HAVE FUN WITH SALES AND MARKETING…AND MAKE

MONEY!

by Jason Rock

7 seconds…

1st impression

1ST IMPRESSIONS AND CUSTOMER SERVICE

Warm up…1st impression

The big black bug bled blue-black blood

Customer Service

Studies show 4x more likely to refer if Very Satisfied

What are they saying when

leaving?

I have never seen…

friendlyer

LO

VE

joyful Fun

uh

trust

So many smiles

Nice staff

sweetlaughter

Good food

The experience they have drives the decision!

Who you are…

Where you are from…

Your title…how long…

What you will do when they move in…

Why you love your job…

Remind them not to wait !