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M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM 20151203_v001_msamc_courseware_quality_ppt120151203_v001_msamc_courseware_quality_ppt1 found in Resources

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M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortium is licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License CLASS INTRODUCTION

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M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License Multi-State Advanced Manufacturing Consortium US DOL SPONSORED TAACCCT GRANT: TC23767 RELEASE DATE12/3/2015 VERSIONv 001 PAGE1 of 29 PRIMARY DEVELOPER Janaina Gasparelo, Henry Ford College US D EPARTMENT OF L ABOR M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM I NTEGRATED Q UALITY S ESSION 1 P ROFESSOR J ANAINA G ASPARELO H ENRY F ORD C OLLEGE J ANUARY, 2015 M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License Class Introduction Define Quality The History of Quality in the United States Discuss Shewhart, Deming and Juran Cost of Quality Total Quality Management (Broad Concept) The role of the Quality Professional AGENDA M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License CLASS INTRODUCTION M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License Quality The standard of something as measured against other things of a similar kind; a degree of excellence of something In manufacturing, a measure of excellence or a state of being free from defects, deficiencies and significant variations Quality Control: A system of maintaining standards in manufacturing products by testing a sample of the output against the specification. An aspect of the quality assurance process that consists of activities employed in detection and measurement of the variability in the characteristics of output attributable to the production system, and includes corrective responses. DEFINITION OF QUALITY M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License The quality movement can trace its roots back to medieval Europe, where craftsmen began organizing into unions called guilds in the late 13th century. Until the early 19th century, manufacturing in the industrialized world tended to follow this craftsmanship model. The factory system, with its emphasis on product inspection, started in Great Britain in the mid-1750s and grew into the Industrial Revolution in the early 1800s. In the early 20th century, manufacturers began to include quality processes in quality practices. HISTORY OF QUALITY: U.S.A. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License After the United States entered World War II, quality became a critical component of the war effort: Bullets manufactured in one state, for example, had to work consistently in rifles made in another Walter Shewharts The armed forces initially inspected virtually every unit of product; then to simplify and speed up this process without compromising safety, the military began to use sampling techniques for inspection, aided by the publication of military-specification standards and training courses in Walter Shewharts statistical process control techniques. HISTORY OF QUALITY: U.S.A. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License The birth of total quality in the United States came as a direct response to the quality revolution in Japan following World War II. Joseph M. Juran W. Edwards Deming The Japanese welcomed the input of Americans Joseph M. Juran and W. Edwards Deming and rather than concentrating on inspection, focused on improving all organizational processes through the people who used them. HISTORY OF QUALITY: U.S.A. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License total quality management (TQM) By the 1970s, U.S. industrial sectors such as automobiles and electronics had been broadsided by Japans high- quality competition. The U.S. response, emphasizing not only statistics but approaches that embraced the entire organization, became known as total quality management (TQM). HISTORY OF QUALITY: U.S.A. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License quality has moved beyond manufacturing In the few years since the turn of the century, the quality movement seems to have matured beyond Total Quality. New quality systems have evolved from the foundations of Deming, Juran and the early Japanese practitioners of quality, and quality has moved beyond manufacturing into service, healthcare, education and government sectors. HISTORY OF QUALITY: U.S.A. M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License Father of statistical quality control Shewhart simulated theoretical models by marking numbers on three different sets of metal-rimmed tags. Then he used an ordinary kitchen bowl the Shewhart bowl to hold each set of chips as different sized samples were drawn from his three different populations. There was a bowl, and it played a vital role in the development of ideas and formulation of methods culminating in the Shewhart control charts. HISTORY OF QUALITY: WALTER A. SHEWHART Walter Andrew Shewhart (March 18, 1891 March 11, 1967) M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License A search for universal principles "It is most important that top management be quality- minded. In the absence of sincere manifestation of interest at the top, little will happen below. HISTORY OF QUALITY: JOSEPH M. JURAN Joseph Moses Juran (December 24, 1904 February 28, 2008) M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License A mission pursued on two continents Deming worked from the Shewhart cycle and over time eventually developed the Plan-Do-Study-Act (PDSA) cycle, which builds deductive and inductive learning into the learning and improvement cycle The problems facing manufacturers can be solved through cooperation, despite differences Marketing is not sales, it is the science of knowing what repeat customers think of a product, as well as whether, and why, they will buy it again Initial stages of design must include market research, applying statistical techniques for planning and inspecting samples. The manufacturing process must be perfected HISTORY OF QUALITY: W. EDWARDS DEMING W. Edwards Deming (October 14, 1900 December 20, 1993) M ULTI -S TATE A DVANCED M ANUFACTURING C ONSORTIUM _v001_msamc_courseware_quality_ppt _v001_msamc_courseware_quality_ppt1 found in Resources byResources the M-SAMC Multi-State Advanced Manufacturing Consortiumis licensed under a Creative Commons Attribution 4.0 International License.www.msamc.org Creative Commons Attribution 4.0 International License HISTORY OF QUALITY: W. EDWARDS DEMING Demings Key Principles 1.Create constancy of purpose for improving products and services. 2.Adopt the new philosophy. 3.Cease dependence on inspection to achieve quality. 4.End the practice of awarding business on price alone; instead, minimize total cost by workin