Lancaster Public Library rev. September 2020

JOB DESCRIPTION – BRANCH CIRCULATION ASSISTANT

JOB GRADE: 2

CLASSIFICATION: Part-Time, Non-Exempt

REPORTS TO: Branch Coordinator

Purpose of Position: Performs a variety of clerical tasks at the Mountville library branch, maintains access to materials by implementing circulation control policies and procedures, will work unsupervised and be expected to solve problems and serve patrons independently.

Primary Responsibilities:

1. Charge and discharge materials using computerized system, collects fines and charges for payment of lost and damaged items, enters renewals and reserves for materials, creates new patron accounts, and handles circulation questions from patrons in person, by email, and by

telephone.

2. Instruct and aid adults, young adults, and children in the use of the library and of reference tools, including the automated catalog, internet, and digital databases.

3. Answer general library and informational requests, and provides basic readers' advisory.

4. Direct calls and inquiries when needed to the appropriate extension of the Lancaster Public Library.

5. Empty outdoor book drops.

6. Empty crates of materials transferred or returned by other libraries; scan and redistribute materials.

7. Share responsibility for maintaining circulation and copier supplies and lists of supplies needed for ordering.

8. Keep Branch Coordinator informed of library needs and concerns.

9. Maintain good relations with the public and other staff, individually and in general; show tact and courtesy.

10. Open/close the library and supervise volunteers.

11. Attend library conferences, workshops, and training sessions relative to duties as authorized or recommended by supervisor.

12. Adhere to all policies prescribed within the Personnel Manual.

13. Maintain confidentiality and ethical behavior in all library matters.

14. Adhere to the library’s Customer Service Policy and promote the library brand.

15. Enforce the Library’s Patron Conduct Policy.

16. Perform other duties as assigned.

Qualifications: High school diploma or equivalent. Relevant library experience desirable.

Knowledge, Skills and Abilities:

• Must have a friendly, outgoing personality, enjoy working with the public, be a team player and

promote a pleasant and welcoming atmosphere in the library.

• Excellent customer service skills.

• Computer knowledge with particular emphasis on automated library systems and basic

knowledge of the internet.

• Ability to use standard office equipment including computers, telephones, and credit card

machines.

Lancaster Public Library rev. September 2020

• Ability to communicate clearly; listens, understands, speaks and writes effectively; other

languages desirable.

• Ability to stand for long periods of time, handle, lift, move, shift library materials weighing up to 40 lbs, wheel book carts weighing up to 125 lbs, stand, sit, kneel, walk, stoop, reach repeatedly throughout the workday, and reach high and low shelves.

• Ability to multi-task in a busy, challenging environment.

• Ability to work flexible hours; includes evenings and weekends.

The above job description is not intended as, nor should be construed as, exhaustive of all

responsibilities, skills, efforts, or working conditions associated with this job.

Lancaster Public Library is an Equal Opportunity Employer. A PA criminal record check, PA child

abuse clearance, and FBI certification are required for all library employees.

Application Process: Submit via email a resume and cover letter to Kathy Leader, kleader@lancasterpubliclibrary.org or 125 North Duke Street, Lancaster, PA 17602.

• Please include three professional references and salary requirements.• Background check required after a conditional job offer is made.