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Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague by Bruno Segers)
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MAY 25, 2011 | SLIDE 1
www.realdolmen.com
TRUST & ENGAGEMENT IN A SERVICES
COMPANY
CONGRES HRMAGAZINE
Bruno Segers, CEO RealDolmen Prague, 25 May 2011
MAY 25, 2011 | SLIDE 2
SUMMARY
Single-source provider of integrated ICT solutions
Active in Benelux and France
Employing almost 1600 professionals
FY 2009/10: €237m revenue / Rebitda €15,5m
Strong cash position of €47 m with strong cash flow generation of €12,2m
€48m tax asset of which €20m recognized
Strong market position, good spread of customers and sound financial structure
MAY 25, 2011 | SLIDE 3
March 2010
Gores sells participation
to QuaeroQ and
Institutionals
1999
Listing on EuroNext
Brussels
1997
Listing on EuroNext
Brussels
2007
€75 mio convertible bond
Acquisition Axias
1986
Start of Real Software
NV
2007 - 2008
Growth and return to
sound operations
2004
Acquisition JConsults
September 2008
Merger
2007
Acquisition NEC Philips
1982
Start of Dolmen NV out of
Colruyt IT department
2004 – 2007
Restructuring
Establishing solid
platform for growth
2001 – 2004
Distressed situation
Investment by Gores
HISTORY
MAY 25, 2011 | SLIDE 4
A CLEAR VISION AND MISSION
Vision: To be the reference in the local market for
integrated solutions supporting the complete ICT-
lifecycle.
Reference: be the preferred & trusted choice for customers,
partners and employees
Local: proximity to our customers in the Benelux and France
Integrated solutions: complete ICT offering covering the full
lifecycle, including infrastructure, applications and
communications
Complete ICT-lifecycle: supporting all plan-build-operate
activities
Mission: We make ICT work for your business.
MAY 25, 2011 | SLIDE 5
A BROAD SINGLE-SOURCE OFFERING
Infrastructure Products
Business Solutions
Professional Services
Service Oriented Architecture
Unified Communications
Supply Chain Mgmt
CAD/GIS
Mobility
Enterprise Asset Mgmt
Clinical Trial Mgmt Systems
Development
Outsourcing
Managed Services
Project Management
Training Services
Business Process
Management
Data Center
Front-end
Networking
IP Communications
Voice Over IP
Security
Turnkey Solutions
Enterprise Resource
Planning
Customer Relationship
Management
Business Intelligence
ECM/WCM
Web Solutions
Networking
Testing
Support & Helpdesk
Security
Enterprise Application Integration
Service Oriented Architecture
Solutions built with own software or on top of 3rd party platforms. In this area we sell services and products (such as 3rd party software or own IP) under the form of licenses.
Encompasses services (both development and infrastructure competences) and products (own IP under the form of courseware, development methodologies, project management methodologies, building blocks, etc).
Hardware products and software licenses
MAY 25, 2011 | SLIDE 6
Creating a concept for the
future integrated IT vision
Making a data integration
study
Better alignment &
prioritizing the needs of the
different epartments by
commencing
PortfolioManagement
Building BI platform
Integration of WebPortal with
MS Dynamics CRM
Maintain the different
processes
Take care of the proper
infrastructure
A TRUE SINGLE-SOURCE SUPPLIER
Operational & Strategic
Program Management
Technical architecture both
applicative & infrastructural
Custom made applications
Technical projects such as
migration / conversion /
consolidation
Standardize, virtualize,
consolidate & secure IT
infrastructure
Managed Services on the
infrastructural & Applicative
platform
Change management
Hosting & housing of the IT
development / testing &
production environment
Infrastructure Products
Datacenter fully based on HP Hardware
PC’s, Laptops, …
Multifunctionals + integration
Licences Microsoft/McAfee/VMware/…
Day-to day operational IT resources (even in Fost Plus IT management)
Project & T&M consultancy/development/project management
Professional Services
Professional Services
Managed Services Applications: maintenance @ntry application
(VB6)
Project Management regarding Enterprise Application Integration
Enterprise Application Integration from Scribe to Microsoft Bizztalk
server
Business Solutions
MOSS 2007 (intranet Vlerick & student portal
Eduweb)
Microsoft CRM (E-HRM,XRM, helpdesk & case mgt)
BI SQL 2005 (datawarehouse & reporting tool)
Infrastructure Products
Only software licensing: Microsoft Academic
Contract
Microsoft Software Advisor Partner
Business Solutions
Microsoft AX Finance
CRM (Microsoft) /ECM (Sharepoint)
MAY 25, 2011 | SLIDE 7
IMAGO
MISSIE
We make ICT work for
your Business
HOME FOR EMPLOYEES
Waarden Samenwerken bepaalt ons succes
Wij respecteren ieders eigenheid
Wij komen onze afspraken na
Wij leveren vakmanschap
Wij maken ruimte voor innovatie
Wij delen passie en enthousiasme
Leiderschap Een leider brengt het verhaal
Een leider behaalt resultaten
Een leider gidst zijn team
Een leider laat mensen groeien
Een leider verlegt de grenzen
Een leider bouwt bruggen
Kennis …
SIMPLE FOR CUSTOMERS
Referentie Operationele uitmuntendheid
Innovatie
Showcases
Lokaal Geografische spreiding
Dicht bij de klant
Begrijpen regionale behoeftes
Geïntegreerde
Oplossingen Infrastructuur producten
Professionele diensten
Business oplossingen
Volledige ICT
Levenscyclus Plan: visie ontwikkelen
Build: oplossingen bouwen
Operate: systeemondersteunend Volgens de Specificaties
Binnen het Budget
Binnen de Tijd
Foutloos
ENGAGEMENT
SIN
GL
ES
OU
LS
ING
LE
SO
UR
CE
Bekwaam Oprecht
MAY 25, 2011 | SLIDE 8
THANK YOU
For more information:
visit our website WWW.REALDOLMEN.COM
or contact:
Thomas Verschueren
Marketing Manager
TEL.:+32 2 801 56 01
FAX: +32 2 801 55 99
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