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SEPTEMBER 201502 Tourism Tattler Trade Journal

SEPTEMBER 2015 03Tourism Tattler Trade Journal

EDITORIAL04 Accreditation05 Cover Story06 Africa Travel Association ACCOLADES08 2015 Lilizela Tourism Award Finalists AVIATION10 Sustainability of Domestic Airfares BUSINESS12 SATSA Market Intelligence Report14 10 Tips on Tour Quoting COMPETITION16 Win a Milk Frother & 4 Coffee Mugs CONSERVATION17 Vultures & Aviation

PUBLISHERTourism Tattler (Pty) Ltd.PO Box 891, Umhlanga Rocks, 4320KwaZulu-Natal, South Africa.Website: www.tourismtattler.com

EXECUTIVE EDITOR Des LangkildeCell: +27 (0)82 374 7260Fax: +27 (0)86 651 8080E-mail: editor@tourismtattler.comSkype: tourismtattler

Issue 09 (SEPTEMBER) 2015

Disclaimer: The Tourism Tattler is published by Tourism Tattler (Pty) Ltd and is the official trade journal of the Southern Africa Tourism Services Association (SATSA). The Tourism Tattler digital e-zine, is distributed free of charge to bona fide tourism stakeholders. Letters to the Editor are assumed intended for publication in whole or part and may therefore be used for such purpose. The information provided and opinions expressed in this publication are provided in good faith and do not necessarily represent the opinions of Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers. Advice provided herein should not be soley relied upon as each set of circumstances may differ. Professional advice should be sought in each instance. Neither Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers can be held legally liable in any way for damages of any kind whatsoever arising directly or indirectly from any facts or information provided or omitted in these pages or from any statements made or withheld or from supplied photographs or graphic images reproduced by the publication.

Adv. Louis NelAlice ZejglicDes Langkilde

Contents

EVENTS18 Viability of Golf Estates in Africa20 Venue Review: Fancourt HOSPITALITY24 Property Profile - Mantis Collection28 Gooderson Monks Cowl Golf Resort LEGAL30 The Law: Contracts - Part 14 MARKETING31 Branding Africa TRANSPORT32 Mercedes-Benz V-Class34 Ford Grand Tourneo Connect 1.6 TRADE NEWS Visit our website at www.tourismtattler.com

02 Africa Travel Association06 Table Mountain Aerial Cableway07 Gooderson Leisure09 Mercedes-Benz10 Redberry Farm11 Mantis Collection

EDITORIAL CONTRIBUTORS

MAGAZINE SPONSORS

13 WYSTC 2015 - Cape Town15 Travelogic19 Sports & Events Tourism Exchange23 Mantis Collection36 SATIB Insurance Brokers

IN THIS ISSUE

14 20

Jacques MaritzLindsay de HeerMandy Schroder

Martin Jansen van VuurenRussell JarvisVelma Corcoran

BACK ISSUES (Click on the covers below).

MAGAZINE ADVERTISINGADVERTISING DIRECTOR Bev LangkildeCell: +27 (0)71 224 9971Fax: +27 (0)86 656 3860E-mail: bev@tourismtattler.comSkype: bevtourismtattler

SUBSCRIPTIONS

HOSPITALITY: Gooderson Monks Cowl TRANSPORT: Mercedes-Benz V-Class

BUSINESS: Tips for Tour Operators EVENTS: Fancourt Venue Review

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Accreditation

The African Travel & Tourism Association (Atta)Tel: +44 20 7937 4408 • Email: info@atta.travel • Website: www.atta.travelMembers in 22 African countries and 37 worldwide use Atta to: Network and collaborate with peers in African tourism; Grow their online presence with a branded profile; Ask and answer specialist questions and give advice; and Attend key industry events.

The Africa Travel Association (ATA)Tel: +1 212 447 1357 • Email: info@africatravelassociation.org • Website: www.africatravelassociation.orgATA is a registered non-profit trade association in the USA, with headquarters in New York and chapters around the world. ATA is dedicated to promoting travel and tourism to Africa and strengthening intra-Africa partnerships. Established in 1975, ATA provides services to both the public and private sectors of the industry. ATA’s annual events in the USA and Africa bring industry professionals together to shape Africa’s tourism agenda.

Official Travel Trade Journal and Media Partner to:

National Accommodation Association of South Africa (NAA-SA)Tel: +2786 186 2272 • Fax: +2786 225 9858 • Website: www.naa-sa.co.zaThe NAA-SA is a network of mainly smaller accommodation providers around South Africa – from B&Bs in country towns offering comfortable personal service to luxurious boutique city lodges with those extra special touches – you’re sure to find a suitable place, and at the same time feel confident that your stay at an NAA-SA member’s establishment will meet your requirements.

Regional Tourism Organisation of Southern Africa (RETOSA)Tel: +2711 315 2420/1 • Fax: +2711 315 2422 • Website: www.retosa.co.zaRETOSA is a Southern African Development Community (SADC) institution responsible for tourism growth and development. RETOSA’s aims are to increase tourist arrivals to the region through. RETOSA Member States are Angola, Botswana, DR Congo, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, Zambia and Zimbabwe.

Southern Africa Tourism Services Association (SATSA)Tel: +2786 127 2872 • Fax: +2711 886 755 • Website: www.satsa.comSATSA is a credibility accreditation body representing the private sector of the inbound tourism industry. SATSA members are Bonded thus providing a financial guarantee against advance deposits held in the event of the involuntary liquidation. SATSA represents: Transport providers, Tour Operators, DMC's, Accommodation Suppliers, Tour Brokers, Adventure Tourism Providers, Business Tourism Providers and Allied Tourism Services providers.

Seychelles Hospitality & Tourism Association (SHTA)Tel: +248 432 5560 • Fax: +248 422 5718 • Website: www.shta.sc The Seychelles Hospitality and Tourism Association was created in 2002 when the Seychelles Hotel Association merged with the Seychelles Hotel and Guesthouse Association. SHTA’s primary focus is to unite all Seychelles tourism industry stakeholders under one association in order to be better prepared to defend the interest of the industry and its sustainability as the pillar of the country’s economy.

World Travel Market WTM Africa - Cape Town in April, WTM Latin America - São Paulo in April, and WTM - London in November. WTM is the place to do business.

International Coalition of Tourism Partners (ICTP)Website: www.tourismpartners.orgICTP is a travel and tourism coalition of global destinations committed to Quality Services and Green Growth.

International Institute for Peace through TourismWebsite: www.iipt.orgIIPT is dedicated to fostering tourism initiatives that contribute to international understanding and cooperation.

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Southern African Vehicle Rental and Leasing Association (SAVRALA)Contact: manager@savrala.co.za • Website: wFounded in the 1970's, SAVRALA is the representative voice of Southern Africa’s vehicle rental, leasing and fleet management sector. Our members have a combined national footprint with more than 600 branches countrywide. SAVRALA are instrumental in steering industry standards and continuously strive to protect both their members’ interests, and those of the public, and are therefore widely respected within corporate and government sectors.

The Safari AwardsWebsite: www.safariawards.comSafari Award finalists are amongst the top 3% in Africa and the winners are unquestionably the best.

World Youth Student and Educational (WYSE) Travel ConfederationWebsite: www.wysetc.orgWYSE is a global not-for-profit membership organisation.

World Luxury Hotel AwardsWebsite: www.luxuryhotelawards.comWorld Luxury Hotel Awards is an international company that provides award recognition to the best hotels from all over the world.

cover storyWith September being Tourism Month in South Africa (and World Tourism Day on 27 September) it is appropriate that our cover sponsor, Fancourt is featured in this edition.

Commemorating its 21st birthday this year (1994-2015), Fancourt has definitely come of age. Located just 7km from George Airport in South Africa’s Eastern Cape province, Fancourt is not only a premium business tourism facility (read our venue review on pages 20 to 22) - it is also highly ranked as a golf tourism destination with three golf courses, namely; The Links (ranked No. 1 in South Africa and 34th in the world); and the Montagu and Outeniqua golf courses (both ranked in the Top 20 in South Africa).

As a luxury leisure tourism destination, Fancourt offers a range of 5-star accommodation options, which range from 115 rooms in the main hotel, 18 suites in the Manor House boutique hotel, and a range of self-catering lodges through the Fancourt Master Homeowners’ Association – each resplendent with top class features and amenities. Fancourt’s leisure offerings are designed to provide entertainment for all age groups – from activities at the Fancourt Kids Club and Teen Lounge, to leisurely strolls through the expansive Fancourt grounds, a relaxing experience at The Spa, teeing off at one of the award-winning golf courses or spending quality time with family and friends.

The Fancourt estate is home to some of the Garden’s Route most prime real estate. Catering to a broad spectrum of clients, each property type is tailored to encompass both unmatched style and uncompromising levels of comfort. The 613 hectare landscape provides ample space for balanced, secure and exclusive living, complimented by all the modern lifestyle essentials. Abide, explore, indulge – Fancourt is a five-star setting for countryside living.

Situated in the heart of the Garden Route – one of South Africa’s most iconic tourist attractions – Fancourt is also a popular adventure tourism destination with hiking / trail running (8-18km) and mountain bike trails (15 - 30km) that commence from the Fancourt grounds. Adventure activities along this coastline between Mossel Bay to the Storms River include hiking, bird and whale-watching, quad biking, paragliding, water rafting, canoeing, Huey helicopter rides, and Treetop canopy tours in the Tsitsikamma forest. Just outside of Storms River is the Bloukrans bridge - the site of the world’s highest bungee and top of the must-do lists of many extreme sporting enthusiasts. Bungee jumping at this location entails a drop of more than 200 metres into the lush Bloukrans River Valley below.

EDITORIAL

Getting back to Tourism Month, which coincidentally coincides with Heritage Month, South Africa’s Tourism Minister, Derek Hanekom announced at the official launch on August 16th that a new Domestic Tourism marketing campaign – A Million New Experiences Are A Sho’t Left Away – will be the theme for this year. The new domestic campaign, informed by consumer insights research conducted by South African Tourism, encourages South Africans to take a leisure break away from home and start travelling their own country. The campaign premise is about the joy of discovering new experiences for the first time, thus highlighting that South Africa has a myriad tourist experiences to be discovered, whether one is a new or a seasoned traveller.

In support of the Sho’t Left campaign Tourism Tattler, in association with Mantis and BidorBuy.co.za are auctioning 2-night fully inclusive weekend holiday vouchers for two people sharing at selected luxury Mantis Group properties in South Africa (read more on pages 24 to 27).

In this edition, we look at the viability of Golf Estates in Africa - a sector of the tourism industry that generates R29.2 billion and creates 50 000 jobs in South Africa. The overall worth of Golf Tourism across Africa is estimated to be R58.4 billion (read more on page 18).

Continuing with the viability issue, we also look at South Africa’s low domestic airfare prices, which could threaten the local airline industry as new carriers vie for passengers (see page 10). Linked to the subject of aviation is SATSA’s Market Intelligence Report, which provides the latest tourist arrival statistics, hotel room rates and car rental data for South Africa (page 12).

Tour operators will find Lindsay de Heer’s article on quoting and lead conversion to be of benefit to their businesses (pages 14-15), while our property reviews provide unbiased recommendations for tour itineraries (pages 24-29).

Our two reviews in the Transport section will also be of interest to Tour operators – the large as life Mercedes-Benz V-Class, and a road test on Ford’s 7-seater Grand Tourneo Connect (pages 32-35).

And finally, we take pleasure in welcoming members of the Africa Travel Association (ATA) onboard as out latest trade association partner. With headquarters in New York and chapters around the world, the ATA shares Tourism Tattler’s dedication to promoting travel and tourism to Africa.

Enjoy your reading! Des Langkilde. editor@tourismtattler.com

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“We see our collaboration with Tourism Tattler as a platform through which to speak with one voice as collective travel trade associations, aimed at growing tourism into Africa. This ties-in well with an MoU between ATA and the African Union Commission, which aims to promote the sustainable development of tourism to and across Africa and to broaden the scope of public-private partnerships for tourism across a wide array of issues and sectors,” says ATA’s Trade Relations & Communications Officer, Andrea Papitto.

The Africa Travel Association (ATA) is a leading global trade association dedicated to promoting travel and tourism to Africa and strengthening intra-Africa partnerships to make this happen. Established in 1975, ATA provides services to both the public and private sectors of the industry, including members from African governments, their tourism ministers, tourism bureaus and boards, airlines, cruise lines, hotels, resorts, frontline travel sellers and providers, tour operators and travel agents, students and young professionals, multi-platform media, and affiliate industries. ATA’s annual events in the USA and Africa bring government leaders and industry professionals together to shape Africa’s tourism agenda and build business-to-business linkages.

ATA is registered as a 501(c)6 non-profit trade association in the USA, with headquarters in New York and chapters around the world.

ATA initiatives include the Young Professionals Program (YPP) - an international travel industry student organization, which aims to engage young working professionals in Africa’s tourism industry. ATA-YPN helps members advance their careers through valuable learning, networking, professional development and referral opportunities, and offers access to ATA’s resources and contacts. Another initiative is the African Diaspora Tourism Initiative, which contributes significantly to the development of the continent through a variety of channels, including investing in the continent and encouraging others to invest, entrepreneurism, and knowledge exchange. ATA’s Responsible Tourism initiative includes ATA's Eco-Tourism Manifesto (adopted

Tourism Tattler is proud to announce its appointment as an official media partner to the Africa Travel Association (ATA).

WelcomeAfrica Travel Association

Editorial

at ATA's 15th Annual Congress in Casablanca, Morocco, September, 1990), and ATA's Responsible Travel Guidelines (1995).

“Since the founding of the Tourism Tattler Trade Journal as a media title by the Southern Africa Tourism Services Association (SATSA) in the 70s, the editorial objective has remained consistent; namely to provide the travel trade with informative, educational content aimed at assisting tourism product owners, entrepreneurs and their staff in providing quality tourism services. I look forward to working with ATA and sharing the wealth of information that this respected association has developed over the past 40 years,” says Tourism Tattler’s executive Editor, Des Langkilde.

"This September issue of Tourism Tattler represents the 61st edition that I’ve published since taking over the media title in 2006. Back then, we distributed just over 3000 copies of the magazine locally but today, with the advent of digital publishing and print-on-demand technology, the magazine is distributed internationally, through multiple channels and reader interface options, to over 44,000 subscribers and a total readership in excess of 76,000 per month across all distribution portals. Tourism Tattler will always be available free of charge to tourism professionals who specialise in providing travel services in, and to, the content of Africa."

ATA in collaboration with the African Development Bank (AfDB) and New York University (NYU) Africa House has developed a Tourism Data for Africa Portal in order to provide access to Tourism related data on African countries. The portal is part of the AfDB’s “Africa Information Highway” initiative aimed at improving data collection, management, and dissemination in Africa.

“We anticipate a booming travel and tourism industry to and within Africa. Realizing this vision requires your support, and we look forward to working together to show the world Africa's beauty, hospitality and opportunity," concludes Papitto.

For more information visit www.africatravelassociation.org

SEPTEMBER 2015 07Tourism Tattler Trade Journal

Billed to recognise only the best in the South African tourism industry, the Lilizela Tourism Awards became the definitive accolade for excellence in tourism when they were launched in 2013. They are the ultimate reward for entrepreneurial and service excellence that sets global benchmark standards.“South Africa’s weighty standing as a globally competitive tourism destination, is due in part, to the quality of businesses we honour at the Lilizela Tourism Awards and is evidenced by our ever growing awards and accolades,” explains Thulani Nzima, Chief Executive Officer of South African Tourism.“It is because of the South African tourism industry’s work and innate ability to develop and package services in an attractive manner, that South Africa is known locally and globally as a world-class, value for money destination – offering visitors plenty to choose from,” Nzima says.“Well done to all who entered and have been selected as finalists. We look forward to honouring you at the provincial awards.”A total of 954 entries that met the entry requirements were received. The Eastern Cape Province took the lead with the most number of entries recorded, followed by the Western Cape and Kwa-Zulu Natal, whilst Gauteng province trailed close behind. Mpumalanga, Northern Cape, North West and the Free State provinces recorded an overall increase in entries from the previous year.

As the countdown picks up momentum on the Lilizela Tourism Awards, entries have been judged and the provincial finalists selected. The 570 finalists from across South Africa will be publicly announced during the provincial awards

ceremonies taking place throughout September, a perfect time as the country celebrates Tourism Month.

ACCOLADES

Stage set for Lilizela

Tourism Award provincial finalists

PROVINCE DATE CITY Northern Cape 02 September Kimbereley/UpingtonFree State 03 September BloemfonteinWestern Cape 04 September Cape Town CentralMpumalanga 08 September MbombelaEastern Cape 10 September Port ElizabethBokone Bophirima 11 September TBCKwaZulu Natal 16 September Durban/PMBGauteng 22 September TBCLimpopo 26 September Phalaborwa

2015 PROVINCIAL AWARDS CEREMONY DATES

The National Awards will take place on 22 October 2015 in Johannesburg.

“We are delighted at the quality of entries we received for the Lilizela Tourism Awards this year. The increase in the numbers of entries is also very encouraging as the Lilizela Tourism Awards grow from strength to strength, proving again that our industry is dedicated to service excellence,” explains Nzima.“These Awards are for all in the sector, especially the SMMEs who cannot compete against some of the bigger and more established competitors. The increase in entries from this segment is an indication that the backbone of our industry craves the recognition and opportunities due to it,” he says.The provincial Lilizela Tourism Awards will be held throughout the month of September culminating with the national awards ceremony on 22 October 2015 in Johannesburg.The 2015 Lilizela Tourism Award finalists can be viewed on the official website at www.lilizela.co.za

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The 2014 national awards ceremony in full swing. MCs for the evening were Metro FM DJ, Idols Judge and media personality Unathi Msengana and TV presenter Katego Maboe, who announced the winners, while Deputy Minister Tokozile Xasa and the Minister of Tourism, Derek Hanekom did the hand-over honours. Ingrid Anderson accepted the Tourist Guides award trophy for Rob Caskie, Culture Tourist Guide.

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2618 MBSA V-Class Tourism Print.indd 1 2015/09/04 4:06 PM

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044 870 7123www.redberryfarm.co.za

George, Garden Route

STRAWBERRYAGRI-TOURS

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South African air travellers have felt the positive impact of increased competition in the local airline industry as new carriers vie for their attention. Hopping on a plane to Cape Town, Johannesburg, George and Port Elizabeth is cheaper nowadays than it was in 2012. But how sustainable is the downward trend in fare prices for local airlines?

Analysts at Travelstart South Africa say the decrease in fare prices on several local routes could be detrimental to the growth of the commercial aviation industry and have warned consumers to prepare for increases as the market seeks stability.

A surge in demand for local flights at low prices coupled with an increase in the capacity of providers operating scheduled services on high volume routes such as Johannesburg to Cape Town has further driven down ticket prices in recent months. However, as the main cast continue to out seat-sale each other in a bid to win consumers, industry experts predict a shift away from uncharacteristically low fares. Sale extravaganzas and consumer delight have little long-term benefit for airlines. Prices are likely to bottom-out soon as the airline industry responds in favour of market stability and long term, healthy competition.

Most In Demand Routes in South Africa:

A study of four key domestic routes shows a sharp increase in demand for flights since last year; none more so than the popular Johannesburg to Cape Town route, which is borne out by an 85% increase in bookings on this route through Travelstart compared to last year.

In an industry known for small margins and high operating costs, low domestic airfare prices could be a big threat to an airlines existence. In this article Russell Jarvis looks at how sustainable this trend is for local airline businesses.

Are South Africa'sLow Domestic

Airfares Sustainable?

AVIATION

While the airline industry has been revitalised by the presence of four new local carriers – each offering a different value proposition to customers – distressed seats and rising operational costs fly in the face of profits.

When you consider that most airlines need to be selling a seat for at least R900 – R1000 one way, and have a load factor of 70 – 80% on each flight that takes off just to make a marginal return, it stands to reason that the low ticket prices available at the moment will soon be a thing of the past.

Average Price Per Passenger:

An analysis of fares across all airlines operating between Johannesburg and Cape Town showed that the average price per passenger has decreased by 28% since last year. The average flight price from Johannesburg to Cape Town decreased from R1047* in 2014 to R759* in 2015 while the average price for a flight from Cape Town to Johannesburg decreased from R933* in 2014 to R713* in 2015.*Base fare excluding taxes.

Domestic Flights Demand7000 60005000400030002000 1000 0

Source: Travelstart.co.za 2014 2015

JNB - CPT CPT - JNB JNB - DUR DUR - JNB

Route Jan – Jun 2014 to Jan – Jun 2015 Price Decrease

Johannesburg (ORT) – Cape Town -28%Cape Town – Johannesburg (ORT) -28% Source: Travelstart.co.za

Jan–Jun 2014 to Jan–Jun 2015 Route Demand Increase

Johannesburg (ORT) – Cape Town 85%Cape Town – Johannesburg (ORT) 79%Johannesburg – Durban 49%Durban – Johannesburg 39%Source: Travelstart.co.za

About the Author: Russell Jarvis is Head Of Communications at Travelstart – a pioneer of online travel. Founded in 1999 in Scandinavia, in 2010 the European side of the business was sold off and since then Travelstart has built a strong business with local offices and a core focus on the African continent, Middle East and Turkey where the company are now market leaders.

For more information visit www.travelstart.co.za

Tel: +27 (0) 41 404 9300 | info@mantiscollection.com | www.mantiscollection.com

From the World's finest Hotels, Lodges, Eco-Escapes, Lifestyle Resorts & eXtreme

Holidays, Mantis is synonymous with quality, excellence and distinction – a brand

that will go beyond every expectation.

Lake Pleasant Living | Garden Route | near Knysna

Karkloof Safari Spa | Kaw-Zulu Natal | Pietermaritzburg

HillsNek Safari Camp | Amakhala Game Reserve | Eastern Cape | Near Port Elizabeth

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Tel: +27 (0) 41 404 9300 | info@mantiscollection.com | www.mantiscollection.com

From the World's finest Hotels, Lodges, Eco-Escapes, Lifestyle Resorts & eXtreme

Holidays, Mantis is synonymous with quality, excellence and distinction – a brand

that will go beyond every expectation.

Monarch Hotel | Gauteng | Rosebank, Johannesburg

131 on Herbert Baker Boutique Hotel | Gauteng | Pretoria

No5 Boutique Art Hotel | Eastern Cape | Port Elizabeth

SEPTEMBER 201512 Tourism Tattler Trade Journal

BUSINESSBUSINESS & FINANCE

Market Intelligence Report

WHAT THIS MEANS FOR MY BUSINESSThe data from Statistics South Africa shows the continued decline of both overseas and African arrivals. STR and Savrala has not published new data and the data for OR Tambo was not available at the time of publication. *Note that African Arrivals plus Overseas Arrivals do not add to Total Foreign Arrivals due to the exclusion of unspecified arrivals, which could not be allocated to either African or Overseas. As from January 2014, Stats SA has stopped counting people transiting through SA as tourists. As a result of the revision, in order to compare the 2014 figures with 2013, it is necessary to deduct the transit figures from the 2013 totals.

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The information below was extracted from data available as at 27 August 2015. By Martin Jansen van Vuuren of Grant Thornton.

ARRIVALSThe latest available data from Statistics South Africa is for January to April 2015*:

Current period Change over same period last year

UK 158 974 -0.9%

Germany 99 894 -9.8%

USA 82 901 -9.2%

India 22 887 -15.4%

China (incl Hong Kong) 25 858 33.6%

Overseas Arrivals 734 573 -10.7%

African Arrivals 2 273 388 -7.2%

Total Foreign Arrivals 3 011 726 -8.1%

HOTEL STATSThe latest available data from STR Global is for January to June 2015:

Current period Average Room Average Room Revenue Per Available Occupancy (ARO) Rate (ARR) Room (RevPAR)

All Hotels in SA 61.1% R 1 082 R 661

All 5-star hotels in SA 62.0% R 1 970 R 1 222

All 4-star hotels in SA 60.3% R 1 020 R 614

All 3-star hotels in SA 60.3% R 867 R 523

Change over same period last year

All Hotels in SA 0.4% 6.1% 6.5%

All 5-star hotels in SA 0.0% 8.7% 8.6%

All 4-star hotels in SA 0.6% 5.4% 6.0%

All 3-star hotels in SA -1.4% 7.2% 5.7%

ACSA DATAThe latest available data from ACSA is for January to July 2015:

Change over same period last year Passengers arriving on Passengers arriving on Passengers arriving on International Flights Regional Flights Domestic Flights

OR Tambo International N/A N/A N/A

Cape Town International 9.0% 7.8% 6.8%

King Shaka International -4.3% N/A 4.5%

CAR RENTAL DATAThe latest available data from SAVRALA is for January to March 2015:

Current period Change over same period last year

Industry rental days 4 373 919 -2%

Industry utilisation 71.8% -1.5%

Industry Average daily revenue 1 352 463 563 1%

WYSTC is the annual event of

22 25 The essential global youth travel industry event

SEPTEMBER 2015 13Tourism Tattler Trade Journal

During the SATSA conference held in August this year, technology featured in many of the panel discussions; reconfirming that if you are not automated in some way and embracing the change that technology brings, you are simply not going to be able to compete.

Travellers are looking for quotations that are simple and easy to read, received within a matter of hours and presented in a professional manner. With the rate debate under way, traditional methods of quoting are being questioned and tour operators need to have an accurate source of rates at all times. Static rates form the basis of all quotes and consultants need access to these rates in order to produce fast and accurate quotes within the shortest possible time.

When reviewing your current quoting process, bear the following ten tips in mind:

What should the turn-around time be from booking enquiry to the quote being sent to a prospective traveller?

When a traveller sends a request, they expect to receive a quote that is both professional and delivered in the shortest possible time. Having rates, supplier descriptions, images and information such as what is included and excluded at your fingertips means that quoting time is dramatically reduced.

How do I manage my mark-up and selling price?

Using automated methods allows for control over your pricing with mark-up and selling prices pre calculated and ready for use by your consultants. Setting up default profit margins gives control over revenue and a basis from which quote calculations can be made.

Do you need brand image consistency?

Branding is a vital marketing tool and automation allows for consistency across all documentation, regardless of the consultant.

It's no longer acceptable for tour package quotations to take hours or days to compile. It's time for tour operators to automate their business processes in order to survive in this technology driven era of tourism, writes Linday de Heer.

Quoting

Booking

BUSINESS & FINANCE

SEPTEMBER 201514 Tourism Tattler Trade Journal

Tour Operators:

10 Tipson tour

and

processes

The hours spent by consultants on uploading images and content, attaching company logos and details can all be eliminated by making use of standardised templates. From your company name, terms and conditions, inclusions and exclusions, traveller notes and extra information, you can ensure that all consultants are using the same text and wording, and generating a professional output that has not taken hours to prepare.

How accurate is the traveller information you are sending to suppliers?

Many mistakes can be made, by human error, when typing and emailing traveller information to suppliers. Misspelt names, incorrect dates, child age errors, can all happen and can be costly and annoying for all parties involved. Emailing directly from your automated system eliminates these errors, as the supplier receives system generated documents with correct booking information and traveller details.

How methodical is your current quoting process?

Streamlining your business is vital in eliminating possible errors. Using automated methods, allowing consultants to manage their bookings by keeping an eye on the state of each process; noting at a glance, what is provisional, confirmed, invoiced and so on, gives the consultant peace of mind that they have not forgotten any of these vital steps.

If you are looking to work with online availability and booking platforms then how will this integrate with your current manual quoting system?

With the online presence having more and more of an effect on tour operators it makes sense to have an automated system that allows integration and access to online rates and information. Checking

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SEPTEMBER 2015 15Tourism Tattler Trade Journal

A SOFTWARE PACKAGE DESIGNED FOR TOUR OPERATORS

Automate your Workflowthrough Technology.

Produce Fast and Accurate Quotations.

Management Reports, Itineraries and Invoices.

Remote Access and Live 3rd Party Availability. info@travelogic.co.zawww.travelogic.co.za

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READ MORE Online at "10 Tips for Embracing Change' (page 17 August edition) 'How to keep itineraries current' ((pages 11-13 March edition), and 'How to streamline your Tour Operator business' (page 14 May edition).

About the author: Lindsay de Heer is the Managing Director of Equilogic (Pty) Ltd - a South African software company that specialises in Tour Operator management automation. For more information visit www.travelogic.co.za

10 Tips for Tour Operators on quoting and booking processes for tour packages

availability on a manual basis is costly and time consuming, and having online access to this information will keep your quotes competitive and reduce time when putting together this information. Automation at quotation phase will prepare you for the next step in tourism technology in a way that manual systems will not be able to cope with.

Empowering your overseas agents can also increase sales through automation.

Giving your agents access to rates through your quoting system will mean that they can quote travellers while you are sleeping! The system of agents waiting for pricing slows the quoting process down. By giving them access to this information, they can quote travellers and send you the booking, which will improve the current workflow between agents and local tour operators. Time differences will no longer cause frustration and will allow for continuity of business after-hours.

How do you currently view your profitability stats?

Pipeline information and profitability statistics are all available through automated reporting, which cannot be achieved through manual systems. Having daily access to this vital information takes the guess work out of how things stand at any given time.

Does your current quoting system allow for smooth workflow through all departments?

A centralised storage of rates not only allows for mark-up control and consistent pricing on quotes, but from an auditing perspective the quote is able to be tracked or queried by anyone at any stage. If someone is away from the office, if the accounts department has an invoicing query or a supplier is requiring further details, access to

this information is readily available and easy to find as the format of all quotes are consistent throughout. This allows for collaboration between all departments of the company with centralised data ensuing consistency, accuracy, efficiency and control.

Consultants need more time to sell but are spending hours quoting.

Automation does not take the personal interaction out of the quotation process; in fact, it allows more time to do this. Taking the time to get to know your traveller, understanding their needs and turning their dreams in to reality is what the consultant role should be. With the correct tools and access to rates and supplier information, consultants will have more time to consult and sell thereby increasing their pipeline and generate more business.

If you have specific questions relating to this article email me at lindsay@travelogic.co.za or call +27 21 683 6006.

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08

09

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The Picnic Blanket in a bag is 1.5m x 1.5m in size. Available in Kikoy, Shwe Shwe and African fabrics, and fully lined

with waterproofing on the one side.

For more information visit www.livingstonessupplyco.co.za

The winning 'Like' or 'Share' during the month of September 2015 will receive a Chambord Classic Milk Frother with 4x enamel coffee mugs with the compliments of

Livingstones Supply Co – Suppliers of the Finest Products to the Hospitality Industry.

Competition

'Like' / 'Share' / 'Connect' with these Social Media icons to win!

Livingston Supply Company

Tourism Tattler

Competition Rules: Only one winner will be selected each month on a random selection draw basis. The prize winner will be notified via social media. The prize will be delivered by the sponsor to the winners postal address within South Africa. Should the winner reside outside of South Africa, delivery charges may be applicable. The prize may not be exchanged for cash.

Congratulations to our Social Media winner for August 2015

KwaLala Lodge Inn has been selected as our August 2015 winner for their 'Like' on Facebook. KwaLala Lodge will receive a fully lines pic blanket with the compliments of Livingstones Supply Co – Suppliers of the Finest Products to the Hospitality Industry.

September's prize winner will receive 4x enamel coffee mugs (500ml) and a Chambord Classic Milk Frother. The silk plastic lid of the Chambord Classic Milk Frother has a deep rim to prevent foam from escaping through the spout. The plunger handle has a comfortable grip and is pleasant and smooth to touch. In less than 30 seconds you can easily whip your preheated milk into the airy foam.

September Prize: A Milk Frother & 4 Coffee Mugs

•

About the Prize from Livingstones Supply Co::

SEPTEMBER 201516 Tourism Tattler Trade Journal

Win

Winner

Vultures are listed as endangered and VulPro are appealing to pilots to respect Africa's vultures and their habitat. Even one

lost egg or chick is one vulture too many, writes Kerri Wolter.

Vultures and Aviation

Vultures evoke strong emotions from many different individuals and walks of life, including those of enthusiastic pilots from large fixed wing aircraft and helicopters, to motorized and non-motorized gliders.

Vultures are seen as the masters of the skies and have adapted to make use of thermals to soar and glide as they forage, commute and play in Africa's blue skies.

Pilots flying non-motorized gliders make use of thermals for flying as well and thus use vultures, if and where possible, to locate thermals for successful and enjoyable flights.

Generally this is not a problem, however it does become a massive problem when pilots over step their mark and fly too close to vulture breeding, roosting and feeding sites, causing disturbance, chick fatalities from chicks jumping too early, and parents abandoning their nests, egg or chicks due to fear and anguish. The same happens for fixed-wing aircrafts and helicopters when flying too low and too close to these selected and very specific sites which are easy to avoid.

CONSERVATION

VulPro therefore believes that no flying whatsoever should be undertaken at any vulture breeding colony and at roosting and feeding sites by any pilots, be it motorized or non-motorized, fixed wing aircrafts or helicopters.

There is ample space away from these selected sites and therefore there is no excuse or need to fly in close proximity to these sites.

Vultures are listed as endangered and VulPro are battling to stabilize populations. Even one lost egg or chick is one vulture too many.

VulPro are appealing to each and every pilot to respect vultures and their habitat, to respect their breeding sites, and to appreciate these magnificent birds in flight by keeping them safe and allowing them to continue being the masters in flight.

For more information on breeding, roosting and feeding sites, contact kerri.wolter@gmail.com, who is willing to share information for the purpose of making vulture breeding site areas no-fly zones.

Visit www.vulpro.com

SEPTEMBER 2015 17Tourism Tattler Trade Journal

SEPTEMBER 201518 Tourism Tattler Trade Journal

EVENTS

Viability ofGolf Estates

in Africa

“There are 54 million golfers worldwide of which 25% will definitely take golf holidays in the next 12 months and spend 120% more per day in their destination than a general leisure tourist. Golf is not an amenity or an excursion but a primary driver of incremental tourism,” said Peter Walton, President of the Global Golf Tourism Organization (IAGTO).

Golf Tourism statistics collated by Sports Marketing Surveys of SA show that the South African golf industry generated a total revenue of R29.2 billion and created over 50 000 jobs. The overall worth of the industry, including the multiplier effect, is estimated to be R58.4 billion, not to mention the foreign investment in the myriad of Golf Estates on the African continent.

During the annual Sports and Events Tourism Exchange, taking place from 27 to 29 October 2015, at the Protea Hotel Fire and Ice! Menlyn, in the City of Tshwane, the new host city partner, a top selection of speakers have been assembled to debate amongst other subjects, the future of Golf Tourism.

Moderating the session on 'Commercial Viability of Golf Estates', is, Eddie Bullock, a Golf Management consultant specialising in golf facility management and a frequent speaker within the golf industry throughout Europe, specialising on future golf club operations. Bullock is a non-executive Board member of Goodwood Estates; member of Golf Club Managers Association of Europe; on the Board of Trustees of The Golf Foundation and featured in 2012 as one of the top 40 most powerful people in British Golf. “While change can be good, it is often met with scepticism, apprehension, and fear. Having the right information available to your club can mean all the difference between the success and failure of a project” says Bullock.

Following the successful hosting of 2010 FIFA World Cup there has been a growing interest in sports tourism in South Africa. More than 10% of foreign tourists come to South Africa to watch or participate in sport events, with spectators accounting for 60% to 80% of these arrivals.

“Golf tourism is an important segment of the overall tourist market, both in terms of volume and spend-per-visitor, because it can drive substantial investment into resort developments, generating substantial economic growth and job creation” said Deputy Minister of Tourism, Ms Tokozile Xasa.

Additional confirmed expert moderators and panellists include names such as Professor Kamilla Swart, an Associate Professor

Golf Tourism generates R29.2 billion and creates 50 000 jobs in South Africa. The overall worth across Africa is

estimated to be R58.4 billion, writes Jacques Maritz.

in the Department of Tourism & Events Management at CPUT; Prof Douglas Michele Turco, Senior Research Associate with Sport Business School, Finland; Gillian Saunders, Partner & Head of Advisory Services at Grant Thornton and John Nauright, a Professor of Sport & Leisure Management at the University of Brighton, UK.

The annual Sports and Events Tourism Exchange is the only event of its kind in Africa and provides a platform that brings together businesses from the Sports, Events & Tourism industries, and encourages collaboration between these sectors, consisting of a two-day conference, table top exhibition and networking events.

The 2015 Sports and Events Tourism Exchange is proudly hosted by the City of Tshwane.

For more information contact Rene Staack rene@thebereed.co.za or call +27(0)11 549 8300 or visit www.sportsandevents.co.za

Montagu golf course at Fairmont, South Africa.

About the Author: Jacques Maritz is the Media Liaison for SETE and can be contacted on +27 (0)84 444 0775 or via email at Jmps@worldonline.co.za.

About Thebe Reed Exhibitions: Operated as a joint venture between Thebe Tourism Group Pty Limited and Reed Exhibitions, Thebe Reed Exhibitions is Southern Africa’s most forward thinking and successful exhibition and venue management company responsible for exhibitions such as the Africa Travel Week consisting of ILTM Africa, IBTM Africa and WTM® Africa; the Business Entrepreneurship and Franchise Expo; Decorex SA; 100% Design South Africa; the Gauteng Motor Fest; Mediatech Africa and the Sports & Events Tourism Exchange (SETE). Thebe Reed Exhibitions aims to provide the best platform for showcasing industries and nurturing business and networking opportunities on the African continent. For more information visit www.ThebeReed.co.za

SEPTEMBER 2015 19Tourism Tattler Trade Journal

EVENTS

Venue Review: Fancourt

Fancourt, located just 7km from George Airport in South Africa's Western Cape province, is probably better known for its highly ranked golf courses; The Links (currently No.1 in South Africa by Golf Digest Rankings 2014/15, and 34th in the world in 2014 by Golf Digest USA), and the Montagu and Outeniqua golf courses (both ranked in the Top 20 in South Africa), which is one of the reasons that the Southern Africa Tourism Services Association (SATSA) chose Fancourt to host its Golf Day and 43rd Annual Conference.

One of the challenges that Travel Trade Associations, Professional Conference, Event and Incentive organisers are faced with is finding a venue that is able to not only accommodating their clients’ groups in 5-star luxury, but also to provide high standards in facilities, activities, catering and service.

In this regard, Fancourt certainly ticks all of the selection boxes. And David Frost, the CEO of SATSA concurs; “Our annual conference is an opportunity for members to network among themselves and with non-members, so we wanted a venue that is large enough to accommodate 250+ delegates, with a mix of single and sharing room options, that can cater for both casual and formal functions, and provide activities and excursions for delegate spouses and children. We’re also pedantic about the conference venue set-up - preferring a ’theatre-in-the-round’ tiered seating set-up rather than the conventional class-room and stage setting. Fancourt delivered on this brief exceptionally well.”

When it comes to South African venues that are capable of hosting the entire spectrum of MICE events to 5-star standards, Fancourt certainly delivers beyond expectation,

writes Des Langkilde.

Handling the PCO side of the SATSA conference, African Conferences and Incentives CEO, Steve Overholzer added; “Fancourt’s event managers and staff were incredibly efficient and accommodating and no task was too much to ask even with last minute requests. Fancourt’s inhouse transfer and tour provider Tours for South Africa provided airport shuttle transfers for each arrival and departure flight, and their tour coordinator Jaco Freund provided outstanding service to delegates and organisers alike. I highly recommend Fancourt as a top quality conference venue."

My experience as a SATSA conference delegate and Fancourt guest was equally impressive. Arriving at the estate’s hotel (driving a Ford Grand Tourneo Connect - read my road test review on pages 00-00), an efficient valet team off loads the guests luggage, issues a parking receipt and parks the car. After check-in at reception, the valet team shuttle guests by golf cart to their respective rooms. The term ‘room’ at Fancourt is an oxymoron though, as the accommodation is more than just a room, options for which range from 115 rooms in the 5-star hotel, 18 suites in the 5-star Manor House boutique hotel. For larger conferences, The Fancourt Master Homeowners’ Association also offers self-catering lodges on the estate - each resplendent with top class features and amenities.

After the conclusion of the conference, Fancourt’s Guest Relations Officer Corne Lamprecht escorted me on a tour of the expansive estate and facilities. Let’s start with the business facilities.

SEPTEMBER 201520 Tourism Tattler Trade Journal

Fancourt's Banquet Hall set up for dinner and entertainment.▼

Conferencing & MeetingsThe well appointed Fancourt Conference Centre is located diagonally across from the hotel, and alongside the La Cantina restaurant. The Fancourt Ballroom at 425m2 has capacity for 400 delegates in the Main Hall and 150 in the foyer for pre-drinks or tea breaks.

Meeting rooms include the Kingfisher (72m2 / 40 people), the Grey Loerie (38m2 / 28 people), the Knysna Loerie (34m2 / 20 people), the Grey & Knysna Loerie (72m2 / 48 people), the Owl (71m2 / 50 people), the Eagle (55m2 / 24 people), and the Owl & Eagle (126m2 / 74 people). In addition, there is the Plover Boardroom (47m2 / 18 seats), which is fully equipped for executive presentations.

EventsFancourt’s expansive grounds provide ample settings to host events of different sizes and orientations, set in lush verdant greenery beneath the Outeniqua Mountains. Previously, a number of iconic events have been hosted here, from the Nelson Mandela 46664 Concert to The President’s Cup, the South African Open, the BMW International Finals, and the launch of the BMW 6 series to the Audi Quattro Cup Finals.

The pristine lawns provide an ideal setting for outdoor music concerts and events, while each event is tailored to meet the needs of the prospective audience from corporate clients to music enthusiasts.

Incentives and Team BuildingFancourt provides an optimum setting for corporate incentives and team-building sessions. With its immaculate landscaping and range of facilities and activities, teams can enjoy business-orientated sessions in a relaxing and aesthetically pleasing environment.

Private FunctionsThe Fancourt Estate offers a wide range dining areas and private venues for exclusive functions, such as a corporate party, luncheon, gala dinner, cocktail evening or even a breakfast.

There’s the opulent Links Lodge, set in landscaped gardens near the world-class Links golf course, with capacity to cater for 25 to 50 guests; the Ballroom, which provides a blank canvas for corporate events, gala dinners and private occasions catering for 100 to 400 guests; the Club Lounge and Club House Terrace, situated near the 18th green of the Montagu golf course and catering for 36 to 75 guests; the Academy caters for indoor seated functions of up to 60 guests, and is situated next to the golf practice area - a five minute transfer from the Fancourt Hotel reception building.

The Boma (adjacent to the Academy building) is an ideal outdoor venue enclosed by wooden poles with rustic benches for seating 16 guests surrounding the large bonfire pit - the Boma can be used for Braais (BBQ’s), or as a cocktail venue or up to 150 guests.

EVENTS

SEPTEMBER 2015 21Tourism Tattler Trade Journal

Fancourt's Plover Boardroom Suite seats 18 executives.▼ Fancourt staff await the arrival of cocktail function guests at the Gazebo.▼

In addition, there is a Gazebo venue that can be used for functions hosting up to 20 guests, and for larger groups a marquee or Bedouin tent can be erected on certain areas on the estate, such as outside of the Academy, the Club Lounge Terrace, or on the Hotel Driving range.

WeddingsAs weddings are an important component of the MICE industry, Fancourt excels in this niche as well. Utilising any of the aforementioned venues on the 613 hectare estate, Fancourt provides an idyllic setting for wedding receptions and honeymoon celebrations.

Restaurants and CateringOf course, a review of this nature would not be compete without covering the all important aspect of food. In this regard, Fancourt excels yet again.

Conference delegates are treated to a delectable buffet spread selection, while guests are spoilt for choice with 4 restaurants to choose from. There’s the La Cantina (voted Best Hotel Restaurant at the CXPRESS Garden Route Culinary Awards) with its traditional Italian menu; the Monet’s (opening in Spring 2015 Fancourt’s new local deli serves simple, local and seasonal artisan food); Henry White’s which serves classic European cuisine and represents the gastronomic flagship of Fancourts' Manor House; and the Club Lounge & Bar for visitors looking to indulge in American club style food.

Fancourt’s award winning wine list warrants mention too, as they’ve partnered with three of the Western Cape’s most acclaimed vineyards: Waterford Estate, Jordan Wine Estate and Graham Beck Wines as well as a selection of exclusive boutique wine estates.

Activities & FacilitiesBesides golf, there’s a lot to keep both adults and children occupied at Fancourt. There are four swimming pools on the resort, the most prominent of which is situated outdoors at the Leisure Centre. This

area also features an invigorating Jacuzzi and a baby pool for the little ones. Older children are treated to their own heated indoor pool on the lower level of the Fancourt Kids Club, which also has a Teen Lounge equipped with gaming facilities, table tennis, table football, and a pool table.

The Gym located in the Leisure Centre is equipped with a range of Technogym gadgets for cardio exercise and weight training. Specialised fitness programmes include yoga, pilates, stretching classes, express fitness classes and aqua aerobics. The gym also has mens’ and ladies’ locker rooms and separate saunas and lounge areas.

Fancourt also boasts its very own oasis of sensory bliss – The Spa, which is accredited as a finalist in 2014’s Les Nouvelles Esthetiques Spa Awards.

Outdoor activities include Tennis, Fishing, Hiking / Jogging Trails (8-18km), and Mountain Bike Trails (15 - 30km). A beach bus and picnic baskets are also provided for guests’ convenience.

ConclusionHaving ‘been there - done that’, I can only urge MICE professionals to experience Fancourt for themselves. The proof of the pudding, they say, is in the eating, and at Fancourt the menu is certainly worthy of indulgence.

Of course, this article has not covered environmental and responsible tourism practices at Fancourt, but perhaps I’ll cover that in a future edition of Tourism Tattler.

For more information email groupreservations@fancourt.co.za or call +27 (0)44 804 0020 or visit www.fancourt.com

For more articles on the Events Industry, click on the links below:Conscious Conferencing

Weddings: Stats, Trends & BudgetsCheck List for Eco-Conference Venue Selection

Venue Review - Spier

EVENTS

SEPTEMBER 201522 Tourism Tattler Trade Journal

The La Cantina restaurant - voted Best Hotel Restaurant by CXPRESS Awards.

A prime example of Fancourt's adaptability in catering for private functions – a welcome evening for the BMW World Final Golf Tournament.

The Fancourt Spa Roman Bath, located in the Leisure Centre.▼

▼

▼

Tel: +27 (0) 41 404 9300 | info@mantiscollection.com | www.mantiscollection.com

From the World's finest Hotels, Lodges, Eco-Escapes, Lifestyle Resorts & eXtreme

Holidays, Mantis is synonymous with quality, excellence and distinction – a brand

that will go beyond every expectation.

Lake Pleasant Living | Garden Route | near Knysna

Karkloof Safari Spa | Kaw-Zulu Natal | Pietermaritzburg

HillsNek Safari Camp | Amakhala Game Reserve | Eastern Cape | Near Port Elizabeth

SEPTEMBER 2015 23Tourism Tattler Trade Journal

Tel: +27 (0) 41 404 9300 | info@mantiscollection.com | www.mantiscollection.com

From the World's finest Hotels, Lodges, Eco-Escapes, Lifestyle Resorts & eXtreme

Holidays, Mantis is synonymous with quality, excellence and distinction – a brand

that will go beyond every expectation.

Lake Pleasant Living | Garden Route | near Knysna

Karkloof Safari Spa | Kaw-Zulu Natal | Pietermaritzburg

HillsNek Safari Camp | Amakhala Game Reserve | Eastern Cape | Near Port Elizabeth

Property Profile

Hotels, Eco-Escapes& Lifestyle Resorts

Mantis offers travellers exceptional properties and authentic experiences across the globe. From beach, bush and city hospitality and spa's, to experience packages like no other -

Mantis has it all - and more.

KM

SEPTEMBER 201524 Tourism Tattler Trade Journal

antis is a family run collection of award winning, privately owned, 5-star properties located around the World, across all seven continents. Its specialist areas include Boutique Hotels, Game Reserves, Eco Lodges, Ski Lodges, Chalets and Boutique Cruises, offering in-the-know travellers the most exceptional properties and authentic experiences imaginable.

Each of the diverse, handpicked properties represents the finest example of its kind and celebrates the culture, gastronomy, architecture and nature of the locations in which they are found. Whilst every property is unique, being part of the collection ensures that the quality of the facilities, service and overall experience is consistently 5-star and guests can always expect personal, friendly service.

Officially founded by entrepreneur and hotelier Adrian Gardiner in 2000, Mantis is committed to the spirit of conservation and restoration, and each property is sensitive to its surroundings in respect of the building, environment and local community. The entrepreneurial spirit of the family underpins that of the group, allowing them to be dynamic in the growth of the portfolio, and to respond quickly to consumer demand.

In 2013, Mantis launched Mantis eXtreme, which offers an online collection of authentic, once-in-a-lifetime encounters and experiences worldwide, often paired with product from their field of expertise - five star, handpicked properties. Experiences include: Wilderness camps in the great Niassa at Lugenda Wilderness Camp, Mozambique; Bear Grylls Survival Academy, U.K., USA, Africa; Parabolic flights with Space Affairs, Europe; Rhino Encounters with Dr. Will Fowlds, South Africa; Midnight Golf, Bjorkliden, Sweden and Great Bear Tours, Canada.

Mantis and Mantis eXtreme offer member properties the ideal sales, marketing and management solution for their boutique business to ensure successful growth and drive long term brand development. The company also offers consultancy services in other disciplines including conservation, education and hotel development.

arlkloof Safari Spa is located just 24 kilometers from Pietermaritzburg in KwaZulu-Natal’s magnificent Midlands, South Africa. Set in a verdant bowl, surrounded by towering cliffs, with the shimmering waters of the Albert Falls Dam in view, the Spa and its luxurious boutique lodge provide levels of intimate exclusivity and personalised service unparalleled in this part of Africa.

Karlkloof Safari Spa is a world class facility, blending the best of the globe’s major spa’s with a uniquely African sensibility. It will capture your imagination and invite you to submit mind and body to complete revitalisation.

Set in 3500 hectares/8648 acres, the game reserve is stocked with White Rhino, Cape Buffalo, Wildebeest, Giraffe, Zebra, Impala, Kudu, Waterbuck, Nyala, Red Hartebeest, Bush Buck, Eland, common Reedbuck, Blesbuck, Grey Duiker, Warhog, Bushpig, Samango and Vervet Monkeys, as well as hundreds of species of indigenous birds and plants. The reserve also has five waterfalls including the 105m Karkloof Falls. The main lodge has 16 Luxury Villa’s (4 x inter-leading family Villas and 1 x Wheelchair friendly Villa).

Villa amenities include complimentary mini bar; air conditioning; underfloor heating; free WiFi and LAN connectivity; inhouse DSTV bouquet; ensuite bathrooms with separate bath, toilet and shower, luxury linens, bath robes, slippers, and hair dryer/shaver outlets. The lodge facilities include a heated pool, library, wine cellar, mountain bikes, boutique curio shop, and guest business study.

The Spa Hydro Facilities include a Roman bath, Kneipp pools, Jacuzzi, steam rooms, saunas (combo steam room/sauna), floatation room, Rassoul, manicure and pedicure node, 17 treatment rooms, reflections room, and internationally trained Thai therapists.

For more information visit www.mantiscollection.com/property/karkloof-safari-spa/

KwaZulu-Natal, South Africa

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SEPTEMBER 2015 25Tourism Tattler Trade Journal

illsNek Safari Camp lies in a secluded corner of Amakhala Game Reserve in the malaria-free Eastern Cape of South Africa.

This intimate family-run lodge, set on the banks of the Bushman’s River with a breathtaking vista of rolling African plains, offers an unprecedented safari experience where privacy and personalized attention is the hallmark of every stay.

Amakhala Game Reserve is renowned for its truly spectacular topography and boasts 5 of South Africa’s 7 biomes. It is a particularly diverse and picturesque reserve, and has the Bushman’s River meandering through it. Amakhala boasts an abundant variety of wildlife including the Big 5, and over 250 species of birdlife thereby offering dynamic and abundant wildlife experiences on game drives, night drives, walking safaris and boat cruises.

The main lodge and four luxury tented chalets are elevated on expansive wooden decks that command panoramic views of the open plains. Discreetly positioned to ensure privacy and tranquility, all are complete with an en-suite bathroom and romantic outside shower.

The lodge sets the stage for unforgettable African sunsets followed by evenings enjoying bush inspired cuisine and celebrating all that is ‘safari’.

All four tents are linked to the main lodge by raised wooden walkways. The tents are complete with an en-suite bathroom and romantic outside shower. With all the canvas windows rolled up one may appreciate the beauty of nature from the comfort of your bed or whilst soaking in a deep bubble bath.

For more information visit www.mantiscollection.com/property/hillsnek-safari-camp/

ake Pleasant Living is a popular venue due to its surrounding natural beauty and position between the scenic towns of Sedgefield and Knysna on the Garden Route. The luxury self catering establishment provides travellers with comfort and choice in a relaxed environment.

Whether it is eco and nature, culture and heritage, outdoor adventure and sports, gourmet delights or spirit, mind and soul experiences you are after, Lake Pleasant Living is the ideal haven from where to explore all that the Garden Route has to offer.

A harmonious blend of conservation, recreation and lifestyle, Lake Pleasant Living is positioned on the edge of Groenvlei Lake - one of the largest freshwater lakes in the Southern Hemisphere. It is also adjacent to the Goukamma Nature & Marine Reserve area, which is protected under the Cape Nature Conservation Act, and central to all Garden Route towns, attractions and activities - including world famous Golf Courses.

The spacious Suites and Villas (120m² to 259 m²) all have picturesque views of the lake and/or indigenous, landscaped garden from private patios and/or balconies.

Guest facilities, activities and services include a Health Spa on the lake with steam room, sauna heated relaxation pool and gym; an Outdoor infinity pool; a Bistro on the Lake with bar, lounge and terrace overlooking Groenvlei Lake; Children’s play area, with jungle gym, sandpit/volleyball court and pool with water slide; a Jetty and slipway for boating (no-fuel motorized) and fishing. Weddings, Conferencing and Boardroom facilities up to 60 delegates.

For more information visit www.mantiscollection.com/property/lake-pleasant-living/

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HOSPITALITY

Eastern Cape, South Africa Western Cape, South Africa

No5M

SEPTEMBER 201526 Tourism Tattler Trade Journal

onarch Hotel is a luxury 5-Star hotel located in the prestigious Johannesburg suburb of Rosebank. Once the iconic 1930s Saxonwold Post Office, the Monarch hotel is a sophisticated, lavishly styled hotel.

Reflecting an affluent ambience of old world elegance with refined period-like interiors enriched with classical and contemporary furnishings complimented by an extensive art collection of established and emerging South African artists.

A prominent heritage landmark on Oxford road, the Monarch is a glamorous yet eclectic setting of wrought iron entrances, rich fabrics, muted marble, brass banisters, panelled walls, and ceilings perfectly balanced by bespoke contemporary finishes, providing the ultimate discreet ‘urban’ sanctuary for business travellers and tourists alike.

The Monarch prides itself on the rich cultural history of Johannesburg and welcomes its guests in modern style and traditional charm.For more information visit www.mantiscollection.com/property/monarch-hotel-johannesburg/

Eastern Cape, South AfricaGauteng, South Africa

Boutique Art Hotel, situated in Port Elizabeth on the Southeast coast of South Africa, sets a new standard in discreet and elegant boutique accommodation. Step into a world of unsurpassed sophistication and excellence, nestled in the affluent beachfront suburb of Summerstrand.

No.5 Boutique Art Hotel has 7 Suites in the main hotel, and 3 Private Villa suites across from the main building – all with WiFi access, satellite television, air-conditioning, bathrooms with shower and bath, non-allergenic pillows, luxury bathrobes and slippers, hairdryer, fully stocked mini refreshment bar, Nespresso coffee machines, and in-room safety-deposit boxes.

Facilities include the Champagne Lounge; a 28 seater Jazz Room Restaurant; Pool and Deck areas; the Salon Prive whiskey and cigar lounge; a 10 seater Executive Boardroom; 15 seater Mount Batten Movie Theatre; and a16 seater Wine Cellar. A 'Healing Earth' Spa, Gymnasium, and 24-hour concierge service complete the picture.

For more information visit www.mantiscollection.com/property/no5-boutique-art-hotel/

HOSPITALITY

131

SEPTEMBER 2015 27Tourism Tattler Trade Journal

ourism Tattler in association with Mantis and BidorBuy.co.za are auctioning 2-night fully inclusive accommodation vouchers for 2 people sharing at selected luxury Mantis Group properties in South Africa. The aim of these auctions is to promote domestic tourism in support of South African Tourism's Sho't Left initiative.

Auctions for Tourism Month in September 2015 include the 5-star Karlkloof Safari Spa near Pietermaritzburg in KwaZulu-Natal, Hillsnek at Amakhala Game Reserve (between Port Alfred and Port Elizabeth), No 5 Boutique Art Hotel (Port Elizabeth) in the Eastern Cape, Lake Pleasant Living (on the Garden Route between Sedgefield and Knysna) in the Western Cape, and 131 on Herbert Baker (Pretoria), and The Monarch Hotel (Johannesburg) in Gauteng.

Bidding starts as low as R2000 and increases in bids of R150 until the auction closes. The winning bid walks away with a voucher that ranges in value from R7,000 to R46,000. Each auction is open for a limited number of days.

The vouchers entitle the winning bidder to experience the quality, excellence and distinction of the Mantis Collection luxury properties at a price that you decide on.

Each voucher is valid for 12 months from the date of issue (excluding peak periods - 20 Dec 2015 - 10 Jan 2016).

For more information visit www.bidorbuy.co.za/seller/3147611/TourismTattler

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HOSPITALITY

Gauteng, South Africa Weekend Breakaway Auctions, South Africa

on Herbert Baker Boutique Hotel offers an incredible 180 degree view of the city of Pretoria. This exceptional Boutique Hotel stands primely positioned in the leafy suburb of Groenkloof, bordering on the Groenkloof Nature Reserve, the private wboutique hotel offers discerning visitors to Pretoria and Johannesburg an exclusive refuge from the bustle of the city.

Originally built as a private residence, 131 on Herbert Baker Boutique Hotel was exquisitely transformed to provide outstanding hotel luxury, catering perfectly to the refined tastes of its clientele. The meticulous attention to every detail, together with impeccable service and superb dining, creates a distinctive boutique experience that has quickly earned 131 on Herbert Baker an excellent reputation.

The hotel offers nine beautifully appointed guest suites and rooms, each with its own private balcony or patio/terrace. For guests who prefer to celebrate life in supreme style, the magnificent Presidential suite includes its own private lounge and dining area.

131 on Herbert Baker Boutique Hotel is conveniently located 10 minutes’ drive from the Pretoria CBD, with easy access to all major highways. A mere 35 minutes’ drive from the Johannesburg CBD and 5 minutes from the highly efficient Pretoria Gautrain station.

For more information visit www.mantiscollection.com/property/131-on-herbert-baker-boutique-hotel/

Hotels, Eco-Escapes& Lifestyle Resorts

MARKETING

Guests will find that, at Gooderson Monks Cowl Golf Resort, they can enjoy the magnificent and peaceful Champagne Valley with unforgettable views from virtually every window and every tee on the new 9-hole, 18-tee golf course.

Regarded as one of the Drakensberg’s top 10 courses, Gooderson Monks Cowl Golf Resort’s golf course is certainly one of the most scenic with views of the magnificent Champagne Valley – including Monks Cowl itself, which is between the towering Champagne Castle and Cathkin Mountains and took on its name because it resembles a cleric’s attire – from every tee.

The upgrade of the Monks Cowl course came shortly after the resort became part of the respected Gooderson Leisure Group. It wasn’t the well-known hospitality group’s first foray into golf – which means that Monks Cowl certainly benefited from experience gleaned at the extremely popular Gooderson Drakensberg Gardens Golf and Spa Resort, which is the Southern Drakensberg’s only 18 hole golf course.

Gooderson Monks Cowl Golf Resort has 36 rooms which sleep up to 4, and 8 new self-catering units that can accommodate families of four to six. Complete with two bedrooms, open kitchen, braai area, fire place, and TV lounge DSTV something for the whole family.

After a round of golf, guests can enjoy the substantial menu at the Friar Tuck Restaurant & Bar. After dinner, the bar crowd arrives

Adventure

DrakensbergThere’s nothing quite like an adrenaline rush against the backdrop of the breath taking Drakensberg and the 260,000 hectare Ukhahlamba Drakensberg Park World Heritage site

and Mdedelo wilderness area, writes Alice Zejglic.

Property Review

into the

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HOSPITALITY

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to trade stories of the day’s play and for those that enjoy a hearty Sunday lunch - a buffet style feast is offered.

For those who don’t want to step up to the tee, there’s plenty of outdoor activities that the whole family can enjoy. On site there is a spa, tennis, huge swimming pools, and kiddies facilities.

I recommend that would-be adventurers also use this opportunity to step out of their comfort zones and do something they’d never ordinarily have a chance to do!

Abseiling: It is just a 15 minute from the Monk’s Cowl office to the top of the abseiling site on Chicken Hill. Although regarded as one of the older adventure sports, abseiling is sure to provide an adrenaline rush as soon as adventurous guests step over the edge and take on the 25m drop. First, there's an abseil down a 10m cliff face, then a short step over an overhang and abseil the remaining 15m hanging in the air. The good news is guests don’t need any previous abseiling experience and, because excursions take place in a controlled environment, it is completely safe.

Kloofing or Canyoning: Take a six to seven hour round trip to the Injisuthi Valley, the hidden gem of the Drakensberg in the rural area of Loskop. The hike up takes about an hour and is followed by a much quicker descent as guests abseil down a cascade of waterfalls.

White Water Kayaking: For the city slicker, taking on the rapids is a whole new experience. First timers are initiated in a local dam, which

includes some basic paddling techniques and the infamous Eskimo roll – bailing out of the kayak should it overturn. From there, it’s the real thing. Beginners take on class 1-2 rapids. More experienced adventurers can venture into the surrounding rivers. I recommend the Injisuthi river which offers a half day of class 3-4 creeking.

White Water Tubing or Geckoing: The whole family can enjoy tubing down a 450m stretch of class 1 rapids on the Sterkspruit. This adventure experience takes place at Dragon’s Peak. Although the Sterkspruit is a low volume creek with a small catchment area, it has plenty of water in summer when rainfall is heavy.

Drakensberg Horse Trails: The Northern Drakensberg is perfect for experiencing the majesty of the mountains. Climb steep embankments, forge rivers and race over plains atop hardy mountain horses and ponies, whilst taking in the unspoilt scenery in the foothills of this world heritage site. Trails vary from gentle plains to steeper valley trails to suit all levels of confidence.

Falcon Ridge Bird of Prey Centre: Guests duck as a fish eagle sweeps right over their heads, gaze upwards as a beautiful black eagle catches the thermals and marvel as an owl takes its prey from a gloved hand. The Falcon Ridge Bird of Prey Centre in Champagne Valley is open every day apart from Friday. Shows highlight the power, speed and intelligence of our mysterious birds of prey.

Kiddies Adventure Park: Even the littlest adventurers enjoy the great outdoors. In the Drakensberg, there is a kiddies' adventure park with a difference, which offers a 75m zip line, a 20m climb into a pine tree with a rope at the top for abseiling down again, kiddies’ quad biking around a track and paintball target shooting.

And after all this frenetic activity, if guests would like something a little more on the cultural side, they can head off to listen to the world famous Drakensberg Boys Choir. The choir plays to an auditorium filled to capacity on most Wednesdays during the year, presenting delightful melodies and complex rhythms and hitting the highest of notes as they take on everything from classical to jazz and foot tapping contemporary pop and rock.

For more information call Gooderson Leisure on: +27 (0)31 337 4222 or visit www.goodersonleisure.co.za

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REQUISITE #9: CONTRACT MANAGEMENT

The concept sounds like ‘donkey work’, something for ‘the backroom boys’ eh? Well, let me tell you something, when a claim arises or when the contract in question comes up for renewal, you will be more than happy that you have made contract management an integral part of your office management strategy.

Effective contract management starts at the time that the contract is negotiated. As discussed above, it is imperative that contracts be recorded in writing. It is at this point that contract management starts, namely the signing of the contract. What is so important about the signing of the contract? Well, at this point the following aspects should be monitored failing which you may very well not have a binding agreement and all the hard work negotiating the contract and reducing it to writing will have been in vain!

• Ensure that all the parties signing the contract (other than the witnesses obviously!), and who purport to do so in a representative capacity are duly authorized. This means they must produce a written mandate in the form of either a power of attorney (if they represent an individual) or a resolution (if they represent a legal entity such as a company);

• Each page of the contract must be initialled by each party and the witnesses AS WELL as any annexures;

• Any amendment must be initialled likewise e.g. sometimes when a contract is in the process of being signed, someone may notice a minor error which is then not re-typed but simply corrected in pen

• The signatories representing the principal parties to the contract must sign the last page if full;

• The place where the contract is signed and the date this is done must be filled in (usually on the last page);

• Sign sufficient copies so that each party has an original• Date and number each draft;• Mark changes clearly: either by colour or ‘track changes’ AND

identify who made which changes AND, if relevant, why;• Keep minutes of meetings pertaining to negotiations;• Keep ALL drafts on your PC for at least 2 years: this and the points

above will help you & any other party (especially when or if you are not around) to recall or understand the ‘history’ behind the agreement in general and complex clauses in particular.

Do not start doing business until the contract has been signed

I know many relationships start on a ‘casual basis’ (e.g. the ‘handshake contract’) and more often than not this does not give rise to a problem per se, but it is the one instance where a contract is not properly concluded and a claim or issue arises that can mean the end of your business (and the friendship!). If a contract is not signed, there may well be a dispute as to whether or not there was in fact ANY agreement or if there was, what the terms were.

Make sure that you have a binding contract and not ‘an agreement to agree’

I was recently asked to vet a document which was ostensibly a contract between two willing parties but, as many components had not been finalized, it would not have been regarded as a binding contact. Courts often have had to declare ‘contracts’ of that nature ‘null and void’ or ‘void for vagueness’.

Once you get back to your office, ensure that the following is done by someone you have appointed as being in charge of your contract management:• Go through the contract and make sure all the points specified in

my second paragraph above have been complied with;• A certified copy is made of the contract;• It is kept in an agreed, safe place;• Make an executive summary of the key components;• Record separately essential information e.g. renewal, termination

and escalation dates AND ensure that these are diarized (AND monitored).

Who should be in charge of your contract management?

There are a few statutes that require a business to have a ‘compliance officer’. As I often say at my workshops, turn this apparent ‘threat’ into an opportunity i.e. extend that individual’s portfolio into contract management and run a more effective business. This of course ‘dovetails’ very nicely with my ‘Legal Audit’TM' concept (More about that in future editions of Tourism Tattler).

Disclaimer: This article is intended to provide a brief overview of legal matters pertaining to the travel and tourism industry and is not intended as legal advice. © Adv Louis Nel, 'Louis The Lawyer', September 2015.

– PART 14 –

THE LAW: CONTRACTS

RISKIN TOURISM

LegalPart 1 (page 36 August 2014), categorised risk into five sections; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY.

Part 2, (page 22 September 2014), covered PEOPLE under four sub-categories: Staff (discussed in Part 1); Third party service providers (‘TPSP’); and Business Associates.

Part 3 (page 24 October 2014), continued with PEOPLE as Customers.

Part 4 (page 27 November 2014), started the discussion on MONEY in terms of CASH and CHEQUES.

Part 5 (page 23 December 2014), covered CREDIT and CREDIT CARDS.

Part 6 (page 25 January 2015), started the LAW category with CONTRACTS - an introduction and Requisite #1: Offer & Acceptance.

Part 7 (page 18 February 2015), continued with Requisite #1 covering telephone enquiries, e-mails, websites and advertising.

Part 8 (page 17 March 2015), covered Requisites #2: Legally Binding Obligation, and #3: Consensus in contracts.

Part 9 (page 20 April 2015), covered Requisite #4: Performance Must Be Possible.

Part 10 (page 31 May 2015), covered Requisites #5 & 6: Performance Must Be Permissible, and Capacity of the Contracting Parties.

Part 11 (page 21 June 2015), continued with Requisite #6: Capacity of the Contracting Parties.

Part 12 (page 23 July 2015), covered Requisite #7 Negotiating a Contract.

Part 13 (page 30 Aug 2015), covered Requisite #8 Drafting a Contract.

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MARKETING

BrandingAfrica

I joined delegates from across the continent, who gathered in Accra, Ghana for three days in August 2015, to discuss how to improve Africa’s image. While not initially sure about the feasibility of developing a single brand for the continent, I ended up pleasantly surprised by what the speakers had to share.

When embarking on my trip to attend the conference, I was skeptical about creating one brand for an entire continent. Most brands deliver a single-minded message, but my belief was that Africa had to move away from a one-dimensional clichéd image.

My perspective changed when I heard some of the speakers. For instance, Dr Taleb Rifai, Secretary-General of the UNWTO, pointed out that ‘Brand Africa’ already exists – an image of a broken continent, devastated by war, disease and corruption. This single view means that an incident in one region taints the entire continent – as with the Ebola outbreak in a part of West Africa that resulted in international travelers shunning destinations across the entire continent.

The focus of the conference was to broaden the narrative and tell a more balanced and honest story about Africa. Delegates agreed that we must move beyond the negatives and showcase more positive angles for the continent.

The huge potential for growth in African tourism is clear from the fact that only 5% of all international travel during 2014 came to the continent. An expansion of international tourism would boost the sector’s contribution to GDP, so increasing the flow of foreign currency into Africa and generating growth in employment.

We looked at possible solutions – things such as facilitating more travel across the continent through limiting restrictions like VISAs, planning better flight schedules, and bringing down the cost of continental travel.

Conference delegates also acknowledged the need for all stakeholders to believe in the brand to make it strong. While the continent recognizes many top foreign brands, we don’t give similar recognition to the distinctive and unique brands built on the continent, such as Nollywood and Gollywood, tech innovation and fashion. As Africans we should believe in these brands and showcase them.

This type of approach would highlight the positives Africa can offer, without telling a lie about the realities of the continent. We can then start telling a more balanced story of negatives – and positives – and so find an authenticity beyond the clichés about our continent as a

Recently the United Nations World Tourism Organisation (UNWTO) Regional Conference on Enhancing Brand Africa and Fostering Tourism Development was hosted in Accra,

Ghana. Velma Corcoran reports on the outcome.

destination selling only beads and elephant tusks, but rather show it as a home to resilient people using innovation and creativity to overcome challenges.

Partnerships are a key tool to creating this stronger brand message. Tourism boards and governments should take control of the narrative rather than allow the story to happen without their input.

To influence the message positively, industry partners committed to provide mobile technology and social media tools for journalists and individuals to tell Africa’s stories – examples are providing Wi-Fi access and the CTT hash-tag #lovecapetown. Initiatives of this sort would promote the goal of Africa having hundreds of strong city brands and 54 equally strong country brands.

As for Capetonians, we often feel remote from the continent, but we’re very much a part of this story. While Cape Town doesn’t fit into the stereotype of an African city, we’re definitely part of the continent, and need to promote Africa as it’s in our best interests to be part of a brighter, stronger continent.

The Brand Africa™ Initiative

Brand Africa™ is a pan-African inter-generational movement to create a positive image of Africa, celebrate our diversity, and inspire a great Africa. Brand Africa seeks to achieve its goals by promoting intergenerational partnerships and a catalytic environment for investment, tourism and active citizenship; celebrating and showcasing Africa’s capabilities and achievements; improving its image, and celebrating Africa’s collective and diverse cultures, values and identity.

For more information on Brand Africa™ visit www.brandafrica.net

About the Author: Velma Corcoran is the Executive Marketing Manager of Cape Town Tourism (CTT). For more information visit www.capetown.travel.

MARKETING

The new V-Class combines room for up to eight people and exemplary functionality with high-class appeal, comfort, efficient driving enjoyment and safety. Whether travelling with a tour group, shuttling guests from airport to hotel, or chauffeuring celebrities to red carpet events - the new V-Class provides optimum flexibility when it comes to use of the luxurious interior.

With the three equipment lines: V-Class Standard, V-Class BlueTEC and V-Class BlueTEC AVANTGARDE, an Exterior Sports package and an Interior Design package available for each line, and a host of optional extras, the new MPV can be individualised to suit any taste and requirement.

Mercedes-Benz Intelligent Drive - exemplary safety

A high level of driving comfort and an exemplary standard of safety are ensured by innovative driver assistance systems. They are based on state-of-the-art radar, camera and ultrasound sensors. Standard equipment includes Crosswind Assist, which helps to stabilise the V-Class in strong crosswinds, Attention Assist, which warns the driver of inattention and drowsiness, and Active Parking Assist, which makes parking as easy and convenient as parking a compact car.

Further optional features available include: 360° camera, Distronic Plus adaptive cruise control with Collision Prevention Assist, Lane Keeping Assist, Blind Spot Assist, the LED Intelligent Light System and Adaptive Highbeam Assist.

To further enhance safety, the Pre-Safe® system is available as standard on the V250 BlueTEC and V250 BlueTEC AVANTGARDE, while it is an optional extra for the rest of the derivatives. Pre-Safe® initiates protective measures to ensure that the belts and airbags offer optimum protection during a collision.

Top efficiency: six-cylinder performance with four-cylinder fuel consumption

The V-Class comes with a state-of-the-art 2.2-litre four-cylinder turbodiesel engine with two-stage turbocharging, which has already proven highly successful and has now been further enhanced specifically for the MPV. It is available in three power output levels: The V 200 CDI develops 100 kW of power and a maximum torque

Mercedes-Benz

Large as LifeMercedes-Benz is redefining the Multi-Purpose Vehicle (MPV) segment with the new V-Class. As the youngest and largest member of the passenger car family from Mercedes-Benz, the V-Class sets new benchmarks in its segment with its design and

host of innovations.

Vehicle Review

V-Class

of 330 Nm. The V 220 CDI generates 120 kW of power and 380 Nm. This is an increase of 20Nm in each case over the predecessor - but with fuel consumption down by around two litres. With fuel consumption of just 5.7 litres per 100 kilometres and CO2 emissions of 149 grams per kilometre, the V 220 CDI occupies a leading position in its segment.

With a power output of 140 kW and powerful peak torque of 440 Nm, the top-of-the-line V 250 BlueTEC engine is as powerful and agile as the previous 3-litre V6 turbodiesel engine. In the acceleration phases, an additional 10 kW and 40 Nm are available. As a result, the flagship model develops 150 kW and maximum torque of a full 480 Nm. The V 250 BlueTEC accelerates from 0 to 100 km/h in an impressive 9.1 seconds.

Standard equipment: extensive and with stylish details

Included as standard is the Audio 20 USB with free-standing 7-inch central display, piano-lacquer-look trim, 3-spoke multifunction steering wheel with 12 buttons and sporty Direct Select selector lever with steering wheel shift paddles in the case of automatic transmission, a steering column adjustable for height and tilt, luxury front seats with sidebags, electric parking brake and active arrest for the rear sliding door.

New standard of agility and driving pleasure

At the push of a button the Agility Select function enables the driver to select from four driving modes: economical, comfortable, sporty and manual. Agility Control suspension adjusts the damping system to the road conditions, while the latest generation of Adaptive Esp® provides optimum driving safety.

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Leading the field in aerodynamics and noise comfort

Low drag is crucial to achieving outstanding efficiency. A Cd figure of 0.31, is the result of intensive detailed improvement work - from modifications to the basic vehicle design to large areas of underbody panelling and aerodynamically optimised wheel arches and exterior mirrors. Other focuses of the aerodynamic development work were on reducing wind noise and keeping the windows and exterior mirrors largely free of soiling even in inclement weather.

Modern style and high-class appeal

New interior highlights include the free-standing central display, the multifunction steering whee and Direct Select lever with steering wheel shift paddles for automatic models, as well as the innovative touchpad, which allows all telematics functions to be operated by means of gestures or by entering characters in the same way as on a smartphone. The touchpad is available in conjunction with equipment starting from the Audio 20 CD or optional Comand Online.

The latest generation of Comand Online combines all audio, telephone and navigation functions and additionally offers an internet browser, the Linguatronic voice control system and transmission of traffic data in real time. The optional Burmester® surround sound system with 16 high-performance loudspeakers delivers a perfect listening experience, and in combination with Comand Online allows front-to-rear voice amplification: a microphone in the overhead control panel transmits conversation between the driver and front passenger to the rear loudspeakers so that passengers sitting further away can hear them - perfect for tourist guides!

A new dimension in comfort

Optional 4-way lumbar support and active seat ventilation with reversing fans ensure consistent relative humidity at the contact area with the leather seat for driver and front passenger comfort. The automatic climate control system, available as a Thermotronic option in addition to the standard-fit Tempmatic system, has various ventilation modes: Focus, Medium and Diffuse. Passengers can regulate the climate control in the rear of the vehicle as well.

Numerous seating and loading configurations

As standard, the MPV can be equipped with four individual luxury seats with armrests in two seat rows. Other configurations include the six, seven and eight seat layout. As an option, a folding table can be installed between the single seats. Thanks to the optimised seat rails with quick-release system, all seats can all be removed to create a loading area tailored to specific needs.

Separately opening rear window and second loading level

For easy loading and unloading, the V-Class features another first - a separately opening rear windscreen attached to the upper tailgate frame, which makes loading and unloading easier. The tailgate is optionally available as an Easy-Pack tailgate, with convenient power opening and closing that can be stopped in any position.

As with all Mercedes-Benz passenger cars, the V-Class is introduced standard with the class-leading Mercedes-Benz Premium Drive 6 year/100 000km maintenance contract with no customer contribution.

For more information visit www.mercedes-benz.co.za

Mercedes-Benz V-Class Price Guide

V 200 CDI Standard R 695 981

V 220 CDI Standard R 726 875

V 250 BlueTEC R 782 416

V 220 CDI AVANTGARDE R 949 175

V 250 BlueTEC AVANTGARDE R 984 196

MARKETING

As the pre-eminent association representing Tour Operators in the inbound sector of tourism into southern Africa, the SATSA conference, held at Fancourt in George from 13 to 15 August provided an ideal opportunity to question operators on their requirements for an ideal shuttle vehicle, while the Ford Tourneo Connect 1.6 EcoBoost Grand Titanium provided an ideal vehicle to compare their requirements to.

On questioning operators, the top five requirements are:

1. Price. Seems obvious, but given the low margins that shuttle services operate on, the price of the vehicle is top of the list.

2. Fuel Efficiency. Although crude oil prices have been declining steadily since June this year ($49.52/b on August 6), which should have resulted in lower fuel prices in South Africa (R13.01/ℓ for 93 octane unleaded petrol, which only dropped to R12.32/ℓ on 02 September), fuel efficiency is still a major deciding factor.

3. Parts. Availability of spare parts and dealer service outlets came up next. This makes sense considering the operator's annual obligation to secure Tour Operator Permits and Certificate of Fitness checks.

4. Space. Not only space for luggage but space for passenger leg room, camera equipment and hand bags too.

5. Safety & Comfort. Safety and comfort features for the driver and passengers was a unanimous deciding factor.

A Shuttle Vehicle for all Reasons

Ford Tourneo ConnectWhat requirements do Tour and Airport Shuttle Service Operators have for an ideal tour vehicle? In this article Des Langkilde

finds out and matches these requirements to the Ford Tourneo Connect.

Vehicle Road Test

Before going into how the Ford Tourneo Connect matches up to these requirements, let's take a look at the vehicle itself. I road tested the Ford Tourneo Connect 1.6 Grand Titanium seven seater. This is a long-wheel base version with Ford's revolutionary new 4-cylinder EcoBoost Turbo-charged Direct injection petrol engine, which provides all the power you’d expect from a conventional 1.6 litre engine (1596cm3), but achieves better fuel economy and lower CO2 emissions (targeted from 8l/100km and just 184g/km2).

So, how does it match up? Let's look at each requirement in turn:

1. Price.

The Tourneo Connect range retails from R273,900 to R283,900 for the 4-seater 1.0 Ambiente and Trend range, and R363,900 to R371,900 for the 7-seater 1.6 Titanium Grand and TDCi (diesel) Titanium Grand versions. By comparison, the full-sized Ford Tourneo Custom 10-seater retails between R443,900 and R510,900, while the Tourneo Bus offers up to 17 seats for around R20,000 more.

2. Fuel Efficiency.

Ford labels its fuel efficiency as 'ECOnectic Technology', with some impressive features available in the Tourneo Connect range:Eco Mode: The system monitors a driver’s behaviour and provides clear feedback about their eco-driving performance, along with simple tips about how to save more fuel.

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TRANSPORT

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Auto-Stop/Start: Auto-Stop/Start automatically shuts down the engine when the vehicle is stationary and in neutral gear and restarts the engine when the driver wants to move off, saving the fuel usually wasted while the vehicle is stationary.Gear Shift Indicator: The system monitors driving, taking into account road gradient, vehicle load and your individual driving style, to identify the most suitable and fuel efficient gear change point, indicated by a light in the instrument panel.

3. Parts.

With dealers located in Botswana, Namibia, Swaziland, and all major cities in South Africa, Ford warrants its parts (purchased from and fitted by an authorized Ford Dealer) for a period of 12 months or 20,000kms, whichever occurs first. There's also a Ford Fleet option for comprehensive support with access to recommended fleet discounts, leasing and rental options. News vehicles come with a 4yr/120,000km Comprehensive Warranty and a 3yr/60,000km Service plan on all EcoBoost derivatives and a 4yr/60,000km Service plan on the 1.6TDCi, which covers all scheduled servicing except friction materials i.e brake pads and wiper blades.

4. Space.

This is where the Ford Tourneo Connect really excels. Each second and third row rear seat folds flat, creating a myriad of passenger- and load-carrying possibilities. The second row seats can tumble forward for easy access to the third row. The only drawback is that you either get seven seats or loads of luggage space, but not both at the same time like in its full-sized cousin.

There's also several small item storage features for passenger’s belongings, to keep the cabin clutter free. These include a front overhead storage shelf; an aircraft-style overhead storage compartment in second-row; small item under-floor storage (located behind first-row passenger); and map pockets in the front-door trim panel pockets.

5. Safety and Comfort.

In terms of safety, the Tourneo Connect comes with a bunch of standard features, including; ultra-high strength steel safety cage; anti-lock braking system with Emergency Brake Assist; front, side and curtain airbags, and seat belts on all seats with ISOFIX child seat attachment points next to the second row outer seat positions.

Unlike some MPVs, the seats in the Tourneo Connect provide car-like comfort with arm rests for the driver and front passenger. What I found to be really impressive is that the rear passenger seats are slightly elevated to allow commanding views of passing scenery through the larger than average tinted side windows and expansive sun roof.

Additional Features

Ford has brought all the modern gadgetry that consumers expect into the new Tourneo Connect. Bluetooth® connectivity pairs your phone to the sound system, and the hands-free technology is taken a step further with Ford SYNC® streaming music and more with simple voice commands.

Other useful gadgets include windscreen wipers that automatically adjust to moisture and rain saturation, cruise control with ASLD (Automatic Speed Limiting Device), headlights that turn on automatically in low light conditions, air conditioning with dual-zone temperature control (for the driver and front passenger zones), a tyre pressure monitoring system, and a nifty rear view camera that pops up in the internal mirror when in reverse gear.

Conclusion

Driving this long-wheelbase people-hauler is very comfortable, and the high-profile 16” tyres along with elevated ground clearance gives better-than-average pothole-soaking abilities, and it doesn’t feel top-heavy when taking sharp turns.

For more information visit www.ford.co.za

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