Allam Ahmed - KM Middle East 2011

www.kmmiddleeast.com [email protected] 1

Knowledge Management - Middle East 2011 15th March 2011

Intercontinental Hotel Abu Dhabi

Musharaka “Excellence through Knowledge” – Prof. Allam Ahmed

UAE economy is heavily dependent on oil and

therefore the government embarked on the

diversification of the country’s economic resources

such as approaching development from a

Knowledge Management perspective by adapting

policies to increase know how and knowledge

attributes that can improve people’s lives in myriad

ways (World Bank Report, 1998/99).


What is Knowledge?

Data

Numbers, words and images that have yet to be organised or

analysed to answer a specific question

Information

The results when data is processed and analysed to answer specific

questions, and which can enhance the knowledge of the receiver

Knowledge

The results of interpreting information received, to add relevance

and context, and which helps to direct the actions of the owner

Knowledge Management (Musharaka) Captures, Stores, Disseminates and

Encourages the Sharing of Valuable Knowledge Assets

Knowledge

Tools

Knowledge

Search

Business

Intelligence

Communities

Of Practice

Content

Management

Collaboration

Forums

Ideas &

Innovation

Corporate

Development

Musharaka Key Components


The Musharaka Project - Overview

More Efficient

Higher Quality

Improved Skills

Customer-Centric

Municipal

Government

World Class Government

Knowledge

Management Office

Knowledge

Management System

Deliverables

“Musharaka” help to share and use

information and knowledge in a way

that improves day to day working. It will

enable the DMA & Municipalities to

share information and knowledge with

each other, so that they can learn from

their own best practices and from world-

class knowledge.

DMA

Global Services

Localised Portal – e.g. DMA

• Global Communities of Practice

• People and Skills Directory

• Global Document Store

• Global News

• Global FAQs

• DMA Communities of Practice

• Departmental Spaces

• Event Calendar

• Abu Dhabi News

• RSS

• Useful Link

• Value of the Day

• Survey

• My Tasks

Global features will be accessed via the local portal,

which will display an entity-specific look and feel.

DMA AAM WRM ADM

GLOBAL

High-Level System Architecture


Knowledge Management Office

The main aims of the KMO are:

• Planning, communications and governance for all

KM activities.

• Good working knowledge, maintain standards and

publish content.

• Encourage and promote knowledge sharing

amongst all staff.

• Appointed KM Champions will promote

knowledge sharing in their divisions.

• Assistance with design and implementation of KM

initiatives


Key Success Factors - Knowledge Champion

Each division has a Knowledge Champion assigned throughout the

project and post Go Live to be the main point of contact for all

knowledge related issues in their divisions and to act as a supporting

colleague to the Knowledge Management Office team.

•Raise the profile of Knowledge Management

•Help your team to look for and provide good quality

knowledge items

•Collect knowledge items from your colleagues

•Quality check knowledge items

•Co-ordinate Knowledge Management communications &

events

•Coach & train staff within your business area

•Implement best practices and lessons learned within your

area

Community Engagements

http://www.zu.ac.ae/main/en/index.aspx


Musharaka “Excellence through Knowledge”