Assignment

Job DescriptionPrepared for

Md. XLecturer

Instructor, Human Resource Management(HRM-301)Department of Business Administration

East West University

Prepared By

YYY2008‐1‐10‐129

Section: 5

East West UniversityDate of Submission: October 01, 2012

Job Description of Management Trainee Officer (MTO) of Dhaka Bank

Job Identification:

Job title: Management Trainee Officer (MTO)

Job code: 101011

Recommended salary grade: 12000- 15000

Exempt/ non exempt status: N/A

EEOC: Junior cashier, Sales workrs

Reports to: Branch Manager

Location: 73/B Kemal Ataturk Avenue, Banani, Dhaka

Date: October 1, 2012

Job Summary: As a Management Trainee Officer, you would observe the running of an

entire branch, or a number of small branches and learn how the branches are operated.

You are responsible for bringing in new customers and boosting the bank's profits. You will

be given a certain target and you have to meet the target within a certain period of time.

This role would involve setting targets and making sure that they are met, motivating and

developing staff, keeping the bank to a high standard and dealing with customer complaints.

As Management trainee, you would create and analyze management information and reports,

which are then given to branch manager and head office. You will also work closely with

local chambers of commerce, development agencies, and other professionals such as lawyers,

accountants and estate agents.

Scope and impact of the job:

Ensuring High Quality service and Customer Relationship Management:

As a trainee manager, you will follow an on-the-job training program. A Management trainee

is usually a part of a result oriented team and is responsible for ensuring high quality service

and Customer Relationship Management. Ensure achievement of overall Branch Targets by

generating business and cross sales.

Supervisory Responsibilities:

Customer Relationship Management

Complaints Handling

Maintain Branch Operations reports

Branch Merchandising & co-ordination with Marketing at product level.

Ensure compliance with Banking rules, Regulations & Procedures.

Required Knowledge and experience:

Related work experience:

Fresh graduates are encouraged to apply. Candidates with work experience of at least two

years in finance sector will be given preference.

Formal education:

Candidates must have a Masters from an accredited university in any of the following

disciplines with a minimum of three first division/class/equivalent CGPA, but no third

division/class/equivalent CGPA in their academic career:

Business Administration/ Management

Bank Management

Engineering

Computer Science

Economics

Mathematics/Statistics

Public Administration

International Relations

English

Law

Skills:

Ability to lead and motivate staff to meet targets

Marketing, sales and IT skills

A business focused attitude, with a good knowledge of the local economy

Ability to deal courteously with customers, with tact and confidentiality

Ability to communicate effectively, and build long-term working relationships

Ability to negotiate, solve problems and make effective decisions

High levels of integrity and honesty

Ability to work as part of a team

Ability to adapt to change

Strong numerical ability

Analytical & presentation skills

Computer Skills:

The basic knowledge in operating computer systems in Windows mode, knowledge of

MSWord/ Office, Spread Sheets like MS-Excel and Internet & Email familiarity is an essential

Qualification which a candidate must either possess before joining the bank services or acquire

the same within a period of six months of joining the bank, in case the candidate is selected for

appointment. For this purpose, the candidate is required to submit a certificate in support of this

computer related qualification.

Others:

Strong communication & interpersonal skills

Creativity & drives

Job Responsibilities:

Receives guidance from experienced banking staff and managers and performs duties in a

number of banking departments such as Finance, Client Services, Sales, Operations, Data

Solutions and IT.

Gains knowledge of line and staff functions, operations, management position and

company policies and practices that have an effect on each segment of bank.

Observes experienced workers to obtain knowledge of methods, procedures, and

standards required for presentation of departmental duties.

Receives training in occupation and operations of connected departments to ease

following transferability between departments and to give greater promotional

opportunities.

Sets performance goals and objectives with higher management of the bank.

Monitors performance development with managers and other key trainers.