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-Office of the CIO

IT

:

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2

................................................................................................................3 ...............................................................................................................6...................................................................................................................7IT Dashboard.............................................................................7 ...........................................................................................................9...............................................................................................................9............................................................................................................

.........................................................................2 , ,............................................................................................................3

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3

:OCIO

.IT..BRM Scope of Work, ,.PMO . ...HELP DESK.QA.Enterprise Architecture.

0%

10%

20%

30%40%

50%

60%

70%

80%

OCIOresponsibilities

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4

Capex

45%

Opex

55%

Capex vs Opex

IT40%

60%

IT procurement department

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5

Only IT

70%

Only LOBs

12%

IT (opex) and

LOB (capex)

18%

Whos responsible for IT budget?

Ful ly automated IT chargeback

connected to actual consumpt ion

IT chargeback project p lanned in 2014

IT costs al locat ion to internal custom ers

Not planned for th e near future

0%

27%

33%

40%

IT chargeback

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6

,

( Round Table )Office of the CIO . .

Office of the CIO / : /,IT,PMO,

.-4% .-IT-1%-OCIO, -IT

., IT Dashboard- -IT . ,

IT. Dashboard.

.-4-IT , ,.,

. .

-Agile , .

( (IT. -IT

. ) ( IT .-IT " , ,IT ,

ROI .-IT

. IT IT .

.Service Catalog . ,IT

PR . IT ,.

,-IT ,, -IT

.

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7

IT Dashboard

., ,OCIO . "IT

X .

. , .IT

IT ,. ?" . : "

MSP , ,.. IT

, dashboard. ,,drilldown

.ITBI,,, ,

. CognosDatastage-DW.-DW,

:-Dashboard

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8

:- ,-- , ,

-

, , -

: -o" o o

- SLA- -

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9

-- /

: ,-) (,,ITIT

) . "(., - .

BI. ,OCIO ,3" ".-BI

. OCIO. MS Project,

. ,-OCIOIT dashboard

.

OCIO-5%-8%-IT.OCIO

QA,, .-IT9001ISO . -45% -55% .IT.

)(,IT , : )!( .

,-71". ," .

. A . ,800K, .

.

.AS 400 , ", .

",-MS Project -21 -IT..,

.ClickViewBICIO Dashboard":3Dashboard.ClickView

. ", ".2.3

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1

ClickView" " ..

" .', .',OCIO

ISO ,-ISO .,

IT . , IT. , ,

-IT . , .,

.

-IT, ( , ( .

. ,. , , ., , ,!.3-4

IT .

. . ,

.-21 . ,".IT

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.IT .

OCIO , . ,,

. , ,"

OCIO . ,IT .PMO . IT,

-IT , . "-IT ,

IT. , , .-IT ,

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insourcing ,-61%.111IT 3- 41 11 .

., 21"OCIO

"OCIO". ,, , "IT , .

:.ALM..,'

.2.IT Governance.-IT . ,:,

., .,-IT .3

IT .SharePoint -IT , .IT

-511IT,IT capacity !3111 , . . -3

". IT. , IT.

, .

. IT ,,".

" , . ,

. IT , .,IT IT

.-IT -IT . ,

IT.,,: .

OCIO .MSP . ,,

,,IT dashboard. .iPad ",

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2

,CTO , ,DA,-KPIs IT, , .

,,. : , , -3% IT . ,

)" "( " -IT .

checklist .-IT IT. ROI .

.ROI

, ,IT,. 61%

,IT. .IT.

, ,OCIO OCIO.

. . , .

, , .)(

", , , ,

"" .

,"QA,:.PPM PPM .

)IT QA,, ,,..(" dashboard,. ,

, " ,, drilldown.

IT . IT .IT ,

chargeback . IT,.IT

. -IT( key users (. ,

)',",( .

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3

, IT HR,,., ,

. , IT . -capacityIT .

. -IT ,. .IT -IT

.IT .-IT "-IT

IT .".-IT .

.BOXI

, , IT PR . IT ,.IT ,. .,-IT

. .IT , .

? ,,??" ."

:,:.OCIOOffice of the CIO

CTO,, ,IT HR . IT .-IT

-IT dashboard, , ,,,, . ,

.,,,

Proceed

IT .-COBIT

IT Check Up, , -IT

.

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