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Tourism Tattler January 2013

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Tourism Tattler is a monthly magazine for and about the travel trade in Africa. Essential reading for anyone involved in, or providing products and services to, the African travel trade. As the official trade journal of the Southern Africa Tourism Services Association (SATSA), the Regional Tourism Organisation of Southern Africa (RETOSA) and the National Accommodation Association of South Africa (NAA-SA), the Tourism Tattler aims to provide editorial content that is informative, objective, accurate and educational. The Tourism Tattler further aims to provide the travel trade with a better understanding of tourism related issues, including legislation and legal issues and explanations of marketing and business principles that may help them to become knowledgeable and credible providers of services to tourists who visit the African continent.

Text of Tourism Tattler January 2013

  • Southern Africa enquiries

    +27 (0)87 727 8631 or +27 (0)82 374 7260

    Reach 30 000+ Travel Trade Tel: +27 (0)87 727 8643

    +27 (0)87 727 8631

    +27 (0)32 947 2554

    Cell: +27 (0)71 224 9971


    Skype: bevtourismtattlerAd includes:

    Magazine (Print & Digital)Newsletter (Email Ad)Website (Banner Ad)


    Click on the Widget image to download the 2012/2013 SATSA Members Directory


    FEATURES INCLUDE: Member Search

    (by category or region) Industry News SATSA News

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    R463.98($54.95) per month

    nhughes@telkomsa.net011 975 1153 or 084 227 9000

    Wildlife T-Shirts that capture the image of Africa


    JANUARY 201302 SATSA / RETOSA / NAA-SA Tourism Tattler Trade Journal

  • EDITORIAL05 From the Editors Desk / Cover Story 06 Letters to the Editor07 Competition ACHIEVEMENTS & ACCOLADES08 Trade Awards ATTRACTIONS09 KwaZulu-Natal Tourism Routes16 Route Tourism Development in SA BUSINESS 19 Birding Route upgrade investment CONSERVATION22 Highway through Tanzanias Serengeti23 Serengeti highway court case

    PUBLISHERTourism Tattler (Pty) Ltd.PO Box 891, Umhlanga Rocks, 4320KwaZulu-Natal, South Africa.Company Reg.No.: 2006/015252/07Website:

    MANAGING EDITOR Des LangkildeTel: +27 (0)87 727 8631Cell: +27 (0)82 374 7260Fax: +27 (0)86 651 8080E-mail: tourismtattler

    EDITOR Marjorie DeanTel: +27 (0)11 886 9996Fax: +27 (0)11 886 7557E-mail: Skype: satsa-comms

    ADVERTISING MANAGER Bev LangkildeTel: +27 (0)87 727 8643 Fax: +27 (0)86 656 3860Cell: +27 (0)71 224 9971E-mail: bevtourismtattler

    SUBSCRIPTIONSEmail: Skype: subscribetourismtattler

    Issue 1 (January) 2013

    The Regional Tourism Organisation of Southern Africa (RETOSA)Tel: +2711 315 2420/1Fax: +2711 315 2422Webite:

    Disclaimer: The Tourism Tattler is published by Tourism Tattler (Pty) Ltd and is the official trade journal of the Southern Africa Tourism Services Association (SATSA). The Tourism Tattler digital e-zine, is distributed free of charge to bona fide tourism stakeholders. Letters to the Editor are assumed intended for publication in whole or part and may therefore be used for such purpose. The information provided and opinions expressed in this publication are provided in good faith and do not necessarily represent the opinions of Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers. Advice provided herein should not be soley relied upon as each set of circumstances may differ. Professional advice should be sought in each instance. Neither Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers can be held legally liable in any way for damages of any kind whatsoever arising directly or indirectly from any facts or information provided or omitted in these pages or from any statements made or withheld or from supplied photographs or graphic images reproduced by the publication.

    Adv. Louis NelDes LangkildeDominique van OnselenDr. Wolfgang ThomeDon George


    EVENTS24 MICE Academy workshop25 Seychelles Carnaval 201326 TAFI Convention 2013 LEGAL27 From the Bench - T&Cs - Part 2 MARKETING28 Online travel bookings29 SATSA Market Intelligence Report30 How to handle complaints RISK31 Travel Trade Insurance - Part 2 TRADE NEWS34 Trade Snippets

    09Feature: Tourism Routes in KwaZulu-Natal

    The Southern Africa Tourism Services Association (SATSA)Tel: +2786 127 2872 Fax: +2711 886 755Webite:

    Official Trade Journal of:

    02 A Heritage of African Clothing 02 Globe Lotter Tours02 Neils Transfers04 Joburg Zoo (Complimentary)09 Country & Coastal Tours09 Harburg Retreat10 St Ives11 Tourism KwaZulu-Natal12 Amazulu Lodge12 Lords of the Manor13 Everglades Estate13 Fordoun Hotel

    Karen HuhlckeKaren LourensMarjorie DeanMartin Jansen van VuurenRichard Earls




    13 Hawklee Country House13 Jolo Guest Farm13 Kleingberg Wines13 Silver Hill Lodge13 Tillietudlem Eco-Lodge14 Alfredos Restaurant14 Sakabula Country Lodge14 St Lucia Wetlands Guesthouse20 South Coast Tourism Authority27 Savage Jooste & Adams Attorneys36 TransMedia Barter


    16Competition: Win a set of wildlife prints

    Attractions: The Underpinnings for successful Route Tourism Development in SA

    National Accommodation Association of South Africa (NAA-SA)Tel: +2786 186 2272Fax: +2786 225 9858Webite:



    JANUARY 2013 03SATSA / RETOSA / NAA-SA Tourism Tattler Trade Journal

  • JHB_ZOO_RHINO_TOURISM_TATTLER_AWP.indd 1 2012/11/19 9:36 AM

    JANUARY 201304 SATSA / RETOSA / NAA-SA Tourism Tattler Trade Journal


    From the Editors Desk

    Cover Story

    Our first edition of 2013 focuses on South Africas Province of KwaZulu-Natal. In particular we are looking in depth at the development of Tourism Routes in the Province.Just looking at the variety of routes on offer, one could spend several holidays just exploring these, and still not see everything.

    There has been a great deal of focus in recent years on developing tourism away from the well-trodden paths. This is much easier said than done. After all, why should people wander off the main routes, away from attractions they know and enjoy? There has to be an incentive to attract them into the far corners of our beloved country.

    Long experience has proved the attractiveness of well-marketed tourism routes. The Midlands Meander and the Southern Explorer have been going for some years and are deservedly popular. The Battlefields Route is a recognised giant internationally for anyone interested in military history.

    But as is pointed out in the article by Marlien Lourens (pages 16-18) just thinking up a great idea for a route is not enough. Communities have to brought on board, the project has to have leadership that will drive the route. Serious marketing has to be done, in the local press, as well as international, and local government has to be advised and kept up to date on

    developments. The economic benefit to the region has to be stressed - and that point is driven home hard, especially with those who have the care of our provincial roads. Being honest, nobody is going to risk serious vehicle damage to get to even the most exciting route attraction.

    And that brings me to our other must read on insurance. We are all well aware that insurance is a grudge purchase, but its like a parachute if you havent got the right insurance when disaster strikes, then the subsequent fall can wipe you out! There are companies that provide specialist insurance for the many unusual risks that tourism companies face. So dont just go for the cheapest get the best! Otherwise you are driving your company with cardboard brake pads!

    We have a really exciting competition this month with a wonderful prize, so please enter! Weve designed a new online entry form to make it even easier for you to enter - it takes only a moment.

    The editorial objective of the Tattler has always been about knowledge and information sharing to raise the bar in quality tourism if youre an expert in your field, why not share your expertise by becoming an editorial contributor and raise your own profile at the same time.

    So take a breather, pour yourself a long cold one, read the Tattler, and start 2013 well-informed and ready for whatever the year may bring.


    Our front cover for this edition features a stunning picture of Isandlwana, one of the highlights of any tour of the Battlefields Route in KwaZulu-Natal. This strange shaped rock, that dominates the landscape around it, gave its name to the desperate battle that was fought there between red-coated troops of the British Army, and the Impis of King Shaka of the Zulus.

    Like many famous battlefields it is a haunted place visitors speak of the strange feeling they have as they walk the ground among the white cairns and memorials. Usually a visit to Isandlwana is paired with a visit to Rorkes Drift, where a tiny number of sick and wounded soldiers and non-combatants courageously and desperately repelled attacks by Zulu impis who had not blooded their spears at the main battle, and sought to gain glory by taking the small buildings.

    The Route has the largest number of battlefields of any location in the Southern hemisphere. Also on the Battlefields Route are Blood River, and other sites of the Zulu wars; Amajuba and the sites associated with the Transvaal War of Independence, and

    battlefields such as Spionkop and Colenso associated with the siege of Ladysmith during the Anglo Boer War. These wars rocked Queen Victorias empire, and are known and studied around the globe.

    In later years, the emerging South Africa was threatened by the Langalibalele and Bambatha rebellions, which also took place in the area.

    So this now peaceful countryside has an amazingly rich history. Towns such as Ladysmith and Dundee have excellent museums where tourists can explore the stories further.

    The Battlefields Route is fortunate to be able to field a large number of very well qualified guides, and no tour is complete without input from one of them.

    For more information and to contact and book a guide, check