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CUSTOMER SELF CARE
Viewing Service Details
1) Open the websitewww.data.bsnl.inand login with customer
portal userID and
password
http://www.data.bsnl.in/http://www.data.bsnl.in/http://www.data.bsnl.in/http://www.data.bsnl.in/
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2)Click on My Prepaid Services
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3)Click on My services on the same page
4)select select Type Of Service to be viewed as Transaction
History from dropdownand click on search
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5) select select Type Of Service to be viewed as Usage Details
from dropdownand click on search
6) Select select Type Of Service to be viewed as Pending
renewals fromdropdown and click on search
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7)select select Type Of Service to be viewed as from dropdown
and click on
search
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RECHARGE
1) Click on TopUp now.
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2)Enter voucher serial number and click on validate
2) Select account number from dropdown and click on submit
button
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3) Select recharge option as Recharge now from dropdown for
immediaterecharge .Enter 20 digit PIN Number and click on submit
.
4) On submission it will show successful authentication
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5) Click on My services and check the current balance (in Rs )
and end date
7) select select Type Of Service to be viewed as Transaction
History from dropdownand click on search
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8)select select Type Of Service to be viewed as Usage Details
from dropdown and
click on search
9)select select Type Of Service to be viewed as Pending renewals
from dropdownand click on search
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10) select select Type Of Service to be viewed as topup
transaction from
dropdown and click on search
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IMMEDIATE PLAN CHANGE
1) Click on topup , enter voucher serial number click on
validate ,select account number
and click on submit.
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2) Select Recharge Option as Recharge now from dropdown for
immediate planchange ,and enter 20 digit PIN Number .
3) click on submit.Select new plan from from dropdown in service
details page.
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4)Click on preview
5)Click on submit .It will go to provisioning status page.
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6)Click on My services and check the current balance and enddate
in balance
enquiry.
7)select select Type Of Service to be viewed as Transaction
History from
dropdown and click on search
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8)select select Type Of Service to be viewed as Usage Details
from dropdown
and click on search
9) select select Type Of Service to be viewed as Pending
renewals from dropdown
and click on search
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10)select select Type Of Service to be viewed as topup
transaction fromdropdown and click on search
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PLAN CHANGE- ADVANCED RENEWAL
1) Click on topup
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2) Enter voucher serial number , click on validate , select
account number and click
on submit.
3) Select Recharge option as Recharge later and enter 20 digit
PIN number . click on
submit.
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4) Select newplan from service details page , click on
preview
5)Click on submit now.
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6)It goes to provisioning status page.
7)Click on My services and check the current balance and enddate
in balance
enquiry.
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8)select select Type Of Service to be viewed as Transaction
History from
dropdown and click on search
9) select select Type Of Service to be viewed as Usage Details
fromdropdown and click on search
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10) select select Type Of Service to be viewed as Pending
renewals from
dropdown and click on search
11)select select Type Of Service to be viewed as topup
transaction fromdropdown and click on search
