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Tourism Tattler August 2012

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The official tourism trade magazine on Africa. Essential reading for anyone involved in the tourism, travel or hospitality trade in or to Africa.

Text of Tourism Tattler August 2012

  • www.cushman.co.za

  • AUGUST 2012 03SATSA / RETOSA Tourism Tattler Trade Journal

    EDITORIAL04 Letters to the Editor05 From the Editors Desk / Cover Story 06 Competition ACHIEVEMENTS & ACCOLADES07 First Resorts shine at RCI Awards08 Safari Awards finalists09 Trade Awards BUSINESS & FINANCE11 African Resources and Geopolitics12 Beyond the limits of cash or credit13 Debt Reduction CONSERVATION14 TRACKS for Giants journey update15 Rhino experience DESTINATIONS16 A trade persepective on Mauritius EVENTS19 SATTIC Conference

    PUBLISHERTourism Tattler (Pty) Ltd.PO Box 891, Umhlanga Rocks, 4320KwaZulu-Natal, South Africa.Company Reg.No.: 2006/015252/07Website: www.tourismtattler.co.za

    MANAGING EDITOR Des LangkildeTel: +27 (0)32 947 2554Cell: +27 (0)82 374 7260Fax: +27 (0)86 651 8080E-mail: editor@tourismtattler.co.zaSkype: tourismtattler

    EDITOR Marjorie DeanTel: +27 (0)11 886 9996Fax: +27 (0)11 886 7557E-mail: communications@satsa.co.za Skype: satsa-comms

    ADVERTISING MANAGER Bev LangkildeTel: +27 (0)87 727 8643 / 31Fax: +27 (0)86 656 3860Cell: +27 (0)71 224 9971E-mail: bev@tourismtattler.co.zaSkype: bevtourismtattler

    SUBSCRIPTIONSEmail: subscriptions@tourismtattler.co.za Skype: subscribetourismtattler

    Issue 5 (August) 2012

    The Regional Tourism Organisation of Southern Africa (RETOSA)PO Box 7381, Half Way House, 1685Tel: +2711 315 2420/1Fax: +2711 315 2422Webite: www.retosa.co.za

    Disclaimer: The Tourism Tattler is published by Tourism Tattler (Pty) Ltd and is the official trade journal of the Southern Africa Tourism Services Association (SATSA). The Tourism Tattler digital e-zine, is distributed free of charge to bona fide tourism stakeholders. Letters to the Editor are assumed intended for publication in whole or part and may therefore be used for such purpose. The information provided and opinions expressed in this publication are provided in good faith and do not necessarily represent the opinions of Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers. Advice provided herein should not be soley relied upon as each set of circumstances may differ. Professional advice should be sought in each instance. Neither Tourism Tattler (Pty) Ltd, SATSA, its staff and its production suppliers can be held legally liable in any way for damages of any kind whatsoever arising directly or indirectly from any facts or information provided or omitted in these pages or from any statements made or withheld or from supplied photographs or graphic images reproduced by the publication.

    Adv. Louis NelBenjamin GisinBeverley LangkildeClaire Warneke Des LangkildeDr. E Danile KinnearGavin Courtenay Lauren Laing Lilianne Osterberger

    Contents

    20 TAFI Convention / VINDABA Exhibition21 SETE Exhibition & Conference HOSPITALITY22 Vacation ownership growth23 Green mobility LEGAL24 From the Bench MARKETING25 SATSA Market Intelligence Report26 Tips on website landing pages NICHE TOURISM28 A guide to Cultural Tourism30 Cruise Tourism RISK & INSURANCE31 Protecting your business TECHNOLOGY32 Gadgets & Gizmos TRADE NEWS33 Trade Snippets

    25Market Intelligence Report

    The Southern Africa Tourism Services Association (SATSA)PO Box 900, Ferndale, 2160Tel: +2786 127 2872Fax: +2711 886 755Webite: www.satsa.com

    Official Trade Journal of:

    02 Cushman E-Z-GO07 First Resorts21 Thebe Special Projects - SETE

    Marjorie DeanMartin Jansen van VuurenMichael BertramNigel WillmottPieter PhilipseRene StaackTeri RoweYvonne Nhuta

    EDITORIAL CONTRIBUTORS

    SPONSORS

    SATSA PROUD SPONSOR

    23 SATIB Insurance Brokers24 Savage, Jooste & Adams Attorneys36 TransMedia Barter

    MEDIA PARTNER

    06Win a RUGGED Smart Phone

    16Mauritius Carnival & Shopping Fiesta

    28Cultural Tourism

  • EDITORIAL

    READER COMPETITION

    WINNER OF THE LEGAL ADVICE COMPETITION FROM ISSUE 5 (JULY) 2012 EDITION

    CONGRATULATIONS to Cecil Harley of CLIMAX Tourism Services, whose competition entry was the first to be drawn by Adv. Nel.

    Cecil has won a six month legal advise contract valued at R9,000 with the compliments of Adv. Louis Nel.

    For more information call +27 (0)11 463 4556 or email louis.nel@corporateoptions.co.za

    To enter this reader competition simply ensure that you are opted-in to the Tourism Tattler mailing list by subscribing at http://www.tourismtattler.co.za/subscribe and answer the following question by email:

    What is the operating system on the Titan Rugged Smartphone?

    Email your answer with Titan Rugged Smartphone Competition in the Subject field to editor@tourismtattler.co.za by 22 August 2012. Remember to include your contact details (Name, company trading name, telephone numbers, city/town, province and country).

    The first correct entry drawn will win a Titan Rugged Smartphone valued at R3,599.00 with the compliments of Rugged Smartphones.

    Titan Operating system

    The Titan runs Android 2.3.6 (Gingerbread) giving you access to over 450,000 applications based on any requirements you may have. You can connect it to your email account such as Gmail or Microsoft Exchange and access the Internet via its built-in web browser. Android also gives you access to Google Maps with turn by turn navigation and Google Latitude so you can mark off all those places you visit.

    What makes the Titan tough?

    The Titan can handle any working environment or outdoor activity Boasting an IP-67 Rating, the Titan can survive under water for up to 30 minutes at a depth of up to 1 metre.

    In dry and dusty conditions the Titan will also resist any intrusion that may harm its operation. IP-67 is one of the toughest ratings that can be awarded to smartphones. This means that you can take your Android anywhere your life or job takes you.

    The Titan is compliant with US military standard, MIL-STD-810g, which assesses the viability of a product across a broad range of environmental conditions: low pressure for altitude testing exposure to high and low temperatures plus temperature shock rain (including wind-blown and freezing rain) humidity, fungus, salt fog for rust testing sand and dust exposure explosive atmosphere acceleration shock and transport shock gunfire vibration and random vibration.

    The Titan features a 3.5-inch touch-LCD with hardened glass, no more cracks when you accidently drop the phone, taking it out of your pocket or bumping it off a table.

    For more information visit: www.ruggedphones.co.za

    COMPETITION RULES

    The Terms and Conditions of this competition can be downloaded at:http://www.tourismtattler.co.za /competition/titansmartphone/pdf

    smart phone

    Wina TitanRugged

    AUGUST 201204 SATSA / RETOSA Tourism Tattler Trade Journal

  • EDITORIAL

    From the Editors Desk

    Cover Story

    This months issue has a great letter from John Addison of Wild Frontiers. Very often we forget the old saying that every little helps, and to read about the amount of money ploughed back into African countries by one fairly small company is very heartening. It underscores the importance of tourism

    to Africa. Another great thing to read is about all the companies and individuals who have earned awards of all kinds (pages 07 to 10). This recognition by our peers is always an encouragement to those who have made the extra effort to excel.

    As always we look at conservation and wildlife - the backbone of our industry, and its great to read about initiatives that create awareness of the plight of Africas wildlife (pages 14 & 15). Under the Business section we summarise a paper by renowned author Dr. E. Daniel Kinnear on the exploitation of Africas resources, which, though political in nature, could impact on tourism over the long term. We also have some practical financial advice on

    AUGUST 2012 05SATSA / RETOSA Tourism Tattler Trade Journal

    how to avoid using cash or credit and reduce debt in tough times (pages 11 to 13).

    And we feature the beautiful Ile Maurice as a destination report. With all that sand, sea and sunshine, one might not think of the island as a shopping destination. But anyone I know who has been there has come back with some great bargains.

    There are tips on how to set up your website to make the most of your Landing pages. Dont know what that means? Well go to page 26 and find some very useful information from an expert in the field.

    In Niche Tourism we look at culture and cruising and they need not be mutually exclusive. Lastly we have a couple of really special events coming up. The inaugural South African Travel and Tourism Industry Conference and the second Sports and Events Tourism Exchange in September and the arrival of Indian travel agents for the SATSA-sponsored TAFI Convention in October (pages 19 to 21).

    Marjorie

    Our cover for this edition features the tropical island of Mauritius a RETOSA member, and also, with Reunion, Madagascar, Mayotte, Comoros and Seychelles, a member of the new Vanilla Islands online marketing group. Mauritius has a wide selection of resorts to choose from, with pristine beaches and inviting azure waters, as our cover image clearly shows.

    Mauritius has a long history of offering superior products in the luxury island holiday market and offers a level of refinement that leads the way in this category in the Indian Ocean. In recent years Mauritius has built many new and exciting resorts, thus increasing the choice available to all prospective visitors and tour operators wanting to bring their clients to this lovely island.

    But Mauritius does not rely on its natural assets alone to attract tourists. The Mauritius Tourism promotion Authority has this year launched an innovative shopping fiesta and carnival that runs from 29 June to 05 August. The