Functionality

Convert Text to

Table Jika Mouse Click, Feature tidak bisa di click 2

Text tidak bisa di convert ke dalam tabel 2

Functionaly

ExcellSpreadsheet Jika Mouse Click, Excell Spreadsheet tidak muncul 2

Functionality

Quick Tables Jika Mouse Click tidak ada quick table yang tersedia 2

Jika Mouse Click, Quick Table tidak terbentuk 2

Functionality

Picture Jika Mouse Over, tidak tampil Notification Window 3

Recommended Action

Cek Posisi Kursor


Cek Posisi Kursor









Cek Posisi Kursor

Page 39

Test Dev FMEA


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Quality Risk

Category Failure Mode/Quality Risk/EffectS

everity

Jika Mouse Click, Form Insert Picture tidak muncul 2

Functionality

Clip Art Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, Form Clip Art tidak muncul 2

Functionality

Shapes Jika Mouse Over, tidak tampil Notification Window 3

Functionality

Shapes(Lines) Jika Mouse Click, kursor untuk menggambar tidak muncul 2

Functionality

Shapes(Basic

Shapes) Jika Mouse Click, kursor untuk menggambar tidak muncul 2

Functionality

Shapes(Block

Arrows) Jika Mouse Click, kursor untuk menggambar tidak muncul 2

Functionality

Shapes(Flowchart

) Jika Mouse Click, kursor untuk menggambar tidak muncul 2

Functionality

Shapes(Callouts) Jika Mouse Click, kursor untuk menggambar tidak muncul 2

Functionality

Shapes(Star and

Banners) Jika Mouse Click, kursor untuk menggambar tidak muncul 2

Recommended Action


Cek Posisi Kursor


Cek Posisi Kursor







Page 40

Test Dev FMEA


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Quality Risk

Category Failure Mode/Quality Risk/EffectS

everity

Functionality

Shapes(New

Drawing Canvas) Jika Mouse Click, Drawing Canvas tidak muncul 2

Functionality

SmartArt Jika Mouse Over, tidak tampil Notification Window 3

Functionality

SmartArt(All) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2

Jika Mouse Click, SmartArt yang dipilih tidak muncul 2

Functionality

SmartArt(List) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2


Functionality

SmartArt(Process) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2

Jika Mouse Click, SmartArt yang dipilih tidak muncul 2Functionality

SmartArt(Cycle) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2


Functionality

SmartArt(Hierarc

hy) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2

Recommended Action


Cek Posisi Kursor










Page 41


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Test Dev FMEA


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Quality Risk

Category Failure Mode/Quality Risk/Effect

S

everity

Functionality

Chart(Line) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2

Jika Mouse Click, Chart yang dipilih tidak muncul 2

Functionality

Chart(Pie) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(Bar) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(Area) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(X Y Scatter) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(Stock) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(Surface) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2

Recommended Action














Page 43

Test Dev FMEA


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Quality Risk

Category Failure Mode/Quality Risk/Effect

S

everity


Functionality

Chart(Doughnut) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(Bubble) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2

Jika Mouse Click, Chart yang dipilih tidak muncul 2Functionality

Chart(Radar) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(manage

Templates) Jika Mouse Click, Tidak ada templates yang tersedia 2

Functionality

Chart(Set asDefault Chart) Jika Mouse Click, Tidak ada chart yang tersedia ketika mengambar chart baru 2

Functionality

Hyperlink Jika Mouse Click, Form Hyperlink tidak muncul 2

Jika Mouse Over, tidak tampil Notification Window 3

Functionality

Bookmark Jika Mouse Click, Form Bookmark tidak muncul 2


Recommended Action











Cek Posisi Kursor


Cek Posisi Kursor

Page 44

Test Dev FMEA


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Quality Risk


Functionality

Cross-reference Jika Mouse Click, Form Cross-reference tidak muncul 2


Functionality

Header Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, tidak ada pilihan header yang tersedia 2

Functionality Edit

Header Jika Mouse Click, header edit tidak berfungsi 1

Functionality

Remove Header Jika Mouse Click, Tidak ada header yang hilang 2

Functionality

Save Selection to

Header Galery Jika Mouse Click, Tidak ada header yang tersimpan 3

Functionality

Footer Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, tidak ad pilihan footer yang tersedia 2

Functionality EditFooter Jika Mouse Click, footer edit tidak berfungsi 1

Functionality

Remove Footer Jika Mouse Click, Tidak ada footer yang hilang 2

Functionality

Save Selection to

Footer Galery' Jika Mouse Click, Tidak ada footer yang tersimpan 3

Functionality

Page Number Jika Mouse Over, tidak tampil Notification Window 3

Recommended Action


Cek Posisi Kursor

Cek Posisi Kursor





Cek Posisi Kursor





Cek Posisi Kursor

Page 45

Test Dev FMEA


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Quality Risk


Functionality

Page

Number(Top of

Page) Jika Mouse Click, Tidak ada pilihan tipe page number yang tersedia 2

Functionality

Page

Number(Bottom

of Page) Jika Mouse Click, Tidak ada pilihan tipe page number yang tersedia 2

FunctionalityPage

Number(Page

Margins) Jika Mouse Click, Tidak ada pilihan tipe page number yang tersedia 2

Functionality

Page

Number(Current

Position) Jika Mouse Click, Tidak ada pilihan tipe page number yang tersedia 2

Functionality

Page

Number(Format

Page Number) Jika Mouse Click, Form Format Page Number tidak muncul 2

Functionality

Page

Number(Remove

Page Number) Jika Mouse Click, Tidak ada page number yang hilang 1

Functionality

Text Box Jika Mouse Over, tidak tampil Notification Window 3

Recommended Action







Cek Posisi Kursor

Page 46

Test Dev FMEA


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Quality Risk


Functionality

Text Box(Bulit In) Jika Mouse Click, Tidak ada pilihan text box yang tersedia 2

Functionality

Text Box(Draw

text Box) Jika Mouse Click, Area Draw Text Box tidak muncul 1

Functionality text

Box(Save

Selection to Text

Box Galery) Jika Mouse Click, tidak ada text box yang tersimpan 3

Functionality

Quick Parts Jika Mouse Over, tidak tampil Notification Window 3

Functionality

Quick

Parts(Document

Property) Jika Mouse Click, Pilihan Quick Parts tidak tersedia 2

Jika Mouse Click, Quick Parts tidak muncul 2

Functionality

Quick

Parts(Field) Jika Mouse Click, Form Field tidak muncul 2

Functionality

Quick

Parts(Building

Blocks Organizer) Jika Mouse Click, Form Building Blocks Organizer tidak muncul 2

Recommended Action




Cek Posisi Kursor





Page 47

Test Dev FMEA


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Quality Risk


Functionality

Quick Parts(Get

More on Office

Online) Jika Mouse Click, tidak menuju ke halaman office 3

Functionality

Quick Parts(Save

Selection to

Quick Parts

Galery) Jika Mouse Click, tidak ada yang tersimpan ke galery 3

Functionality

WordArt Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click tidak ada pilihan word art yang tersedia 2

Jika kursor di gambarkan di halaman word, word art yang dikehendaki tidak muncul 1

Functionality

Drop Cap Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, Tidak ada pilihan jenis drop cap yang tersedia 2

Functionality

Drop Cap(Drop

Cap Options) Jika Mouse Click, form drop cap tidak muncul 2

Functionality

Signature Line Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, form Signature Setup tidak muncul 2

Recommended Action

Periksa Koneksi Jaringan Internet

yang sedang berjalan


Cek Posisi Kursor



Cek Posisi Kursor



Cek Posisi Kursor


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Quality Risk


Functionality

Signature

Line(Microsoft

Office Signature

Line) Jika Mouse Click, form Signature Setup tidak muncul 2

Functionality

Signature

Line(Add

Signature

Services) Jika Mouse Click, halaman web office tidak muncul 3

Functionality

Date & Time Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, Form Date and Time tidak muncul 2

Functionality

Object(Object) Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, form object tidak muncul 2

Functionality

Object(Text from

File) Jika Mouse Click, form insert file tidak muncul 2

Functionality

Equation(Built

In) Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, tidap ada pilihan equation yang tersedia 2

Recommended Action


Periksa Koneksi Jaringan Internet

yang sedang berjalan

Cek Posisi Kursor


Cek Posisi Kursor



Cek Posisi Kursor


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Quality Risk


Jika Mouse Click, Equation yang dikehendaki tidak muncul di halaman kerja word 1

Functionality

Equation(Insert

New Equation) Jika Mouse Click, field equation yang dikehendaki tidak muncul 2

Functionality

Equation(Save

Selection to

Equation Galery) Jika Mouse Click, Equation yang dikehendaki tidak tersimpan ke galery 3

Functionality

Symbols Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, Tidak ada pilihan Symbol yang tersedia 2

Functionality

Symbols(More

Symbols) Jika Mouse Click, Form Symbol tidak muncul 2

Recommended Action




Cek Posisi Kursor



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Name: Insert Feature Microsoft Word 2007 Mo

Manager: - Tar

anager: - Pre

takeholders: - FM

nager: Wendy Antony FM

Quality Risk


Functionality

Cover Page Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, tidak tampil Sample Cover Page 2

Functionality

Cover

Page(Remove

Current Cover

Page) Jika Mouse Click, tidak ada cover page yang hilang 2

Functionality

Cover Page(Save

Selection to Cover

Page Galery) Jika Mouse Click, menu tidak bisa di click 2

Functionality

Blank Page Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, tidak tampil Blank Page baru yang terbentuk 1

Failure Mode and Effects Analysis (Quality Risks A

Who/ Which

Phase (Unit,

Component,

Integration,

System)?

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

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Quality Risk


Functionality

Page Break Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, tidak tampil Page baru yang terbentuk di bawah kursor 2

Functionalit y

Table Jika Mouse Over, tidak tampil Notification Window 3

Tidak bisa membentuk tabel lebih dari 10x8 2

Functionality

Insert Table Jika Mouse Click, tidak ada tabel yang terbentuk 1Functionality

Draw Table Tidak bisa menggambar tabel dalam worksheet 1

Functionality

Convert Text to

Table Jika Mouse Click, Feature tidak bisa di click 2

Text tidak bisa di convert ke dalam tabel 2

Functionaly

ExcellSpreadsheet Jika Mouse Click, Excell Spreadsheet tidak muncul 2

Functionality

Quick Tables Jika Mouse Click tidak ada quick table yang tersedia 2

Jika Mouse Click, Quick Table tidak terbentuk 2

Functionality

Picture Jika Mouse Over, tidak tampil Notification Window 3

Who/ Which

Phase (Unit,

Component,

Integration,

System)?

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

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Quality Risk


Jika Mouse Click, Form Insert Picture tidak muncul 2

Functionality

Clip Art Jika Mouse Over, tidak tampil Notification Window 3

Jika Mouse Click, Form Clip Art tidak muncul 2

Functionality

Shapes Jika Mouse Over, tidak tampil Notification Window 3

Functionality

Shapes(Lines) Jika Mouse Click, kursor untuk menggambar tidak muncul 2

Functionality

Shapes(Basic

Shapes) Jika Mouse Click, kursor untuk menggambar tidak muncul 2

Functionality

Shapes(Block

Arrows) Jika Mouse Click, kursor untuk menggambar tidak muncul 2

Functionality

Shapes(Flowchart

) Jika Mouse Click, kursor untuk menggambar tidak muncul 2Functionality

Shapes(Callouts) Jika Mouse Click, kursor untuk menggambar tidak muncul 2

Functionality

Shapes(Star and

Banners) Jika Mouse Click, kursor untuk menggambar tidak muncul 2

Who/ Which

Phase (Unit,

Component,

Integration,

System)?

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Page 53

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Wh / Whi h


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Quality Risk


Functionality

Shapes(New

Drawing Canvas) Jika Mouse Click, Drawing Canvas tidak muncul 2

Functionality

SmartArt Jika Mouse Over, tidak tampil Notification Window 3

Functionality

SmartArt(All) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2


Functionality

SmartArt(List) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2


Functionality

SmartArt(Process) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2

Jika Mouse Click, SmartArt yang dipilih tidak muncul 2Functionality

SmartArt(Cycle) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2


Functionality

SmartArt(Hierarc

hy) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2

Who/ Which

Phase (Unit,

Component,

Integration,

System)?

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

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Wh / Whi h


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Quality Risk



Functionality

SmartArt(Relatio

nship) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2


Functionality

SmartArt(Matrix) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2


Functionality

SmartArt(Pyrami

d) Jika Mouse Click, Tidak ada pilihan SmartArt yang tersedia 2


Functionality

ChartJika Mouse Over, tidak tampil Notification Window

3

Functionality

Chart(Templates) Jika Mouse Click, Tidak ada templates yang tersedia 2

Functionality

Chart(Column) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Who/ Which

Phase (Unit,

Component,

Integration,

System)?

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

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Who/ Which


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Quality Risk


Functionality

Chart(Line) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(Pie) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(Bar) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(Area) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(X Y Scatter)Jika Mouse Click, Tidak ada pilihan Chart yang tersedia

2


Functionality

Chart(Stock) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(Surface) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2

Who/ Which

Phase (Unit,

Component,

Integration,

System)?

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Test Unit

Page 56

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Who/ Which


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Quality Risk



Functionality

Chart(Doughnut) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(Bubble) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2

Jika Mouse Click, Chart yang dipilih tidak muncul 2Functionality

Chart(Radar) Jika Mouse Click, Tidak ada pilihan Chart yang tersedia 2


Functionality

Chart(manage

Templates) Jika Mouse Click, Tidak ada templates yang tersedia 2

Functionality

Chart(Set asDefault Chart) Jika Mouse Click, Tidak ada chart yang tersedia ketika mengambar chart baru 2

Functionality

Hyperlink Jika Mouse Click, Form Hyperlink tidak muncul 2


Functionality

Bookmark Jika Mouse Click, Form Bookmark tidak muncul 2


Who/ Which

Phase (Unit,

Component,

Integration,

System)?

Test Unit

Test U