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Jessica N. Wallace3204 N. Cord St. | Tampa, Fl, 33605 | [email protected] | 740-244-5929
OBJECTIVE ....To obtain a position that will utilize my skill set. I have extensive background in customer service.
EXPERIENCE
TOPS Marysville , Ohio 2015 - 2016General Cleaner
• Maintained cleanliness of assigned office.
Advanced Auto Distribution Center Delaware , Ohio 2014 - 2015Receiving/Shipping
• Reveived incoming products to be stored in warehouse.• Responsible for time management of receiving products.• Palletized outgoing products in order to properly go into trailer.• Loading of palletized products into trailer.• Responsible for proper palletizing for products to reach destination without any
damages or lost product.
Frontier Communications Marion , Ohio 2011 - 2014 & 1997 - 2001Call Center Representative
• 1997 - Business Billing Representative.• Took incoming calls from customers regarding their small business bill.• Assisted customer with issues regarding billing of their services.• Initiated sales converstions during call.• 2011 - Residential Sales and Service Representative.• Took incoming calls from customers regarding service, billing, or repair issues.• Analyzed customers account for possible services that would benefit them.• Issued repair tickets to fix customers services.
EDUCATIONMarion Harding High School Marion, Ohio 1993
• GED - 1996
SKILLS• Problem Solving• Adaptability• Strong Work Ethic• Time Management
• Critical Thinking• Self-Confidence• Handling Pressure
INTERESTSReading, Traveling, Music
References are available upon request.
